Went to Ashley funrniture in the Midwest for the first time. Was sold on a couch and a bed. When I came in I specifically referenced the -0- interest rate. Sales people ran credit came back with 10k line and I pointed out what I wanted. When I was finished there was...Read more
I purchased 5 pieces of furniture from Ashley Furniture along with a warranty from Furniture Care Protection. I normally don't purchase extended warranties, but at the time of purchase I was assured by the sales person and the office staff that if anything happened to...Read more
Spent over $2050 at this store, and had to throw it all away!!! I was wondering why my children wouldnt sleep in their beds and opting to sleep on the floor instead, only to lift the mattress and break the beds apart to have a countless amount of bedbugs come out of...Read more
Ashley Furniture - Solid metal in recliner fails
I have an Ashley reclining sectional. The same metal struts in both recliners has failed. One of them failed twice. This all happened within five years. This was not one of the joints. It was metal pieces breaking in half. Either very poor design or poor quality materials. I've had very cheap recliners and never saw the poor quality of this garbage.
Ashley Furniture - Warranty a joke
Paid over $5000 for furniture and they convinced us to get the warranty, saying it covers everything. Lie it covers nothing. Not even 2 years old and can't get my furniture repaired because warranty doesn't cover issue. Waste of money do not get warranty. I will never buy furniture from Ashley again.
Ashley Furniture - Purchased a bedroom set
Received the bedroom set and was totally disappointed the quality was very cheap looking and flimsy you would think for $1700 it would be much better quality my recommendation would be not to buy.......
Ashley Furniture - WILL BE RETURNING TO STORE ! !
Store was nicely kept . Very appreciative of Dylan and his outstanding costumer service.
I order over $6,000 in furniture! Took off THREE times for delivery and NO DELIVERY - I then received a phone call stating they could not/would not be delivering the furniture!!! THEN THEY TELL ME THAT THEY CAN NOT WILL NOT REFUND MY $1,000 DOWN PAYMENT OR THE $5,580...Read more
I and my entire family will never shop at Ashley's furniture ever again. Their customer service is extremely unreliable, unprofessional and utterly disgusting in every form. They lack the most basic sense of customer service and their extended warranty carrier,...Read more
This is the worst company I have ever dealt with. It took us 4 months to get our furniture. First they delivered something we didn't order. Second time it was damaged, so we couldn't except it. Third time the furniture was what we ordered and not damaged but the truck...Read more
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...Read more
DO NOT PURCHASE FROM ASHLEY FURNITURE ON THE "PROMOTIONAL" financing. My receipt states 72 months promotional financing, however, they did not honor it. They blame the bank and the bank is blaming them. They will not give a time frame or a guarantee it will be...Read more
When I called the day after placing my order, to inquire about changing my order to upgrade my bed frame from a Queen to a King size, the Customer Service Rep actually told me that it was not made in a king size, which was a blatant lie, since I was staring at the king...Read more
- Pre-sale customer service
I didn't like
- Difficulty changing an order
Horrible experience! Purchased sofa, leather ottom/coffee table and 2 leather club chairs. 1 of the club chairs came with damaged springs. I discovered this as the drivers were leaving my driveway. Customer service sucks! I was told it would take 14 business days for...Read more
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