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1.6 Based on 419 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 11
    • Price 7
  • Customers don't like
    • Being lied to 36
    • Quality of furniture 24
    • Customer service sucks 23

Ashley Furniture is basically denying factory flaws. I have this huge sectional that cost over 2500.00. The material is clothlike and is coming apart at the seams, the undermatting is showing in three spots which nothing can rub or touch the seam. Just one armrest on the couch is starting to shed threads. This thread shedding is being blamed by the service technician by my clawless cat. The seam separation is being blamed on people bumping into... Read more

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I KNOW MY DAUGHTER GOT A QUEEN BEDROOM SET FROM ASHLEY FURNITURE CO., AND IT IS A REAL GOOD SET. WHAT I HAVE LEARNED FROM BUYING FURNITURE, IS YOU GET WHAT YOU PAID FOR. IF IT WAS A CHEAP PRICE, YOU GET CHEAP. SO THINK BEFORE YOU BUY. ASK YOURSELF WHAT IS BEST, THE PRICE AND WORKMANSHIP, OR JUST BUYING FOR LOOKS, OR A CHEAPER PRICE? I HAVE BOUGHT FURNITURE FROM SEARS, AND SURROUNDING FURNITURE STORES AND I KNOW WHAT I BUY HAS TO FILL THE... Read more

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I purchased a bedroom set about 20 months ago. The craftsmanship was so poor, that a nail was sticking up on the platform bed that eventually ended up puncturing my sleep number inflatable bed. They had requested that I email them pictures, which I did, but after I did, I called 20 times to get someone in authority to listen to my request, but they just never return calls and the hold times are long enough to just make you scream. I usually... Read more

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The genral manager of ashelys insisted that there furnitur was made in "USA" But it was not as i found in this website. It is made in china which 85% of products is made.I just have to say somthing until 100 words so im justing going to hit a letter. h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h Read more

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Our bedroom set was delivered November 3rd. By 11/16/11 the dresser had come apart at the seams, it was never nailed/glued together. Ashley sent a technician by 11/29. The technician was able to get our trapped clothes out of the dresser but was unable to fix the drawers. They ordered drawer parts 11/30/11. The manufacturer replied there was too much damage to send parts and asked that the whole dresser be swapped. The store owner has... Read more

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We went to Ashley Furniture @StoneCrest Mall, GA 20 minutes before closing. My wife was the first to notice that no one greeted us at the door or said hello ...I brushed it off. We decided however to see if this was so. We went around the whole store as we were had just purchased a new home and had basically no furniture and to our amazement we walk right past reps doing nothing of significance over and over again and they all ignored us -THE... Read more

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Alright,Well I have now spoken to a supposedly part owner of this company. Who also refuses to refund my money , and when I said well seems my only recourse is to hire an attorney. At which he replied well we have our own attorneys as well. I thought I bet so, because I am sure I am not the first one to claim a case against your company. I just wish there was a way to have everyone that has lodged a complaint against them to make this public... Read more

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Bought table in Nov. Picked up 2 weeks later when it came in.Got home with it and it was damaged.Called them,they said would be Dec.8th befor tech could look at it.He came, took pictures, new table was to be ordered When they came Dec.29th Table had been repaired on corner.Called next day.was on hold for 17 min.when phone went dead(manager was checking on something)Called back . Said will order another table.I paid almost 900 dollars for a new... Read more

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The company service ends the second after they have received your money. We bought the extended "warranty" which they refuse to honor for a problem that is listed as covered in their warranty information. It was very difficult to get them to answer questions about the warranty and they are extremely rude on the phone. We were not even notified that our claim was denied except for a manager getting on the phone telling us that he does not... Read more

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Would not recline without pulling handle over and over. Their prices are low because their furniture is cheaply made. Very shoddy workmanship. IT IS ALL ***! IT IS JUNK MADE IN CHINA. IT IS CHEAPLY MADE. PAY A LITTLE MORE SOMEWHERE ELSE! ASHLEY FURNITURE IS NO GOOD! Sales associates were rude and acted pushy. We were told our recliner was leather and our mother- informed is IT WAS NOT, IT WAS PLEATHER! THEY THEN LIED AND TOLD US THAT THEY SAID... Read more

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