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  • Customers like
    • Design of furniture 16
    • Salesperson 7
    • Customer service 5
  • Customers don't like
    • Being lied to 32
    • Quality of furniture 22
    • Customer service sucks 21

My bed started making loud noises when you turn the vibrator on the repairman was sent out and he stuffed insulation around the vibrators which is in my opinion a temporary fix he also was to install the parts at the foot of the bed to stop the mattress from sliding into the foot board. He told me that he had to order the parts and he would have them sent to my home. Today six days later someone... Read more

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I purchased the extended warranty through GBS for my Ashley Durablend couch and loveseat and was told "peeling isn't covered on Durablend only on top grain leather products". Both are peeling in several places. When I was sold the warranty I was of course promised that everything was covered. They don't even give you a copy of what is coverwd at purchase. Now that I am researching this... Read more

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The bed is here and as we were instructed delivery would be best so that it is assembled correctly. They put it together and left it on the floor! No legs in order. 8 weeks since purchase and we are still waiting to get the adjustable bed off the floor. The legs were shown received at the warehouse 2 weeks ago. I have made my third call to inquire on delivery and assembly - again someone... Read more

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I purchased a bedroom set Jan 2015. The bed made a squeaking noise from day one. I let it go for a few weeks then contacted Ashley. They sent a technician to look at it and they agreed the box spring was defective and replaced it in March 2015. The same problem happened again in Sept. Spoke to Ashley and they sent a technician to my home. Again the technician wrote it was defective. This time... Read more

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My husband and I purchased 2 pieces of furniture from the Ashley Furniture store in Secaucus, NJ. At no point during our shopping experience were we notified that they have an "All Sales Are Final" policy. We received the furniture today and I verified to the delivery people that it looked fine (meaning no damages or defects) then literally 20 minutes later we realized that one of the pieces... Read more

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We purchased a Bonded Leather Sofa, Love seat and Ottoman from Ashley in St. Louis, MO about 8 years ago while the price was low the comfort, build quality and weight of the furniture was good except right at the 6 year mark the "Bonded Leather" started peeling like a sun burned red head. Despite the sales guy telling me that "this is leather it will last longer than you or I do" it only had a... Read more

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I was reading all the complaints and it sounds so familiar having been fighting with Ashley Furniture since Oct 1, 2015 and have been getting nothing but a run around purchased a Sectional and it is peeling after having 2 Master Craftsman come and look at couch I am still in the same boat...we can not believe that there resolution is to put on the side that is peeling new cover that does not... Read more

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I moved to Florida and my brother and I furnished our homes mainly with furniture from Ashley. Everything was perfect not one complaint so when my son bought a home in Florida we went to Ashley again. This time there were problems...damaged furniture, missing furniture, wrong pieces...and guess what???? Ashley customer service went out of their way to make things right as smoothly and fast as... Read more

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Junk, just after a year the recliner started peeling a coating off the leather, if it is even leather, and then the bottom started and now the couch started bubbling and peeling also. Nothing they will do to fix this. Stay clear of Ashley products !!!!!!! I will never buy from them again and you should stay clear of Ashley leather furniture also. The mess on the floor is constant and will need to... Read more

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Bought a sectional almost 4 yrs ago and it is peeling all over the entire couch...furniture is junk... Add comment

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