CommentI says this seriously, because no one at our local store seem to be concern with me, the customer. My name is Stephanie Tucker. I have placed an order for some furniture at your store in Huntsville, Alabama. The sales associate, Frank (don't know last name) told me that my lamps would be in on Tuesday, October 21, 2008, but all other pieces were available for pick-up. I scheduled a pick-up for Saturday, October 18, 2008, rented a truck (more money) and to my dismay the rug I ordered was not available for pick-up.
I tried to share my concern with the Customer Service person (Female), but she was cutting me off saying, "well our policy states and you only just purchased it on the 17th Oct. She didn't even want to hear me out. I did say to her, "I can read the back of the sales receipt" however, one should have more concern for customers so you would have returning customers to your store, or is the emphasis is on the sucker that just purchased. My honest feeling is that this sucker is me. Buying a house, clothes, or furniture should be a pleasant experience all the way around. Sad to say but poor customer service is not isolated to Ashley Furniture. I'm fine that people just don't care anymore but as a consumer and a paying cash person.
Just a note: In today's economy people will discriminate on where they want to spend their dollars, and if you all don't turn things around you will be taking your signs down, shortly.
P.S. I be sure to forward my concerns to someone who do care, the Better Business Bureau (BBB).
S. Tucker
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