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I would not recommend any friends or family to buy from any Ashley HomeStore. Long story short...I received damaged furniture four months ago and the issue is still not resolved.

I went into the store once to get some resolution after not being able to reach anyone by phone (full mailboxes, phones just ringing, someone picking up and hanging up) and was completely ignored while I stood at the counter. I ended up taking pictures of the employees playing with their cell phones while I stood there and posting it on social media. I had to go back a second time and ended up with an incompetent manager who didn't seem to have any authority over anything. I've tried to get a refund but no one seems to know how to do that.

I can't believe how I was treated by these people. I've never experienced anything like this and wonder how they are still in business.

Reason of review: Poor customer service.

Location: Fairfax, Virginia

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