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Couch Review

We had the same issue, happened 2 years after purchase. Went to the store to see what could be done and were told nothing could be done. Salesman then proceeded to try and sell us another couch. We walked out. Never again.
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Review
#590294 Review #590294 is a subjective opinion of poster.
Reason of review
Poor customer service

Ashley Furniture review in Concord, California: Ashley is HORRIBLE!

Customer service is terrible (even when district mgr was involved) Have had a replacement and 5 repair calls a POS electric recliner. I have been waiting over 2 1/2 months for the issue to be resolved. The warranty company is just as bad. Do not spend your money with Ashley! Take a look at Yelp people, they do not care about customer service after the sale is made. No one ever returns a phone call from either Ashley or Montage ( the warranty co.) Managers and supervisors at both companies could really care a less. Avoid like the plague..they really are that bad!!
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Review
#590136 Review #590136 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Warranty issue

Ashley Furniture review in Miami, Florida: Leather sofa peeling

1.7
Details
I bought this sofa less than a year ago and in several areas of the couch it is peeling along with discoloration. To mention just a fiew area of the couch that is peeling such as the left armrest, the back rest area. When I called headquarters, I was told because I don't have the extended warranty this will be an out of pocket repair. They also provided a company that will repair the problem. A.F. quality furniture is worst than Rooms-To-Go. I visited Room-To-Go before purchasing the sofa at A.F. I can truly say that R.T.G were honest enough to inform me of the level of quality in their furniture. I will never again buy anything from Ashley furniture. There furniture quality is the worst I ever encountered.
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Review
#589810 Review #589810 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Quality of furniture
  • Lies
Reason of review
Bad quality

Ashley Furniture Delivery Service Review

1.2
Details
Delivery dates changed,furniture damaged and supposedly reordered but received same damaged piece two weeks later,customer service had me on hold for 47 minutes.Delivery personnel rude,received no delivery phone call as they had been given the wrong number by sales person.
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Review
#589524 Review #589524 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Damaged or defective

Reclining power sofa broke within 18 hours ASHLEY FURNITURE

Did not even have the tags off. 1/2 of the sofa reclines the other power button does not work! Mainly complaining because we stayed on line for 46 minutes with Customer Service and still no answer! e-mailed them. Still no Answer! Called store and they said they would e-mail so-called Customer Service and have them call us. Still no call. I am very sorry we did not check out "pissedconsumer.com" before spending $1,000! I can only hope they read this and take care of it! ASHLEY FURNITURE HOMESTORE. Bought in Daytona, Fl. If they will call we can schedule repair!
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Review
#589106 Review #589106 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Ashley Furniture review in Miami, Florida: Ashley

BUENO AL PARECER ESTO VA DE MAL EN PEOR, YO COMPRE UN MUEBLE EL 17 DE DICIEMBRE DE 2014 Y TODAVIA ES LA HORA QUE NO ME LO HAN ENTREGADO. QUEDARON EL DIA 10 DE ENERO Y LUEGO DE ESTAR LLAMANDO Y ME INDICAN QUE PARA LA PROXIMA SEMANA Y LUEGO DE LA SEMANA ME LLAMARON QUE ESTABA ATRASADO Y QUE TARDARIAN 2 SEMANAS MAS. LE RECLAME QUE O LO CANCELABA O ME DABAN EL CREDITO DE LA ENTREGA Y TODAVIA ESTOY ESPERANDO QUE ME LLAMEN PARA DECIRME QUE EL CHEQUE ESTA LISTO. ESTA COMPANIA NO SIRVE Y EL COLMO QUE LO TOME A CREDITO Y UNA ESTA PAGANDO POR UN MUEBLE QUE NI HA SIDO ENTREGADO. QUE IMCOMPETENTES
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Review
#589073 Review #589073 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ashley Furniture review in Bergenfield, New Jersey: Dining Room Table with all matching pieces (Hasbrouck Heights, NJ)

Purchased a dining room table with 6 chairs approx. 5 years ago. The wood on top is a Pecan color with Antique White bottom. First time we sat to have dinner, thank god we all filled our plates by the stove and carried them to the table. When cleaning up we noticed the heat from our plates left big round spots that were hard to get out. Also, constantly have water spots as soon as you place a glass on table top. One night had a friend come over to cook and she placed all the food in center of table (of course the food was removed from the hot pan and put in nice casserole dishes.) We have yet to get this heat mark out of the wood and have since learned that we must put down brown paper bags and then add place mates on top of the bags to avoid more heat marks. I also started noticing within 1st year that the wood around the edges are chipping or splintering. Very frustrating. Trying to find a table now to match the dining room cabinet and wine rack with table top is very difficult. I wouldn't mind being part of a Class Action Law Suit to get my money back on this set. I can be reached at CKennyNJ@aol.com.
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Review
#586599 Review #586599 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Bad quality

Other Product Review

1.4
Details
Mala calidad peor servicio y politica de devolucion
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Review
#585099 Review #585099 is a subjective opinion of poster.
Reason of review
Poor customer service

Ashley Furniture review in League City, Texas: Poor customer service, delivery, products

1.0
Details
They DO NOT meet their delivery dates, keep changing!! Furniture is of poor quality. They do not follow through with their commitments to fix things that are broken. Poor staff and management. Nobody cares!! Spent countless hours on the phone trying to get my furniture delivered. Got bits and pieces. Had a dinnette table and no chairs for over 2 weeks. Had a love seat and no sofa for 2 weeks. Their products and services have really gone downhill since they first started. Go elsewhere!!! You do not want to buy from them!!!!! Read all the complaints before you go here!! I wish I would have!! This has been the worst experience of my life. I have bought from them since 2001 and I will never, ever go back into an Ashley Furniture Store again!! I spent over $6,500 on a dinette set and living room set so it was not cheap!! I would rather pay a little more and get better workmanship, quality, and customer service!!!
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Review
#584685 Review #584685 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Customer service sucks
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Deliver product or service ordered
1.0
Details
I had tremendous dissatisfaction and inconvenience on account of purchasing Ashley Signature Sofa set from their distributor in Dubai. The Quality of the Sofa did not meet basic expectations of a Sofa set . The store representative at Atrium furniture in Dubai insisted...
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Review
#584447 Review #584447 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Quality
  • That i was lied to
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Sofa Set