Ashley Furniture Complaints and Reviews

Had an experience with Ashley Furniture?   Submit review ›
Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, ,
  • 1,438+14 mobile complaints
  • $820K claimed losses
  • $568 average
  • Show More
Had an experience with Ashley Furniture?
Submit review › Submit review ›

Absolutely the WORST experience in my life! I will NEVER waste my time going back. 3 different people in the showroom lied about purchasing and delivery. The only time I get a response is when I call and get upset. Im over it. I will not accept delivery now. They can keep their ***! Add comment

I Dont agree with the financial charge they over charge for stuff that's not quality Add comment


  • 21 hours ago
  • Furniture and Decor
  • Defective Furniture
  • 8

Bought couch and 2 leather recliners about 2 years ago . And a bedroom Suite About Year ago. The couch is falling apart and one recliner is peeling horribly. Was lied to by employee who I bought it from. They said covered everything and if can't be fixed they will replace. This is not true. Was told this at 2 different city locations As I Had Bought THE One FURNITURE IN KINGSPORT TN STORE AND THE... Read more

Was this review helpful? 0 0


  • 2 days ago
  • Furniture and Decor
  • Bellevue, Washington
  • Damaged Furniture Delivery
  • 27
Ashley Furniture - unrepaired furniture
1 of 7

We bought 2 bed sets for our children when the delivery crew had set them up I discovered both head boards were banged up and cracked as well as one of the foot boards plus one of the dressers had paint that was let dripped on and dried and had a bumpy, sloppy finish! Also one of the night stands had bare nails in the inside that when you opened it you would scratch yourself. To make things short... Read more

Was this review helpful? 0 1


  • Sep 26
  • Furniture and Decor
  • Partial Furniture Delivery
  • 23

Ashley are crooks, no integrity, no ethics. It's clear that it's their culture. I bought some furniture in 2012. Very very very long story about missing deliveries. Too much lies of sales person highly supported by medium and high management. At the end after 2 month of delays I wanted to cancel, they said that they will charge 25% cancelation fee. I don't recommend buying from them at all. I... Read more

Was this review helpful? 0 0

Ashley doesn't keep stock out back of any items. When I finally decided on a table set for my home after looking at 20 I was told it would take 4 weeks to come in to the store and they wouldn't let me take the floor model. How *** Add comment


  • Sep 23
  • Furniture and Decor
  • Damaged Table
  • 30

I ordered 1600 dollars of furniture from Ashley Furniture including a 250 dollar coffee table. Upon delivery I saw that it had a dent but was told it had to be fixed and I was not given an option to have it replaced. It took a month for the repair tech to come and attempt to fix the damage which looked awful. I then had several calls back and forth with the repair department and had to send... Read more

Was this review helpful? 0 0


  • Sep 22
  • Furniture and Decor
  • Walnut Creek, California
  • Leather Furniture
  • 19

Don't waste your money on Ashley "leather" furniture. My Brown leather sofa and loveseat started turning orange a few months after purchasing. The "solution" was to have a tech "color" it which lasted less than 6 months. My set is now orange and looks horrible. I was told by Ashley that it was a problem for the furniture store not them. So I still have my ugly, embarrassing, orange, Ashley... Read more

Was this review helpful? 0 0


  • Sep 22
  • Furniture and Decor
  • Sectional Peeling
  • 1
  • 1
  • 21

I have had an Ashley Durablend sectional for three years and it is peeling beyond repair!!! It is a waste of money, do not buy. My two year old has been seen trying to eat it! I had to make cases for the cushions to prevent this, but it doesn't help with the backs that are peeling as well. I tried to use a conditioner on it and have tried repairing it with a repair kit and it is still just as... Read more

Was this review helpful? 0 0


  • Sep 20
  • Furniture and Decor
  • Calgary, Alberta
  • Mattress Set
  • 92

We went to Ashley Furniture in Heritage, Calgary, AB to buy a full bed set for our 4 years old boy. We bought bed, mattress set (including box spring) and because of the insistent recommendation of the salesman, a cover for the mattress as "kids will have accidents and they will spill things" which sounded reasonable. Some weeks later, their warehouse called to advise our order was ready for... Read more

Was this review helpful? 3 0
You are reading about Ashley Furniture.
Filing a new complaint about