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1.6 Based on 468 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 11
    • Price 7
  • Customers don't like
    • Being lied to 36
    • Quality of furniture 24
    • Customer service sucks 23

had to order bed i wanted online in store,bought 01/21/2017.didnt get delivered till Feb 8th. company advertised percentage off when ordered online well guess what didnt get it.. spent 3,000 on a bedroom set and new mattress,shady shady shady, I will never buy from them again. the mattress doesnt even fit right in the head board big gap pillows always falling thru. should have went somewhere else, very upset. I called and email the company and... Read more

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Ashley Furniture - Leather Furniture Sold as Leather Furniture-- be Aware
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Ashley Furniture Fraud Issues That Were Experienced over the purchase over two leather (vinyl ***) items for the sum of $2,000.00, negotiated down sale price, with an additional extended 5 year Guardsman Plan. Total Cost for two pieces was; Original price for two pieces pit group; 2,379.94 1,618.36 After negotiation with salesman Brain Kubes. 499.99 TOTAL "Guardsman Extended plan" 5 year. 2,118.65 Purchase price for what we were told was 100%... Read more

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We purchased a full living room set Memorial day. Delivery was timely. First the electric love seat was not installed correctly and stuck in an open position. We had to wait 3 weeks to have it fixed. Second reclining sofa had a large gap between the back and the seat and 2 tables were faux marble and the covering was bubbling on them. waited another 3 weeks for someone to "look" at it and determine what was needed. Attempted to fix the sofa and... Read more

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We bought a dining room table for the price of 2500.00 it was everything that my wife wanted 2 months later there are small scratches from our dinner plates the chairs are coming apart we are not hard on furniture by any means this is the poorest quality furniture that I have ever seen they don't stand behind there stuff at all all of the varnish is wearing off I am so inhappy with Ashley furniture I will for sure go to a different place from... Read more

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Ashley Furniture - Don't buy from Ashley's Furniture
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February 10, 2017 Part 1- I will never buy from Ashley's Furniture again. Horrible service, from the salesperson not giving you all the financing details until you've spent hours picking out the furniture you want. They charge a fee for purple cow something, required if you finance and it was $329 for my purchase. If you order off their website, which I had to do because of the limited store selection, you better like it because they have a no... Read more

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In my opinion I highly SUGGEST NO ONE waste your time or money here!They lie to you to get the sale and the part it can be returned in 1 day is a lie as well. All sales are final for mattresses, foundations, adjustable bases, Bunkie boards, metal rails, pillows, bed liens, mattress protectors, rugs, accessories, show room merchandise, & clearance items. ALSO 10% Restocking fee and $79 pick up fee will be applied AND delivery fee will NOT be... Read more

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In my opinion I highly SUGGEST NO ONE waste your time or money here! They lie to you to get the sale and the part it can be returned in 1 day is a lie as well. All sales are final for mattresses, foundations, adjustable bases, Bunkie boards, metal rails, pillows, bed liens, mattress protectors, rugs, accessories, show room merchandise, & clearance items. ALSO 10% Restocking fee and $79 pick up fee will be applied AND delivery fee will NOT be... Read more

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We purchased a couch loveseat and two oversized chairs, all reclining a month ago. We didn't see the chairs but wanted them so all items were PAID IN FULL AND ORDERED. Upon arrival the items were set up and I noticed that the material was a slightly different thickness on the chairs, being Micro Fibre i didn't think much of it. Within two weeks i got up out of one of the recliners and noticed a tear in the seat where i was sitting, NOT GOOD! A... Read more

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We bought the 5 Year warranty because the sales rep said this way you have piece of mind, as it will cover any damage! Well that is not true. We contacted the warranty company and Ashley, and they will not assume any responsibility. After researching online I see there are many folks that have experienced similar issues with the Durablend material just flaking off, it looks absolutely horrible. We don't even use these love seats that much!!!! It... Read more

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What terrible service! We got a price was told to come in on Tuesday for the sale and it would be better, we did and the price 500 more. The pillows came in mail and I think they forgot to put stuffing in them We contacted the company and they said oh that's terrible and not a word since

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