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Ashley Furniture review in Brooklyn, New York: Broken and dangling chairs. Bad customer service

1.0
Details
i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn NY. the sales person name is Moris. He was talking to me that those were the best table better than Raymour & Flanigan. also moris has told me that the dining set was made in usa not in china. when i receive the table and chairs, one of them was broken and the other one is dangling. I called he said he will re order a leg and it will take a week. It took a whole month to get the leg of the chairs. I keep calling and asking for refund and he dont want to. And one of the other chair leg is still crack. Every time i called the store he is never there, and always busy. Then i called ask for the manager and he said is me and i ask what is your name and he said mark, and i said how mark sounds like moris, he stood quiet and then spoke and said that was his brother. Then another excuse was that he is sorry because he is opening another store by jamaica ave. Too much story, and no help. I do not recomend no one buying from them.
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Review
#527598 Review #527598 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Damaged or defective
Loss
$850
Preferred solution
Full refund

Ashley Furniture - Bed Review from Toronto, Ontario

I purchased a sofa bed via Bomar in Milton, On! I had problems from day one! The cushions were replaced! The mattress springs (bed slept on once) went through mattress and they replaced with thicker mattress! Never slept on and rings from springs show! Bomar went to replace and brought orange piece when I refused to accept wrong sofa and colour and return my original sierra colour they tossed on lawn! Bomar representative was so rude and then when my original sofa bed placed in apt! When I pulled out bed two springs were broken! Both Bomar and Ashley did/refused to do anything !
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Review
#526943 Review #526943 is a subjective opinion of poster.
Product
Ashley Furniture Bed

Ashley Furniture review in Kissimmee, Florida: Ashely Claims Fake Leather, Bad Warranty Policy.

I purchased a living room set, sofa, love seat, recliner and coffee table four years ago. Also purchased the 5 Year Warranty. Now I had problems with the recliner peeling and cracking and the love seats arm is broken. After jumping through many hoops with the warranty company and Ashley furniture. I paid an extra $100 to get to keep the damaged love seat and use it in another room in the house. Then after all of this, they magically discover that my furniture is discontinued and no longer available. Ashley wants me to take a store credit, buy newer more expensive furniture and have to repay for delivery. My other option was to get my $100 back and get a refund on the purchase price of the warranty. However, now I can not get the warranty rep back on the phone after 2 days of calling.
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1 comment
Deasha
#862397

With all the Ashley problems that everyone complains about, I wouldn't set foot in one of their stores.

Review
#526503 Review #526503 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Not as described/ advertised
Loss
$657
Preferred solution
Let the company propose a solution

Ashley Furniture review in Tucson, Arizona: Incomplete order

First of all i ordered 1 months ago some furniture two bed sets and some couches, they took everything incomplete i got my furniture all separate, and i'm still missing some stuff from my order i had to cancel my order because they were taking too long. i talked to the manger and the sales man and they wouldn't give me a response about getting my order complete. they were so unorganized and they didn't do nothing in return. really disappointed this happened. i didn't get my lamps that came with my bed set and they called me when they were already outside my house. i had to get out o work to go attend them instead of calling me in advanced.
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Review
#525761 Review #525761 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund

Ashley Furniture review in Omaha, Nebraska: Peeling leather

Bought two Ashley leather loveseats with center console from Nebraska Furniture Mart in Omaha Nebraska. After 15 months one side of one loveseat around the head area is peeling.I asked Ashley to recommend a repair since the warranty was for one year - they said contact the retail store where I bought it, they had nothing to do with it now. I contacted Nebraska Furniture Mart and they said they considered the peeling as normal wear and tear. Horrible customer service from the company and the store. Ashley Furniture Company obviously manufactures junk and has no interest in repeat sales.
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Review
#525186 Review #525186 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Reason of review
Poor customer service
Loss
$870
Preferred solution
Let the company propose a solution
I purchased a red recliner chair in March. Less than one month it broke. I wanted to return it for a refund. They do not refund. Instead they sent out a useless tech that took the top part of the chair and disappeared. Two weeks later I called to find out why my chair...
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1 comment
Deasha
#860414

With the number of complaints Ashley Furniture has, I'm surprised they're still in business.

Review
#525030 Review #525030 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund

Ashley Furniture Recliner Review

Ashley Furniture review - Simple Review #1408565851
Recliner, Durablend, this is the second, replacement recliner. The "Durablend" is peeling worse on the second than the original! Each recliner lasted less than one year! Awful!
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Review
#523955 Review #523955 is a subjective opinion of poster.
Product
Ashley Furniture Recliner

Ashley Furniture Sofa Review

I bought sofa and love seat 3 years back from Ashley furniture . Very very poor quality it Is peeling from all over
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Review
#522918 Review #522918 is a subjective opinion of poster.
Product
Ashley Furniture Sofa

Ashley Furniture review in Palm Desert, California: *** me

Went in Ashly furniture store one Sunday just to look, so saw a nice couch and salesman said they had I house "financing" no "credit check", never once explaining how this work, so one of the rep came over and made it sound so simple and you can pay it off within so many months, well let say that's when the nightmare begin, lie lies and more lies, my payment was 136.00 paid them each month on time til one month was out of town and called us like crazy, I said o no this is crazy so I decided to go Into the store to find out if I can pay them off and got the shock of my life, run this plan is a nightmare, don't do it, there gonna take you all the way to what you where quote when you suppose to have purchase price, this is a hampster wheel, I had the worse experience with these people, and almost did it again, when I sat down and realized what it was I said ooooo no, this mess is crazy, if you can't get real credit, do not go for this, you will be paying double for what you purchase and their awful!!! I contact better business on RAC , unfair practice !!! Do not get pulled into this scheme!!!!!!!! Run.... End up giving them back that bad furniture, the couch start sagging something terrible, took them over months to come and get it.... Do not deal with this kind of so call in house financing, it's not worth it!
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Review
#522876 Review #522876 is a subjective opinion of poster.
Loss
$600

Ashley Furniture review in Gurnee, Illinois: Terrible customer service and corporate is no help

Me and my husband ordered 3 full bedroom sets and two full living room sets. Upon delivery one of the delivery/set up guys damaged one of our end tables. I sat there and watched him do it and then continue to try and hid it. just as they were about to leave and have me sign for the delivery and set up slip. I insisted on checking every piece of furniture with the main guy there. and showed them the damaged piece. Was told that they would just have a new top for our end tabled shipped to our house and he explained to me how to remove the legs and put them on the new top and even stated we would the have an extra top if something were to happen to the other table. after a month and no new top I called the location in Gurnee, IL location and spoke to the manager and was told the same thing they would order and ship a new top. I proceeded to wait another couple of weeks and called again and was told that the original manager I spoke to was no longer there and that the new manager would look in to it. All they said they could do was to exchange the entire table. which we are using but have been able to hide the damage for now. I told them I want was I was promised from the beginning from both the delivery crew and the manager. I also have found out that the receipt that I signed they have added additional notes to after the fact and are now trying to say all along it was supposed to be exchanged. I contacted corporate because I was told that the furniture123 location was corporately owned and now corporate is saying I have to work it out with the store that they have no say. I will never buy Ashley Furniture from any store ever again and I am telling all of my friends that recently have bought a house to stay far far away and to not be fooled buy the deals and nice smiles in the store because they will stick it to you some how.
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1 comment
Anonymous
#997861

Ma'am, I am sorry that this has happened to you. I am regional manager of furnish 123 and I have contacted sales reps about this issue.

we have no problem in exchanging your end table as we have contacted you to do so. You do not want to release the damaged piece. Ashley corporate will not allow us to send a new table without receiving the damaged one.

We are still committed to changing your table but you want to keep both which we cannot do to Ashley Claims Warranty Policy.

Please contact us if you want to get end table exchanged.

Review
#522225 Review #522225 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Poor customer service
Loss
$100