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First- let me say I was only looking for some low cost furniture for my kids' game room...nothing fancy. The furniture is low to mediocre quality at best. The staff is RUDE, uneducated on the products, unhelpful and argumentative. The "company policies" are BS! From the greeter at the door to the sales people to the women seated behind the customer service desk, they are rude and unfriendly. I won't waste my time ever again on this store. I...
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#1013422
I bought a durablend reclining sofa and after 10 months it was cracking very bad.I contacted winner furniture in Louisville ky. In Shively.There serviceman came out and said im sitting on it wrong, my body oils caused it to crack and that I had too many people sitting on it....BULL !!! I contacted the Attorney General and the BBB and got my problem resolved.Yet to me it's not over because they are still selling this garbage. Ashley Furniture,...
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1.2
#1013191
Our horrible experience with the Ashley Furniture Store on Broadway in Tyler Texas. We went shopping in Tyler Texas for Christmas gifts on Black Friday 2016 we stopped at Ashley's furniture on Broadway looking for a Dinette set with more room for the holidays, I found one I liked and I was thinking of paying cash, but we were told that we could finance for 12 months with no interest, I paid half of the total and agreed to finance the rest, we...
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PostalUPS67

PostalUPS67 If you're young and poor, why did you say you feel sorry for the people who don't have enough money to buy the furniture? How did you have the money to pay for it? Better to w...

2.3
I liked
  • Delivery people
I didn't like
  • Being lied to
#1012961

Short Review for February 23, 2017

#1013030
Wirst peice of furniture i ever purchased we bought leather sofa startrd comming apart at seams within a month have it covered now its an embarassment never again will i purchase furniture from Ashley
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Short Review for February 22, 2017

#1012122
I too have a beautiful Ashley bedroom suite and the handles have broken. I found a similiar style on ebay and they had several so I bought them all (about 20) and so far have had to use them all. Nice furniture crappy hardware
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Short Review for February 10, 2017

#1006045
2.5
What terrible service! We got a price was told to come in on Tuesday for the sale and it would be better, we did and the price 500 more. The pillows came in mail and I think they forgot to put stuffing in them We contacted the company and they said oh that's terrible and not a word since
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Short Review for February 08, 2017

#1004806
1.5
Very disappointed in table I bought, picked it up with my son, still in box never even looked at it , got home put together scratches all over top of it, called up had someone come out fix... WHAT A JOKE, called after I seen it funny still waiting for call week later, who don't look at there merchandise before it goes out!!!!!!
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I was fired because of hear say....this company is supposed to be so Christian based but are the biggest devils it is. The director Lane Cavender is a racist and thinks that black people are a disgrace to the company. They do not care about their employees nor customers. The General Manager at the corporate office Marcus Hooker is a flaming *** that does nothing but kiss ***....This is not a place that you would want to work nor a company you...
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Anonymous

Concerned Consumer I am currently having a issue with the quality of the sofas that I purchased from Ashley Furniture and I was wondering if you had any insider information or if you worked in t...

1.0
#1012502
We purchased a three piece living room set and the sofa began peeling almost right away. The other two pieces are rarely used but the point where they touch (note the word touch, not scraped) the wall has done the same as the sofa. I would like this repaired, but was told when it first happened that it was not part of the warranty. We bought this set at the Fort Myers store in Florida. The furniture is only used about four months of the year so...
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1.0
I liked
  • Comfort of the furniture i bought
  • Initially the sofa
I didn't like
  • Poor quality
  • I would never send anyone there
#1011629
Why you should NEVER purchase from Ashley Furniture Stores. February 20, 2017 by bargainhound 6 Comments (Edit) It has taken me 5 years to write this post. I wanted to write it a long time ago, but wanted to wait until I saw how the quality of the products held up. This is a post on why you should NEVER, EVER, under any circumstance – purchase furniture from Ashley Furniture stores. In November 2011, we were shopping for a new couch set. We...
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Anonymous

Anonymous Thank you for this. I was thinking of buying living room furniture from Ashley myself. I'm so sorry this happened to you....messed up.

1.0
I didn't like
  • Products not as described
  • I did not llike the way i wad treated no respect
#1011605
had to order bed i wanted online in store,bought 01/21/2017.didnt get delivered till Feb 8th. company advertised percentage off when ordered online well guess what didnt get it.. spent 3,000 on a bedroom set and new mattress,shady shady shady, I will never buy from them again. the mattress doesnt even fit right in the head board big gap pillows always falling thru. should have went somewhere else, very upset. I called and email the company and...
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2.4
#1009188
Ashley Furniture Fraud Issues That Were Experienced over the purchase over two leather (vinyl ***) items for the sum of $2,000.00, negotiated down sale price, with an additional extended 5 year Guardsman Plan. Total Cost for two pieces was; Original price for two pieces pit group; 2,379.94 1,618.36 After negotiation with salesman Brain Kubes. 499.99 TOTAL "Guardsman Extended plan" 5 year. 2,118.65 Purchase price for what we were told was 100%...
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2.4
#1008900
We purchased a full living room set Memorial day. Delivery was timely. First the electric love seat was not installed correctly and stuck in an open position. We had to wait 3 weeks to have it fixed. Second reclining sofa had a large gap between the back and the seat and 2 tables were faux marble and the covering was bubbling on them. waited another 3 weeks for someone to "look" at it and determine what was needed. Attempted to fix the sofa and...
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1.7
#1008643

Contact Ashley Furniture

Headquarters Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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We bought a dining room table for the price of 2500.00 it was everything that my wife wanted 2 months later there are small scratches from our dinner plates the chairs are coming apart we are not hard on furniture by any means this is the poorest quality furniture that I have ever seen they don't stand behind there stuff at all all of the varnish is wearing off I am so inhappy with Ashley furniture I will for sure go to a different place from...
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3.5
I didn't like
  • Lack of integrity
#1007661