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  • Customers like
    • Design of furniture13
    • Customer service5
    • Salesperson5
  • Customers don't like
    • Being lied to29
    • Customer service sucks20
    • No one wanted to fix problem17

Worst furniture store ever !!!! Piece of *** company. Add comment

First time we purchased living room and it took 4 months to deliver. Thought I would give them another try. Ordered dining room set. Deivery on Aug 21 but were missing two chairs. Delivery guys say they never called to tell you, of course not. So now they will be in Aug 28, well now they wont be in until Sept 10.. Really.. I will NEVER purchase anything again from Ashley Furniture.. Add comment

  • 1 day ago
  • Furniture and Decor
  • Olympia, Washington
  • Sofa
  • 12
  • REVIEW RATING 4/5

on july4 sale bought sofa paid for it credit card would cancel whole sale but we paid off credit card Ashley keeps saying next day etc. its now 2 months what can I do to resolve this we want the sofa, or our money back pretty simple to me? even customer service said next day or next week nothing happens they like to lie or don't admit they don't know this is 1st time using internet to try... Read more

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  • 1 day ago
  • Furniture and Decor
  • Brampton, Ontario
  • Mattress
  • 16
  • REVIEW RATING 5/5

I really do not know where to start as I am an extremely dissatisfied customer. I went to the Ashley Furniture store located on 4561 Hurontario Street, Mississauga, ON. L4Z3X3 (905)755-9030 back in July (I do not know the exact date as I went there on three separate occassions). I spoke to a sales person there and one of the store managers(taller one) who ended up selling me a Stearns &... Read more

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  • 2 days ago
  • Furniture and Decor
  • Indianapolis, Indiana
  • Poor Quality
  • 3
  • 3
  • 19
  • REVIEW RATING 4/5

Cracking and peeling reclining chair, love seat and and sofa, just two years old. Extended warranty says normal wear and tear and nothing they can do. Corporate says normal wear and tear and is past their store, 1 year on this material. Corporate also states have not had enough complaints to take it out of their stores. We took advantage of the Ashley Furniture financing, 5 yrs same as cash, we... Read more

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  • 2 days ago
  • Furniture and Decor
  • Holly Springs, North Carolina
  • Logic 3 Piece Sectional
  • 29
  • REVIEW RATING 4/5

I bought a sectional couch march 2014. The fabric started piling on the cushions. The fabric on the back seat cushions where there is less friction from siting looks normal. The fabric on the cushions is not soft and looks horrible. I even bought the extra coverage insurance....big joke. I first contacted the extra insurance company and was told it is not covered. I then contacted Ashley... Read more

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I wish I saw this web site before I bought a pitiful excuse for a couch and a TV stand The builders installed the inside panel in the TV stand backwards so now we can't use the shelf. The framing of the couch was not nailed properly now a piece of it is sticking out of the back both pieces are 14 months old customer service is a nightmare to deal with. Add comment

  • Aug 29
  • Furniture and Decor
  • Houston, Texas
  • Tv Stand
  • 19
  • REVIEW RATING 4/5

I bought a TV stand from Ashley. I drove 30 miles by renting a vehicle to pick it up at their warehouse and guess what they had a defective piece so I refused to accept it. I tried to explain it to people there and they said they can not do any thing about it. I called store where I bought and they said I have to call customer service. Since then I called many times and every time it was more... Read more

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  • Aug 28
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Sofa Purchase
  • 1
  • 1
  • 64
  • REVIEW RATING 5/5
Ashley Furniture - Pealing leather sectional
1 of 4

That's what happened to my leather sectional I purchased @ Ashley's just about four years ago and paid over $1,200.00. No pets, no kids...I sent them complaint about two years ago when it started pealing with pictures attached, haven't heard since. I will never ever, ever buy from them again!!! Oh, one of the pieces was so bad I just put it on a curb before I took a picture...Honestly, I am... Read more

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All I can say is that the quality of the furniture is cheap and wears out in just a few months. Spent thousands 10 months ago and it looks like we have had it for years. Add comment

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