Ashley Furniture Complaints and Reviews

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Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, , http://www.ashleyfurniture.com/Legacy/GetProductInfo.asp?PRB=PRB
  • 1,452+14 mobile complaints
  • $830K claimed losses
  • $568 average
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  • Oct 21
  • Furniture and Decor
  • Draper, Utah
  • Furniture Delivery Service
  • 22

Terrible customer service, they cancelled our home delivery last week without our knowledge, and scheduled it for today. The delivery today was missing half of the furniture we bought, when we contacted the customer service department we were instructed by SHELBY that we were definitely getting a further delivery between 1-4pm, when that didn't happen and I called again - Shelby denied she had... Read more

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  • Oct 17
  • Furniture and Decor
  • Florence, Kentucky
  • Defective Mattress
  • 76

I had a defective sealy mattress , which they agreed was defective , so they come out with another one , but the guy looks at the matress and goes back to his truck , I am waiting for ten minutes , then the guy hands me the phone and says there is a small stain on your old matress , and we cant take it , I said I don't see a stain , so he got a flashlight to show , one little stain , so I said... Read more

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  • Oct 17
  • Furniture and Decor
  • Toms River, New Jersey
  • Damaged Merchandise
  • 38

This has been the biggest mistake of my life. I had damaged used merchandise delivered to me in 7-2014. And I continue to try and deal w this correctly. I have tried to contact Barry the owner which refuses to call me back. I have spoken numerous times to mgr mark, mgr Marcus , Brittany and Danielle at the Edgewood (Home office ) and yet I still can't get this damaged used merchandise replaced... Read more

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  • Oct 17
  • Furniture and Decor
  • Sofa Replacement Refusal
  • 82

Long story short. Bought couch and recliner from local store. Threw out a beautiful couch because my husband needed the automatic push button recline feature (he is disabled with a serious back injury). Loved the product until about a year and a half later. Wrote Ashley and was told no go because it was over a year old. Who replaces a sofa every year? Called local store and did the phone tag... Read more

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  • Oct 12
  • Furniture and Decor
  • Poor Quality Furniture
  • 73

I purchased Furniture from the Ashley home store in Nanuet NY. The furniture is expensive with poor quality. Purchase over $10,000 worth of furniture. More than half had damages. My reclining chaises has a1/2 foot deep gap when reclined. I spent over 3 months dealing with customer services. They sent the same incompetent tech to my house 4 times. After serveral letters and complaints the chaise... Read more

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  • Oct 11
  • Furniture and Decor
  • Lawrenceville, Georgia
  • Leather Sectional
  • 47

I have purchase a durablend leather sectional. From the time i purchase the sectional it had nothing but problems froml small holes to now peeling on back cushions. I had the sectional for not more then three years. The extra warranty is money thrown out the window , because they said i made the smalll holes but i keep saying that it from being in your warehouse too long probably dust mites .... Read more

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  • Oct 11
  • Furniture and Decor
  • Rancho Cucamonga, California
  • Couch Repair
  • 34

My couch broke in two places I call distribution center to tell them what happen I told them I didn't want this couch I wanted another couch but they insisted on ordering me another one they said to inspect the new one I inspect it I sent it back they were suppose to call me that day and they never called I called the store I bought it from no manager there so I had to wait till Monday .Monday... Read more

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  • Oct 10
  • Furniture and Decor
  • Bay Shore, New York
  • Chairs Repair
  • 27

I HAVE BEEN BACK AND FORTH WITH CUSTOMER SERVICE ALL DAY!! WHY?? TO SCHEDULE A SIMPLE 10 MINUTE REPAIR AND AT FIRST I WAS TOLD A TECH COULD BE HERE ON OCTOBER 31ST AND AFTER COMPLAINING THE BEST THEY CAN DO IS OCTOBER 23RD?? WTF!!!!! I PAID OVER $1,000 FOR 6 DINING ROOM TABLES AND THIS IS THE BEST THEY CAN DO??? YES ASHLEY FURNITURE #1 NAME IN FURNITURE COMPLAINTS!!! I AM SERIOUSLY PISSED OFF... Read more

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  • Oct 09
  • Furniture and Decor
  • Furniture Peeling
  • 119
Ashley Furniture - Pissed off customer
1 of 2

OMGoodness!! I bought the couch and chair from Living Spaces, a year later I went back and bought another chair. I also purchased the warranty. Six months after I bought the second chair the couch started peeling. A few months later the chair started peeling as well. The new chairs hasn't yet, oh but it will. I can't afford to furniture at the moment so I have this piece of *** covered. I was... Read more

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  • Oct 07
  • Furniture and Decor
  • Fountain Valley, California
  • Bedroom Furniture Delivery
  • 105

1. I purchased new bedroom furniture July 26, 2014 from Ashley Furniture in Fountain Valley California. I spent over $4,500 and was very excited about this furniture based on its appearance and other furniture I purchased from Ashley over the years. I told them I did not need the furniture until early Oct and set up a tenttative delivery date on Oct 4th 2014. 2. I called ahead and rescheduled... Read more

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