Ashley Furniture Complaints and Reviews

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Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, , http://www.ashleyfurniture.com/Legacy/GetProductInfo.asp?PRB=PRB
  • 1,432+11 mobile complaints
  • $820K claimed losses
  • $571 average
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  • 3 hours ago
  • Furniture and Decor
  • Calgary, Alberta
  • Mattress Set
  • 4

We went to Ashley Furniture in Heritage, Calgary, AB to buy a full bed set for our 4 years old boy. We bought bed, mattress set (including box spring) and because of the insistent recommendation of the salesman, a cover for the mattress as "kids will have accidents and they will spill things" which sounded reasonable. Some weeks later, their warehouse called to advise our order was ready for... Read more

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  • 1 day ago
  • Furniture and Decor
  • Mobile, Alabama
  • Sofa Peeling
  • 18
Ashley Furniture - Review about Sofa Peeling from Mobile, Alabama
1 of 2

I actually purchased my durablend sofa manufacturer by Ashley from J and J with a warranty. The sofa's start to peel I called the warranty department and was told that the warranty didn't cover peeling. I wish the sales person would have been Honest regarding the merchandise and warranty. Read more

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  • 2 days ago
  • Furniture and Decor
  • Naples, Florida
  • Damaged Furniture
  • 18

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The sales rep told me if I ordered the storage trundle, I don't need to buy a box spring for the mattress. She didn't have the storage trundle, only the trundle bed, but told me it was identical, just with drawers instead of an extra bed, and it ran the length and width of the bed. ... Read more

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  • Sep 15
  • Furniture and Decor
  • Account Charges
  • 29

I bought furniture from ashleys in augusta ga. Furniture is awful. The store is staffed with people from I don't know where it is certainly not a reputable store.They sell junk,it falls apart.That is one side of ashleys I'm sure you've read a lot here When you initially open an account with them,you make your purchase one time charge. Evidentially they can add charges to your account a year... Read more

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  • Sep 13
  • Furniture and Decor
  • Sales Bonus
  • 39

For those who plan on shopping, more importantly buying from Ashley Furniture in the Dallas Metro Stores (8). They train their sales staff to sell, add, combined the "protection plan" even lie, imagine that.....here is the truth why the sales people try so hard to sell this add on....its their "bonus"... BUT if they don't get a certain percentage, it could cost them their jobs. Some of the... Read more

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My couch started peeling after 2 years I'm beyond upset at this point and would not encourage anyone to purchase furniture from Ashley Add comment

     

  • Sep 09
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Reclining Couch
  • 30

I purchased an Ashley dura blend reclining couch a little over a year ago . It was in an office and is not used daily so there was little wear and tear on it. The faux leather covering is peeling off and is showing the white underneath. It looks horrible and he warranty is only for a year. We bought kitchen chairs and table from Ashley too. The kitchen chairs have the legs falling apart and the... Read more

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  • Sep 06
  • Furniture and Decor
  • Daytona Beach, Florida
  • Defective Furniture
  • 30

Purchased Dura Blend dual reclining couch and love seat approx. three years ago from Haynes Brothers furniture , Daytona beach, Fl. .Stickers on furniture shows it was manufactured by Ashley furniture. The blended leather is peeling off from the cloth backing in large areas on both pieces of furniture. Even though I did not purchase warranty with furniture (didn't think I needed it with Ashley's... Read more

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  • Sep 04
  • Shopping
  • Spokane, Washington
  • Recliner Chair
  • 1
  • 1
  • 38

I received a bedroom set and it took over a month to get it. Once I did receive it, the set was scuffed up. They would not replace it only to say they would send a tech out to the location. They covered the scuffs with a marker. Well shame on me I just bought a recliner and the back of it is damaged. They will not replace it or give me corporate office # to contact them. This is the Spokane... Read more

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  • Sep 03
  • Furniture and Decor
  • Newark, New Jersey
  • Bad Quality Furniture
  • 29

Ordered a item that cost us about 700.00. No free delivery. Item had issues from damage back, scuff marks on it from packing. Sales person totally unhelpful from time credit card was ran for purchase. Just another sale not backup or follow through. I will never purchase from them again or recommend ever. Worst experience yet from a company like them. Total profit and poorly made items. I had lazy... Read more

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