1.6
  • Design of furniture8 votes
  • Customer service3 votes
  • Brand2 votes
  • Being lied to23 votes
  • Customer service sucks17 votes
  • No one wanted to fix problem12 votes
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  • 5 hours ago
  • Furniture and Decor
  • El Paso, Texas
  • 3

Delayed delivery. My family and I have waited 2 months since purchase date for our furniture. This wait time was not clearly divulged when we purchased the furniture, but it was stated in the paperwork. After waiting the time stated, we still have not received our furniture. We asked the store assistant manger if she could please help us. She said we have to wait an additional month. She... Read more

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  • 1 day ago
  • Furniture and Decor
  • Greenville, Mississippi
  • 12
  • REVIEW RATING 4/5

bought for 400.00 worst recliner i have ever had. after sitting in it for less than one hour back hurts so bad i can hardly move, it even feels like it causes problems to my sciatic nerve. nice looking chair but. and looks comfortable, but it will really hurt a back. not sure what kind of material it is not leather or fabric. this is a real bad chair. if anyone would like a deal i will sell... Read more

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  • 1 day ago
  • Furniture and Decor
  • Winchester, Virginia
  • 10
  • REVIEW RATING 3/5

We purchased a sectional that began to pill within a few months of its purchase. After 6 months, it looked very old-extreme pilling on seat and throw cushions, flattening of throw and back cushions, seat cushions were losing form, and the wedge popped a spring tearing its seat cushion. Three months later...no full resolution. We are being charged a 30% restocking fee to return their inferior... Read more

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  • 2 days ago
  • Furniture and Decor
  • Brooklyn, New York
  • 24
  • REVIEW RATING 3/5

A former friend purchased me an Ashley couch. The day it arrives, I ask for a receipt to which they say they don't have one and I don't need one- there's a warranty. I loved the sectional so I figured if anything went wrong, My friend should have one. Anyway, about two months in, one of the beams from underneath the couch came apart where it's visible to the eye. I fixed it. Now it's about a year... Read more

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FIRST, PAID FOR A JESSA PLACE OTTOMAN, TOLD THEM CHOCOLATE, THEY BRING ME A BEIGE ONE AND HAD TO TAKE OR BACK AND STILL NO 3 HOUR COURTESY CALL.....THIS BUSINESS SUCKS. Add comment

I BROUGHT SEVERAL ITEMS FROM ASHLEY FURNITURE STRAIGHT CASH UP FRONT, ALL THEY WORRY BOUT IS THE MONEY, DON'T GET NO 3 HOUR COURTESY CALLS, CUSTOMER SERVICE IS TERRIBLE, AND ALWAYS LATE ON DELIVIRIES. Add comment

  • Mar 24
  • Furniture and Decor
  • Nashville, Tennessee
  • Chest Of Drawers
  • 48
  • REVIEW RATING 4/5

I purchased furniture on MLK day 2015 (01-19-2015). After I paid for, I was told delivery will be on March 03-2015. First they delivered bed room set on February which was included broken chest follow by delivery of incomplete sectional furniture on March 03. For the remaining of sectional latter they send wrong piece. After that they send somebody to evaluate broken chest and following week they... Read more

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My matress apparently doesnt have a big enough dent in it to warrant after short time and alot of money feels like im sleeping in a pothole.total *** waste of money...Derik Add comment

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  • Mar 24
  • Furniture and Decor
  • Lakeland, Florida
  • Leather Couch
  • 103
  • REVIEW RATING 5/5

Purchased Leather couch and two recliners from Ashley furniture and extended warranty thru Guardsman .Less than six months my leather couch started peeling in few spots.I called Ashley they referred it to Guardsman who came out took pictures and then got report that it was due to abuse,said I must of cleaned leather with wrong cleaner. No cleaner was used and I was told furniture would be... Read more

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  • Mar 24
  • Furniture and Decor
  • Louisville, Kentucky
  • Bed
  • 20
  • REVIEW RATING 3/5

I was told when I picked up my bed that they would take it about and help load it in the truck. When we got there no one could take it about no one could help put it in the truck and they said they didn't even have the tools to take It apart and that they didnt no what to tell me and I would have to wait for a manager 3 days later still no call. The employees are rude and not educated enough to... Read more

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