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Former Ashley Furniture employee
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Oct 22, 2008 Ashley Furniture complaint by HaileyBean23@aol.com |
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DO NOT SHOP THERE, they are a horrible store with bad values and will NOT treat you with respect. You will get screwed, your furniture will fall apart within months and they treat their employees like crap, including personal harassment and all. While I was working there I began to notice that many people were coming back in with complaints that the furniture was damaged upon delivery and dirty. the company policy made it very difficult for them to get their money back when this happened. I also read a whole bunch of complaints on another website that made me sick to my stomach and made me lose faith in the company. Ashley Furniture is a shady company, I would advise anyone who is looking at buys their furniture to look at a different store.
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Ashley Furniture Complaints
1. Written by tracyc, on 11-02-2009 16:21
Well I have never shopped at Ashley store before but was looking around to buy new mattress's. I have to tell you that I have been to several web sites with 80 percent more complaints than praise about Ashley furniture stores. If they are really privately owned stores they should still have to stand up to certain standards that reflect on the Ashley name, someone should stand up and take notice that we the consumer are the ones that keep the stores going whether they are privately owned or part of a chain. As for the handleing and delivery of the broken product, well that sounds to me like passing the buck. I dont care who's fault it is, Ashley should stand behind their product and we the consumer should not have to pay for someone elses mistake. If the shipping and handling people are not getting the job done then find someone else to do it better, Im sure with the economy the way it is there are several companys out there willing to take a shot, get the job done the way its suppose to be and do it cheaper than what Ashley is paying now.
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2. Written by jason, on 09-12-2008 11:49
i bought a living room set and had to send it back twice for repair, finally i sold it for dirt cheap about what it is worth. never again. sure wish ashley could see or care about consumers complaints.
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3. Written by ex employee, on 30-11-2008 10:15
In regards to casey statement these comments are not to lash out about an ex employer. they are real concerns for the treatment of employees and customers of ashley furniture. if you go on other web sites ashley complaint,com or ripped off.com you will finds alot of consumer angry of the quality of furniture disrepect treatment and just a bad experience of a company . consumers are expressing that other people do not buy at ashley . it does not matter if it's privately owend or franchised the whole image and treatment of this company is bad towards employee and customers we are all waiting on the side line to see if this company get a taste of it's own medicine customer beware
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4. Written by Jeff, on 29-11-2008 23:41
I have to agree with Casey. I work for a company that owns several Ashley Stores. They treat their employees fairly and I have seen a lot of support from The Ashley Companies as they frequent our facality to find out what they can do better. Over the past year and a half I've seen vast improvement in there packaging. I applaude them for their efforts and look forward to even more changes that will make Ashley Furniture better.
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5. Written by Lynn, on 17-11-2008 09:28
I am a former employee of ashley furniture salt lake city. i have found unethical treatment of there sales force. the requirement for there sales staff is unrealistic, i was able to perform to the top of the class. still you are treated like crap. if the state of utah was able to do an investigation on a unethical conduct of how michael jelowski is able to steal money form his sales force. if you make more than 4 errors a week and it could be not putting a dash in a phone number he could take the sale he has been able to steal alot of commission form his staff they allow this because they want there job, if put in a court of law it would be found illegal. they treat there employee like crap this store has been open for one year and they have gone through 60 employees red flag iwould like the state of utah to step up to plate and make this company treat people like the union would do .how they treat customers that another story
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6. Written by Still Work for the company, on 30-10-2008 23:09
I have worked for the company for several years and they really treat there employess like crap I've never seen a company go through so many employees in the short time they have been in the retail part of the business. They have no understanding at all, there customer service is by far the worst, furniture falls apart all the time and once they get your money the treat you like crap. They have 377 retail stores and 280 are owned by Ron Wanek who's the owner since the 80's they just seperate the retail from manufacture so the can't be sued. They are corp stores under his childrens names we see it on are check stub. I have a friend at Rooms to Go and American Signature and they dont get have the complaints we get.
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7. Written by Jerry :p, on 24-10-2008 08:56
I understand what you mean Haily I am a former employee of Ashley as well and let me tell you I was the Customer Service Manager and I was mortified by some of the things that was going on. But in my experience I would go over the owners head and just approve customer refunds and send them on their way because i felt it was morally wrong to try to rip people off and I just didnt care It was my face they were yelling into and my face they were remembering and it did bring them back believe it or not to the store. So It made everyone happy. Other than the store manager who is the one who pushed me out cause she new I wanted her job and I knew MUCH more than her . She was very stupid when it came to cusotmer service and the computers. All she new was Sales....woohoo!
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8. Written by Casey, on 23-10-2008 09:35
It should be pointed out that well over 300 of the Ashley stores are privately owned and not run by the Ashley Companies. Most are single store operations so while what this person says maybe true it doesn’t necessarily reflect stores in other areas. As far as product issues the vast majority of product issues in the furniture industry as a whole are transportation and handling damage so if they didn’t take care of their employee’s or their customers it falls in line that they don’t take care of the handling and delivery of the furniture either but again this does not necessarily reflect what will happen in another owners store. And this is before we ask our selves if this person is motivated by their concern for consumers in general or the urge to lash out at a previous employer.
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