furniture store customer service customer service ashley delivery money manager warranty
I purchased A couch and loveseat and within 2 1/2 years it started peeling on the arm rest and on back where head rest, I will never recommend this suite to no one I think the company should be shut down for putting out such garbage and then when you go to try to get...
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Review
#706892 Review #706892 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Reason of review
Bad quality

Ashley Furniture Warranty Review

I need garanty for beth rooms Parts
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Review
#706689 Review #706689 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Warranty issue
1.0
Details
I have never had such horrible customer service experiences in my life until having to deal with Ashley furniture. It amazes me that you stay in business.
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1 comment
Anonymous
#1089134

I totally agree. It's the worst customer service I have ever seen.

I have no clue how they are still in business and I for one will NEVER shop there again.

I've told everyone I know how bad they are and I really hope they listen. I'm still pissed about how they treated us on the phone!

Review
#706492 Review #706492 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Ashley Furniture - Loveseat Review from Ronkonkoma, New York
I've had Ashley furnatue peeling right after it was a year old! We even had the insurance, only to find out it doesn't cover peeling. We went back to the store two or three tines but eventually had to move on with our life and not let a loveseat take over. The...
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Review
#706026 Review #706026 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Reason of review
Bad quality
1.0
Details
Head rest at Love seat is peeling off, Ashley will not honor warranty without barcode tag. I was not aware of any barcode tags and if so important why is not kept somewhere else? I contact store where living room was purchased but they are giving me the run around. in...
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Review
#705503 Review #705503 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Pros
  • Friendly salespersons
Cons
  • Quality of the products
  • Quality of the product and honoring warranty
Reason of review
Warranty issue
Loss
$2800
Preferred solution
Honor warranty and replace my living room set.

Ashley Furniture Review

1.0
Details
Sorriest furniture ever! Durablend fabric cover started peeling after a year!
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Review
#704659 Review #704659 is a subjective opinion of poster.
Reason of review
Bad quality

Other Product Review

2.0
Details
302-595-3338 The issue has not been resolved
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Review
#703227 Review #703227 is a subjective opinion of poster.
Reason of review
Poor customer service

WARNING! DON'T buy from Ashley Furniture Manhattan, KS

1.0
Details
My wife, and I purchased coffee and end tables from the store on Monday. They delivered the items to us Thursday. One of the tables was not level and the delivery guys could not fix it. I tried to call the store that evening to tell them (this was also stated on the delivery sheet that it was not level). My wife called to tell them she was bringing the items back, which she did so the very next day (less than 24 hours). She spent 3 hours at their store, and picked out tables to replaced the tables that was damaged, and then Anthony told my wife that she could not have the tables on the floor. He then told her she could not return items and that they had a no return policy but the statement on the receipt clearly states they do have a return policy. She asked him if he worked off of commission and he said yes he does and she told him she will never, and I won't either, buy anything from Ashley again. He said to her, well you would return it anyways. First, they need to be clear about their refund/return policy. They did not even mention this during the sale. Second, they should take their items back when they are damaged and give a refund. We had a party that Saturday where 60 people were coming to my home, they would not sale any items off the floor and would not give her a refund so that we could purchase something else from another store. Third, once they make a sale and get your money they should not turn around and then treat the customer like ***. Anthony was rude, of no help, and they will not give me a refund. I don't want an in store credit where myself and wife are treated inappropriately!!! This company is shady and once they get your money they *** over!!!!!
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1 comment
Anonymous
#1037303

Trata is Ashley furniture for you we bought $12000 in buying for a new house and it was a real ordeal .. Didn't deliver on time anything and after I cancelled the remaining order took 4 months to get my money back ... They are totally unreliable and quick to get your $$$ and have no shame

Review
#702760 Review #702760 is a subjective opinion of poster.
Product
Ashley Furniture Table
Cons
  • No one wanted to fix problem
  • Every things involved with their service
Reason of review
Poor customer service
Loss
$1070
Preferred solution
Full refund

Bought durablend furniture 2 yrs ago my recliner is cracking and peeling | Ashley Furniture review from Manassas, Virginia

I bought new furniture from Ashley furniture 2 years ago and I also purchased the extended warranty after the sales rep told me that it covered everything that could possibly go wrong. It is only my husband and I and our recliner looks like I got it off a junk pile. Ashley is no help and the warranty I bought is worthless because it is not TOP GRAIN LEATHER. If you buy from Ashely do yourself a favor and don't purchase any extended warranty from GBS warranty services. The talk out of both side s of their mouths. On one page it says furniture is covered and on the backside of the third or fourth page is says it is NOT COVERED. We spent $1800 on furniture that is barely 2yrs old and already ruined.
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1 comment
Anonymous
#1083891

I bought same way and I experienced the same. I hope consumer forum will help people like us.

I bought 2 leather sofas. leather is peeling off similar way. I even contacted repair services. They said that it is not right leather and even though they fix the present patches rest of the other place will get damage same way.

they recommended to trash both of them.

I spend $2K for my sofas. My honest recommendation is not to buy leather furniture from Ashley.

Review
#702183 Review #702183 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Ashleys poor cust service, bad quality, usless warranty from GBS warranty services
Loss
$500
Preferred solution
Let the company propose a solution

Ashley Furniture Recliner Review

I purchased the extended warranty for two faux leather recliners. I was told they are covered for any and everything. I have issues with both chairs. The material is splitting. I called Guardsman and a recording said all ASSociates are in meetings and to call again later. Never able to get ahold of them. It's a scam.
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Review
#702180 Review #702180 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Warranty issue