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DO NOT SHOP THERE, they are a horrible store with bad values and will NOT treat you with respect. You will get screwed, your furniture will fall apart within months and they treat their employees like crap, including personal harassment and all. While I was working there I began to notice that many people were coming back in with complaints that the furniture was damaged upon delivery and dirty. the company policy made it very difficult for them to get their money back when this happened. I also read a whole bunch of complaints on another website that made me sick to my stomach and made me lose faith in the company. Ashley Furniture is a shady company, I would advise anyone who is looking at buys their furniture to look at a different store. 
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 Comments (13) |  |
| 11. Written by Still Work for the company, on 31-10-2008 00:09 I have worked for the company for several years and they really treat there employess like crap I've never seen a company go through so many employees in the short time they have been in the retail part of the business. They have no understanding at all, there customer service is by far the worst, furniture falls apart all the time and once they get your money the treat you like crap. They have 377 retail stores and 280 are owned by Ron Wanek who's the owner since the 80's they just seperate the retail from manufacture so the can't be sued. They are corp stores under his childrens names we see it on are check stub. I have a friend at Rooms to Go and American Signature and they dont get have the complaints we get. |
| 12. Written by Jerry :p, on 24-10-2008 09:56 I understand what you mean Haily I am a former employee of Ashley as well and let me tell you I was the Customer Service Manager and I was mortified by some of the things that was going on. But in my experience I would go over the owners head and just approve customer refunds and send them on their way because i felt it was morally wrong to try to rip people off and I just didnt care It was my face they were yelling into and my face they were remembering and it did bring them back believe it or not to the store. So It made everyone happy. Other than the store manager who is the one who pushed me out cause she new I wanted her job and I knew MUCH more than her . She was very stupid when it came to cusotmer service and the computers. All she new was Sales....woohoo! |
| 13. Written by Casey, on 23-10-2008 10:35 It should be pointed out that well over 300 of the Ashley stores are privately owned and not run by the Ashley Companies. Most are single store operations so while what this person says maybe true it doesn’t necessarily reflect stores in other areas. As far as product issues the vast majority of product issues in the furniture industry as a whole are transportation and handling damage so if they didn’t take care of their employee’s or their customers it falls in line that they don’t take care of the handling and delivery of the furniture either but again this does not necessarily reflect what will happen in another owners store. And this is before we ask our selves if this person is motivated by their concern for consumers in general or the urge to lash out at a previous employer. |
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