I purchased a lovely brown Dura blend ashley set cost pretty penny. I was in love. But after a year i started noticing little flacks on my husbands neck. I thought they were from being outside or work or idk. Then i looked at couch and to my sadness my couch was...Read more
I went into a Store in O'Fallon, MO August of 2017 paid cash for a table I was to pick up about 40 min away from where I live the next week. I get a call the table was not going to be in till the following Sept 2017. Than I received another call that the table was not...Read more
After three months with NO resolution I am forced to take this appalling company to court! And I can't wait!!!! I have given them EVERY opportunity to resolve this issue and they have totally blown me off. I have left COUNTLESS MESSAGES FOR EVERY MANAGER and stayed on...Read more
Ashley Furniture - Poor customer service
Spent over $ 7,000 on furniture and my dinning room table is so ugly pealing top it's bee 1 1/2 years since we bought it and the insurance denied the claim. It's sad I took good care of this table for it to be defective. No one will help won't be back here ever again.
Ashley Furniture - Its junk!
Bought durablend couch & loveseat May 2016. By July 2017 (2 months after the warranty expired! a 3" crack developed on the upper part of the loveseat. By Sept 2017 the crack expanded and additional cracks appeared. Dont buy this stuff unless you only need it for one year.
Ashley Furniture - Lies lies lies
When we purchase a couch &a recliner we were told 100%leather false 4yrs later the furniture is peeling in further research af got sued for there lies I called head corruption the women said computers r down it was a lie she told me she would call me the following day never receive that phone call
Ashley Furniture - Horrible
Bought a couch and love sofa with defects.. Seats cushions not quite even. Pillow backs dinking in. Only my husband and i live here. Each time we call its akways we will have the cords in. In two weeks. Pillow backs are horruble. Was told a/couple days ago. Will be another week or two. Store manager says shes out of it. Adhley tec has to deal with it. Never buy again. From them.
On July 2, 2017, my husband and I brought a sofa & loveseat from Ashley Furnitures, paid in full, $99 delivery and paid for a 5 years warantee. After many phone calls, we were told that we must pickup tje furniture at the warehouse because we did not pay the $99...Read more
We bought a couch and loveseat over 6 months ago and also bought the extra insurance warranty that they pressure you to get. well Well we had to use our Insurance warranty 6 months ago and have yet had anybody come to look at the couch, have yet gotten anywhere with...Read more
Purchased a Table and Chairs, Ashley's delivery department called to arrange delivery which was 10/8/2017. Needless to say there was no delivery, not only that there was not so much as a phone call advising us of a delay. Called to cancel purchase only to be given...Read more
My wife and I were looking for white or grey furniture that would match are newly painted room. The only white furniture was youth furniture so we went with grey. Before the purchase I asked several times that this was grey furniture and then they said yes. We went...Read more
First I'd like to say the sales associate's are amazing for their unique way of selling very expensive furniture and selling the 1 year warranty as well as delivery (sarcasm). Well they had to replace my couch once due to their negligence of not dissembling it to bring...Read more
- Design of furniture
I didn't like
- Poor construction
Ashley Furniture took my order in August 2017, that included Carlyle two bookcases, a chair and a desk. First they delivered a damaged desk, which we returned and requested a replacement. Then they delivered everything else but the desk. They kept stalling, blocked...Read more
I didn't like
- Lies that customer service fed me
Oh my word! We bought a bedroom set from them about 7 months ago. I have been getting bit for like 7 months. I had welts, sores and bug bites on my arms and hands especially. I thought it was flea bites. Orkin sprayed like 2 treatments . Nothing! I went to doctors had...Read more
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