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Furniture Review

1.3
Details
Three times delivery and still missing parts of my furniture
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Review
#616341 Review #616341 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ashley Furniture Warranty Review

1.8
Details
Yes, my leather furniture is peeling off and I spoke to them they said it's not covered with my warranty. And my furniture is not even two years yet.
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Review
#616292 Review #616292 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Warranty issue

Couch Review

I bought a couch and love seat. It has been less than a year and the wood in the couch was broke within the first month. They both are just cheaply made ***. Buying here is a big waste of time and money. Don't!
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Review
#615988 Review #615988 is a subjective opinion of poster.
Reason of review
Bad quality

Furniture Review

1.0
Details
Never delivered furniture, paid downpayment and made a payment but still have yet to receive furniture, went intonthe store in February store says they can not rectify and deliver until April 21 two months from original date.
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Review
#615830 Review #615830 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ashley Furniture - Bedroom Furniture Review from Georgetown, Indiana

1.0
Details
March 30, 2015. We bought bedroom furniture 2 weeks ago this Wednesday. 3 out of 4 pieces have damage and they did not tell us this furniture was discontinued. We have called 5 times and no one will call us back. Each time I call they say someone will call us in 48-72 hours. Well it been two weeks. When you call in the store they always say the person you need to talk to just left. This is the worst company ever. I will never buy anything from this store. Beware customers.
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1 comment
Anonymous
#979480

I finally received my money back from Ashley Furniture. It took over a month to receive it back.

I had to file a dispute with the finance company and that seem to get the ball rolling with Ashley Furniture.

I will not ever purchase furniture from this company.

Review
#615573 Review #615573 is a subjective opinion of poster.
Reason of review
Damaged or defective
WHEN THE FURNITURE CAME IT WAS DAMAGED BUT WE HAD TO KEEP IT SINCE I AM DISABLED AND GOT RID OF THE FURNITURE SINCE WE SHOULD HAVE HAD IT A WEEK EARLIER. IT HAD A RIP ON THE LEFT ARM AND SCUFFS ON THE RIGHT BACK THAT THEY USED A MARKER TO FIX. I TOLD THEM I WANTED A...
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Review
#615470 Review #615470 is a subjective opinion of poster.
Cons
  • I would never send anyone there
Reason of review
bad quality and bad customer service
Preferred solution
Full refund

Ashley Furniture review in Havertown, Pennsylvania: Store does not hold up there end of the sale. WHEN YOU GET RIPPED FURNITURE YOU SHOULD GET A NEW SET.

I ordered a leather living room electric recliner. It was damaged when it arrived. I had to keep it since they told me it was on the way and I didn't have room for 2 couches. I've called and called and kim bauguess which is the franchise owner told me to take pictures and email them to her. she will not get on the phone and there is never anyone there to help you. I am DISABLED and can't sit on a couch that leans and now the it also crunches when opening and shutting. OH THAT'S RIGHT IT DOESN'T SHUT ALL THE WAY. SHE SENT IN EXPERENCED PEOPLE TO MY HOUSE TO PUT THE COUCH TOGETHER AND ANOTHER GUY HAD TO COME OUT AGAIN. SO NOW SHE SAID TO MANY PEOPLE HAVE BEEN OUT AND SHE WON'T BE SENDING ANYONE OUT. WE HAD 3 DISPUTES AND OF COURSE THEY GOT TO WRITE A LETTER AND WE DIDN'T TO EXPLAIN. I THINK THIS COMPANY IS A DISGRACE. ANYONE READING THIS DON'T SHOP THERE OR GET RIPPED OFF. I AM ON A LIMITED INCOME AND NOW I AM OUT OF MONEY TO REPLACE THIS COUCH. I DON'T THINK ANYONE SHOULD HAVE TO REPLACE SOMEHTING THAT I HAVE ALREADY BEEN PAYING AS WE AGREED. THE BANK SAID TO US TO HANDLE THE MANNER IN GOOD FAITH I HAVE BUT THEY HAVENT. I AM SO DISGUSTED. CAN ANYONE PLEASE LET ME KNOW WHAT I CAN DO.
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Review
#615454 Review #615454 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Damaged or defective

Ashley Furniture - Furniture Review from El Paso, Texas

1.0
Details
Delayed delivery. My family and I have waited 2 months since purchase date for our furniture. This wait time was not clearly divulged when we purchased the furniture, but it was stated in the paperwork. After waiting the time stated, we still have not received our furniture. We asked the store assistant manger if she could please help us. She said we have to wait an additional month. She also promised to call the company to see if our delivery could be moved up and that she would definitely call us the following day. Of course, she never called back and my calls are ignored. If I have a late payment, I would be penalized. Why isn't Ashley furniture penalized for making my family live without furniture way passed the promised delivery date?
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Review
#614863 Review #614863 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ashley Furniture review in Greenville, Mississippi: Ashley rocker recliner

bought for 400.00 worst recliner i have ever had. after sitting in it for less than one hour back hurts so bad i can hardly move, it even feels like it causes problems to my sciatic nerve. nice looking chair but. and looks comfortable, but it will really hurt a back. not sure what kind of material it is not leather or fabric. this is a real bad chair. if anyone would like a deal i will sell it for 150.00 just like new. i still have the invoice. call if interested in purchasing this chair 6623783320, it may work for you but i cannot sit in it. this is an ashley rocker recliner.
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Review
#614512 Review #614512 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Bad quality

Ashley Furniture review in Winchester, Virginia: Inferior quality furniture and poor customer service

We purchased a sectional that began to pill within a few months of its purchase. After 6 months, it looked very old-extreme pilling on seat and throw cushions, flattening of throw and back cushions, seat cushions were losing form, and the wedge popped a spring tearing its seat cushion. Three months later...no full resolution. We are being charged a 30% restocking fee to return their inferior furniture, and the extended warranty will be prorated. We will be out $500-$600! To say we've been given the run around is an understatement! I think their intent is to frustrate the customer into giving up!
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1 comment
Eldon
#967625

Have the same issue. Leather is peeling.

Its only me and my husband. We have no kids. I dont put any cleaner on it. I just use a dry rag.

This company has done nothing but drag me around. Im calling the store tomorrow or early next week.

I dont want to ruin my weekend. Its ruined my day and gave me a stress headache.

Review
#614449 Review #614449 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality