1.6
  • Design of furniture9 votes
  • Customer service3 votes
  • Salesperson2 votes
  • Being lied to26 votes
  • Customer service sucks19 votes
  • No one wanted to fix problem14 votes
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  • 1 day ago
  • Furniture and Decor
  • Fayetteville, North Carolina
  • Dining Room Furniture
  • 13
  • REVIEW RATING 4/5

bought and paid for furniture first week of March supposed to pick it up in Charlotte at their warehouse on Saturday March 7th was not there never notified me I had a u-haul van so I had to turn around and turn in the van they have tried several times to deliver my dining room table and chairs have been damaged in shipment or damage at the warehouse talked to the manufacturer in arcadia... Read more

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  • 1 day ago
  • Furniture and Decor
  • Pembroke Pines, Florida
  • Couch
  • 4
  • REVIEW RATING 5/5
Ashley Furniture - Review about Couch from Pembroke Pines, Florida
1 of 2

Furniture is garbage at best. DECEPTIVE SALES PRACTICE! *** artists, ***. Never again. City and Ashley are the same company. Never with them again. Shady shady shady. Did NOT DISCLOSE FINANCE TERMS, nor the company, nor anything. Would not tell my wife what she was getting into or what the terms. These people are horrible.. NEVER IN A MILLION YEARS EVEN FOR FREE EVER AGAIN!! Read more

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Do not ever ever ever ever buy Ashley or City furniture.. Same company just so you are WELL AWARE. Peeling leather, lying cheating misleading scam! Add comment

  • 2 days ago
  • Furniture and Decor
  • Cherry Hill, New Jersey
  • Sofa
  • 52
  • REVIEW RATING 4/5

Bought sofa with extended warranty in case i need it. The salesman said it is a very good option and they have very good reputation. I called the service for my sofa dust cover repair. They told me it is not covered. After some argument and i looked into the contract they asked me to send picture so that they decide to send service. In back of my mind i had a feeling that they are not going to... Read more

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Resolved

  • Apr 24
  • Furniture and Decor
  • Sarasota, Florida
  • Customer Satisfaction Policy
  • 1
  • 1
  • 30
  • REVIEW RATING 5/5

We bought several pieces of expensive furniture. When delivered, we discovered immediately one of the pieces was not comfortable and felt totally different from the similar piece in the store. We tried to return it or at least get a store credit so we could buy something else that was comfortable to sit in. They sent a tech to look at the piece who confirmed it was built to spec. They said the... Read more

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  • Apr 22
  • Furniture and Decor
  • Bowling Green, Kentucky
  • Couch
  • 42
  • REVIEW RATING 5/5

We purchased a couch and a matching loveseat in February, and bought the extended 5 year damage warranty. It took 2.5 weeks for the furniture to be delivered. We had already gotten rid of our old furniture when Ashley called to schedule delivery. The couch was delivered damaged. The delivery team advised us that an Ashley representative would call us THAT DAY to schedule someone to come out and... Read more

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I bought a bedroom set im still paying.The bed is broke ive been trying to get this bed fix or exchange.But the manager keeps giving me the ups and down.So i need to know wht youll are gping to do about it.Im not going to be paying for something thats broken.Please respond back.I am from Waco Tx. Add comment

  • Apr 20
  • Furniture and Decor
  • La Quinta, California
  • Mattress
  • 49
  • REVIEW RATING 5/5

I received a sales call yesterday asking me to come to your store in Palm Desert to take advantage of a sale. I have made two purchases at this store. After the first about 2 years ago i called about a problem. No one ever called me back. In spite of this I made another purchase within the last year and had a problem at time of delivery. I called and emailed a number of times and no one has... Read more

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  • Apr 19
  • Furniture and Decor
  • Amarillo, Texas
  • Bed
  • 36
  • REVIEW RATING 3/5

I have purchased a large amount of furniture. First delivery was screwed up a queen bed sent for a full purchase. Assembly issues and delivery driver took hammer to the furniture. After repeated attempts the reorder wasn't placed and every time I call the previous person I talked no longer works there. Then I found out the bed has been sitting in Lubbock for a week and the other piece still... Read more

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  • Apr 16
  • Furniture and Decor
  • Terre Haute, Indiana
  • Mattress
  • 71
  • REVIEW RATING 4/5

We bought a. Queen bedroom set ,dining room table, and a recliner from them . They were purchased January 2014 . we purchase a matress cover for 100 dollars ! i thought was way to much butveas told if ANYTHING got on the matress it would be replaced for the life if the matress .so we bought. Now 15 months later we have a stain and they wont replace it!. Their excuse was I didnt let them know... Read more

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