I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...Read more
DO NOT PURCHASE FROM ASHLEY FURNITURE ON THE "PROMOTIONAL" financing. My receipt states 72 months promotional financing, however, they did not honor it. They blame the bank and the bank is blaming them. They will not give a time frame or a guarantee it will be...Read more
When I called the day after placing my order, to inquire about changing my order to upgrade my bed frame from a Queen to a King size, the Customer Service Rep actually told me that it was not made in a king size, which was a blatant lie, since I was staring at the king...Read more
- Pre-sale customer service
I didn't like
- Difficulty changing an order
Ashley Furniture - WILL BE RETURNING TO STORE ! !
Store was nicely kept . Very appreciative of Dylan and his outstanding costumer service.
Ashley Furniture - Worst experience
City/Location Reviewed: Winnipeg I feel so fool after buying something from ashley not going there again. I bought furniture for my bedroom and paid around 6000$ for that and these theives (ashley) sold same funiture with extra cheater for jus 3200$ and when i called them they said the can not do anything about it. I feel so ripped out . Would never suggest any of my known to go to ashley
Terrible experience with Ashley furniture.
3 attempts with damaged goods at my house from Ashley furniture, I said enough. I have lost enough time and money. Now I am being charged $250.00 restocking fee because I refuse to accept damaged goods to be repaired by their repair man. I buy new merchandise, unacceptable having to accept damaged goods upon delivery.
Ashley Furniture - Terrible terribke
Purchase warranty on furniture. The phone number you call for claims just rings no answer no voice mail. Called store they told us they can't even reach the warranty department just a rip off.
Horrible experience! Purchased sofa, leather ottom/coffee table and 2 leather club chairs. 1 of the club chairs came with damaged springs. I discovered this as the drivers were leaving my driveway. Customer service sucks! I was told it would take 14 business days for...Read more
Bought an Item, after I was charged they said it would be 4 to 6 weeks to get it. The girl at the register said I could cancel anytime until item was at the warehouse. Called the next day to cancel. The cashier said the item could possibly be in the warehouse. I...Read more
We bought our couches from Ashley Furniture and bought the Platinum Protection Plan. They told us they'd cover for everything except stains that have been accumulated. We had a 5yo birthday party at our house and some of the kids got wet and sat down on the couch. Wet...Read more
Zarrin kizillbash at the North Brunswick New Jersey location, gives you the highest level of customer service. If there is any questions she would even contact the manufacturer and resolve your problem as far as getting the right color on the furniture you bought....Read more
You people are the worst - both the Hagerstwon MD store on Weasel (wesil) Avenue and the Corporate people who NEVER return a phone call or respond to an email contact. There will NEVER be another piece of TRASHLEY furniture purchased by me, my family or my friends. RUN...Read more
- Guys who made actual delivery were very nice
I didn't like
- Customer service after the sale was nonexistent -
- Nonexistent or beligerent customer service after sale
I was at the store shopping for a bedroom set. We made a deal and we settled on a price. I told the sales rep that I needed to consult my husband and will return in a few days. He mentioned that I could return anytime within the next few weeks and they would still...Read more
The 1st time I bought a leather recliner with the warranty and before the year was out it started to peal, I call the store cause I still had the factory warranty, but it didn't cover it. Then I turned around and bought the Banner Leather Sofa, it started to change...Read more
Do you have something to say about Ashley Furniture? What happened? What can we help you with?