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Ashley Furniture

Apr 16, 2008

Ashley Furniture complaint by Julie pauls

We purchased a brand new loveseat and sofa with recliners on them both. They are supposed to be leather but they're not! The loveseat arrived with a rub (burn) mark, I refused a repair and demanded a replacement! The couch has very weak fabric and the slightest pressure causes damage. I have had my furniture less than a week and I am ready to give it back! I had looked for a certain style, color, material, and comfort for my new furniture and thought I had found it with Ashley furniture but I am ready to send it back. I had my old couch and loveseat, black leather sofa and loveseat, from Rooms To Go, and they lasted for years. It is sad that a more expensive company makes cheaper furniture than a generic, low budget store. Stay away from Ashley furniture if you're looking for quality!

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Ashley Furniture Complaints

Comments (1)

1. Written by Tammy02, on 22-04-2008 16:15

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email:

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

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