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1.0
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Bought living room furniture- sectional couch and tables with 5 year extended warranty from Patchogue, NY store in May 2014. Should have known not to when I learned before i made the purchase that all Ashley stores are independently owned and all have different...
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Review
#611495 Review #611495 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Quality of furniture
Reason of review
warranty, the delivery, poor construction, damaged
Loss
$5000
Preferred solution
Price reduction

Ashley Furniture review in Gardendale, Alabama: Peeling love seat

My mother purchased a love seat in 2011. They told us we had to put a warrant on it. That's a joke. The seat has peeled apart and all they did was send us the material to have it repaired. Ashley is a joke and a class action lawsuit needs to be filed. We have contacted everyone to resolve this issue with no success. I should that the seat to the store on a truck and seat on it outside and tell everyone buyer beware. They are crooks and thieves. Sore in Fultondale Alabama. Does anyone know if a suit has been filed against them. I can't believe nothing has been done to stop consumers from wasting their hard earned money.
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1 comment
Anonymous
#975638

I was wondering the same thing. I am exhausted with this horrible company.

Fed up. As consumers we have the right to be heard not ripped off!

Review
#611364 Review #611364 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Cons
  • Being cheated poor product
Reason of review
Bad quality
Loss
$1200
My wife and I purchased a sofa, love seat and an oversized chair with an ottoman. We were sold the sofa and loveseat were backordered but they did arrive for deliver along with the chair about 8 weeks later. To our surprise the ottoman was missing. - First issue,...
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Review
#611026 Review #611026 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Pros
  • Salesperson
Cons
  • Customer service sucks
  • Delivery service
  • Being lied to
Reason of review
Poor customer service

Ashley Furniture review in Meredith, New Hampshire: Bought a bookcase for my grandson

The top and back of this furniture separated - I spent good money for this bookcase. Contacted the place where I bought it in Laconia, New Hampshire and they said the warranty expired in one year - not well made at all!!!! Terribly disappointed. I contacted the store where I bought it and they wouldn't do anything either. Very disappointed with the quality of this item. What more do I have to say to reach the 100 word limit - not sure but I have bought furniture from a number of places and have never had a problem like this! And I was very disappointed that the large furniture store in Meredith, New Hampshire would do NOTHING to help and I have ben a repeat customer.
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Review
#610988 Review #610988 is a subjective opinion of poster.
Reason of review
Damaged or defective

Ashley Furniture home of liars and thieves

My name is Anish Kesar I bought furniture from Frisco TX, which cost me 10,800USD with a promise to deliver my furniture in 2 weeks, And it took almost 2 months for delivery above all what was delivered is not in a good condition what we saw in store.Sofa got wrinkles fillling is not good, dresser drawer lock is broken have scratches inside the door etc etc.. For which we filed a complaint but still struggling to fix new furniture which i got from them. Whenever i call get a pathetic response which is killing my time and money. I would definatly wont recommend to buy furniture from as they wont do what they say.
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Review
#610734 Review #610734 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Loss
$8000

Ashley Furniture review in Richardson, Texas: Liars, thieves, and *** furniture!!!

I bought office furniture over a month ago. I was promised it would be delivered the Next day. A month later, I still do NOT have it! They have called me two weeks in a row and told me my furniture arrived "busted up." It was supposed to be here tonight by 8 p.m. They just called and said it would be 11:00 p.m. How does this company stay in business? I would love to talk to the C.E.O. It has become a quest now to track this SOB down!!! I want to know the size of his balls. Then I want to , but I will not, rip them from his body and bust them up to go with his *** busted up furniture.
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Review
#610698 Review #610698 is a subjective opinion of poster.
Cons
  • Being lied to
  • Customer service sucks
  • No one wanted to fix problem
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered

Ashley Furniture - Bed Review from Hartford, Connecticut

I would never purchase or recommend anyone to purchase anything from ur company.I've had nothing but problems from day one the customer service is the worst i have ever dealt with !!!!! Every person i dealt with which has been a lot doesnt know what they are doing u get a line of *** from each of them but still nothing is rectified after 3months of me n my boyfriend calling n going to the show many many times.First the tried to deliver my order a week earlier than what we signed for in a broken down truck that the roof was torn open on a rainy day. When we called in January about our mattress sinking in in the middle ,after a week they send someone and he tells us he's not a mattress guy he's a frame man (are u kidding me) so they had to send someone else after a few more weeks n still the had the wrong part i cant believe The incompetence of this company .I have had enough all i want is my bed fixed and a good night sleep !!!!!
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Review
#610456 Review #610456 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Bad quality
We were given a delivery date which we had agreed to and signed the contract on. This delivery date was an entire MONTH out from the day we purchased the furniture! When the delivery date came and went, our furniture was not delivered for another THREE WEEKS!!! We...
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Review
#609020 Review #609020 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery
2.2
Details
We bought a sectional sofa from Ashley Furniture in Plano, TX on 02/15/15. When the item was delivered (03/03/15) the delivery folks were in such a hurry to get to the next stop the gouged a door, scraped paint off my walls, and overall were a couple of amateurs. ...
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Review
#608859 Review #608859 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Design of furniture
Cons
  • Delivery service
  • Customer service sucks
  • No one wanted to fix problem
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Ashley Furniture review in Winter Park, Florida: Dissatfied customer

It is so true what the customer above wrote. I purchase a living room set from Ashley's furniture store at 80 Nardozzi PL. New Rochelle, NY 10801 3/12/11, and by August, 2013 the sofa started peeling off on the cushion where the stitching is. I call the phone number on my receipt and spoke to one of their representative by the name of Inga on 1/9/15. She was so nice in her initial response and promise to send a set of replacement cushions even though my one year warranty already expired. But, about 45 minutes later; she call my phone and left a message, that her supervisor wouldn't allow her to send me replacement since my warranty had expired. So, she left a number for me to contact the manufacturer to see what they can do about it, which was kind of disappointing since I've only bought it 29 months prior to it started peeling off like a snake changing its skin. Now I'm about to contact the manufacturer to see what they'll do about it.
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Review
#608240 Review #608240 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Pros
  • Design of furniture
Cons
  • Quality of furniture
Reason of review
Bad quality
Loss
$1088
Preferred solution
Replacement with better quality