Ashley Furniture Complaints and Reviews

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Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, , http://www.ashleyfurniture.com/Legacy/GetProductInfo.asp?PRB=PRB
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  • Apr 02, 2009
  • Shopping
  • Stone Mountain, Georgia
  • Leather Couch And Love Seat
  • 5
  • 5
  • 40
  • REVIEW RATING 3/5

We bought a leather family room. After 4 years of light use the color is coming of the leather. It is only my wife and I and we are in our 50's. We are not hard on furniture we have furniture over 30 years with no issues. We bought the 5 year leather protection plan and all we have gotten is the run around from Ashley Furniture. We will never buy another piece of furniture from them. Even... Read more

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  • Apr 01, 2009
  • Products
  • San Jose, California
  • 4
  • 4
  • 25
  • REVIEW RATING 1/5

On March 14th I purchased a $36 candle wall sconce from the Bolingbrook, IL Ashley Furniture Store. I brought it home and after looking at it decided it did not go with my decor. On March 28th I returned the sconce WITH the price tags still attached along with my receipt, only to be told that Ashley Furniture does not take returns on accessories. The store manager rudely told me it was printed on... Read more

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  • Mar 29, 2009
  • Furniture and Decor
  • Green Bay, Wisconsin
  • Couch
  • 24
  • REVIEW RATING 2/5

i bought a couch and chair from ashley two of the biggest peices of garbage i have ever bought!!!!!!!!!!! the couch cusions have been switched out several times due to laggin and severe sagging and the couch is only 18 monthes old within 3 monthes i had to switch out the cusions within the first year the leg on the couch busted off i previuos to this couch i had a lazy boy and i had it for 15... Read more

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  • Mar 20, 2009
  • Furniture and Decor
  • Herndon, Pennsylvania
  • Couch Delivery
  • 4
  • 4
  • 100
  • REVIEW RATING 4/5

My Fiance and I purchased Ashley Furniture on Febuary 28, 2009. We paid it in full that day. We were told that it would be delivered on March 24th. I just got a call today, March 20th an they told me that we would not be getting our furniture till April 7th. It will be in their warehouse on the 24.Could someone plz explain to me why it would take them over a month to deliver my furniture??? They... Read more

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  • Mar 17, 2009
  • Furniture and Decor
  • Columbus, Ohio
  • Itasca Coffee Table
  • 42
  • REVIEW RATING 2/5

Bought a coffee table from Ashley Furniture 13 months ago. It is in a formal living room and does not get used, and there are no children around. I went to dust it, and noticed the marbel/granite on the sides was cracking. When I touched it, if started falling off in huge chunks. My warranty was only good for 12 months, so of course, they would not take responsibility for a poorly made piece... Read more

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  • Feb 27, 2009
  • Furniture and Decor
  • Powell River, British Columbia
  • 494 Mission Recliner
  • 2
  • 2
  • 54
  • REVIEW RATING 1/5

Ashley products are over priced and overrated. I purchased 2 recliners in 2007. In 2008 the oak leg cracked up the back of one them. The company is not interested in resolving the problem and say they can and will do nothing. The chairs were over $2000 dollars. The 1 year warranty had expired. I will never buy another product from Ashley Furniture. They just opened a store here in Victoria BC... Read more

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  • Feb 24, 2009
  • Furniture and Decor
  • Washington, District Of Columbia
  • Low Quality Furniture
  • 1
  • 1
  • 27
  • REVIEW RATING 1/5

I ordered in June 2007 a beautiful living room set from KiKi's furniture in Phila, PA. it was an Ashley set. It was to come with a warranty etc. they're oh so nice when selling you furniture. Well i got my set and LOVED it. by September the couch had collapsed. 3 months old it was. I called Kiki's and got the run around - not helpful after you give them money. SO i then remembered the... Read more

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  • Feb 23, 2009
  • Furniture and Decor
  • Upper Saddle River, New Jersey
  • Ashlely Sleeper Cityscape Sofa
  • 1
  • 1
  • 36
  • REVIEW RATING 3/5

ON 4/12/06 I ordered an Ashley Sleeper Cityscape Sofa. The sofa is not even 3 years old yet and the cushions are flat. When you sit down it feels like you will fall to the floor. I contacted Ashley's and a rep told me its because they use 1.8 density foam - and that I should replace it MYSELF with something better. I sent an email to Ashleys about it and their response is:"Thank you for... Read more

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  • Feb 21, 2009
  • Furniture and Decor
  • Stone Mountain, Georgia
  • San Marco Chocolate Sofa
  • 1
  • 1
  • 35
  • REVIEW RATING 3/5

well we saw a circular in the paper advertizing a leather sofa for $499.00. we went to the athens ga. store and also took a check to purchase the item. needless to say like many other ads that are published, they didn't have any idea about the ad or merchandise. we kinda got the cold shoulder from the sales persons and left unnoticed. there are too many furniture stores needing to sell their... Read more

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  • Feb 20, 2009
  • Shopping
  • Washington, District Of Columbia
  • Sofa And Loveseat
  • 32
  • REVIEW RATING 4/5

My wife and I spent $3000 at the Ashley store in Holland, OH (suburb of Toledo). We purchased a love seat, sofa, kitchen table and chairs and Sealy queen mattress set. The only thing that came in as advertised and as purchased was the queen set, of course it is not made by Ashley. When delivered the new table needed repairs by a technician. The repairs went fairly well. It is a butterfly... Read more

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