Ashley's Furniture if you pick up beware

I purchased a sectional and after 7 months the seams fell apart now I have take the sofa back since I picked the sofa up instead of having it delivered. I was not told this when I said that I would pick it up. I am wondering how this will apply to my extended warranity since I also purchased it. It is not my fault the sofa is coming apart at the seams but I have to take my time, my gas, and return the sofa to the store so they can repair it. I will never buy from Ashley's again. Where is the customer service in this?

Comments (3)

1. Written by Danny, on 27-10-2009 08:53 Funny have same issue 17 months down road with warranty protection wont fix my leather seem that busted but if was a accident they do makes no sense they just lost another customer Report

2. Written by AshleyTammy, on 05-03-2008 11:29 Due to the fact that the person who submitted a post on this site did not use their real name, we have no way of knowing if they actually contacted AFI for assistance. Therefore, if we do not hear from a consumer, we are unable to assist. Report

3. Written by Tammy02, on 27-02-2008 10:21 The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the Ashley Furniture Consumer Affairs Department, so we can assist you and the store in reaching an acceptable resolution.     Our contact information is as follows:    Email:   Fax: 1-608-323-6139  Phone: 1-800-477-2222, ext. 5013  Mail: Ashley Furniture Industries, Inc.  Attn: Consumer Affairs  One Ashley Way  Arcadia, WI 54612    You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.    We are here to help! Report

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