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1.6 Based on 378 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 10
    • Price 6
  • Customers don't like
    • Being lied to 35
    • Quality of furniture 24
    • Customer service sucks 22

I made a purchase with them and in the disclosure that I signed it says if I find the same furniture for chipper they will give difference 110% in store credit. Manager of the store told me that he will never do that and the store that offered me a cheaper price might not be legit. So they are doing fake commercial to make money. Do you guys think I should hire a lawyer and sue them for that???? If anybody can recommend good lawyer in my area I... Read more

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Ashley furniture is the worst furniture you can ever invest in 8 months of having our couch and it looks and feels like we have had it for 10 years. Color is discolored and cushion isn't even holding up. They accused us of using the wrong cleaner on it when we didn't even clean it. Don't accuse if you dont have facts. Worst costumer service and product are even worse. I would never ever buy furniture from this place again . If anyone... Read more

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i purchased a bedroom set from Ashley Furniture store in Burbank California. The sales rep was nice (as usual) and he showed us a few sets that were in our price range. We went with the 14-piece bedroom set for about $999.00. We paid extra to upgrade our mattress, purchased an extra nightstand, warranty, delivery, and taxes- the total came out to $1800.00. The furniture was delivered 2 weeks later and the bedroom set came with out a screw needed... Read more

Was this review helpful? 5 42

I would never recommend buying from Ashley Furniture. They don't accept any returns, no matter what the situation is. They also charge a restocking fee of $140 without telling the customer. You may think the furniture you selected fits or looks right in your home, but what if it doesn't, you are out the money, plus some. They do not care about keeping customers or making them satisfied. They don't return phone calls and are very... Read more

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Approximately 7 weeks ago, I selected and paid in full for a chair from Ashley Furniture Homestore in Catonsville, MD on Baltimore National Pike. My invoice stated that the furniture would be ready for pick at the store in 2-6 weeks. Seven weeks later after not hearing a peep from them, I called to find out the status, only to find out that they decided to discontinue making the piece of furniture I had ordered and also decided not to notify... Read more

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My husband and I went to Ashley Furniture to buy a cabinet to place our cable box, DVD, etc in. When arriving the sales lady greeted us and we told her we wanted to just look around. She STALKED us through the entire store. We were trying to look and discuss our finances as we decided on the piece that was right for us. My husband got so tired of seeing her peek around every corner watching us he wanted to leave. More Reviews on Ashley... Read more

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Recently my husband & I selected some furniture items & placed them in the layaway. After 14 days we changed our minds & tried to get a refund. At that time we discovered we could only get store credit. We understood that aspect but we were told the $769 we paid would be forfeited because it was less than the $2800 we would have spent. How can you force someone to continue with a contract you no longer want? I should not have to spend... Read more

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Went to Ashley furniture & bought a sectional, but before buying it I told the salesman the dimensions of the area to which the furniture was going. It was a tight fit but he went & got a manager and told the manager the dimension of the area and the couch. The manager assured me it would fit I again asked are you sure because I did not want to pay a restocking fee if there was any doubt. Again, yes it will fit!! Well guess what it didn't fit... Read more

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I recently purchased some new living room furniture from Ashley Furniture located in the Spring Meadows Shopping Center in Toledo, OH on September 16, 2011. This purchase was to replace my 30 year old furniture. My complaint is that the chair and a half which cost more than the couch itself was understuffed and has a pretty good sized dip in the top portion. My cat pretty much likes to nap on this chair because it has such a dip. If I were... Read more

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If your looking for a disgusting return policy that will infuriate any shopper you know, well, Asholely's will beat that experience! I have never dealt with any company that has such an unreasonable return policy as this company's! 20% of your original purchase plus shipping both way's. Stay away if you want some sleep at night, because this will make you a zombie! I will lit all my friend's know about this and I would hope you will ask for a... Read more

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