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Ashley Furniture - Bed Review from Amarillo, Texas

1.0
Details
I have purchased a large amount of furniture. First delivery was screwed up a queen bed sent for a full purchase. Assembly issues and delivery driver took hammer to the furniture. After repeated attempts the reorder wasn't placed and every time I call the previous person I talked no longer works there. Then I found out the bed has been sitting in Lubbock for a week and the other piece still hasn't been ordered. Delivery is very inconvenient and no guarantees. I was thinking about buying a temper pedic but I will never buy from Ashley again! It's been two months and new delivery is set for Tuesday. I guess we will see!
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Review
#624140 Review #624140 is a subjective opinion of poster.
Reason of review
Problem with delivery
We bought a. Queen bedroom set ,dining room table, and a recliner from them . They were purchased January 2014 . we purchase a matress cover for 100 dollars ! i thought was way to much butveas told if ANYTHING got on the matress it would be replaced for the life...
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Review
#622954 Review #622954 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Reclining loveseat covered in DuraBlend from Ashley Furniture Home Store

We bought a reclining loveseat from ASHLEY FURNITURE HOME STORE in West Los Angeles at the end of 2011. The loveseat is upholstered in DuraBlend, a blended leather. This blended leather is advertised as easy to clean and DURABLE. We also bought a 5 year furniture protection plan. Three years after purchasing the loveseat, at the end of 2014, I noticed that on my side of the couch the material where I lean back with my head was breaking apart. I went to the Ashley store in Hawthorne to find out what to do. The manager told me that some people have come in with the same problem with breaking apart upholstery material even before a year is up. It is caused by shampoo and body oils. My protection plan excludes perspiration, hair and body oils. This is written in small print on the bottom of the page. Now, in April 3 years and about 3 months later after the purchase, the material is breaking apart where my husband sits. He wears pants when sitting on this loveseat. How body oil got on his seat is a mystery. We are seniors and did not abuse this furniture. I believe Ashley knows that DuraBlend is an inferior material and not able to withstand normal use. MY ADVICE: DO NOT BUY ANY FURNITURE COVERED IN DURABLEND. IT BREAKS APART AND IS NOT WORTH THE MONEY. Margarete O'Brien
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Review
#622937 Review #622937 is a subjective opinion of poster.
Reason of review
Bad quality

Ashley Furniture - Mattress Review from Broken Arrow, Oklahoma

1.9
Details
We bought a $6,000 mattress and the salesman told us it was a win win situation. That if we weren't happy with it, all we would have to do is return it within 90 days. We bought it in December and have been trying to return it since January. We have been jerked around from manager to manager and nothing has been done. Now it's April and still being jerked around from department to department, person to person.
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Review
#622874 Review #622874 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Ashley Furniture - Leather Furniture Review from Elkins, Arkansas
Ashley Furniture - Leather Furniture Review from Elkins, Arkansas
Ashley Furniture - Leather Furniture Review from Elkins, Arkansas
My husband and I bought this furniture. We have no kids living at home so we thought we would get a nice set. Well a year and a half later and it is ripping apart. No one in customer service would help me in the beginning. I sent photos, numerous phone calls and was...
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Review
#622697 Review #622697 is a subjective opinion of poster.
Reason of review
Bad quality

Don't buy leather products from Ashley furniture.

1.6
Details
I have the same peeling issue with my couches from Ashley. We bought the insurance that they offer and it covers just about everything BUT the peeling because it is a manufacturer defect. I'd be better off "accidentally" setting the couches on fire. So the insurance company refused to repair our couches and Ashley refused to do anything to help us get the couches replaced. The salesman represented the couches as "leather" and not some type of synthetic material and my wife didn't know the difference when she bought them. Will not do anymore business with Ashley after they refused to do anything to make this right. Didn't expect a refund but I was hoping that they would offer a discount on replacements as we are planning on buying additional furniture for our house. I thought maybe they would make an effort to retain our business but they flat out refused to do anything.
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Review
#622287 Review #622287 is a subjective opinion of poster.
Cons
  • Refusal to maintain our business
Reason of review
Warranty issue
Tags
  • peeling
  • Warranty Denied

Ashley Furniture review: Peeling leather

Leather pealed at head rest on chair. We have five year warranty. Called. Sent pix of damage as requested. No response. Called. Told I would get call-back. Nothing. Emailed Corporation web site. No response. Emailed different corporate address. No response and then... Response! And several phone contacts later... This morning a very pleasant and competent "Furniture Doctor" (Simon) made us whole again. Persist and I think you'll find Ashley ultimately accountable. But of course you should not have to expend this much effort to have your grievances allayed. Yet I think if you stay the course, whine on, Ashley might just get the message and become what they say they are. Jack Taylor Jacktayl@gmail.com
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Review
#621895 Review #621895 is a subjective opinion of poster.
Reason of review
Bad quality

Ashley Furniture - Employee Experience Review from Memphis, Tennessee

1.0
Details
I worked for the tupelo ms store the fired me because of my race and wouldn't let me work two jobs bout the allow the white people to have two jobs they treat people like slaves the CEO lives here in tupelo ms Jim spencer
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1 comment
Anonymous
#971466

They r racist at the tupelo ms store Jim Spencer owns it stash home also.they fired people for being black and having two jobs.people they dont care about u the owners are dsg Jim Spencer of tupelo ms is just one of the owners please stop shopping there

Review
#621573 Review #621573 is a subjective opinion of poster.

Ashley Furniture - Furniture Review from Portland, Oregon

Horrible customer service lied to nobody cares still no furniture first and last purchase from this place.
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1 comment
Eldon
#972501

Same here! Worst customer service and quality ever.

My furniture is falling apart. I am so stressed out. I contacted the BBB and the consumer protection bureau. Good luck.

They aren't out for the consumer. The took the money and ran. They sent me a brand new couch cushion. One of 3 well I open it and there is holes where the rest of mine are ripping.

So it is a defect.

I'm gonna prove it. Buyers better read reviews.

Review
#621131 Review #621131 is a subjective opinion of poster.
Reason of review
Poor customer service

Leather Seats Review

1.1
Details
Pleather seats (2) split down the middle and cracked up. Montage would not do anything.
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Review
#620520 Review #620520 is a subjective opinion of poster.
Reason of review
Damaged or defective