furniture store customer service customer service ashley delivery money manager warranty
1.0
Details
Went to Brentwood tn store and ordered a desk on June 24 it was to be delivered on Saturday the sixth. They called on Wednesday and said that due to a manufacturing delay, they did not have this item in the warehouse and cannot deliver it on the date promised. The...
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Review
#1576740 Review #1576740 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • What i thought i was getting
Cons
  • Quality and attitude of company
  • Service
  • Lack of integrity
Reason of review
Customer service
Loss
$600
Preferred solution
Full refund

Long time loyal customer ripped off no respect | Ashley Furniture review from Los Angeles, California

my identity was stolen i had to close all my accounts and open new ones. I had all accounts on auto payment and only owed 500 which was hoing to be paid off last month due to promo well long story short i forgot in the mess and i recievef interest charges added toy account in the amount of 1200 I called as soon as I found out due to the auto payments and trying to add new account and not be charged to the old account and return fees etc they were straight up rude I cannot afford this additional expense after trying to recover from this theft for the 4th time this sucks shame on you ashleys thanks for kicking a loyal long time customer while she is down
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Review
#1576061 Review #1576061 is a subjective opinion of poster.
Service
Paymentsmd Customer Care
Pros
  • Furniture
Cons
  • Customer support representative
  • Personal attack
  • Whole experi
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund
Tags
  • no warranty support

Warranty if no really a Warranty | Ashley Furniture review from Fort Lauderdale, Florida

I purchased "leather couches" and they are turning yellow. The furniture is 2 years old and we have not even finished paying them. Customer care claims it's ware and tear, when this product is supposed to be quality leather, and barely used. It turns out to be that the warranty doesn't cover discoloration!! What quality furniture is ASHLEY selling to consumers? Are they being transparent at the time of selling their furniture? Totally disappointed and will never step in their stores again!!!
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Review
#1563496 Review #1563496 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Warranty issue
Loss
$3
1.0
Details
We bought a dining table and 6 chairs. The Ashley Furniture Home Store sold us the 5 year MFS "premium combination warranty" and we had problems with the furniture immediately upon delivery. The delivery people knew we were moving and said to call once we were moved as...
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Review
#1561521 Review #1561521 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • So far i do not like any of this experience
Reason of review
Warranty issue
Loss
$1677
Preferred solution
Full refund
Tags
  • Chairs
  • Dining Table
  • Warranty
2.0
Details
I purchase an Dandrea sleeper sofa and the sofa pillows were hard as a rock. I am getting ready for guest for my daughter's wedding and needed the sofa to be comfortable. I contacted the Webster Tx Baybrook location and was told that I could not exchange the sleeper...
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Review
#1559468 Review #1559468 is a subjective opinion of poster.
Product
Ashley Furniture Dandrea Polyester Sofa
Cons
  • Customer service sucks
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1100
Preferred solution
Price reduction

Cheap fragile bedroom furniture | Ashley Furniture review

1.7
Details
I bought the ashley signature series for our honeymoon gift and six months in the side slat broke in half and the cheap slats broke as well.i reached out to the store in district heights md and they said the warranty they pressed me to purchase did not cover my isdue. In addition i tried to pay off the items before the finance charges started and no one answered the phone in the evening. I hate this company .the lousy cheap furniture and the ridiculous overcharge for this shoddy crap they call furniture.
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Review
#1558786 Review #1558786 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality
1.0
Details
Hello. I ordered 3 beds on April 27. I was told delivery would be 3 to 6 weeks. I waited and called the store numerous times only to be told that all the pieces were not in. The order was finally delivered to my home 8 weeks later. This past Saturday. I had ordered the...
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Review
#1555354 Review #1555354 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery
1.0
Details
I ordered a couch and TV stand...was to be delivered to my new place. Dispatcher told me I would get a 30 min. heads up from drivers for final delivery address instructions. Then the drivers would wait for 30 min. before leaving if no one was at address. On day of...
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Review
#1554794 Review #1554794 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery

Poor handles on dresser | Ashley Furniture review

2.7
Details
I have same problems wth dresser and nght stand drawer handles. Cheaply made. 4 is broken 2 on my mght stand and 2 in dresser. I dont knw where to buy them otherwise I would already had bought them.
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Review
#1547760 Review #1547760 is a subjective opinion of poster.
Product
Ashley Furniture Dresser
Reason of review
Bad quality

Very horrible experience | Ashley Furniture review from Warner Robins, Georgia

2.0
Details
Very horrible experience - Ashley Furniture review
Purchased my couch at Ashley furniture homestore and my couch is full of bed bugs my kids are getting bit up very disappointing 4,000 loss
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1 comment
Claudia
#1760421

Can you give me a call, my number is 5622354190 I have the same issue.

Review
#1545840 Review #1545840 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality