furniture store customer service customer service ashley delivery money manager warranty
1.5
Details
I don't know how to put this briefly my 1st experience was when I received a small amount of money The 1st thing I want to do was go and get a new bed not a car not anything else only a bed I went to actually find sure without doing any research which I should have...
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Review
#1620535 Review #1620535 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Return, Exchange or Cancellation Policy

Difficutly with Returns | Ashley Furniture review from Richland-Kennewick, Washington

2.3
Details
Purchasing and ordering on line where smooth; however, when it comes to returning items, the process is arduous. I spent an hour on the phone, with holds and multiple transfers. With this; I won't order from Ashley Furniture in the future and will make sure that I foreworn friends and family how difficult and time consuming the process is; as well as post on all social medias with regards.
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Review
#1616988 Review #1616988 is a subjective opinion of poster.
Product
Ashley Furniture Vase
Pros
  • Easy to purchase and spend money
Cons
  • Extremely difficult to return
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Decorative Vases

Warranty scam | Ashley Furniture review from Yreka, California

1.0
Details
wont honor extended warranty that they stated was so great.
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Review
#1613544 Review #1613544 is a subjective opinion of poster.
Product
Ashley Furniture Sofa Warranty
Reason of review
Poor customer service

No covered under warranty | Ashley Furniture review from District 3 Bel Air, Maryland

1.0
Details
Very upset they talk you into a warranty that don’t cover the problem I am having. Furniture worn out over a year and now it’s collapsing. The sofa can no longer be used. Very upsetting I wasted my money thinking I was buying a more upgraded furniture. Now can’t get someone to fix it. They gave me two numbers to call to fix the problem and these people no longer service them. I waste of my money and time.
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Review
#1613180 Review #1613180 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set Warranty
Cons
  • Inferior quality
  • Bad furniture quality
Reason of review
Damaged or defective
Loss
$1
Preferred solution
Let the company propose a solution
1.0
Details
Bait and switch - Ashley Furniture review
Bait and switch - Ashley Furniture review
We ordered a $1,500 bed and $1,500 sectional from Ashley's. Two delivery guy showed up could not speak English and only had two pieces of the sectional and two pieces of the bed but the bed was not the same color or type of bed we ordered. When we called to ask about...
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Review
#1611198 Review #1611198 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Bait and switch
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3000
Preferred solution
Full refund
Tags
  • Ashly Himestore Will Rip You Off
2.0
Details
I bought 5 pieces of furniture for my living room. when I signed the agreement I was told and they made me signed a no return at all agreement. I signed it due to the fact that I thought this was a serious and responsible business, however, I was flat wrong and now I...
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Review
#1610604 Review #1610604 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Cons
  • Many
Reason of review
Return, Exchange or Cancellation Policy
Loss
$957
Preferred solution
Full refund
Tags
  • return policy

Delivery Service Problems. | Ashley Furniture review

When I received my furniture, it was not the same color as the floor model I picked out. Excepted the furniture away since it took a longtime to receive it. The main problem is when the delivery guys damaged the walls while taking furniture upstairs. I filed a claim but have not heard from Ashley furniture nor their delivery service. I have been calling for about a month with no response. I feel I have waited long enough. The next call they will receive will be from my Attorney!!!!!!
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Review
#1609016 Review #1609016 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • Salesman was nice
Cons
  • Delivery service
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • bad delivery service

Never Again! | Ashley Furniture review from Fayetteville, Arkansas

1.0
Details
Purchased furniture that never came and yet I was charged for it!
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Review
#1608980 Review #1608980 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Online Service | Ashley Furniture review from Jordan, Minnesota

1.0
Details
Absolutely HORRIBLE customer service. For my 2 orders, I have been on hold for over 2 hours.
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Review
#1608006 Review #1608006 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
We purchased a sectional on July 10th 2019 and were told it would take two weeks to arrive.we reluctantly agreed and made our first mistake.Delivery came on weekday so I left work early to be here. It's a 3 piece...2 of the pieces are correct the other is wrong and...
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Review
#1607687 Review #1607687 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution