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  • Customers like
    • Design of furniture12
    • Customer service5
    • Salesperson5
  • Customers don't like
    • Being lied to29
    • Customer service sucks20
    • No one wanted to fix problem17

  • 1 hour ago
  • Furniture and Decor
  • Holly Springs, North Carolina
  • Logic 3 Piece Sectional
  • 4

I bought a sectional couch march 2014. The fabric started piling on the cushions. The fabric on the back seat cushions where there is less friction from siting looks normal. The fabric on the cushions is not soft and looks horrible. I even bought the extra coverage insurance....big joke. I first contacted the extra insurance company and was told it is not covered. I then contacted Ashley... Read more

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I wish I saw this web site before I bought a pitiful excuse for a couch and a TV stand The builders installed the inside panel in the TV stand backwards so now we can't use the shelf. The framing of the couch was not nailed properly now a piece of it is sticking out of the back both pieces are 14 months old customer service is a nightmare to deal with. Add comment

  • 22 hours ago
  • Furniture and Decor
  • Houston, Texas
  • Tv Stand
  • 11
  • REVIEW RATING 4/5

I bought a TV stand from Ashley. I drove 30 miles by renting a vehicle to pick it up at their warehouse and guess what they had a defective piece so I refused to accept it. I tried to explain it to people there and they said they can not do any thing about it. I called store where I bought and they said I have to call customer service. Since then I called many times and every time it was more... Read more

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  • 1 day ago
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Sofa Purchase
  • 1
  • 1
  • 40
  • REVIEW RATING 5/5
Ashley Furniture - Pealing leather sectional
1 of 4

That's what happened to my leather sectional I purchased @ Ashley's just about four years ago and paid over $1,200.00. No pets, no kids...I sent them complaint about two years ago when it started pealing with pictures attached, haven't heard since. I will never ever, ever buy from them again!!! Oh, one of the pieces was so bad I just put it on a curb before I took a picture...Honestly, I am... Read more

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All I can say is that the quality of the furniture is cheap and wears out in just a few months. Spent thousands 10 months ago and it looks like we have had it for years. Add comment

  • Aug 25
  • Furniture and Decor
  • San Antonio, Texas
  • Sofa
  • 46
  • REVIEW RATING 4/5

If you're reading this and are 2nd guessing purchasing the warranty due to all of the negative feedback on this board, I'd urge you to think again. I'm not affiliated with Ashley's Furniture or Monage warranty in any way, but I've used the warranty twice already and haven't had any issues. If you have done your research and read through what the warranty covers you'll be fine! 1. It covers... Read more

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The bitterness of poor quality will be long remembered after the sweetness of a low price is forgotten! Inferior, shoddy, horrible quality product! Add comment

  • Aug 22
  • Furniture and Decor
  • Lewisville, Texas
  • Ashley Furnituren Durablend Sectional
  • 88
  • REVIEW RATING 4/5

Please don't fall for the sales pitch to buy the protection plan. It is a big lie! This plan covers nothing. The sales people are told to push this plan on people or else! This is gravy money for Ashley. Just try using it! I purchased a Durablend sectional as well as a lot of other pieces . Never late even one day on my payments. My sectional started peeling on the seat cushions . Also the frame... Read more

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Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend. Add comment

I would never buy anything from this company! Bought couches from here and with in 6 months the staples are coming apart. The leather is ripping! And they have come out twice. And the last time they yes painted my leather. Add comment

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