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  • Customers like
    • Design of furniture12
    • Customer service5
    • Salesperson3
  • Customers don't like
    • Being lied to27
    • Customer service sucks19
    • No one wanted to fix problem15

  • 3 hours ago
  • Furniture and Decor
  • Mountain View, California
  • 2

We bought a sofa and love seat and kitchen table with 4 chairs from ashleys we had two deliveries scheduled so we decided to wait and have everything deliverd at one time. Close to the date of our delivery we get a phone call saying our sofa and loveseat is going to be a week late because the order was lost..but the table will be on time so when they deliverd that they did not have the right... Read more

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First deliver table damaged. Next delivery day no call no show ,store said they would call delivery driver and call me back still waiting. Totally bad customer sevice. Add comment

  • 1 day ago
  • Other
  • Columbia, Missouri
  • Funiture
  • 16
  • REVIEW RATING 4/5

Purchased furniture in 4/17/2015 and still have not received a good set yet changed my delivery date 12 times Last time develery was set for 7/3/2015 now I get another call and they can't deliver on that date this has got to be the worst company in the world will never buy from again and I am taking this *** back for a refund there customer service is so so bad have a different excuse every... Read more

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  • Jun 29
  • Furniture and Decor
  • Orange Park, Florida
  • Leather Couch
  • 2
  • 2
  • 78
  • REVIEW RATING 5/5

Couch 2 years old leather. One of the cushions husband lay a piece of tape pick it up and leather peel off. Leather should not do that. I had leather furniture that last me over 10 years. Got warranty Platinum 5 years warranty. They will not do anything about this. Ashley send me the part to fix but I have to pay for it to be fix. What is my warranty for it. Ashley should pay for this or replace... Read more

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  • Jun 28
  • Furniture and Decor
  • San Antonio, Texas
  • Chest Of Drawers
  • 62
  • REVIEW RATING 4/5

I ordered a chest of drawers the day before Christmas last year. It was a present for myself so I thought. Well, on Christmas day I told my boss about it and he told me to cancel it that he had a practically brand new one he would give me and even deliver it for free. Well, I called Ashley Furniture to cancel it on the 26 of December, they weren't supposed to even deliver it til the next... Read more

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whatever you do please please don't shop at Ashley Furniture they lie about the delivery date and they have horrible service.... Add comment

  • Jun 26
  • Furniture and Decor
  • Mount Joy, Pennsylvania
  • Sofa
  • 95
  • REVIEW RATING 4/5

Purchase a sofa and love seat about 5 years ago and was offer an extended warranty(service plan) on the merchandise. Was alittle hesitant at first. Bad experience at another furniture with a similar warranty. When I ,asked to be given a little information on what the plan covers , the sales associated proceeded to explained...wasn't really convinced until he ended the with if we dont use the... Read more

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  • Jun 25
  • Furniture and Decor
  • Couch
  • 60
  • REVIEW RATING 4/5

I purchased a couch and recliner almost 2 months ago and left excited about new furniture. We were given a delivery date only to have Ashley Furniture call the day of to tell me that the furniture was on back order. The new delivery date would be another 3 weeks. My thoughts, no sweat, things happen. On the new delivery date they didn't even bother to call. My wife stayed home all day and... Read more

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  • Jun 24
  • Employees and Ex-employees
  • Osseo, Wisconsin
  • Work Experience
  • 46
  • REVIEW RATING 3/5

Worked at ashley in wi they know that their product is *** and do nothing to fix it nobody cares from bottom people the top of company nobody will work for this company so that is why orders are so late.they treat employees like salves say they have a open door policy to talk to management good luck the only open door is the one you walk in and the would rather you walk out that door rather than... Read more

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  • Jun 22
  • Furniture and Decor
  • New York, New York
  • Living Room Set
  • 4
  • 4
  • 107
  • REVIEW RATING 5/5
Ashley Furniture - Review about Living Room Set from New York, New York
1 of 3

Bad experience In Poughkeepsie, Ny Ashley HomeStore. This was our first and last time we will deal with Ashley Furniture ever. We have told friends and family not to Shop at Ashley Furniture. Went in received financing and got to shopping. From the beginning I knew it didn't feel right. Customer service guy kept showing us the expensive items even though I explained to him we are new home owners... Read more

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