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  • Customers like
    • Design of furniture12
    • Customer service5
    • Salesperson5
  • Customers don't like
    • Being lied to28
    • Customer service sucks20
    • No one wanted to fix problem17

  • May 18, 2010
  • Furniture and Decor
  • Half Moon Bay, California
  • Cocktail Table 2 End Tables
  • 1
  • 1
  • 31
  • REVIEW RATING 3/5

I went to the Rohnert Park Ashley Furniture Homestore on Feburary 18, 2010 and purchased two side tables and one cocktail table. I was told that the furniture was in the warehouse and could be delivered the next week. But they weren't delivered. It was put on my invoice that delivery was estimated to be March 14, which they didn't point out to me. I paid for them in full. Twice now I... Read more

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  • May 18, 2010
  • Furniture and Decor
  • Half Moon Bay, California
  • 2
  • 2
  • 12
  • REVIEW RATING 1/5

I went to the Rohnert Park Ashley Furniture Homestore on Feburary 18, 2010 and purchased two side tables and one cocktail table. I was told that the furniture was in the warehouse and could be delivered the next week. But they weren't delivered. It was put on my invoice that delivery was estimated to be March 14, which they didn't point out to me. I paid for them in full. Twice now I... Read more

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  • May 18, 2010
  • Furniture and Decor
  • Greenville, Texas
  • Bedroom Furniture
  • 31
  • REVIEW RATING 3/5

Yes, I have to say the "customer service" at ***-hley Furniture in Woodbridge "ISN'T,"from the time they secure your order. I am super mad, because I placed an order 4 WEEKS in advance of a move because I needed the delivery within a certain timeframe. I was told this would be no problem as long as I got my order in the next day, that I would fall in the right delivery timeframe for my items to... Read more

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  • May 17, 2010
  • Furniture and Decor
  • Columbia, South Carolina
  • Bedroom Furniture
  • 5
  • 5
  • 34
  • REVIEW RATING 3/5

I had purchased a bedroom set from ashley furniture paid 1500.00 for it the sales manger told me it was on back order for 4 to 6weeks i said okay on the 6week i got a phone call stating that the bedroom set is now discontinued and i would have to pick a different bedroom set from ashley furniture they would not give me my money back so i could buy a bedroom set somewhere else i like.....what they... Read more

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  • May 17, 2010
  • Furniture and Decor
  • New York, New York
  • Sectional
  • 2
  • 2
  • 21
  • REVIEW RATING 3/5

On April 16th we were promised living room furniture to be deliver on May 20th. We paid $1,770.00 which they promptly billed our credit card. On May 17th they called and said they only had 1/2 of the sectional and couldn't deliver until maybe June 2nd. When talking to them they were extremely unreasonable and said they could hold up the delivery because of the papers "which no ones reads,... Read more

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  • May 13, 2010
  • Furniture and Decor
  • Milwaukee, Wisconsin
  • B310 Bedroomset
  • 2
  • 2
  • 51
  • REVIEW RATING 3/5

My wife and I purchased a beautiful set of bedroom furniture from you and in a years time the right side rail has broken now you say its discontinued, what shall we do? And we recieved no help from your customer service dept. I do not think that this should have occurred in a years time please help us. We are only looking to fix our beautiful bed. I know that you are company that stands behind... Read more

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  • May 12, 2010
  • Furniture and Decor
  • Pensacola, Florida
  • Bedroom Suite And Dining Suite
  • 7
  • 7
  • 63
  • REVIEW RATING 4/5

Ordered furniture from Huntsville Al Ashely Home Store, told in stock, to be delivered first of May. Called on May 5, told not able to deliver because of a STRIKE in Ca. so the containers could not be unloaded>??? Spoke with Ivory McNeil, CSR MGR and was told she would call us back with exact delivery date. One week later, no call, call her 3 times no response, left store while I was on hold for... Read more

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  • May 12, 2010
  • Furniture and Decor
  • Charlotte, North Carolina
  • Bad Quality Furniture
  • 1
  • 1
  • 16
  • REVIEW RATING 3/5

I am very unhappy with my furniture from Ashley's Furniture store in Plano, TX. I purchased a chest and a sleigh bed in Dec 09. The furniture was delivered damaged (chest; so I had to get a replacement) and the chest drawers have fallen out several times because of the screws being to short causing damage to the other drawers when the draw falls out. All Ashley furniture wants to do is come... Read more

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  • May 12, 2010
  • Furniture and Decor
  • Dallas, Texas
  • Furniture
  • 33
  • REVIEW RATING 3/5

I put $1000 deposit on some furniture at Ashley Furniture the balance was $2600 with the understanding that if the entire balance was not paid in full there would be a 30% cancellation fee. Times got hard we were unable to pay the balance. I called the store and explained that we were going to cancel I was told that I would only get $700 back because the store keeps 30% My husband went to Ashley... Read more

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  • May 11, 2010
  • Furniture and Decor
  • Peoria, Illinois
  • White Bedroom Combo
  • 18
  • REVIEW RATING 1/5

First off they told us 2 weeks for delivery to them. After we paid for it they changed it to 6 to 8 weeks. Of course they had our $600 already and knew I wanted it. So when it finally came after 7 weeks, we picked it up and they were not very helpful. We... Read more

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