Ashley Furniture Complaints and Reviews

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Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, , http://www.ashleyfurniture.com/Legacy/GetProductInfo.asp?PRB=PRB
  • 1,455+14 mobile complaints
  • $830K claimed losses
  • $567 average
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  • 16 hours ago
  • Furniture and Decor
  • Bellevue, Washington
  • 10

Oscar sales rep. Lied to me saying that furniture that I bought in full cash was available same day then lied to me saying that furniture was available on 10/25/14 got to ashey furniture was not available then said you should off contact when you have any problem try ed to him about this problem but instead brings his supervisor supervisor said all furniture is not available till 10/31/14 oscar... Read more

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  • 1 day ago
  • Furniture and Decor
  • Dallas, Texas
  • Couch
  • 30

I needed to purchase a new couch. When I walked into Ashley furniture I was greeted by a sales associate. He allowed my to walk around the store and take my time without feeling pressured to make a purchase. When I decided on a couch my sales associate let me know that the couch was temporarily out of stock but he would call me in three weeks when it was ready for delivery. Much to my surprise,... Read more

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  • Oct 26
  • Furniture and Decor
  • Late Payment
  • 32

I am VERY pissed off right now! My payment was late because when I set up my account I was told I could not have my due date set up on the 15th and that I could only get the 1st of the month. So when I tried to make my payment the hateful, smart add manager of the RAY inside Ashley Furniture in Cordova, TN (her name was Crystal) told me I HAD to pay for a month and a half, which was 397.67, even... Read more

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  • Oct 21
  • Furniture and Decor
  • Draper, Utah
  • Furniture Delivery Service
  • 38

Terrible customer service, they cancelled our home delivery last week without our knowledge, and scheduled it for today. The delivery today was missing half of the furniture we bought, when we contacted the customer service department we were instructed by SHELBY that we were definitely getting a further delivery between 1-4pm, when that didn't happen and I called again - Shelby denied she had... Read more

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  • Oct 17
  • Furniture and Decor
  • Florence, Kentucky
  • Defective Mattress
  • 110

I had a defective sealy mattress , which they agreed was defective , so they come out with another one , but the guy looks at the matress and goes back to his truck , I am waiting for ten minutes , then the guy hands me the phone and says there is a small stain on your old matress , and we cant take it , I said I don't see a stain , so he got a flashlight to show , one little stain , so I said... Read more

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  • Oct 17
  • Furniture and Decor
  • Toms River, New Jersey
  • Damaged Merchandise
  • 54

This has been the biggest mistake of my life. I had damaged used merchandise delivered to me in 7-2014. And I continue to try and deal w this correctly. I have tried to contact Barry the owner which refuses to call me back. I have spoken numerous times to mgr mark, mgr Marcus , Brittany and Danielle at the Edgewood (Home office ) and yet I still can't get this damaged used merchandise replaced... Read more

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  • Oct 17
  • Furniture and Decor
  • Sofa Replacement Refusal
  • 1
  • 1
  • 125

Long story short. Bought couch and recliner from local store. Threw out a beautiful couch because my husband needed the automatic push button recline feature (he is disabled with a serious back injury). Loved the product until about a year and a half later. Wrote Ashley and was told no go because it was over a year old. Who replaces a sofa every year? Called local store and did the phone tag... Read more

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  • Oct 12
  • Furniture and Decor
  • Poor Quality Furniture
  • 91

I purchased Furniture from the Ashley home store in Nanuet NY. The furniture is expensive with poor quality. Purchase over $10,000 worth of furniture. More than half had damages. My reclining chaises has a1/2 foot deep gap when reclined. I spent over 3 months dealing with customer services. They sent the same incompetent tech to my house 4 times. After serveral letters and complaints the chaise... Read more

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  • Oct 11
  • Furniture and Decor
  • Lawrenceville, Georgia
  • Leather Sectional
  • 62

I have purchase a durablend leather sectional. From the time i purchase the sectional it had nothing but problems froml small holes to now peeling on back cushions. I had the sectional for not more then three years. The extra warranty is money thrown out the window , because they said i made the smalll holes but i keep saying that it from being in your warehouse too long probably dust mites .... Read more

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  • Oct 11
  • Furniture and Decor
  • Rancho Cucamonga, California
  • Couch Repair
  • 50

My couch broke in two places I call distribution center to tell them what happen I told them I didn't want this couch I wanted another couch but they insisted on ordering me another one they said to inspect the new one I inspect it I sent it back they were suppose to call me that day and they never called I called the store I bought it from no manager there so I had to wait till Monday .Monday... Read more

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