Ashley Furniture - wrong info

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Home » Consumer Reviews » Furniture » wrong info

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wrong info

Mar 28, 2008

Ashley Furniture complaint by Diamond6801

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i purchased furniture from here about a year ago. the delivery got pushed to different dates b/c of some issue and when the guys got to my house they had everything except the entertainment center for my bedroom set(which i wasnt aware of until after the furniture was set up). i was told to contact them which i did and was told that the piece that matched my bedroom set was no longer available b/c the one they intended on sending to me was damaged & they just so happened they were no longer making them. they had one other entertainment center that went w/ my bedroom set that i really didnt want but b/c everything was already in their i decided to take it instead of go through the hassel of taking everything back out. 3 weeks later when i got the delivery which again was rescheduled, it was the original piece i had ordered in the first place. then i had an issue w/ my account being charged another $2000 for someone elses furniture a month later, which i had to fight w/ the really rude people in the store to have adjusted. i do not plan on doing business w/ them again

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Comments (3)

1. Written by Tammy02, on 22-04-2008 15:11

Due to the fact that the person who submitted a post on this site did not use their real name, we have no way of knowing if they actually contacted AFI for assistance. Therefore, if we do not hear from a consumer, we are unable to assist.

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2. Written by Tammy02, on 04-04-2008 09:42

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

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3. Written by same ol' same ol', on 31-03-2008 15:55

Just an every day occurance for them. They've been successful...however, it won't last.

Business will flatten out and it won't take long for them to go out of business with the level of talent they have running the Company.

Owner's inspirational message "leettts go kick some assss".

WOW !!!

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