Ashley Furniture Complaints and Reviews

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Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, , http://www.ashleyfurniture.com/Legacy/GetProductInfo.asp?PRB=PRB
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  • Oct 02, 2008
  • Furniture and Decor
  • San Francisco, California
  • Sofa
  • 4

We purchased a sofa and a hide a bed from there Fairfield,California store. What you see is not what you get. Buyer Beware !!!!!! The product they derlivered were not the same as in the store showroom.The colors we not an same nor the quality of merchandise. The workmanship looked like children put it together with the lights off and the qualityis vwery *** poor the cushions were very low end... Read more

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  • Oct 02, 2008
  • Furniture and Decor
  • Williston, South Carolina
  • 2
  • 32

I was employed by Ashley Furniture Corey Baker! What a disgrace to Ashley Corp. Corey Baker put you in a position to take advantage of the customer, to take their money, and leave his managers to try to explain! There should be a law against "pretending" to be Christians. Corey Baker hides behind Christianity. He cries at meetings, speaks of his loyalty to God! I thought we all had the... Read more

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  • Oct 01, 2008
  • Furniture and Decor
  • San Antonio, Texas
  • Sofa And Love Seat
  • 18
  • 300

Be careful. Ashley Furniture allows a company called TRS (The Rental Store) who is actually a collection agency, to review your layaway file so that TRS can call and ask if you want to get your furniture earlier they will finance it. It is a rent-to-own that costs 3x's the amount of the furniture. TRS has harrassed me & made illegal threats. Don't fall into this trap! The poor will... Read more

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  • Sep 29, 2008
  • Furniture and Decor
  • Washington, District Of Columbia
  • 1
  • 15

I ordered 3 sets, living dining and bedroom set on Aug 31. Was promised delivery on Sep 16 which I accepted because it was just in time for my son's birthday on the 19th. Lo and behold, it had to be moved to the 20th. Come the 19th, this Vivi girl calls me to inform me that the dining table arrived defective and will not be included. Reluctantly I still agreed to a partial delivery specially... Read more

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  • Sep 28, 2008
  • Furniture and Decor
  • Columbia, Maryland
  • Two Lamps
  • 3
  • 8

Two weeks ago I ordered and paid for two lamps from the Catonsville store. They stated they would be delivered via truck from the Waldorf, MD store as store about an hour's drive away. Every time I call the store - the truck is always due in that day but no one ever calls you to let you know that your lamps have arrived. I have called for a manager every day for four days and he is never... Read more

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  • Sep 28, 2008
  • Furniture and Decor
  • Tampa, Florida
  • Durapella Sofa
  • 1
  • 11

Sat on a very comfortable sofa in store in Brandon, FL. Sofa was delivered yesterday and it sat like a picnic table. Immediately called store, salesman said I had to call Customer Care, CC said unless it was "damaged" they were not going to pick it up. I was supposed to have received pamphlet advising me of my refusal write but did not. Salesman said he did not know what Customer Care... Read more

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  • Sep 24, 2008
  • Furniture and Decor
  • Milwaukee, Wisconsin
  • Sealy Mattress
  • 19

I had purchased a Sealy Mattress from Ashley Furniture appox. 4 years ago. The binding at the top of the mattress is coming apart and you can hear the springs creaking inside. I stopped at the store to speak with someone and they told me that they do not deal with that and I would have to contact Customer Service and gave me a number. I contacted them and a gentlemen came out and looked over the... Read more

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  • Sep 24, 2008
  • Shopping
  • Hendersonville, Tennessee
  • Ashley Furnishings
  • 3
  • 35

On Sept 2nd we paid almost 1800.00 for a dining room and 2 couches. After they charge our credit card they then informed us it would take up to 4 weeks to get it and if we were to cancel for any reason they would keep 30% of the total bill or 600.00. Two weeks later the truck comes and we are told they wont bring it in unless we sign a release if it is damages or our home on delivery. Both... Read more

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  • Sep 23, 2008
  • Furniture and Decor
  • San Jose, California
  • Bedroom Furnature
  • 2
  • 25

Ordered furnature on Labor day, paid $4000. right then. Promised delivery by weekend. They called, said it would be another week. 2 weeks later delivered 2 pieces, the bed frame and mirrored chest. Almost 2 weeks later finally got mattress and box spring. My last piece is due to be delivered Oct.2nd... we'll see. Needless to say I canceled my other item I ordered and am waiting for my check.... Read more

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  • Sep 23, 2008
  • Furniture and Decor
  • Charleston, South Carolina
  • Furniture
  • 3
  • 27

1 year ago i purchased a leather rocker recliner and love seat and tables. Well after the first month the coffee table started to fall apart. this started the nightmare with Ashley. It took 2 months to get replacement for the tables and then they fell apart. I finally had them remove the tables and refund me which they wanted to charge me a restock fee that they waived vise a lawsuit. now the... Read more

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