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Ashley Furniture - Bed Review from Flowery Branch, Georgia

1.4
Details
I have had an issue with Ashley Furniture HomeStore and the store not honoring a warranty item. I paid for a 4 year warranty had to wait two weeks for someone to look at my item, have waited now 6 weeks for my item, called on November 4th told my item will be delivered today and waited all day without the items. Called customer service told my item was never in stock and I have to wait yet another week for my item. I have gotten the run around and still have no bed after paying for my warranty. Could you please look into this for me my name is Danielle Bruce phone number is 314 420 0824. Thank you in advance.
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Review
#555369 Review #555369 is a subjective opinion of poster.
Product
Ashley Furniture Bed

Ashley Furniture - Furniture Review from Bellevue, Washington

Oscar sales rep. Lied to me saying that furniture that I bought in full cash was available same day then lied to me saying that furniture was available on 10/25/14 got to ashey furniture was not available then said you should off contact when you have any problem try ed to him about this problem but instead brings his supervisor supervisor said all furniture is not available till 10/31/14 oscar said to supervisor no it was available for 25 supervisor corrected him saying all furniture was available 31 then Oscar told me no I never said furniture was available before 31...request my money back didn't trust after to many lies supervisor said didn't carry cash how could be true when I payed in full with cash then supervisor lied to me again saying that I sing that agree that could get refund by check within 7-21 days request paperwork with my signature she only gave receipt then said that couldn't gave me paperwork that according to them i sing now she speaks to her boss to asked if I could have paperwork that she had said didn't have when I request to speak when showed her no signture agreen to get payed by check within 21 days wanted my money back she force me to sign if wanted my money back don't trust this company to many lies if they lied about so many things I'm sure they lie about there mattresses and there furniture won't ever buy from them again......
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1 comment
Anonymous
#895678

Your grammar is terrible.

Review
#552266 Review #552266 is a subjective opinion of poster.

Ashley Furniture - Furniture Set Review from Dallas, Texas

4.5
Details
I needed to purchase a new couch. When I walked into Ashley furniture I was greeted by a sales associate. He allowed my to walk around the store and take my time without feeling pressured to make a purchase. When I decided on a couch my sales associate let me know that the couch was temporarily out of stock but he would call me in three weeks when it was ready for delivery. Much to my surprise, two weeks later my sales associate called to inform me my couch was ready for delivery and allowed me to pick the day that worked best for me. The delivery was scheduled to arrive in a four hour window. In the exact middle of the delivery window, the delivery men came and careful set up my couch exactly where I wanted it placed. Everything about my experience with Ashley furniture was great.
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Review
#551939 Review #551939 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set

Ashley Furniture - Furniture Set Review

I am VERY pissed off right now! My payment was late because when I set up my account I was told I could not have my due date set up on the 15th and that I could only get the 1st of the month. So when I tried to make my payment the hateful, smart add manager of the RAY inside Ashley Furniture in Cordova, TN (her name was Crystal) told me I HAD to pay for a month and a half, which was 397.67, even though my payment was supposed to be 271.16. I DID NOT authorize the larger payment but she charged my card anyway!
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Review
#550815 Review #550815 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set

Ashley Furniture review in Draper, Utah: Poor customer service

1.5
Details
Terrible customer service, they cancelled our home delivery last week without our knowledge, and scheduled it for today. The delivery today was missing half of the furniture we bought, when we contacted the customer service department we were instructed by SHELBY that we were definitely getting a further delivery between 1-4pm, when that didn't happen and I called again - Shelby denied she had confirmed the delivery, was very curt and abrupt and basically made me feel like I was making her life extremely difficult. She had no answers to why I had missed 2 days of work for deliveries that didn't arrive, she was unwilling to help look into our problem, her only response was that the trucks were already out for the day so no additional deliveries could be made - which I could understand IF she hadn't assured me that we were getting a delivery later in the day! Draper UT Store - you really suck in the customer care department!!!! Your store people are great, very friendly and helpful but I guess as soon as you get our thousands of dollars you really don't give a hoot about us!
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Review
#549063 Review #549063 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Problem with delivery
1.0
Details
I had a defective sealy mattress , which they agreed was defective , so they come out with another one , but the guy looks at the matress and goes back to his truck , I am waiting for ten minutes , then the guy hands me the phone and says there is a small stain on...
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Review
#547579 Review #547579 is a subjective opinion of poster.
Cons
  • Delivery service screwed me over
Reason of review
Delivery driver was going to swap out mattresses for defective . found a small stain refused to take it , i said get a plastic liner from you truck and we will put it in there , very small stain had to get a flashlight to see it , . still would not take i
Loss
$300

Ashley Furniture - Owner Review from Toms River, New Jersey

1.0
Details
This has been the biggest mistake of my life. I had damaged used merchandise delivered to me in 7-2014. And I continue to try and deal w this correctly. I have tried to contact Barry the owner which refuses to call me back. I have spoken numerous times to mgr mark, mgr Marcus , Brittany and Danielle at the Edgewood (Home office ) and yet I still can't get this damaged used merchandise replaced or remove from my home. I wouldn't recommend this place to a baboon. Very unprofessional upper mgmt. Lack of follow up or communication. I highly recommend everyone go some where else. This is disgraceful. Guido. A
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Review
#547563 Review #547563 is a subjective opinion of poster.
Service
Ashley Furniture Owner
1.0
Details
Long story short. Bought couch and recliner from local store. Threw out a beautiful couch because my husband needed the automatic push button recline feature (he is disabled with a serious back injury). Loved the product until about a year and a half later. Wrote...
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1 comment
Anonymous
#890804

Our sofa and live seat is fall apart too. The material is so cheap and there's holes in every cushion.

We've had our set for approximately a year and a half also. We bought the guardsman protection plan and they denied our claim saying they do not cover that type of damage. We bought the plan based on the advise of the sales people at Ashley.

Cheap cheap furniture that we are now stuck with. I will never shop Ashley again!

Review
#547439 Review #547439 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Damaged or defective
Loss
$1400
Preferred solution
Give me another sofa and recliner Free with power recline.

Ashley Furniture - Poor Quality Furniture Review

I purchased Furniture from the Ashley home store in Nanuet NY. The furniture is expensive with poor quality. Purchase over $10,000 worth of furniture. More than half had damages. My reclining chaises has a1/2 foot deep gap when reclined. I spent over 3 months dealing with customer services. They sent the same incompetent tech to my house 4 times. After serveral letters and complaints the chaise was reapalstered only to have the stitches come undone. I'm still waiting for them to replace a mirror from my dresser. Do yourself a favors save yourself a favor avoid this store and all ashley furniture
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Review
#545466 Review #545466 is a subjective opinion of poster.

Ashley Furniture - Repair Review from Lawrenceville, Georgia

I have purchase a durablend leather sectional. From the time i purchase the sectional it had nothing but problems froml small holes to now peeling on back cushions. I had the sectional for not more then three years. The extra warranty is money thrown out the window , because they said i made the smalll holes but i keep saying that it from being in your warehouse too long probably dust mites . Your repair representative is not for tbe customer but for Ashley company of poor workmanship of integrity of owning that this sectional have damage from the beginning. I will not recommend your store to anyone.
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Review
#545268 Review #545268 is a subjective opinion of poster.
Service
Ashley Furniture Repair