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1.6 Based on 419 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 11
    • Price 7
  • Customers don't like
    • Being lied to 36
    • Quality of furniture 24
    • Customer service sucks 23

I bought an expensive sectional and it was perfect. Made me so mad. Will never do that again.

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Ashley Furniture Durablend Leather Rocker Recliner Review
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Approximately two years ago I bought a rocking recliner that had Durablend "leather" and now I have a chair that is splitting, cracking and peeling. It seems to me that their claims of this being "more durable than leather" were false and misleading. I am out the $600 I paid for this junk and out another $600-$700 for a replacement chair. I will never buy anything Ashley makes again. I also plan on telling my local news station about this so... Read more

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Purchased 3 pc Living room DuraBlend set. And 3 pc living room table set. Were told durablend would last longer and be easier to tale care of than cloth fabrics. What a lie that was. The hardware held up great but the material did not. It started flaking iff like everyone elses Ashleys purchase of DURA-***. The sad part is the furniture is comfortable but looks like *** ,and because its reclining we cant throw covers over it. So ***. REALLY... Read more

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I purchased expensive coffee and matching end tables They were beautiful in the store but after delivered the color (Stain or paint) was running and faded in different areas making it look old and not the same color. I called twice and they had the NERVE to send "Furniture Doctors" what the heck, they took out a brown marker and tried to match up the color. They said "Sorry this is our policy" I never heard of anything like this in my life,... Read more

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This company has no concern what so ever with order matter how many times I called them to remind them of the correct number to call before delivery...they didn't enter...they showed up with no a result they drove away leaving me with no furniture for Thanksgiving...all of us ate on the floor...what a pure *** company because as I called/sat on hold they could care less. NEVER buy from these liars....Again, they... Read more

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I bought a whole living room set from ashley which it was durablend and its trash after a few yrs it fell apart and i asked them to fix it but they said durablend when out of business i losted over 3500 dollars ill never buy from ashley ever again

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My husband and I went into the Ashley Furniture store at the gateway mall. We went on Black Friday, looking for a sectional. As we walked in we noticed a lot of employees in red shirts. As we walked around looking we noticed that several employees passed us but did not even say hi. We continued to look around and again several employees talking to each other but no one said anything. We went through the whole store and back to the front with no... Read more

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The leather couch that I purchased with the extended warranty had cushion issues. The cushion on one side of the couch sunk down and the tech came out to insert more cushion but it still sinks down making it hard to get out of the couch. I called and spoke with the warranty department they told me it was not a warranty issue, the tech came out on a courteously issue. I asked why isn't the other side doing the same thing the individual that... Read more

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We purchased a beautiful ivory durablend sofa and chaise directly from Ashley Furniture when our new home was built. Fast forward to 4 years later and the furniture is an embarrassment and has been shamed to our basement until we purchase something new so we can throw it out (not even worthy to try selling). Our basement rec room furniture has now been brought into our upstairs living space in the meantime which we purchased from Ikea 10+ years... Read more

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I spent $3,000 on a 3 piece sectional 2 years ago. I have tried to get a replacement slip cover for the chaise and they don't have any. They told me they only keep replacement parts for their furniture for one year! They basiy told me to toss my $3,000 couch and get another one. This company is garbage and sells garbage that in her words is meant to be replaced within 2 years. This might be understandable if the sectional was $600, but for... Read more

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