Submit ›
or
1.5 Based on 317 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Design of furniture 18
    • Salesperson 9
    • Price 6
  • Customers don't like
    • Being lied to 33
    • Quality of furniture 23
    • Customer service sucks 21

I have a 3 month old couch purchased from Ashley's Grapevine Mills, Texas store. At two months of age a part broke off the sleeper and flew across the room. After two visits from techs I was told the whole sleeper section was defective and needed to be replaced. I asked for a new sofa and was told in very rude terms that I could not have one. The sofa can not be sat on and has not been able to be used for 6 weeks of the 3 months we have... Read more

Was this review helpful? 0 0

NEVER BUY FROM ASHLEY FURNITURE. we ordered a couch from Ashley and it's been 4 week and 3 failed deliveries.every time they got couch to deliver, the wood of the couch is broken.on the first attempt the the back of the couch itself was missing and the Love seat was broken.the 2nd time again the arms of the couch were broken,third time again the wood from several places was broken and the cotton from the couch was coming out.we send all the... Read more

Was this review helpful? 0 0

I had some furniture ordered back in the middle of May. I ordered a bed/mattress, futon couch, and a dresser. They told me the mattress and dresser would arrive June 4th, and the rest would come on the 18th. The mattress and dresser arrived on the promised date, but they kept postponing the date for my couch. Right now it's supposed to arrive on July 25th. While I'm pissed about that, it wasn't that big of a deal. Then I got a call today from... Read more

Was this review helpful? 0 0

I recently made a cash purchase from Ashley furniture that is turning out to be a big mistake. I purchased a Hamlyn dining room set consisted of 2 amrchairs, table and 4chairs. my chair had defective parts that were very noticable but was shipped anyways. The chairs had several cracks a part came off in the box it was packaged in, and the "wood" (not even sure at this point if it can be called wood) had seepage from the stains going thru the... Read more

Was this review helpful? 0 2

My leather??? sofa and loveseat have changed color from a dark brown to a rust and the cushions are spliting AT THE SEAM. Even sending the pictures of the damage did not help. The best they would do is give me 25% off another sofa, like I will shop there again. Yes, it has been three years since the purchase, but my husband and I are aged late 50's with no children, so abuse is not the issue. An inferior product is the issue. This store is... Read more

Was this review helpful? 0 0

Recently went to the Ashley Store in Robert, LA and found a very nice sectional sofa I was considering purchasing. I went online to look for the sofa dimensions and googled Ashley Furniture. Thank goodness I found your website. I came very close to purchasing from this place. 809 complaints listed here --- why are they still in business? I would like to thank all 809 customers for posting here you saved me alot of money & headaches.... Read more

Was this review helpful? 0 0

I purchased a bedroom set from Ashley Furniture, Daytona Beach. Delivery to take place on Wed 11am-3pm. Monday 8pm voice message received saying bureau is on back order. That's 36 hours before delivery I find out for 1st time, I'm not getting the bureau. Called back next morning suggesting they deliver floor sample to my home until back order delivered or provide monetary compensation. Guess what kind of customer service I received... Read more

Was this review helpful? 0 0

Never buy from them again. Bought sofa an love seat. love seat is damaged and so is sofa. Promised to deliver, no show no call, when to store and manager was out of town. salesman said he was sorry but couldnt tell me why it was not delivered. finally paid someone to deliver, furniture is damaged and I told them I would never come to their showroom again. Now I damaged furniture and I guess I am stuck with it. Ashley furniture really sucks... Read more

Was this review helpful? 0 0

I purchased a bed from Ashley furniture and when they deliver it the headboard was damaged. I was told they need to re-order a new one which will take 7-10 days. few days later I received a call saying that the head board will take about a month to be made and delivered. Finally they called me and they said that they received the piece I was waiting for and it will be delivered the next day. However the next day they called me back and they said... Read more

Was this review helpful? 0 0

"Me and my girlfriend spent hours looking to find a large rug, Love seat and Sofa chair with Autum. We matched everything to go with out couch. We were told in the store it would take 2-4 weeks for delivery. After 2 weeks I called to follow up on delivery. I was then told it would be between 2-8 weeks. I thought wow! where are they delivering from China. So after 4 weeks we got a call that in a few days our furniture would be delivered. Someone... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Ashley Furniture.
Filing a new complaint about
×