Submit ›
or
1.6 Based on 377 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Design of furniture 19
    • Salesperson 10
    • Price 6
  • Customers don't like
    • Being lied to 35
    • Quality of furniture 24
    • Customer service sucks 22
Ashley Furniture Stearns Foster Almandine Lxpept Review
1 of 5

I have tried to get a different mattress with Ashley furniture bc they stearns & foster they brought me had a black stain on it and had divets in headboard and footboard. It was almost as if body impressions were already in it. Customer service told me the mattress was most likely stored improperly. I recwived my reorder last night. The dwlivery was 2 hors behind shedule and it had the same issues i mentioned above. The stain was not as... Read more

Was this review helpful? 0 0

Terrible! Doesn't hold up. Very disappointed. Won't purchase Ashley products again. We don't have pets and are very gentle on our furniture. This is after four years and the entire couch is peeling. Waste of money

Add comment

Don't ever go to this store. They are very expensive compare to other places and will never deliver furnitures on time. If you call the customer service or the store they are very arrogant , will not even apologize for their mistake. No one will take the responsibility for their mistake. Such a bad store , I strongly recommend not to go Ashley especially the one in Milpitas.

Add comment

I went to the Ashley Furniture store on Concord Pike in DE to purchase a living room set. In the beginning, I had an awesome salesperson by the name of Paul. He was very personable, helpful and offered me a great deal on a set. We had discussed all the accessories that went with it and everything. Scott, the store manager, thought the discounts were too much and reversed some of them. I let Paul know that I really liked the furniture and I was... Read more

Was this review helpful? 0 0

Lasted 3 years bought 4 year warranty. Had to fight to get it replaced. But as luck would have it that rocker is no longer available

Add comment

Just moved into a bigger house and needed a bigger bed. Went to Ashley Furniture in Tukwilla WA to buy the bed and the customer service was the worse yet. After deciding which piece to get, i ended up staying at the store for about another two hours because, 1- nobody knew the price of the bed and 2- nobody really seemed to car. I ended leaving that evening (Saturday) without signing sales docs and was back the next day Sunday to sign docs and... Read more

Was this review helpful? 0 0

I ordered a king size bed Saveaha Poster Bed several weeks ago. First of all it tooks weeks to get my beed once I received my bed. My fiance started putting the bed together and half way through putting the bed together we found out we were shipped three correct size brackets and 3 wrong size brackets. They are the metal brackets that attach to the wood frame. I was advised that the correct size brackets would be shipped out and I would have... Read more

Was this review helpful? 0 0

You would expect a troubled furniture retailer like Ashley Homestore to have a renewed focus on customer service and improved product quality. Especially after settling class action law suits for: 1) false advertisement/deceptive sales practices 2) credit card class action 3) toxic amounts of formaldehyde in furniture Instead, they're at it again. We emailed the corporate office because No local manager will return our call after damaged... Read more

Was this review helpful? 0 0

With a big company like this, Ashley Furniture, Regency Furniture and Marlo Furniture (all same owner....do your homework because they will compete for your sale), you would hope there would be a good customer service. All I know is that the more fuss you make, the more results you see. I go into the store. But when I start getting upset because there is 'no manager available to speak' or they 'have no result', they tell me to leave!!! I just... Read more

Was this review helpful? 0 0

My wife purchased a bedroom set she really liked, because it was on sale. I looked at it a few days later and realized for the same price she can purchase a better made set at their competitors. When we went back to Ashleys they will not refund the money. The delivery is still a few weeks away, due to the fact that our new home is still in the construction process. We must select something else. We continued to keep the purchase of a dining room... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Ashley Furniture.
Filing a new complaint about
×