Pissed Consumer - ahley furniture dealers sold us a couch just three months ago thats falling apoart too.

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ahley furniture dealers sold us a couch just three months ago thats falling apoart too.

Jul 15, 2008

Ashley Furniture complaint by Cherylvosburgh

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Ashley furniture dealers sold us a couch three months ago that's olive color with two end recliners that is falling apart. The cushions on the ends are sinking into the middle. the stuffing on the foot rest are flat to the wood. The recliners wont stay extended. The foot rest on the recliners have sharp edges where cushioning has pulled away. I complained to the furniture store on 6/28/08 . where i bought it. I bought it on 4/4/08. The furniture store came and took pic's and said they sent them by email to Ashley's home office. We shall see what happens?

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Comments (3)

1. Written by Paul & Christy Rash, on 06-08-2008 18:53

We bought an olive sofa and love seat in Dec. '07 and have hardly even sat on it and now that we have been using the sofa some the cushions are already flat. We have to put our accent pillows under our bottoms to sit comfortably.

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2. Written by Tammy02, on 22-07-2008 13:53

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

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3. Written by jlemb, on 20-07-2008 14:16

Ya us too, The recliners are garbage and the cushions are flat, The store we bought it from is aware of it and they don't care. our tables are falling apart and guess what, You think you are buying a wood table and it turns out it's plastic. Ashley shame on you for scamming all of your customers, Your company is a fraud and you should be sued for every penny you have, Consumers do not need predators like you out there.

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