Ashley Furniture Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Ashley Furniture Sofa Review
I have same problem and same period of time is almost 3 years since i bought my couch and sofa. The blended leather strated to peal off. The store we bought from is closed and so we don't know what to do. It was soppused to be "Ashley" and they soppused to use "good and durable materials". Looks like it doesnt because in the second year or less they started to peal. It looks like i just threw 13,000 dollars in the trash.
Review
Product
Ashley Furniture Sofa
Ashley Furniture review in Ashburn, Virginia: Damaged Kitchen set - Warranty problems
I recently purchased a kitchen set in September 2013. I called to explain the problem with a chair having a 'Pull' in the fabric. They said I'm not covered for this type of problem. I haven't had this set for a year and the limited warranty doesn't cover it?!?!? 'No' - I said so I guess I'm 'SOL' ? I can't help you... Click, end of call. So I will not be shopping at this store again. Little things like this should be easily taken care of. Great service! Idiots, please hire more people like this who love their job!
Review
Product
Ashley Furniture Furniture Set
In October 2009, I purchased over $6,000 worth of new furniture from the Ashley store in Amherst, NY. The sales manager, Sean Nickson, sold me on the 5 year protection plan on the sectional couch and recliner. He said "if anything goes wrong in the next 5 years, just...
View full review
1 comment
these people fix nothing they are a rip off keep your money for this mfs 5 year protection plain they cover nothing.I will never buy this plan again .It would be better to play the lottery than buy this plan.
Review
Product
Ashley Furniture Recliner
Loss
$1080
The furniture came in on 6/27. I ask when they could deliver it, they were unsure when the delivery schedule for New Castle was from the warehouse. I decided to pick the furniture myself on 6/28 , so I would have it for the holiday, however when we got home it was the...
View full review
1 comment
Do you know the name of the managers manager please? I am having a problem with furniture I ordered and the manager has been extremely difficult and was supposed to be getting the regional manager to call me back.
Over a week later I'm still waiting but can't find any names anywhere. Hope you got sorted out.
Review
Service
Ashley Furniture Sales Manager
Ashley Furniture Furniture Set Review
I was told by a salesman that I would get my furniture on a set date. A month later still nothing, and I am told it would cost me 720 dollars to cancel the transaction. This business is run by a bunch of crooks that use contracts like a car dealership would. Left a bad taste in my mouth. Will never shop there again.
Review
Product
Ashley Furniture Furniture Set
Our first purchase was a leather three piece reclining set, leather changed colors, seams ripped, cushions depleted, set was discontinued so they offered us store credit to replace. Due to our dissatisfaction with leather, we chose a fabric three piece reclining set....
View full review
Review
Product
Ashley Furniture Furniture Set
Loss
$2600
Ashley Furniture review: Defective sectional
We purchased what was represented to be a leather Ashley sectional from JR Furniture. After approximately 6 months the color of the dark brown "leather" started peeling off. We contacted the seller a number of months ago and they have continued to promise to contact Ashley and get back to us but so far have not. We have to assume that Ashley has not responded to them. The sectional turned out to be of very poor quality and we had to purchase another from another company to replace it. The Ashley sectional is now in our basement. Through our own research we have learned that this furniture was not actually leather but something called "bonded leather." Nevertheless, even considering the fact that this was mis-represented by JR Furniture, the sectional was defective as it seems that the color should not have started peeling off with 6 months of purchase.
1 comment
Review
Loss
$2000
Ashley Furniture review in Odessa, Texas: Missing item on delivery
After two weeks of calling and not getting anywhere I am fed up with this company. We spent over 3k on furniture. We were told that if we did not buy the mattress protector and we got so much as a small stain that it would void the warrant. We bought it and they forgot to deliver it and refuse to return our phone calls or send the item to us. What is so hard for them to send it Fed ex or UPS? I have spoken with about 10 different people and am always told that someone will call me back and nothing.
Review
Product
Ashley Furniture Mattress
Ashley Furniture review: Bedroom dresser drawer plastic glide
I have a set of ashley dressers. on the back side of each drawer there is a small plastic guide that keeps the drawer in line and centered so it can close. two of these guides have now just basicly broken and fallen apart. I can not get any help from Ashley on where I can find some replacement parts. no more Ashley *** for myself or any one with enough common sence to listen to me bash there ***. you would think that an ashley furniture store should and would be more than happy to help resolve any and all issues that a paying customer is having with the items that they spent there hard earned money on.
Review
Product
Ashley Furniture Furniture Set
BUYER BEWARE - Ashley Furniture Homestore leaves a lot to be desired....
BUYER BEWARE - Ashley Furniture Homestore purchases and store policy. Many filed complaints tell the true story! Many other furniture stores honor warranties, offer great customer service and careful delivery. Many other furniture stores sell Ashley brand without asking you to sign your rights away as a customer. So why shop at an Ashley Furniture Homestore? We among many are stuck with miss matched and damaged furniture from an Ashley Furniture Homestore. Customer service does not exceed "Sorry". Again, BUYER BEWARE. I understand the need for store policies; but, honestly, shouldn't that come into play after you actually get what you ordered, paid good money for and expect delivered in good condition? I can see from the many complaints that we are just one of many. BUYER BEWARE - you will most likely have to accept what is delivered to you...it may not be what you ordered, the right style or color, or undamaged ..."Sorry". Many attempts to resolve the problem with management gets the same results...."Sorry". Our only resolve as customers of Ashley Furniture Homestore is to re-sell what they delivered to us (unacceptable through no fault of our own) and take the loss with lesson learned. So why shop at an Ashley Furniture Homestore? ? Not more than once for us! BUYER BEWARE!
1 comment
Review
Service
Ashley Furniture Delivery Service
Loss
$1200
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
So contact Ashley yourself if you're not getting a satisfactory response from the seller.
This site replaces one number in the area code with a smiley face.
The missing number is 8.
Ron Wanek
417 King St.
Arcadia, WI. 54612
(608) 323-7584 Todd Wanek W268921 Mesa Ln. Arcadia, WI. 54612 (608) 323-2268 Jim Dotta W20006 State Rd.
95 Arcadia, WI. 54612 (608) 232-7648