Ashley Furniture Complaints and Reviews

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Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, ,
  • 1,466+18 mobile complaints
  • $840K claimed losses
  • $567 average
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  • 2 days ago
  • Furniture and Decor
  • Santa Clarita, California
  • Dining Room Set
  • 23

Bought a new bed for our daughter and a dining room table and chairs for around $3,000. Even bought the "insurance" on top of that. NEVER AGAIN. Specifically asked the salesman if the material was SOLID wood and not press board. He guaranteed me that they "only use solid wood". One week after having the bed, the headboard leg completely broke off to what was revealed to be press cardboard.... Read more

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  • Nov 24
  • Furniture and Decor
  • Kennett Square, Pennsylvania
  • Living Room Set
  • 22

Delivered new dining room set & a new living room set. The ottoman was ruined & the sofa has a hole in it. I'm getting the run around & of course I paid cash. They just called to say someone will come out & look at the hole & they said they have people who can cover up a hole. I want NEW furniture, or I will take them to small claims court. I am very upset, when you buy... Read more

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Purchased mattress king size pillowtop at Ashley Furniture in Buckhead GA 6 months ago. My husbands side is sinking. They ssay that i remived the tag, so my warranty is no good. Why the devil would i cut off the tag. Add comment

My Durablend couch and loveseat look like garbage they are peeling and it is awful that it sticks to you and leaves a trail it must be trashbag material embarrassing Add comment


  • Nov 15
  • Furniture and Decor
  • Phenix City, Alabama
  • Loveseat
  • 1
  • 1
  • 50

Bought Durablend couch and loveseat from Ashley's furniture for 1500.00 about two years ago and its hardly been sat on and its peeling Read more

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  • Nov 15
  • Furniture and Decor
  • Jonesboro, Arkansas
  • Sectional Couch
  • 76

We went to the Jonesboro location to purchase a new sectional couch. We have purchased thousands of dollars with Ashley in another state with no problems. The salesperson was very nice and we purchased a $2500 couch. Our only request was no deliveries on the weekend as we travel every weekend for our business. We made our purchase on a Tuesday and they promised to deliver the following Tuesday.... Read more

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  • Nov 13
  • Furniture and Decor
  • Humacao, Humacao
  • Mattress Set
  • 13

¿ASHLEY Homestore? Esto es un anuncio engañoso. Se supone que los clientes "debemos Recordar" que esto es una FABRICA, es decir, no un “Homestore”. Me explico El domingo, 9 de noviembre compre un set de “matress full” y una cama de madera, pagué de contado, más de $1,500. y $ 45 por la entrega (la cual tiene un descuento) Cuando le pregunte a la vendedora que muy amablemente me atendió,... Read more

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  • Nov 12
  • Furniture and Decor
  • Old Bridge Township, New Jersey
  • Leather Couch
  • 50

I have had my durablend leather couch for 3 1/2 years and it is falling apart like wet paper. in the same spots both on the love seat and the couch. Repairs are not covered under the warranty and was advised by the salesman that this couch if taking care of would last a very long time. I have taking care of the couch and love seat. BS on the warranty and the extended care plan (which if my dog... Read more

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