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1.5 Based on 349 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 10
    • Price 6
  • Customers don't like
    • Being lied to 35
    • Quality of furniture 24
    • Customer service sucks 21

We are very fustrated about these handles falling off our dressers and side tables. We cannot find any replacements the right size. We need 6 inches from screw to screw. Do you think you as a company can replace them for us. I believe who ever makes these handles for these bedroom suites should replace them for us. All the dressers and side tables look like this. PLEASE HELP I LOVE MY FURNITURE.

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I have a couch I bough when we built our new house Sven years ago. It in a part of the house that no one ever sits on. It looks horrible peeling. Also bout ha sectional durablend and only lasted two years same problem dura blend. What garbage. Can't believe your company can live with itself for selling consumers trash.

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Purchased a sofa and loves seat on May 21st. It was delivered the following Friday with damage to the leather. Over two months later and the furniture still is not repaired. This company will tell you anything to blow your skirt up. I have never been lied to so much from any company. We will never purchase anything else from Ashley Furniture. I will make sure that anyone I come across will know just how bad you suck! Read more

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Layton Utah. Ordered a sofa, loveseat recliner. A bed, temperpedic mattress. 2 night stands. They thru in 2 pillows a mattress cover for warrenty, a clock and a few more things. I took these small items with me.When I got home I read some reviews plus my warranty.paper work. I realized they weren't honest and went back to the store next morning. They refused to take back the item I took home These items were on sale, but charged me full price... Read more

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Ashley Furniture Sofa Review from Raleigh, North Carolina
1 of 3

I am a customer of the Fayetteville NC store i purchased a 3 pc power sectional payed cash for all of my items i can believe that Ashley put there name on such *** the motor has been changed in my chair twice no it is cracking and pilling this is not the Ashley i thought they were Read more

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Delivery from this store sucks! My delivery is from 11-2pm and they called me at 1025 to let me know that they are on their way. 11 they called and left a voicemail to let me know that the driver's been waiting for 40 mins so I called customer service. The driver didn't want to come back to make the delivery! My delivery time is 11-2pm it's not my fault that they got to my house around 10.

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I bought a couch and love seat from the Augusta store on 7/2. The delivery date was set on 7/14 almost 2 weeks later. The delivery driver showed up with an attitude and then informed me in a very uncaring way that the couch had a hole in it (which I think he did while taking it out of box). He didn't provide any details about what the next step would be and I had to ask what the procedure was. All he said was that I would be contacted in 1-2... Read more

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I purchased my furniture on July 4th, 2016 at that time I was told that it would be delivered on July 18th and I would be notified a few days before of a time frame. I received a text message that my furniture would be delivered between 3pm and 7pm on 7/18/16. I had to miss 3 hours work to be at home for the delivery. Around 4:45pm I called the customer service number to see if they could give me an eta, I was told that they would be at my house... Read more

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I was a victim of price gouging. Ashley furniture on Germantown Pkwy in Memphis, TN charged me $1099 for a queen size Hadelyn bed that is $595 on their website. I didn't have my cell phone with me at the time do a price check before hand. I refuse to pay almost a 50% makeup so I am canceling my order. Read more

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We bought a cream-beige Durable leather set from Ashley Furniture and it peeled and cracked within a year! Terrible! Don't waste your money! Read more

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