1.5
  • design of furniture2 votes
  • brand2 votes
  • furniture design 1 votes
  • Being lied to11 votes
  • customer service6 votes
  • No one wanted to fix problem4 votes
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  • 22 hours ago
  • Furniture and Decor
  • Louisville, Kentucky
  • 20
  • REVIEW RATING 4/5

I highly advise anyone looking to purchase furniture to look beyond Ashley. It was only after I had purchased and was to have delivered (still waiting) a living room set that I discovered that the same issues I have been having with the store in louisville, ky are the same experiences others are having, no matter what store location. After paying for the order and having delivery dates pushed... Read more

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Delivery came and warehouse shipped wrong parts of furniture had to wait a week then came again and brought broken parts, now we have to wait till after Christmas for the third delivery of the correct and fixed parts. WORST SERVICE EVER DO NOT RECOMMEND. Add comment

  • Dec 18
  • Furniture and Decor
  • Montebello, California
  • Furniture
  • 1
  • 1
  • 2
  • REVIEW RATING 4/5

very very despointed with your delivery schedule, i have to cancell my order you guys get me 3 delivery dates 12-3 12-13 and 12-18-14 so far nothing never, ever get anything from your company Read more

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  • Dec 18
  • Furniture and Decor
  • Brooklyn, New York
  • Adjustable Bed
  • 22
  • REVIEW RATING 4/5

THEY WILL SWITCH PRODUCTS AND IF YOU CATCH THEM THEY WILL OFFER A DESCOUNT DUE TO THE MISTAKE. IF YOU DO NOT TAKE THE DISCOUNT FOR THE ITEM YOU DO NOT WANT THEN YOU ARE OFFERED FULL STORE CREDIT FOR ANY OTHER ITEM. WHEN YOU ASK FOR A REFUND THEY WILL SAY IT IS THERE POLICY THAT UNLESS THE FURNITURE WAS DAMAGED THEY ONLY EXCHANGE. I ASK WHERE IS THAT LISTED AND THEY REPLY ON THEIR... Read more

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  • Dec 17
  • Customer Service
  • Tallahassee, Florida
  • Staff
  • 8
  • REVIEW RATING 4/5

This company has the rudest customer service department I have ever interacted with. I deal with hundreds of vendors online and have never encountered a company so rude and not helpful. I had to threaten further action before even receiving any kind if response from them and then from that point on it was bad. I did not receive a product myself because I cancelled my order but do have a friend... Read more

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  • Dec 16
  • Furniture and Decor
  • Richmond, Virginia
  • Mattress
  • 22
  • REVIEW RATING 4/5

the customer service at the store is great when purchasing my items but when it comes to delivery. it's horrible. i ordered a mattress, couch and love seat that was supposed to be delivered within 3-4 weeks. at the third week mark i call just to get an update and i'm told that they are waiting for my love seat to come in and that it wouldn't be there until the week of Dec 18 which would put my... Read more

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  • Dec 15
  • Furniture and Decor
  • Philadelphia, Pennsylvania
  • Bed
  • 18
  • REVIEW RATING 4/5

Invoice number: 950598 My name is amose blanc. I had i bad experience. I was lie by your employer to get the 3year warranty for my bed. It not even a year yet the frame broke while my son was asleep. You rep said it is not a manufacture defect it is not covered. I think it is a scam to do this to customers. Big company like you shiyld have good reputation not bad.i am very disappointed in the... Read more

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  • Dec 15
  • Furniture and Decor
  • State College, Pennsylvania
  • Furniture Warranty
  • 43
  • REVIEW RATING 4/5

In 2011, I purchased about $4,000 worth of furniture from Ashley Furniture in Altoona, Pa. I was told to purchase the 5 year warranty, and if anything where to go wrong within that 5 years it would be covered. Within less than a year the couch and recliner started to deteriorate. I contacted the Montage Service Center and they compensated for the sectional couch because Ashley furniture no longer... Read more

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We purchased a couch and love seat last January. I have to say they are the most uncomfortable pieces of furniture I have ever sat on. My wife and I both have excessive shoulder and back pain. As well as leg pain. They are the worst couches I have ever seen. Is anyone else having these issues? Add comment

  • Dec 13
  • Furniture and Decor
  • San Jose, California
  • Sales Representative
  • 30
  • REVIEW RATING 3/5

Today, I went into Ashley furniture in San Jose, Calif. on Blossom Hill RD. I walked in and asked if I bought from this store can it be delivered to Madera from the Fresno Store. The sales man said yes and said if I needed any help to ask him. He never gave his name. He immediately left and left me on my own. I was prepared to spend 4-$5,000 dollars which I have been saving to make a happy... Read more

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