Ashley Furniture - Another Peeling Leather Sofa

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Another Peeling Leather Sofa

Mar 1, 2008

Ashley Furniture complaint

I also had a problem with my leather furniture from Ashley. I bought a leather sectional and within 6 months, the leather started peeling. I called the customer service department and they agreed that the leather was faulty. They replaced my sofa with another sofa and once again within 6 months, the leather started peeling. The sofa is also sagging and has nails sticking out the back. The nails have rubbed against my wall and left large marks on the wall. I now need to repair the wall. I expect a sofa to last longer than 6 months, so I will never buy from Ashley Furniture again!!

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Comments (5)

1. Written by Which coffee table, on 14-09-2008 07:39

Which coffee table works with the triumph sofa?

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2. Written by sara lee, on 27-06-2008 06:50

that is so unfortunate.i thought leather furniture were the strongest furniture.i like leather sofas and i have them in every room.just got a white sofa and i am really surprised how it brightened up my room!

sara lee

white leather sofa

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3. Written by McGuire, on 25-06-2008 09:51

I am in a very similar situation. My mother-in-law purchased us a new leather love seat, sofa, and the EXTENDED Warrenty from Ashley's in Murfreesboro, TN. The leather started peeling within the first year. We contacted Ashley's only to be told that they were NOT going to repair or replace either peice. I tell everyone I know that is going to purchase new furniture NOT to buy from Ashley's!!!!!!!

Very UNSATISFIED Customer!

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4. Written by Tammy02, on 03-04-2008 15:05

Due to the fact that the person who submitted a post on this site did not use their real name, we have no way of knowing if they actually contacted AFI for assistance. Therefore, if we do not hear from a consumer, we are unable to assist.

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5. Written by AshleyTammy, on 05-03-2008 13:07

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the Ashley Furniture Consumer Affairs Department, so we can assist you and the store in reaching an acceptable resolution.

Our contact information is as follows:

Email:

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

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