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In Sept 2009 we purchased a simmons beauty rest mattress and within 5 months the sides caved in. We called, tech came out and said was a defect. Went to store to get refund and they said no. We had to pick another masttress. Unfortunately they discontimued the simmons...
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Anonymous
yada yada yda

sounds like you own a kingsize pillowtop no flip mattress. justaguythatknowstheindustry

This is added to my first complaint. After numerous telephone calls to corp. I was informed this morning that they would refund the price of the secional sofa, and the extended warrenty. they would be at my home with a release of liability and a check. I signed the...
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sam sausage
sam sausage

check out ashley furniture at my3cents.com I would never buy anything from them,too! many complaint\'s. I guess it\'s the world verses them.

cohena2
cohena2

I had a similar experience at The Roomstore. But luckily after waiting 2 months and not receiving my furniture and being given multiple lies as to when it would be in I finall...

This is the continued complaint I filed on the 16th. I found the number to the CEO in charge of store retail sales this morning. I spoke with the office of Mr. Spand and explained what was going on. The end result is that they refused to send tech to my home as I had...
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Anonymous
Mr. gray

Call the corp. office in wisconsin. I called and spoke with Lisa, the assistant to ceo. I called everyday. They finally refunded my money and had me sign that they would no...

Anonymous
Ashley furniture: terrible qua

does anybody know how to file complaints against Ashley furniture ? thye did not want to repair damaged furniture even if it\'s related to their quality and in the warranty ...

Purchased a love set from Ashley Furniture and also the extended warranty. Store closed and when I tried to make a claim, the 800 'customer service number' informed me the store had closed. When I told them I knew that but that I bought my furniture from the...
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cohena2
cohena2

Ashley\'s a more expensive version of the Roomstore. But just as sh**ty.

I purchased Sectional 09/02/11, delivered 09/17/11, the sofa has sagging cushions along with the love seat, waited 3 weeks for relacement cushions, now need to wait another 2 weeks for tech. the furniture looks like is is over 10 years old and I have only had it for 2...
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cohena2
cohena2

Sounds just as bad as the sh**ty service I got from The Roomstore. I guess playing a little more than I did at the Roomstore doesn\'t help in trying to get good customer servi...

Received a bdrm set and found the headboard was damaged. The technician who came 10 days later said it couldn't be fixed and ordered a replacement. 3 weeks later they advise it's in and told us to return the DEFECTIVE one and pickup the replacement. We were...
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Anonymous
luis herrera

slow economy and its a shock that i have spent 3400 dollars and four weeks later my family still having to eat dinner standing up, because we still have no furniture... We hav...

Anonymous
Customer Service not

I\'ve been hung up on 3 times, put on hold for over 30 minutes and every time I do speak to someone they don\'t help and I get a different answer...normally takes 14 days not ...

Ashley furniture Dura/blend
Ashley furniture Dura/blend
On the date of 10/24/11 I purchased a living room set from Ashley Furniture .The set consisted of ,A couch and love seat, 2 end tables ,one soft table.I thought I was buying a quality product The couch and love seat of made of a material called DURA/BLEND. This...
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Anonymous
SB

Have you ever heard of Jennifer Convertibles? Same people.

Selmabynoe59
Selmabynoe59

Still not happy the sales people in your store come off as bullies when this is over I will never ever do this again. U live and learn sad

The Ashley Furniture Store in Pflugerville, TX is guilty of lying to customers to make a sale, and then management refusing to correct it. I bought a table with chairs at their store from a sales rep named Marquesa. At the time of sale she breezed through the fine...
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Anonymous
Anonymous

They SUCk yes they are liars had the same experience

Anonymous
PTL

Wow is this what the economy has come to or do sales people lack integrity? I think it is a combination of salespeople trying to make a living and inconsiderate and greedy cu...

Ashley furniture Dura/blend
Ashley furniture Dura/blend
Hello John, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are handled on the retail level. If this is considered a manufacturing or workmanship...
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Anonymous
Anonymous

i have purchased from ashley furniture several times including expensive leather sofas, over $3,000. and i had them for more than 10 years and yes they faded just a bit and h...

Anonymous
Anonymous

This is not surprising from Ashely. They buy shi* furniture and sell it for an outrageous price. I strongly encourage you to contact the Attorney General for your state. Get t...

Bought a rocker/recliner in July. A few months later, when rocking, there's an audible tapping. Took 2.5 weeks to get someone to my house. He heard the noise and stuffed a piece of cardboard in between plastic foot and wooden frame, then squirted wd40. 2 weeks...
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