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  • Customers like
    • Design of furniture 16
    • Salesperson 7
    • Customer service 5
  • Customers don't like
    • Being lied to 32
    • Quality of furniture 22
    • Customer service sucks 21

I ordered a bedroom suite, a living room set, a refrigerator, and office set. I was scheduled for delivery on a Friday. At noon, the delivery driver showed...missing a vital part to our desk and with mismatched legs for the bed frame. Our current frame was already disassembled with our mattress and box spring laid up against a wall. Long story short it is now a week later. I have spoken to 8... Read more

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I ordered a bedroom suite, a living room set, a refrigerator, and office set. I was scheduled for delivery on a Friday. At noon, the delivery driver showed...missing a vital part to our desk and with mismatched legs for the bed frame. Our current frame was already disassembled with our mattress and box spring laid up against a wall when he left. I had a promise that another truck would arrive... Read more

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they told us microfiber was the most durable stain resistant fabric for a couch besides leather. my wife and i purchased the couch for $930. after a week our dog urinated on it. we purchased also the ultra shield protection plan. It is garbage. they took our money and ran. we had to purchase urine be gone and follow there step by step instructions. Once it dryed, the so called high quality... Read more

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After the birth of our first son in 2005 my husband and I purchased a leather couch and loveseat. We wanted something easy to clean and durable. The salesperson assured us the cushions were removable. Also, we would recieve a lifetime supply of leather cleaner that was approved by the warrenty company since if we purchased the extended warrenty and didn't us an approved cleaner it was... Read more

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Ashley Furniture Homestore Buyers Beware BUYERS BEWARE of Ashley Furniture Homestore in Chattanooga, TN One of the worse buying experiences I have ever had. Nearly $3000.00 spent on our living room set. The sales people flat out lie to you to get the sale, they change the price on what they quote you when you decide to buy, when I called them on it they said oh I made a mistake. They give you a... Read more

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Ashley Furniture Homestore Buyers Beware BUYERS BEWARE of Ashley Furniture Homestore in Chattanooga, TN One of the worse buying experiences I have ever had. Nearly $3000.00 spent on our living room set. The sales people flat out lie to you to get the sale, they change the price on what they quote you when you decide to buy, when I called them on it they said oh I made a mistake. They give you a... Read more

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My husband and I bought our first furniture together, the event that started out as a fun step together has become a nightmare because of Ashley furniture. The sales person was friendly although he was the beginning of our problems. We bought our new furniture 3 weeks before my in-laws were coming from out of state to visit. Ashley called to confirm the delivery for Monday the Friday before... Read more

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HORRIBLE!!! Me and my husband purchased a Sealy mattress from here. Six months later both sides began to cave in 3 inches. We contacted them since it was still covered by warranty. The Ashley furniture technician came out and stated how defective it was. They would NOT replace it due to a small stain that was on it. I even asked them to show me in my papers where it stated that a stain voids... Read more

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Feb. 5th 2011. Spent $1000.00 on a new low profile box spring and mattress. The selection and purchase experience went well....very happy. Free delivery, removal and set-up. AWESOME right? We also bought a mattress cover from Ashley, an actual zipper bag you put the mattress in. We put it on that evening and... Read more

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We had purchased an Ashley Bedroom set in the early 2000's and were not happy with the quality of construction. After going back repeatedly for drawer rails, which kept breaking, we swore off Ashley for years. But in 2008 we decided to give them another chance. Our mistake! We purchased a leather sectional which at first we were pleased with, and to guard against a repeat of our previous... Read more

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