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Ashley Furniture

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1099 complaints

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Ashley Furniture Industries, Inc. is a privately owned company that was founded in 1945 and incorporated by Carlyle Weinberger. The company is headquartered in Arcadia, Wisconsin.

It specializes in furnishings industry providing and manufacturing different upholstered dining, bedroom and living room furniture, bedding, casegoods, etc. The slogan of the company is: "We want to be the best furniture company".

At the present time this is an international furniture company with stores in the United States, Puerto Rico, Mexico and Canada. In 2006 Ashley Furniture had to settle the civil action lawsuit was filed by American Century for the violation of the copyright laws.

Give your house fresh life with stylish, new home furnishings.
Please try to contact Ashley Furniture Customer Service directly prior to posting any complaints on this site.

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Ashley Furniture Complaints & Reviews

Ashley Furniture Reviews

Anonymous
Ashley Furniture Can't Get it Right
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

The recliner looked great in the store; what came was basically plastic. Exchanged it; ordered the wrong chair which took an additional eight weeks. Now I have to call those crazy ...

#318739
May 15, 2012
8

Steve ly...
Ashley Furniture quality
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I purchased a Cindy Crawford collection couch at Ashley furniture they delivered a couch that was dirty and the stitching was loose in several places they told me they could delive...

#318656
May 15, 2012
13

Anonymous
Ashley Furniture - Store refuses to take back defective couch & chair
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

Folks, please read the fine print on returning furniture, I/We were told 3 days & more or less your stuck with defective furniture. Then you can passed off to "Value City Furniture...

#317406
May 09, 2012
101

Treid
Ashley Furniture store
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I am SOOOOOO UPSET!!! Ok, so my Ashley's furniture was delivered today over an hour ago and I examined the furniture while the delivery men were here did not see nothing wrong....

#317266
May 08, 2012
187

Fllogue
Ashley Furniture Sold Me Junk
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

April 18, 2012 two power recliners were delivered from Ashley Furniture which were paid for in cash. After less than two weeks of limited use both recliner motors have failed. I no...

#317056
May 07, 2012
89

Noneedto...
Ashley Furniture - Ashley's Furniture SUCKS!!!
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

We purchased a new dining room set, 2 large leather swivel rockers, and 2 small leather swivel rockers. The dining set has 2 benches and one of the front piece of wood broke the s...

#317046
May 07, 2012
69

Anonymous
Ashley Furniture Sucks!!
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

If you want to work with a reliable, affordable, customer oriented furniture store- Don't go to Ashley Furniture. The furniture is ALL over priced and delivery takes forever!! Curr...

#316272
May 03, 2012
115

Anonymous
Ashley Furniture - Still Waiting for my sectional after 2 MONTHS!
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

So i purchased a sectional from Ashley's furniture on 2/27/12 after paying 50% down and the sales rep telling me i CAN pay the remaining balnce the day of pick up on 3/26/12 which ...

#315133
Apr 27, 2012
220

Anonymous
Ashley Furniture comes with bad services
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

So my husband and I had purchased some furniture from Ashley Furniture, the show room staff was very polite and provide good customer service. But the poor service came from the di...

#314639
Apr 25, 2012
319

Anonymous
Ashley Furniture
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

My husban and I baught a expensive couch from Ashley Furniture. We were looking around for th right one for about 3 months. When we found the one we wanted from Ashley, we were v...

#314622
Apr 25, 2012
306

Fedupinh...
Ashley Furniture in Pearland is the absolute worse
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

BUYER BEWARE! This place is the absolute worse piece of crap furniture store ever. I went there in Feb. 2012 to purchase a bedroom set. I was in the process of having a new house b...

#314616
Apr 25, 2012
207

Moda2000
Ashley Furniture - Disgruntled Former Employees
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

These posts relating to Ashley Furniture in Secaucus and Paramus are actually former employees that were fired for not doing there jobs.They cannot back up there allegations with f...

#314439
Apr 24, 2012
260

Yasminyo...
Ashley Furniture - VERY RUDE DIDNT TAKE THE TIME TO FIX WHAT WAS WRONG
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

My name is Yasmin about 3 months ago I bought a living room set from ashleys I called to check on my things since I had not heard from them come to found out that I would have to w...

#314121
Apr 23, 2012
195

Anonymous
Ashley Furniture - Low quality High cost furniture
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I purcahsed a King size dark "wood" bed from Ashley Furniture. within 3 months the bed started to peel! I contacted Ashley Furniture and let's just say it's been 2 years and NOTH...

#314075
Apr 23, 2012
202

Vsmith6266
Ashley Furniture - What you don't know...
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I am no longer an employee of Ashley Furniture and want to clear up some of the complaints that are about Ashley....I purchased furniture over 3 yrs ago (not as an employee) and st...

#313944
Apr 22, 2012
450

Anonymous
Ashley Furniture - Poorly Crafted Furniture
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I purchased a 100% leather sofa from Ashley. It was delivered in 8 weeks and the delivery men were very professional. While I was waiting for my sofa delivery I revisited the store...

#313508
Apr 20, 2012
237

Elsuprem...
Ashley Furniture - Bad furniture
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I purchased a leather couch with recliners on both ends and matching recliner. This is the worst furniture I have ever bought in my life!!! The colors are coming off the couch and...

#313503
Apr 20, 2012
147

Anonymous
Ashley Furniture - Poorly Crafted Furniture
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I purchased a 100% leather sofa from Ashley. It was delivered in 8 weeks and the delivery men were very professional. While I was waiting for my sofa delivery I revisited the store...

#313497
Apr 20, 2012
152

Burbankhip
Ashley Furniture never meets any commitments they make
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I bought $4100 of furniture with 2 lead times promised on order. I sold my old furniture just before the shipment was to arrive. Then the night before the delivery, Ashley's shi...

#313017
Apr 18, 2012
242

Anonymous
Ashley Furniture does not have good customer service..or product.
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I purchased a 14 piece set in early February of this year. I live in St.Marys, GA so I had to pay $400 to have it delivered. Loveseat, couch, area rug, two lamps, coffee table, t...

#312581
Apr 16, 2012
186

Hardin
Ashley Furniture - Terrible corporate customer service
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I bought a motorized chair over 3 months ago. At the time of purchase I was told it was it was in stock and would be delivered on a certain date. 2 days before the delivery date ...

#312577
Apr 16, 2012
143

Crowadz@...
Ashley Furniture - Extended warranty lies
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

The sales people at Ashley Furniture told us that "anything" that happens to the sofa would be repaired. we were concerned being the last sofa we purchased from Ashley had a bad p...

#312322
Apr 15, 2012
258

Anonymous
Ashley Furniture
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I bought furniture & was suppose to get delivered the day they told me. I got off work that day & they never showed up! I WAS PISSED! Not ONLY that the day they delivered me my fu...

#312210
Apr 14, 2012
201

Anonymous
Ashley Furniture
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I bought furniture & was suppose to get delivered the day they told me. I got off work that day & they never showed up! I WAS PISSED! Not ONLY that the day they delivered me my fu...

#312208
Apr 14, 2012
153

Jackie66
Ashley Furniture - BATE AND SWITCHED!
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

Went to Fairfield store and they showed floor sample sectional with 3 tables for1260.00 (6 piece set) 2 end tables coffee table & 3 pieces sectional. All the pieces were there at ...

#312130
Apr 14, 2012
216

Grateful...
Ashley Furniture - Consumers get a life!
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I have shopped at several of these stores and there may be some things that happen to us all but have you ever thought that maybe people like you are the ones that are putting peop...

#311974
Apr 13, 2012
222

Anonymous
Ashley Furniture is beyond horrible
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I went to Ashley Furniture, in Champaign, IL, to buy all my furniture for my new apartment. I spent $1600 on a living room set. At first they ended up ordering me the wrong furn...

#311915
Apr 13, 2012
174

Dsk1111
NEVER BUY FROM Ashley Furniture
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I went in to purchase 2 couches the first weekend in March. I wanted to purchase the chair and ottaman as well but they were not even willing to work it a deal for me. Our salesma...

#311883
Apr 13, 2012
158

Anonymous
Ashley Furniture could not deliver my furniture
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

I went to the Ashley Furniture store in Hagerstown on Presidents Day weekend where they were running many sales. I purchased $2500 worth of bedroom furniture which I was told was i...

#311828
Apr 13, 2012
176

MadinTen...
Ashley Furniture - The Service After the Sale Sucks
5.0 One Ashley Way ArcadiaWI54612 800-477-2222 http://www.ashleyfurniture.com/Legacy/ContactUs.asp

My husband and I purchased a bedroom suit from Ashley in March. One night stand had marks on it and the other had a painted border that was incomplete. The driver would not take ...

#311463
Apr 11, 2012
194
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Related Information

Furniture and Decor
Furniture is large movable equipment, such as tables and chairs, used to make a house, office, or other space suitable for living or working. A figurative meaning of this word is a person's habitual attitude, outlook, and way of thinking. A lot of us have tried in vain to choose a right furniture store to upgrade the house or apartment. You can go and survey which furniture stores and manufacturers of furniture are popular among your friends and neighbors. You can check all the advertisements for the past years and define which furniture companies are delivering the highest quality of furniture and services. But the wisest choice would be to make a small research about furniture on the Internet. There you can find a lot of useful information on furniture stores, manufacturers, companies, etc. The furniture is different for different rooms in a house, or different places. Furniture is needed almost everywhere.

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