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  • Customers like
    • Design of furniture12
    • Customer service5
    • Salesperson4
  • Customers don't like
    • Being lied to28
    • Customer service sucks19
    • No one wanted to fix problem16

  • May 01, 2010
  • Furniture and Decor
  • Susanville, California
  • Dining Table
  • 1
  • 1
  • 34
  • REVIEW RATING 3/5

Went to the store in Chico. We usually buy at R.C. Wiley but Ashley is closer to where we live so thought we'd try. We were told are table that they had us pay for would be here in 2 weeks maybe three. Well after three weeks I call and the sales lady says "I told you 2 to 6 weeks. I'm very angry. I ask for my money to be returned as I do not want to wait that long. She says I will have to... Read more

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  • Apr 26, 2010
  • Furniture and Decor
  • Odessa, Texas
  • 4
  • 4
  • 6
  • REVIEW RATING 1/5

I have purchased my last piece of furniture from Ashley Furniture. I've bought 2 other items there and was not satisfied with the experience either time and now I'm really mad at myself for going back there to get a bookcase. Still waiting after weeks and the store reports that they are unsure as to when to expect it. One bookcase! They said they were waiting on the wood. What kind... Read more

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  • Apr 25, 2010
  • Furniture and Decor
  • New York, New York
  • Sectional Sofa
  • 4
  • 4
  • 104
  • REVIEW RATING 4/5

Ashley furniture is the worst company I have ever dealt with. They not only delivered the wrong color sofa to my house, but destroyed my house in the process, leaving broken light fixtures and holes in the walls. I paid extra to have it dis-assembled then re-assembled in order to prevent a problem getting it into the room and the driver said he was the mechanic that did this. He then proceeded... Read more

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  • Apr 24, 2010
  • Furniture and Decor
  • Richardson, Texas
  • 17
  • REVIEW RATING 1/5

Ashley furniture distribution center in Grand Prairie Texas,502 Fountain Pkwy - all these employees know how to do is text on their cell phones -went in at 6 and noone acknowledged me they just sat there and text ed on their phones at 6:30 a lady came out and with attitude informed me that I needed to check in and proceeded to inform me with her attitude that they will close at 7 - I told her she... Read more

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  • Apr 21, 2010
  • Furniture and Decor
  • Saint Louis, Missouri
  • 1
  • 1
  • 12
  • REVIEW RATING 1/5

Ashley Furniture is by far the worst furniture company I have ever worked with. They are unorganized, rude, will up charge you for everything and have no idea what customer service means. When I recently bought my house, I purchased furniture from a variety of places. The only company I had a problem with was Ashley Furniture. They delivered the furniture broken, charged me for their mistake... Read more

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  • Apr 20, 2010
  • Furniture and Decor
  • Little Rock, Arkansas
  • 1850338
  • 51
  • REVIEW RATING 4/5
Ashley Furniture - Mislead and Dishonest
1 of 2

On March 1st I was so excited to order my new livingroom furniture and was told the max time to be delivered would be 6 wks but I should expect it in 2-4wks. I had a large order. So now couple wks ago was told it was on truck and that I should expect delivery this wk.I figured since it was on truck and on way that I wouldn't have any worries about selling my old furniture. I called them today to... Read more

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  • Apr 20, 2010
  • Furniture and Decor
  • Greensboro, North Carolina
  • Living Room Furniture
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

We purchased a complete exclusive line of living room furntiture and was told there was a 4 week backorder. After the 4 wk period and we did not hear from them, I tried calling the # I found online, in the phone book, and on their business card - it rang, rang, and was never answered. I finally received a call from a customer service rep 8 WEEKS after our order stating our furniture was in and... Read more

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  • Apr 19, 2010
  • Furniture and Decor
  • Saint Louis, Missouri
  • Living Room Set
  • 7
  • 7
  • 33
  • REVIEW RATING 4/5

I purchased a living room set from Ashley on March 1st with a promised delivery date of April 28 as it was back ordered. Today the sales rep called to tell me that the furniture can not be delivered on that date, as there is a shortage of steel that is used to make shipping containers and that the shortage is a global problem. He said there is nothing he can do about it and nothing I can do... Read more

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  • Apr 19, 2010
  • Furniture and Decor
  • Herndon, Virginia
  • 2
  • 2
  • 6
  • REVIEW RATING 1/5

Ashley Furnitures finance practices are designed to trick the customer into paying extra charges. You can be ultra vigilant and still be forced into extra payments. First, they hide the online payment information. Just try to find the web address. It's very difficult. They have a short turnaround for your first payment, so, if you start your online payments later than one week after... Read more

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  • Apr 19, 2010
  • Furniture and Decor
  • Richardson, Texas
  • Bunk Bed
  • 2
  • 2
  • 24
  • REVIEW RATING 3/5

I bought a bunk bed 4 years ago, Ashley furniture delivered a damage furniture with the promise that they would be back to exchange it, 4 years after, they still didn't exchange it. I called, and spoke with costumer service and they told me, is nothing they could do now, because it been 4 years. I'm not asking for a new furniture, I'm just asking to repair it. I have been a costumer... Read more

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