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  • Customers like
    • Design of furniture10
    • Customer service5
    • Brand2
  • Customers don't like
    • Being lied to26
    • Customer service sucks19
    • No one wanted to fix problem14

  • 1 day ago
  • Shipping
  • Furniture
  • 2
  • REVIEW RATING 4/5

Estoy decepcionado en la forma que el Sr. Carlos gerente de la tienda de Hato Rey en Puerto Rico a manejado esta queja sobre la tardia de la mercancia que compre en efectivo.Llevo en espera 2 meses por la mercancia al solicitar una explicacion este informo que si no habia leido la parte posterior de la factura que no era responsabilidad de ellos que la mercancia no llege a tiempo y que lo que... Read more

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  • 1 day ago
  • Furniture and Decor
  • Morovis, Morovis
  • Cabinet
  • 1
  • REVIEW RATING 3/5

Que mala suerte la mi por no buscar referencias primero,tengo en espera 2 meses por los mueble me comunique *** el gerente Carlos de la tienda en Hato Rey,para empezar no es profesional.Me indico q de cancelar me daria un credito pq no hacen devoluciones.Si no han podido entregar la mercancia que por mala pata pague cash como es que me van a dar un credito por algo que tampoco tienen en la... Read more

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  • May 21
  • Furniture and Decor
  • Gibsonia, Pennsylvania
  • Leather Chair
  • 24
  • REVIEW RATING 3/5

customer service is non-existant - they cannot do anything - i guess they only make things to last one year - i would not recommend buying anything from Ashley furniture. We had other leather chairs from another manufacture and lasted 10 years and we gave them away without any split seams. ... Read more

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Has anyone had any luck dealing with Ashley. If you are thinking about buying new furniture beware of ASHLEY Fufniture in Augusta Ga. our experience has been terrible and frustrating. Paid cash in April and still do not have all out furniture, have had to send back 3 times. This has been unreal. Add comment

Less than a year old electric recliners broke. Then the leather wore out like latex another lie from the sales person telling us it was leather when it clearly isnt. Save your money people don't buy their garbage furniture Add comment

  • May 18
  • Furniture and Decor
  • Patchogue, New York
  • End Table
  • 39
  • REVIEW RATING 4/5

After purchasing several rooms of furniture, we finally got delivery. A drawer in an end table was broken. We were assured another drawer would be shipped within a few weeks, unassembled, and we were to call when it arrived to a have someone come and put it together. Almost 3 months later we are still waiting. Ashley's "customer service department" should be an embarrassment to them. I have... Read more

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  • May 18
  • Furniture and Decor
  • Clifton, New Jersey
  • Bed
  • 31
  • REVIEW RATING 4/5

RUN NOW! Do NOT purchase anything from Ashley Furniture! Their service/delivery guys don't know what they are doing and will put together your furniture like ***, damage it and rush through it. Their 3 delivery men assembled my bed and damaged it. When I called for them to send someone to fix it, they sent me on a witch hunt. I have talked to customer care 5 times now, the store manager and... Read more

Was this review helpful? 1 0

  • May 16
  • Furniture and Decor
  • Bakersfield, California
  • Positive Experience
  • 57
  • REVIEW RATING 4/5

Over the last 9 years we have purchased a white country dining set with hutch cabinet, a large leather sectional with ottoman, an entertainment cabinet and most recently a low loft bed for grandson. I must be lucky because even with toddler and cats, my sectional has held up very well, no tears, no excessive wear from being slept on and jumped on, just minor cat scratches. My dining room set... Read more

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  • May 13
  • Furniture and Decor
  • Laguna Niguel, California
  • Mattress
  • 61
  • REVIEW RATING 4/5

We had gone to Ashley Furniture Laguna Hills to get a mattress. The buying process was easy and we had a nice sales woman, the mattress was said to be in stock and we had delivery set up for two days later and was promised to be called for a delivery time frame the day later. The next day I hadn't received a call so I took it upon my self to call them; it was said that my delivery would be... Read more

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  • May 09
  • Furniture and Decor
  • Redding, California
  • Furniture Financing
  • 38
  • REVIEW RATING 4/5

Paid 3k in 2 months and i was assured it would help my credit and that they would report to the agencys. Yet they dont report in california. That should really be stated somewhere because using acceptance nows website payment method with a locked in amount was all gumdrops and rainbows. Why cant good credit be reported to a credit agency regardless of state. Bet if i lapsed in payments and... Read more

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