Ashley Furniture Complaints and Reviews

Had an experience with Ashley Furniture?   Submit review ›
Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, , http://www.ashleyfurniture.com/Legacy/GetProductInfo.asp?PRB=PRB
Had an experience with Ashley Furniture?
Submit review › Submit review ›

     

  • Jan 11, 2009
  • Shopping
  • Cleveland, Ohio
  • Millennium
  • 25

I purchased a dining room set from Kronheim furniture before it went out of business. The wood frame of my China cabinet broke apart when I set the glass in it. I wound up having to tighten up and to glue the dining room chairs because they became loosened and the dining room set just slid off. I contacted Ashley customer service and they offered no assistance because Kronheim's went out... Read more

Was this review helpful? 0 0

     

  • Jan 10, 2009
  • Furniture and Decor
  • Tyler, Texas
  • 15

my wife and i received a dinning room table for xmas from our children this is our for first experience with ashley. WE ARE NOT SATIFISED. THE LEAF FOR TABLE DAMAGED THE CHAIRES ARE NOT LEVEL MARKS ON TABLE DISCOLUR . SALESMAN COMMITTED TO 2 ARM CHAIRS FOR SET PRICE NOW DENIES EROR ON HIS PART WANTS TO CHARGE ME 40.00 MORE I AM IN THE RETAIL BUS IT APPEARS TO BE A BAIT AND SWITCH TACTIC ... Read more

Was this review helpful? 0 0

     

  • Jan 07, 2009
  • Furniture and Decor
  • Overland Park, Kansas
  • Defective Furniture
  • 12

Bought several thousand of dollars in furniture back in march of 2007, had it delivered to a new home in April of 2007. It took the company 3 times to bring me all of my furniture, which they delivered me defective furniture, damaged my home and soiled my ivory carpet. I addressed this with the office manager in the Altamonte Springs, FL store, Abraham and it seemed as though he got amusement... Read more

Was this review helpful? 0 0

     

  • Jan 02, 2009
  • Shopping
  • Mansfield, Texas
  • 7
  • 7
  • 32

I purchased a sectional micro-fiber couch May 2008. September 2008 the cushions started sagging. The sofa is in a media room and only 1 person living in the home - so there is very minimal usage of the furniture. Ashley refused to exchange the furniture and when I called Customer Service and spoke to Supervisor Sandra, she refused to allow me to speak to anyone else. I would never recommend my... Read more

Was this review helpful? 0 0

     

  • Dec 28, 2008
  • Furniture and Decor
  • Dallas, Texas
  • 1
  • 1
  • 37

I have had poor customer service over the years, but Ashley Furniture takes the cake! I ordered legs to a piece of discontinued furniture FOUR weeks ago. I was told by their "customer service" today that they will be shipped within the next three weeks. When I purchased these legs, I was told, in the store, they had several sets available. Today, I was told they are on back order. Hmm, sounds... Read more

Was this review helpful? 0 0

     

  • Dec 23, 2008
  • Furniture and Decor
  • Nashville, Tennessee
  • 13

I bought a couch, three living room tables, a recliner, and a dinning room table. The delivery man called to get directions because he couldn't find our house. He had the wrong city that was three hours away. They called three times prior to confirm the correct address. It was supposed to be here the Dec. 23rd. They said opps sorry when can bring it the 30th. Needless to say whole family is... Read more

Was this review helpful? 0 0

     

  • Dec 22, 2008
  • Media
  • Philadelphia, Pennsylvania
  • 2
  • 2
  • 16

We applied for credit and then closed it. A few weeks later we re applied and were accepted for $3,000. We can back a few days later and picked out our furniture. When we went to the "customer service" desk the woman, Tonya Friedman, Union Deposit, Pa., called the finance company and they told her that our account was closed and we had to fill out another applications and she has to fax... Read more

Was this review helpful? 0 0

     

  • Dec 16, 2008
  • Furniture and Decor
  • Reclining Sofa
  • 1
  • 1
  • 13

I purchased Ashley furniture in May of 2008, I purchased a couch recliner and a love seat recliner. It was the biggest mistake of my life! Do not buy this junk thinking you will be able to lay down on it. There is a bar digging into your back, its worse than a hide abed. We tried to return it the next day, it still had the tags on it. That's when we were told it is a final sale. This... Read more

Was this review helpful? 0 0

     

  • Dec 12, 2008
  • Furniture and Decor
  • Washington, District Of Columbia
  • 2
  • 2
  • 23

Ashley Furniture, Johnson City, TN. My furniture was to deliver 11/22/08 & no later than 12/21/08. I am now told 6-10 weeks. When I call the store, the operator won't let me speak to anyone. Miraculously there is no salesperson, store manager, or assistant manager in today...no one is available. They promised delivery within 3 weeks to get my business then don't deliver. They have my... Read more

Was this review helpful? 0 0

     

  • Dec 12, 2008
  • Furniture and Decor
  • Starkville, Mississippi
  • Dream Cottage Collection
  • 1
  • 1
  • 28

We are very disspleased with Ashley furniture, we recently bought a dresser for our three year old's room at ashley, when we bought dresser home, opened box and saw the whole side was busted on it, called the furniture store in Merdian MS, they told us to bring it right back, we drove 50 miles up there to return this dresser. We were told by a manager that night that a technician would be... Read more

Was this review helpful? 0 0
 
×
You are reading about Ashley Furniture.
Filing a new complaint about
×