Ashley Furniture

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Feb 11, 2008

Ashley Furniture complaint by Evienguyen

I purchased couches february first I was told that I would be able to recieve them that weekend then I was told that I couldn't get them till the 17, then the 20, then the 22 finally I was told that i could pick them up on the 13. I called to comfirm that they would be there on time and now its not till the 15 to the 20. They're customer service is terrible I will never buy from them again. I had to get a truck for the 13 and now I have to go through the hassle of getting a truck on a different day.

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Ashley Furniture Complaints

Comments (4)

1. Written by AshleyTammy, on 27-02-2008 10:33

Due to the fact that the person who submitted a post on this site did not use their real name, we have no way of knowing if they actually contacted AFI for assistance. Therefore, if we do not hear from a consumer, we are unable to assist.

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2. Written by The voice of reason, on 19-02-2008 18:26

Evienguyen is probably one of those people who calls the store every day and bugs them until they are forced to give some kind of answer. Information can change from day to day, so if you call every day you might get a different answer.

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3. Written by Thespis, on 18-02-2008 04:16

Hey Spammy,

Posting the same canned comment on every post doesn't help your company's image.

It's not even applicable to most of the posts you comment on.

Just like your store managers, you're not really listening and you don't really care.

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4. Written by AshleyTammy, on 15-02-2008 11:21

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the Ashley Furniture Consumer Affairs Department, so we can assist you and the store in reaching an acceptable resolution.

Our contact information is as follows:

Email:

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

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