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  • Customers like
    • Design of furniture12
    • Customer service5
    • Salesperson3
  • Customers don't like
    • Being lied to27
    • Customer service sucks19
    • No one wanted to fix problem15

  • Apr 02, 2010
  • Furniture and Decor
  • Camden, New Jersey
  • Dark Wood Pub Table And 6 Bar Stools
  • 40
  • REVIEW RATING 3/5

I purchased a pub table and 6 chairs from Ashely Furniture in Cherry Hill. The sales person was very nice but everything after the sale has been terrible. The customer service technicians are rude and when i called today to ask for a repair to chips in my table I was told that i should have covered it and that since I didn't get the 5 year plan, there is nothing that can be done for me. I... Read more

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  • Apr 01, 2010
  • Furniture and Decor
  • Indianapolis, Indiana
  • 1
  • 1
  • 799
  • REVIEW RATING 3/5

OK, so i went to Ashleys furniture and purchased hole house worth of furniture. I was told it would be 2-4 wks before we would receive it, OK no problem; Right? On the forth week " the allotted time" we had let go of our couch, kitchen table, and our two oldest-es beds in anticipation of the furniture. We received no phone call on the furniture being late; or any call for that matter! I... Read more

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  • Apr 01, 2010
  • Furniture and Decor
  • Los Angeles, California
  • Leather Recliner
  • 16
  • REVIEW RATING 2/5

I lost time when I contacted Ashley to file a report on a newly purchased sectional recliner. Ashley referred me to the extended Warranty for repair. After contacting these people and submitting what they wanted, I was contacted a week later and informed that I need to contact Ashley because my item is under the manufacture warranty. I do not appreciate Ashley initial service when they referred... Read more

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  • Apr 01, 2010
  • Furniture and Decor
  • Reston, Virginia
  • Santa Fe High Leg Chair 1990126
  • 1
  • 1
  • 30
  • REVIEW RATING 1/5

i bought A....y furniture first i bought a sofa and love seat it looks very nice and now i have a board in between the coucsion and the sofa then i bought a recliner taking the advice of the sales person he said it was one of the best, it's here in my living room its no good I'm trying to get the store owner to send it back to A....y so they can replace it they say they cant it has a one... Read more

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  • Apr 01, 2010
  • Furniture and Decor
  • Columbus, Ohio
  • Sofa Set
  • 1
  • 1
  • 19
  • REVIEW RATING 1/5

In opinion, I have two words about Ashley Furniture, STAY AWAY from them. I purchased a living room set from them in Dec 2009. It took them until MARCH 2010 to delivery the furniture. I kept getting calls from their Customer Service that the furniture was delayed by the manufacturer. How long does it take to make furniture. In my opinion, they sell furniture they DON'T HAVE. I have been... Read more

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  • Mar 31, 2010
  • Furniture and Decor
  • Phoenix, Arizona
  • 7 Piece Living Room
  • 32
  • REVIEW RATING 2/5

I bought their 7 piece living room for $1,000 (actually 1,250 total). It is total junk. The sofa and loveseat were supposed to be green, they are gray - a terrible shade of gray. And the "sofa" is much smaller than the one in the showroom, by as much as 10 inches. I measured both. The fabric is awful too, that is not microsuede. I did not return the funiture because if took 3 months to get it and... Read more

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  • Mar 29, 2010
  • Furniture and Decor
  • Palm Bay, Florida
  • Sofa And Loveseat
  • 24
  • REVIEW RATING 3/5

I purchase a sofa/loveseat less that three months old and the material on it is defective. They sent out a person to look at it and of course it is something that "is not" covered under their warranty It has taken a month to even get a manager to call me back and then they inform me (very rudely) that they will not do anything about it. I paid over $2200 for this junk and they tell me that's... Read more

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  • Mar 29, 2010
  • Furniture and Decor
  • Hagerstown, Maryland
  • Santa Fe High Leg Chair 1990126
  • 20
  • REVIEW RATING 2/5

On October 23 2009 My husband and I bought 2 chairs from the Hagerstown MD store.We had to pay in full before the chairs would be shipped. November 17 was our delivery date one chair was broken and had to be sent back.A new chair was to be ordered on that Tuesday. Three weeks later we had a new chair arrive and it was the same broken chair.It took until January 27th before we finally got our... Read more

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  • Mar 29, 2010
  • Furniture and Decor
  • Reston, Virginia
  • 3 Piece Leather Set
  • 39
  • REVIEW RATING 3/5

I bought leather furniture from Ashely store in Findlay store 3 years ago and I also bought the warranty with it. The furniture started peeling about 6 months after I got it. Ashley store recovered the 3 pieces. About 8 months later it started peeling again. I called the warrenty place and they would not cover it because they said it was to many spots to fix. I had Ashley store person come... Read more

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  • Mar 26, 2010
  • Furniture and Decor
  • Orlando, Florida
  • Living Room Set
  • 30
  • REVIEW RATING 4/5

Dont buy from these scam artist. marisol q. 2 Ashley Furniture Homestore ok, so i was very excite to purchase a living room set from Ashley's Furniture just because i THOUGHT, how can i go wrong? its Ashleys Furniture. Well, dont let the name fool you. I went to the location and picked out a set. I ended up purchasing a 14 piece set (paid full amount in cash). First my delivery date was... Read more

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