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Ashley Furniture - Furniture Set Review from Rancho Cucamonga, California

My couch broke in two places I call distribution center to tell them what happen I told them I didn't want this couch I wanted another couch but they insisted on ordering me another one they said to inspect the new one I inspect it I sent it back they were suppose to call me that day and they never called I called the store I bought it from no manager there so I had to wait till Monday .Monday they called me and told me they can fix my couch by tearing the bottom up and putting extra wood underneath it to give it more strength I was so upset I told them no I was not doing that finally after three weeks of this they told me I could exchange the sofa only that's why they didn't want to let me have a new couch because they don't want to replace my whole living room suit I just so frustrated by this point so now I'm not going to have a matching set so when I got to the store it me a little while to pick a couch out but I did no manager there again I guess they only work three days a weektje girl told me I was going to have to pay the difference I was so upset I spent 2800 dollars so I ended up not being able to get what I really wanted I just think its ridiculous to nick pick a customers to death the only good thingabout this whole situation is that the manager was nice I didn't have to pay the difference on the couch but it wasn't the one I really wanted it was my second choice and she also let me have the comforter that I wanted
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Review
#545175 Review #545175 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set

Ashley Furniture review in Bay Shore, New York: UNACCEPTABLE WAIT TIMES FOR 10 MINUTE REPAIR

1.4
Details
I HAVE BEEN BACK AND FORTH WITH CUSTOMER SERVICE ALL DAY!! WHY?? TO SCHEDULE A SIMPLE 10 MINUTE REPAIR AND AT FIRST I WAS TOLD A TECH COULD BE HERE ON OCTOBER 31ST AND AFTER COMPLAINING THE BEST THEY CAN DO IS OCTOBER 23RD?? WTF!!!!! I PAID OVER $1,000 FOR 6 DINING ROOM TABLES AND THIS IS THE BEST THEY CAN DO??? YES ASHLEY FURNITURE #1 NAME IN FURNITURE COMPLAINTS!!! I AM SERIOUSLY PISSED OFF AFTER HAVING WASTED AN ENTIRE DAY WAITING FOR CALL BACKS. I GOING TO PRACTICE MY FIRST AMENDMENT RIGHT TO FREEDOM OF SPEECH AND BEGIN A SOCIAL MEDIA BLITZ DETAILING HOW CUSTOMER SERVICE TOOK ME FOR A MAJOR RIDE TODAY AND I WILL STAND IN FRONT OF THE STORE WHERE I PURCHASED MY CHAIRS LET POTENTIAL CUSTOMERS KNOW HOW TERRIBLE CUSTOMER SERVICE IS!! FOLKS, GO TO BOBS!!
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Review
#544948 Review #544948 is a subjective opinion of poster.
Service
Ashley Furniture Repair
Cons
  • Customer service sucks
Preferred solution
Fix my damn chair within the next 3 days not weeks!!

Ashley Furniture review: Pissed off customer

Ashley Furniture review - Pissed off customer
Ashley Furniture review - Pissed off customer
OMGoodness!! I bought the couch and chair from Living Spaces, a year later I went back and bought another chair. I also purchased the warranty. Six months after I bought the second chair the couch started peeling. A few months later the chair started peeling as well. The new chairs hasn't yet, oh but it will. I can't afford to furniture at the moment so I have this piece of *** covered. I was also told by the warranty company they would not replace it. I am so angry because I was mislead in the store, and was Laos told that the furniture would last under normal wear. I don't have kids jumping on the furniture; DO NOT BUY THIS STUF!!! I'm out close to $2000. Thank God I didn't buy the ottoman. The picture above looks good compared to my furniture. I wish I was so lucky.
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Review
#544587 Review #544587 is a subjective opinion of poster.
1. I purchased new bedroom furniture July 26, 2014 from Ashley Furniture in Fountain Valley California. I spent over $4,500 and was very excited about this furniture based on its appearance and other furniture I purchased from Ashley over the years. I told them I did...
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Review
#543707 Review #543707 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Price reduction
Hi I have the same problem except I actually have a bedroom set that I purchased 2 1/2 years ago and when direct tv moved my dresser to run an outlet behind it they found the back of the dresser to be filled with mold. I pulled the end tables and found the same issue....
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1 comment
Anonymous
#1565122

I have the same exact issue... mold growing on the back of dresser, nightstands and armoire. My bed is fine though and there is no mold anywhere else.

Review
#543556 Review #543556 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set

Ashley Furniture review: Furniture at Ashley

I have been admiring the North Shore collection for five years. I put it in layaway couldn't get it lost my money, they never took it out of the warehouse because they said it always in the warehouse, but wanted to charge to restock it. $1000 dollars. Well recently about six month ago I bought the furniture. It just looks good. the finish comes off with the drop of a penny on the furniture. I bought this dinning room collection and my guest was sitting in it the leg broke from under them. The warranty is not worth the paper it written on and they force the warranty on you. You say no and they write it up anyway.
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Review
#541847 Review #541847 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
2.4
Details
We have the same couch that is pictured. We bought it about the same time and after about 2 years the same pealing and and cracking started. but not just the couch but the love seat, chair as well. We were also told the same thing that it was not covered. It kind of...
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2 comments
Anonymous
#1192075

We had the same issue. Couch started peeling in a small area but now has covered the entire couch.

Not worth recovering and nothing is covered. Will never buy Ashley furniture again

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Review
#540759 Review #540759 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Reason of review
Defective material and poor customer service
Loss
$2900
Preferred solution
Would like product that we purchased to live up to the baloney we were told about when we purchased. Would love a refund and or replacements of products we purchased. Keep in mind that couches a classified as a "durable good" and should live up to that...
Bought a twin mattress from the Palmdale, Ca. Ashley Furniture. Had it delivered and was told by sales rep that they would pick up my old mattress.Drivers got here, delivered new mattress but would not take old full size mattress because of lightly soiled and stained....
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4 comments
Anonymous
#1425260

I am not purchasing from Ashley for exactly this review

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Review
#540632 Review #540632 is a subjective opinion of poster.

Furniture Review

Absolutely the WORST experience in my life! I will NEVER waste my time going back. 3 different people in the showroom lied about purchasing and delivery. The only time I get a response is when I call and get upset. Im over it. I will not accept delivery now. They can keep their ***!
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Review
#540161 Review #540161 is a subjective opinion of poster.

Stuff Overcharge Review

I Dont agree with the financial charge they over charge for stuff that's not quality
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Review
#540123 Review #540123 is a subjective opinion of poster.