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1.7

I walked in the Ashley Store in Lithonia, Georgia on a Sunday. I was excited to make my first bed purchase ever.

I told the saleslady I needed a platform bed for my guest room. We found it, I paid with a check and I was excited. It was delivered on Tuesday. The 2 delivery people rushed in and brought in the bed.

One returned to the truck and ONE attempted to put the bed together. It fell over and broke ( not impressed with the quality and I missed a couple of hours from work). I was told it would be delivered Thursday in the evening. I receive 5 calls with different people calling me to discuss delivery and delivery times.

NOT one of them had an evening delivery for Thursday and promised to call me back. Not one of the 5 did. They did call me at 8:15am on Thurs. to let me know they would be there in 10 minutes.

30 minutes later, they come with the wrong bed and I am again missing hours from work. At this point I want my money back and I call the store. The store "Manager" encourages me to come in so we "make it right". I come in to find out that the original bed I purchased was not even a platform bed.

And then I was given 3 choices. 1) Take the bed I bought. 2) Pay more for the one I want 3) or get my money back in 7-10 days after they pick up the rest of the bed. Oh yea the "manager" had left for the day after she told me she would be there until 6pm.

So now I am waiting for a refund. I had to cancel my house guest. By the way I am still waiting on the return call from someone concerning my refund. She promised she would call me back.

I feel wounded and hurt that this how you treat your customers.

The statement that I heard repeatedly really hurt. "You refused the bed because it was damaged." Sad

Reason of review: Poor customer service.

Ashley Furniture Pros: Design of furniture.

Ashley Furniture Cons: Promises not kept, Waiting on the phone, Frame break down, Return policy, Product.

Location: Lithonia, Georgia

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