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I bought the this sofa from Heartland, Mississauga showroom. The quality of leather is so poor that it started peeling off within 6 months. The leather started getting stretched from the stitches area, and started losing its color. I paid for the sofa in full, without...
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Your customer service lacks in so many ways! It all starded when I tried to order 2 sofas and mattress & box springs on line and the website said my address wasn't valid so I call customer service then the guy I talked with kept telling me I must b giving the wrong...
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i bought my chair out of the greenville ashley furniture store, and they told me that that white sofa was a durablend pure leather chair, well it started peeling and then i contacted the store in greenville they gave me the corporate office and they said if i give you...
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5.0
#1037178

Ashley Furniture Furniture Warranty Review

#1033597
1.2
I bought a bedroom set that cost me 5,000 dollars they offered me the 5 year warranty plan I said yes I want it and now it's been 8 months the furniture is cheaping I called costumer service they said I never purchase the warranty and I'm not covered I'm so mad
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Short Review for April 11, 2017, Pc_bad_quality

#1032807
1.0
All I can say is Ashley Furniture is hands down the worst business I have ever been to in my life. They will 100% lie straight to your face. Everyone on this site should get together and help sue these no good people.
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Ashley Furniture Customer Care Review

#1031541
1.7
I bought my bedroom suite 5 yrs ago and i moved to hawaii the movers broke one off and since then they been falling off one by one . Iv been trying everywhere to get some . Since its been discontinued ashley says tbey dont have any in stock on the parts so where else can we get them.i would hate tl get a brand new bedroom suite cuz i cant get handles to match the holes.
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Ashley Furniture Furniture Set Review

#1025765
3.3
I bought a living room set from Ashley furn. It came with two lamps, the lamps were kind of cheaply made I noticed after! They'd blow up all the lights quick, the light's would blink on & off. So, finally they both caught on fire after a year-and-a-half!!
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Terrible customer service!!! Will never shop here again! Bought $3,700 worth of furniture in February @ the horse heads NY location. We were told 2-4 weeks for delivery, when we got a confirmed date it was the full 4 weeks out. 2 days before scheduled delivery I called...
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1.8
#1036914
Purchased a sofa and a big man recliner chair $1800 on February 8th . Arrived late on march 20th 10 days pass delivery with rip damages lint and material falling of the bottom , after fighting with corporate I got a credit got a new set of recliners well when we sat on...
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1.7
#1035835
I am writing this in the hopes I can save others the same horrific customer service I have had to endure. I ordered a simple coffee table from Ashley. Something one would consider a reasonably short order to fill. That couldn't be further from the truth. After placing...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Customer support representative
#1033275
For over a year now we have been dealing with Ashleys about our "custom" sectional that we paid cash for...we spent over 6,000.00 in one day at that store and 6 months after we bought our "custom" sectional the cushions started to ball up...it looks cheap, tacky, and...
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Anonymous

Joe I purchased three sections of what was supose to be a leather love seat and two sofas. At present all three are peeling. Purchase info was submitted and as of this date I have...

I went to Ashley Furniture and got jerked around 4 different occasions for a delivery date. I cancelled my order through my bank and received all funds back. I went Regency explained to the sales man of the issue I had with Ashleys and he promised that the furniture I...
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I didn't like
  • Being lied to
#1030844
I purchased a king size bed from this store on a Thursday and my wife and I found out that the bed would not be able to fit in our Uhaul trailer. So we went back the following Tuesday to try and get our money back. We walked in a and we were told to speak with Tony. We...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

4.4
I didn't like
  • I did not like the way i was treated
  • I did not like the way my problem was handle
#1030150
Can't agree more with other suffered customers: wish there could be a zero star for this Ashely store located at Concord Pike, Wilmington, DE. The customer service is the worst in America (and i'm not exaggerating it!). Be careful about how you will be treated AFTER...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Customer service sucks
  • Attitude
  • Abysmal customer service
#1029836