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Ashley Furniture Recliner Review

1.1
Details
Less than a year old electric recliners broke. Then the leather wore out like latex another lie from the sales person telling us it was leather when it clearly isnt. Save your money people don't buy their garbage furniture
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Review
#638316 Review #638316 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Bad quality

Ashley Furniture review in Patchogue, New York: Unbearably poor customer service.

1.0
Details
After purchasing several rooms of furniture, we finally got delivery. A drawer in an end table was broken. We were assured another drawer would be shipped within a few weeks, unassembled, and we were to call when it arrived to a have someone come and put it together. Almost 3 months later we are still waiting. Ashley's "customer service department" should be an embarrassment to them. I have made in excess of 6 calls trying to follow up (never on hold less than twenty minutes), two emails (only which one was responded to) I requested a supervisor contact me to discuss the situation (never happened) and finally I called corporate and they wouldnt talk to me. They referred me back to the same "customer service". It's amazing that this company stays in business. I have never seen anything like it. My new furniture has a drawer that is being held together with duct tape. I would NEVER recommend this company under any circumstances, they should be ashamed of themselves and how they treat customers!!!!!
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Review
#637621 Review #637621 is a subjective opinion of poster.
Product
Ashley Furniture Table
Cons
  • No one fixed the problem
  • Customer service
  • Customer satisfaction unimportant
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Ashley Furniture review in Clifton, New Jersey: DO NOT BUY ASHLEY

1.0
Details
RUN NOW! Do NOT purchase anything from Ashley Furniture! Their service/delivery guys don't know what they are doing and will put together your furniture like ***, damage it and rush through it. Their 3 delivery men assembled my bed and damaged it. When I called for them to send someone to fix it, they sent me on a witch hunt. I have talked to customer care 5 times now, the store manager and now customer care again. They have yet to say that they will have someone fix it. When you call customer care to have it fixed, they send you through a process of phone calls and emails just to get someone out to fix it maybe...and their customer care specialists say "aks you a question"-it's ask dummy!.....Why wouldn't you want to have a happy customer and just send someone to fix the issue that their delivery men caused. Does not make any sense to me. I have never dealt with a more horrific company! STAY AWAY! Do not buy their *** furniture!
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Review
#637584 Review #637584 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Pros
  • Salesman and manager were great
Reason of review
Problem with delivery
Preferred solution
REPLACE THE DAMAGED PIECE

Ashley Furniture - Furniture Set Review from Vaughan, Ontario

1.0
Details
We had a budget in mind to purchase couches for a maximum of $2500 and the sales person had convinced us to get a set that was over $5000 because it would last much longer and quality was great, as well as buying an extended warranty that also included cleaning A month after we received our set the stitching was coming apart as well as dis coloring We had contacted the head office and before we even said what our complaint was she was taking a very rude and disbelieving position We had sent w mails and pictures of the damages and months later a technician was sent to repair our set even tho with didn't want to repair a $5000 set just wanted our money back and purchase a different set (how can dis coloring be fixed?) Two weeks after the set was repaired the same stitches and coloring problems happened as well as more areas of same The lady answering these types of calls was very rude and unwilling to assist We called the company they used to warranty our set to see if indeed it exists and they did not want to hear about our issues or cleaning in any way We would not recommend for anyone to deal with Ashley furniture. The only time they will smile and be polite is until you pay for your furniture and not provide with anything promised
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Review
#637283 Review #637283 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Damaged or defective

Ashley Furniture review in Bakersfield, California: Actually this is a compliment for products and services

4.8
Details
Over the last 9 years we have purchased a white country dining set with hutch cabinet, a large leather sectional with ottoman, an entertainment cabinet and most recently a low loft bed for grandson. I must be lucky because even with toddler and cats, my sectional has held up very well, no tears, no excessive wear from being slept on and jumped on, just minor cat scratches. My dining room set chairs slightly yellowed at the top, but the set still looks beautiful even with markers, paint and crayon being used on it unprotected. Our new low loft bed had a defect on the edging and one drawer sticking, and when the service technician (Alfredo) came out today, he not only fixed the bed perfectly, he touched up the dining chairs and gave me the product information for future touch-ups. I know Ashleys isn't perfect, but in my case, I feel fortunate to have affordable furniture that makes ups happy and has stood up to regular family living. Because of this I will purchase from Ashleys again.
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Review
#637001 Review #637001 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Pros
  • Design of furniture
  • Customer service
Cons
  • Salesperson
Reason of review
Good customer service
1.0
Details
We had gone to Ashley Furniture Laguna Hills to get a mattress. The buying process was easy and we had a nice sales woman, the mattress was said to be in stock and we had delivery set up for two days later and was promised to be called for a delivery time frame the...
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Review
#635113 Review #635113 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Ashley Furniture - Furniture Financing Review from Redding, California

Paid 3k in 2 months and i was assured it would help my credit and that they would report to the agencys. Yet they dont report in california. That should really be stated somewhere because using acceptance nows website payment method with a locked in amount was all gumdrops and rainbows. Why cant good credit be reported to a credit agency regardless of state. Bet if i lapsed in payments and let it go to collections they would find a way to report it. So yeah im pissed i could have just paid the amount in full and bypassed RAC and not dealt with the headache and saving from RACs high interest rates and other costs just so i could get a credit boost.
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Review
#633330 Review #633330 is a subjective opinion of poster.
Reason of review
Problems with payment

Ashley Furniture - Table Review from New York, New York

Terrible service. Bought a dining set and living room set they sent us a scratched dining room table and refused to help us. They told us there is nothing they can do and that we would have to go through warranty company who also refused to help us. Ashley's tried to blame us for the scratch but it is a scatch that obviously happened while they wiped off the table before delivery. The people in the Middletown ny store were absolutely no help and refused to replace the table. We called the main company and refused to help us as well. Never do business with Ashley's. They don't care about their customers
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Review
#633309 Review #633309 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Damaged or defective

Staff Review

Don't go near Ashley Store in Springfield, IL. Entire staff are nothing but graveyard robbers. They care less about you.
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Review
#632557 Review #632557 is a subjective opinion of poster.
Reason of review
Poor customer service

Furniture Financing Review

1.0
Details
Lied too about finance charges. DONT GO NEAR THE STORE IN SPRINGFIELD, IL. NOTHING BUT A BUNCH OF LIARS.
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Review
#632518 Review #632518 is a subjective opinion of poster.
Reason of review
Poor customer service