Pissed Consumer - Ashley Furniture/Montage Bad Customer Service

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Ashley Furniture/Montage Bad Customer Service

Jul 5, 2008

Ashley Furniture complaint by Jetiduncan

I called Montage about our furniture warranty as all three of our pieces (sofa, loveseat and chair) were spotting really badly. I cleaned them but everywhere we spot cleaned the ring residue would get bigger and bigger and look dirty.

I finally decided after two years of dealing with this, it was up to the warranty as this furniture looks very old and awful!!! We arent rough with our furniture so for it to look this bad after only two years is really upsetting.

Anyway, I called Montage and faxed my sales receipt to them and after ONE FULL WEEK AND ONE DAY I called back as I had heard nothing. I was told it would be 24-48 hours and nothing.

They acted like I was being unreasonable to have expected a call from a service person within a week.

I cant believe that the service is this bad, yet people continue to do business with them.

I will be calling every month to get the spots removed from my furniture as I was told at Ashley Furniture in Carmel/Westfield IN that this furniture was easy to clean. Easy to clean my eye.... It leaves unsightly rings whereever you try to clean it and yes I used the product they provided upon purchase and I followed the directions entirely.

What a disappointment as this will be the last furniture we purchase from Ashley.

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Comments (1)

1. Written by Tammy02, on 07-07-2008 14:08

Some retailers offer extended or additional warranties, which are third party companies. Ashley Furniture Industries, Inc. is not liable for any of these types of warranties. Your authorized Ashley dealer should be able to assist you with the proper cleaning instructions for your furniture as well as getting assistance from the extended warranty company.

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