Ashley Furniture Complaints and Reviews

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Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, , http://www.ashleyfurniture.com/Legacy/GetProductInfo.asp?PRB=PRB
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  • Oct 27, 2008
  • Furniture and Decor
  • Carrollton, Texas
  • Leather Reclining Sofas
  • 46

I purchased some leather furniture about 1yr ago. also purchased the warrenty. about 6 mths after I had it it started coming apart at the seams. I called them to come fix it.They told me the warrenty did not cover the seams coming apart. I spent about 4000.00 furniture is falling apart!!! the they where suppose to put some kind ove protection on it. it is dry and cracking. the color is fading,... Read more

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  • Oct 22, 2008
  • Furniture and Decor
  • Fort Huachuca, Arizona
  • Customer Service
  • 8
  • 8
  • 51

To whom it may concern: I says this seriously, because no one at our local store seem to be concern with me, the customer. My name is Stephanie Tucker. I have placed an order for some furniture at your store in Huntsville, Alabama. The sales associate, Frank (don't know last name) told me that my lamps would be in on Tuesday, October 21, 2008, but all other pieces were available for pick-up.... Read more

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  • Oct 22, 2008
  • Furniture and Decor
  • Belfair, Washington
  • 34
  • 34
  • 478

DO NOT SHOP THERE, they are a horrible store with bad values and will NOT treat you with respect. You will get screwed, your furniture will fall apart within months and they treat their employees like ***, including personal harassment and all. While I was working there I began to notice that many people were coming back in with complaints that the furniture was damaged upon delivery and dirty.... Read more

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  • Oct 21, 2008
  • Furniture and Decor
  • Union, New Jersey
  • Chair
  • 5
  • 5
  • 38

I am SO disappointed with this company. I'm living in my first apartment right now, and was really excited to find cute, inexpensive furniture by Ashley. I purchased a loveseat, sofa, ottoman, and chair, however when I received the chair both of it's arms were extremely loose. I purchased the furniture in April 2008, and made a complaint to the company shortly thereafter. They sent a... Read more

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  • Oct 20, 2008
  • Furniture and Decor
  • Birmingham, Alabama
  • Entertainment Center
  • 2
  • 2
  • 16

bought an entertainment center from Ashley Furniture. was told that there would be "some" assembly, so we decided to save the delivery charge and pick it up from the distribution center not far from our house. when we picked it up nothing was assembled at all. could have bought same quality furniture at Walmart or Kmart for at least half the price. was also told that the furniture was... Read more

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  • Oct 17, 2008
  • Furniture and Decor
  • Reston, Virginia
  • Faulty Furniture
  • 2
  • 2
  • 56

No communication at this store. Ordered sofa and bedroom set to the tune of $6306.00. Leather couch came with tears in corners. Had to send a new one. Bed came without headboard or foot board, they forgot to order it so posters for bed were of no use. They forgot the brackets to the mirror. Eventually got new sofa, bed came, brackets came. Delivery guys wouldn't put the brackets on the... Read more

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  • Oct 16, 2008
  • Furniture and Decor
  • Madison, Wisconsin
  • Dinning Room Table
  • 2
  • 2
  • 36

I bought a dinning room table with 2 leafs and 8 chairs. On the day I was told it would be at my house it never can, we I call the store they told me my table was in but not my chairs. I was pissed I had already given our old table to my sister-in-law and had my boys birthday party that next weekend. The manger said he would have someone come and give me the store model until mine came in. (Which... Read more

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  • Oct 13, 2008
  • Furniture and Decor
  • Reston, Virginia
  • 2
  • 2
  • 39

Less then 8 months ago I purchased 2 living room sets from a licensed Ashley Furniture dealer. I spent over $5000. Within 2 months the cushion in the 1 sofa's foot rest collapsed. Now all thats there is wood. The ottoman was torn and the drawer was broke upon receipt of the furniture. The sectional has an armrest that can be pushed up to be part of the sofa. That is now broke and the 2 cup... Read more

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  • Oct 13, 2008
  • Furniture and Decor
  • Farson, Wyoming
  • 2
  • 2
  • 29

I bought Ashley furniture. I received my furniture nearly 4 months after the time I purchased it. I am still missing a throw pillow that was promised to me. I was given the run around by the owner of the store and his assistants. I was given false phone numbers by employees at the Harbison BLVD. store in Irmo, SC. Everyone that I spoke with lied in some form or fashion. It was a horrible... Read more

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  • Oct 08, 2008
  • Furniture and Decor
  • Albion, Illinois
  • 2
  • 2
  • 39

Has anyone bought a coffee table made by Ashley Furniture with the rollers on the bottom? They manufactured the rollers with a ridge in the center of each one. You would never know until it has ruined your flooring. The ridge cuts into the hardwood like a knife. I called them and they said that the design was not defective. They were supposed to be that way. I told them that they were definitely... Read more

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