furniture store customer service customer service ashley delivery money manager warranty

This Stinks! | Ashley Furniture review from Savannah, Georgia

Bought a complete bedroom set for $4800. Smell so bad I couldn't stay in the room . Called the store immediately . They were very gracious and offered to take it back . I negotiated for a air purifier that clears VOCs thinking it would dissipate. A year and a half later I'm still using it. It helps somewhat but the damn smell won't go away. Im so angry and disappointed. Ill never allow this type of furniture to stay in my house in future. It was made in Vietnam. Tell everyone you know not to shop Ashley!!
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Review
#1636467 Review #1636467 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! | Ashley Furniture review from Fairfield, New Jersey

1.0
Details
BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! - Ashley Furniture review
BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! - Ashley Furniture review
BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! - Ashley Furniture review
I received a home delivery 5 months ago and the delivery men broke my front screen door completely off my hinges and my picture frame in living room. I contacted Ray the Manager in the store on Route 46 in Fairfield, and she contacted the manager several times at customer service who handles delivery. I contacted them as well through emails several times, no one, no manager has ever contacted me in fixing my door!! Once I completely pay off what i am financing i am cancelling my account with Ashley Furniture and going to Bob's for my next new items.
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Review
#1635710 Review #1635710 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • Original sales rep was super friendly
Cons
  • When they deliver they destroy property
Reason of review
Damaged or defective
Loss
$300
Preferred solution
FOR SOMEONE TO COME AND FIX THE DOOR BEFORE WINTER

Poor assembly parts..... | Ashley Furniture review

Poor assembly parts..... - Ashley Furniture review
Poor assembly parts..... - Ashley Furniture review
Poor assembly parts..... - Ashley Furniture review
Purchased a lift top coffee table that only needed a lower shelf attached. Once completed, returned the table to upright position and gently lifted the top. 2 of the screws that hold the tilting bracket fell out. Had to disassemble to get to the mounting area. Once there I could not believe they used 1/2 screws into pressed wood. See photos this inferior product. I over built repairs using larger screws.
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Review
#1633976 Review #1633976 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Bad quality
Loss
$100
Preferred solution
Send me $100 for my 2 hours of labor!

Bed too hard,cant sleep on mattress | Ashley Furniture review

We purchased a Beauty rest Silver.Was told by salesman it was returnable.Called the next day,It is hard as a rock.We did not want firm.We were told by several persons,its our policy.NO RETURNS .Ashley really needs to inform sales associates .We are willing to upgrade to a beauty rest Black.This bed is soft & would like to get a good night sleep.We have been good Ashley customers,friends &family also.If things are not made right we will all shop elsewhere.
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Review
#1629316 Review #1629316 is a subjective opinion of poster.
Product
Ashley Furniture Mattress
Cons
  • Store does not want to correct
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
We really want to upgrade to the Beautyrest Black,which is soft pillowtop,we just want sleep
1.2
Details

Update by user Sep 02, 2019

They finally refunded all of our money after three months a hundred emails and twenty hours on hold with customer service

Update by user Sep 02, 2019

After three months 20 hours on the phone with customer service almost a hundred emails they finally paid us back they paid us in increments of...

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Resolved
Review
#1628277 Review #1628277 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Problem with delivery

Couch with broken frame after 5 years | Ashley Furniture review

1.8
Details
Couch with broken frame after 5 years - Ashley Furniture review
Couch with broken frame after 5 years - Ashley Furniture review
Couch with broken frame after 5 years - Ashley Furniture review
The frame in my sectional sofa broke on two portions. With a broken frame, we cannot use the couch anymore. Ashley furniture boasts of a limited LIFETIME warranty on the frames. After countless hours of phone calls-only to be disconnected, email exchanges, pictures, and being handed off to others, Ashley Furniture accepts no responsibility.
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Review
#1625046 Review #1625046 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Warranty issue
Loss
$800
Preferred solution
Let the company propose a solution

CUSTOMER SERVICE EXISTS?? | Ashley Furniture review

1.0
Details
Ive called 3x in one day for 3 days IN A ROW and been on hold 25+ minutes all 3 times and cant get through to anyone. Is anyone really working customer service? im not sure how else to get through to Ashley's. Does anyone have any input? This is outrageous.
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Review
#1624334 Review #1624334 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Cons
  • Customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Horrible | Ashley Furniture review from Middletown, New York

1.4
Details
Horrible - Ashley Furniture review
Horrible - Ashley Furniture review
I bought a bedroom set and within 3 days the bottom legs fell off. Called for Ashley to come fix they they didn't come. Said I didn't confirmed the apartment but I never got a call. Then they told me that its normal for the bottom legs of the bed to come off. I am only 140 pounds and I cant even lay down on my bed. They wont take take it back. So now I'm stuck with a broken bed that I paid 2000.000 for. Please be aware of this and dont buy from this company.
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Review
#1623557 Review #1623557 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Dishonest policy
  • Bad quality
  • Customer service after the sale was nonexistent -
Reason of review
Damaged or defective
Loss
$1800
Preferred solution
Full refund

Wrong part | Ashley Furniture review from Spring Hill, Tennessee

1.4
Details
They sent me a wrong part ( entire frame for a recliner) that weighs 60 pounds or more all iron. It was delivered and I didn't order it and they won't take it back nor will t hey have someone come pick it up. they told me to throw it away! An entire recliner frame of iron! I paid $60 for the correct part and can't get a refund on that for a part I didn't order! They have no return policy.
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Review
#1622831 Review #1622831 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Send soemone to pick up the frame that I was told to throw away!
1.8
Details
I purchased 11 pieces from Ashley's in Davenport Florida. After receiving all but 1 item I found that a end table and a lamp would not work in the area that I purchased it for. I called to return the items...thinking that since I have 1 more item to be delivered (on...
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Review
#1620750 Review #1620750 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Return, Exchange or Cancellation Policy
Loss
$161
Preferred solution
Return 2 items and credit 100% to my Ashley's Credit Card.
Tags
  • Return And Or Replacement Policy