• May 06, 2009
  • Furniture and Decor
  • Springfield, Illinois
  • 30
  • REVIEW RATING 1/5

just paid cash for a couch,loveseat @1278.00 at the ashley in spfld.il picked up set on 5-01-09 unpacked couch noticed 2 in piece of plastic sticking out of lower right arm. i had the extended warranty but cancelled thought i was buying quality. when i called on same day and explained to service rep the problem she suggest i either pay $35 for them to come 30 miles to (look) at couch or i could... Read more

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  • May 02, 2009
  • Furniture and Decor
  • Newark, New Jersey
  • Furniture Quality
  • 29
  • REVIEW RATING 4/5

Today I was just taking a peak at the beds at Ashley Furniture and immediately two things stood out: the quality of their furniture which explains why their prices are much lower; and the way this saleslady was being so aggressive in her manner like a car dealer. They've got to be kidding to think I would consider buying from there. When I see poor quality and poor customer service on day one,... Read more

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  • Apr 29, 2009
  • Furniture and Decor
  • La Crosse, Wisconsin
  • 21
  • REVIEW RATING 1/5

Don't waste your time like my husband did for over 20 years working for Ashley and then get terminated for something Fabricated by a *** Supervisor. They don't care about you its all about them. Can't even get a honest answer from any one and even fighting unemployment what a deal. All I got to say is look else where for a job.I can't believe what I have went through to try to... Read more

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  • Apr 27, 2009
  • Furniture and Decor
  • Milwaukee, Wisconsin
  • 5 Pc Sectional Sofa
  • 2
  • 2
  • 7
  • REVIEW RATING 3/5

We bought new expensive sofa from Ashley Furniture on 3/15/09. Two weeks after we received it one of the recliners broke and it no longer reclines. It has been a huge battle the last 2 1/2 weeks trying to get someone to look at this furniture, before they can fix it or replace it. They have extremely poor customer service that is clueless and no help what so ever. You never get a call back... Read more

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  • Apr 24, 2009
  • Furniture and Decor
  • San Antonio, Texas
  • Durapella
  • 2
  • 2
  • 30
  • REVIEW RATING 3/5

We purchased a sofa and loveseat from Ashley Furniture back in October 2008. Its not even a year old and we are on our SECOND set of seat cushions. The couch bows towards the middle...even with only one person sitting on the end. You choose...west coast lean or east coast lean. The whole couch creaks and moans. My eight year old daughter makes it creak and moan just from sitting on it. Ashley... Read more

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  • Apr 24, 2009
  • Furniture and Decor
  • Killeen, Texas
  • Bedroom Set
  • 1
  • 1
  • 12
  • REVIEW RATING 2/5

I purchased a bedroom set from Ashley. After about one year the leg broke. They sent me another leg to replace the broken leg. After two years two legs broked. This time when I called Ashley they said they did make this model therefore they didn't have the legs. They told me to check with ebay. They have no customer service. They didn't stand up behind their product. They take so long to... Read more

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  • Apr 20, 2009
  • Furniture and Decor
  • Garland, Texas
  • 22
  • REVIEW RATING 2/5

We purchased a Couch & Loveseat from Ashley Furniture back in 2006 and the back board on this broke within nine months of purchase they fixed it. They kept Couch three weeks to fix problem, which later you could still feel. The cushions sagged after one year. We gave away set in 2009 to ones that couldn't afford to buy new ones however the set was three years old and looked about eight to nine... Read more

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  • Apr 20, 2009
  • Hospitals, Clinics and Medical Centers, Doctors
  • Abilene, Texas
  • Ashley Investigater
  • 45
  • REVIEW RATING 1/5

it is not the smell of mildew it is the smell of new!! you *** its your house that smells like mildew the only way it would have mildewed is if you spilt water on all the pieces and i know for a fact that they inspect all there furniture before it is delivered to the homes so you just were not happy with the choice you made and could not take it back becuse they will not refund full amounts so... Read more

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  • Apr 18, 2009
  • Furniture and Decor
  • Lake Dallas, Texas
  • Ashley Sofa And Loveseat
  • 25
  • REVIEW RATING 1/5

We bought a couch and loveseat at Ashley. A year later the seat cushions wer flattening, arms were buckling and making noises, upholstry came unstapled (yes, I said unSTAPLED). I called Ashley and they sent someone out to reinforce the arms and restaple the upholstry. My kids are never allowed to sit on the arms of furniture. I asked the customer service department about having the pieces... Read more

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  • Apr 18, 2009
  • Furniture and Decor
  • Charlotte, North Carolina
  • 4
  • 4
  • 217
  • REVIEW RATING 2/5

Unfortunately I purchased 4 rooms of furniture and it all smells musty and mildew. I got a bistro style dining table that smells sooo bad I have had it 8 months and have never used it. I bought a desk for an office and it smells, my bedroom furniture also smells everytime I open a drawer I smell mildew. I bought an entertainment center for my TV and it too smells. I guess I will have to try and... Read more

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