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While delivering mattresses my furniture was damaged. The delivery guy took a board out of the bottom of the bed and ripped apart my foot board. The delivery company owner I spoke with told me his company was not responsible. After hours and hours of calling people, no...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your delivery experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfurniture.com. Please...

1.8
I didn't like
  • Customer service sucks
  • Every things involved with their service
#1050396
My son took me to Ashley Furniture Store in Decatur, Illinois to see the bedroom furniture he was buying. Some how the furniture ended up being financed in my name not my sons . He was used as a co-signer but we were never told this by the saleslady. She had said she...
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Ashley Furniture - Bad costumbre service
Almost 5 Years ago we move TO a new home AND we decides TO purchace new furniture we spend more than 5,000 dollars in bedroom and living room set. Our problem started with our couches malfuction rails we felt like we're sitting on the metals. Suddenly start peeling...
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1.9
I liked
  • Nice store
I didn't like
  • Peeling upholstry
  • Bad
  • Costumer service
#1049119

Ashley Furniture Sofa Review

Ashley Furniture
#1049080
1.0
Bought Ashley at Fantastic furniture Los Bsnos Ca. Bought in March 2017 now two months later May it is pelling off paid $1,100 for couch love seat. They will not fix or exchange. I am a senior citizen on fixed income I need something done
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Ashley Furniture Delivery Service Review

Ashley Furniture
#1048490
1.5
Ordered two recliners, two end tables and love seat in March. This was approximately $3000. and paid with credit card. Part of the purchase came as promised, but not the chairs. They came last night at 11:00 pm almost 2 months later. Getting answers was a fiasco as to why they took so long. Not ever again will Ashley Furniture be trusted with our needs
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Ashley Furniture Table Review

Ashley Furniture
#1040760
So can someone please tell me how this thing work with acceptance now? Because to my knowledge credit isn't being ran and if credit is being ran how can one get disapproved of something like this my income is enough to cover whatever expenses from acceptance now. So can someone explain how can you not qualify for it..
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Ashley Furniture Furniture Warranty Review

Ashley Furniture
#1033597
1.2
I bought a bedroom set that cost me 5,000 dollars they offered me the 5 year warranty plan I said yes I want it and now it's been 8 months the furniture is cheaping I called costumer service they said I never purchase the warranty and I'm not covered I'm so mad
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Me and my boy friend bought a bedroom set from Ashley furniture in 2016 & 6 months later my 1 year old son started getting red big bumps on him and we thought it was mosquitos.. one day we were laying down watching tv and I seen my boyfriend jump up cause somthing was...
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#1046202
The Mishawaka store will sell you a brand new piece. When it's delivered it will be damaged and they don't replace with a brand new piece. They refurbish it. You then have to pick it up. Well guess what it was damaged again. They then send it for refurbishment again....
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Anonymous
Vicki f

Bought sofa & love seat they both are infested with something can't sit on it feeling like bugs crawling on my skin also have bites

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on this item and your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashl...

1.5
#1044897
Just like always I am so tiredd of companysvgetting bybwith what they do to consumers. I just want mymon e y back for the crappy furniture they sell snd oh remember tgey hsve the best warranty there is.bull.It will replace your furniture if they cant fix it. Oh but br...
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#1042925
I bought the this sofa from Heartland, Mississauga showroom. The quality of leather is so poor that it started peeling off within 6 months. The leather started getting stretched from the stitches area, and started losing its color. I paid for the sofa in full, without...
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Your customer service lacks in so many ways! It all starded when I tried to order 2 sofas and mattress & box springs on line and the website said my address wasn't valid so I call customer service then the guy I talked with kept telling me I must b giving the wrong...
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Anonymous
Paula martins

Handles broke off nightstandAshley B622-93 how can I get set of x2?

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyf...

#1037389
i bought my chair out of the greenville ashley furniture store, and they told me that that white sofa was a durablend pure leather chair, well it started peeling and then i contacted the store in greenville they gave me the corporate office and they said if i give you...
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Anonymous
Anonymous

Your sales person sounds like they didnt convey that correctly but honestly, how does something called durablend make you think its made 100% leather? Sounds like you liked th...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, Thank you for your feedback on this item, we would be happy to try to help. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com for further assistance. ...

5.0
#1037178
Terrible customer service!!! Will never shop here again! Bought $3,700 worth of furniture in February @ the horse heads NY location. We were told 2-4 weeks for delivery, when we got a confirmed date it was the full 4 weeks out. 2 days before scheduled delivery I called...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.8
#1036914