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Ashley Furniture Durablend Recliner
I purchased a rocker recliner from Ashley furniture a couple of years ago and despite the fact the chair has had minimal use, the back and arms are peeling and cracking. I bought the warranty, which I know now is useless, because they told me the warranty only cover...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.1
I didn't like
  • No service
  • Quality and waranty
  • Customer satisfaction unimportant
#1065838
Ashley Furniture - Do not buy from them just terrible.
Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and forth with them, they will not replace...
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4.1
#1064862
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
We bought dining table chairs, king size bed with adjustable base and a mattress. The delivery gets delayed by few weeks (not days) from what was promised for the chairs. The bed arrives with the mattress and a base with missing parts. Had to call customer support and...
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1.0
I didn't like
  • No service
  • Customer support after buying things
  • I would never send anyone there
#1064178

Ashley Furniture - Dining table top lifting up

Ashley Furniture
#1057890
One year in service ,came with extended warranty . Laminate started to lift up,they would not warranty because we wipe the table ??????
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Ashley Furniture - Furniture two months coming apart

Ashley Furniture
#1049080
1.0
Bought Ashley at Fantastic furniture Los Bsnos Ca. Bought in March 2017 now two months later May it is pelling off paid $1,100 for couch love seat. They will not fix or exchange. I am a senior citizen on fixed income I need something done
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Ashley Furniture - Too slow

Ashley Furniture
#1048490
1.5
Ordered two recliners, two end tables and love seat in March. This was approximately $3000. and paid with credit card. Part of the purchase came as promised, but not the chairs. They came last night at 11:00 pm almost 2 months later. Getting answers was a fiasco as to why they took so long. Not ever again will Ashley Furniture be trusted with our needs
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Ashley Furniture - Getting Approved for acceptance now..!!!

Ashley Furniture
#1040760
So can someone please tell me how this thing work with acceptance now? Because to my knowledge credit isn't being ran and if credit is being ran how can one get disapproved of something like this my income is enough to cover whatever expenses from acceptance now. So can someone explain how can you not qualify for it..
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I went to pickup a 3 Piece managers special living room set in Oxnard. The ad came out yesterday but the guy at the store tells me they sold the floor model a few days ago. WTH The sales goes on for three more weeks. He immediately tried to sell something I didn't...
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#1062492
Ashley Furniture HomeStore is a Rip Off CusIDLONGMAR2626
I purchased a Power Lift Recliner from Ashley Furniture Homestore @ 7780 Cicero Ave Burbank,ILL 60459 on 2/25/2017 through James McCormick. I purchased the Furniture Protection. It has a rip in the back of recliner on the right side. I called the store and Warranty...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.0
I didn't like
  • Ashley furniture homestore is a rip off
#1062028
I brought bedroom from Ashley in Altamonte Springs, FL there were several deliveries of pieces of the order, some which were defective and returned by the delivery personnel upon opening boxes, after several weeks of delay, I decided to cancel the order. The store...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

Anonymous
Anonymous

You can take them to Small Claims Court. If you can, print out some reviews (and there are many) of this company to bring with you.

1.5
Product
I didn't like
  • Expecially the front desk personnel
  • Customer svc at the altamonte store is non existant
  • Scheduled deliveries not complete
#1061021
Go to the Brick.............Leon's....Salvation Army...........Anywhere but DO NOT buy from Ashley. They promise but do not deliver. Held off going to a n out of town funeral visitation for tomorrow as I was supposed to get delivery of a console (other two pieces were...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

#1058864
Ashley Furniture - AVOID ASHLEY AT ANY COST
We bought dinning table chairs, king size bed with adjustable base and a mattress. The delivery gets delayed by few weeks (not days) from what was promised for the chairs. The bed arrives with the mattress and a base with missing parts. Had to call customer support and...
Read more
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on this item and your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashl...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyf...

1.0
I didn't like
  • Customer service sucks
  • Quality of furtniture
#1058587
The absolute worst experience I have ever had with a company. The absolute WORST experience. Sent gave us our floor model bed without all the hardware to put it together. They had to take the bed apart to give to us and lost all the hardware...amazing. We called the...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
#1057869
Ashley Furniture - Product
Ashley Furniture - Product
Ashley Furniture - Product
I had a couch that ripped within 2 years. I had purchased the extended warranty. Customer service was terrible. Never sent anyone out to Repair. One representative told me they would replace the couch. When o called to follow up, that employee "was terminated". I still...
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I didn't like
  • Poor quality
  • Dishonest policy
  • Quality of the products
#1055971