Ashley Furniture Reviews and Complaints
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Latest review first
Tables are delivered and assembled on April 18 everything at first looked fine. Then when I started cleaning the dusty tables I noticed these black straps on the bottom. No big deal I can just cut them off. One table looks ok just had to remove black straps. Get over...
Ashley Furniture Table
Ashley Furniture - Couch Review from Upland, Indiana
Bought a couch and after 3 months this is what is happening too it spoke with Andrew at Ashley furniture headquarters who informed me that I would have to fax all the info in to them did this and one month later they have still not responded
bought our brown "leather" Ashley furniture sectional on line, was delivered and I couldn't stand the smell! it was a heavy saw dust mixed with chemical smell. I had to put sheets & blankets over the couch to sit on it & i couldn't let my head touch it. Not...
Delivery Time Review
I purchased furniture that I'm still waitn on they lie about delivery time and will change it several times. I wished I had done research lesson learned. You can't get your money back either.
Ashley Furniture review in Jackson, Tennessee: The company lied about delivery to make a sale, and will not deliver furniture or refund
The jackson tn store made a number of lies to complete a sale, particularly a sales person Bobby Morgan. After being told it would take three weeks maximum to get new furniture it has now been over four weeks without furniture and potentially another two to go. The company had refused to let me cancel the order without paying a fee, will not return phone calls. I did have one rude call from the sales person telling me I was making this all up. The corporate office will not do anything since it is a private store. Anyone I talk to passes the buck to someone else and they all act like they don't know or cannot do anything about this issue
My wife and I bought a leather sectional from Ashley Furniture in Fort Wayne Indiana less than three years ago. It was supposedly one of their nicer leather sectionals. We purchased the extended warranty. The leather has began to crack, peel and deteriorate. We...
Ashley Furniture Nightmare My name is Kyle Sanders and this is my story with Ashley Furniture so far. I recently bought my first house in August 2013, and was looking to get some new furniture. My parents had previously bought furniture from Ashley Furniture and...
Ashley Furniture review in Winnipeg, Manitoba: Rude salesperson
My husband and I went to Ashley Furniture in Winnipeg St. James on Saturday April 5th at about 2.30 pm. We entered the store and we started looking at the products. We are building our new home so we started browsing all the areas. Then a salesperson approached to us and asked what brought us there that day and we told him that we were browsing. He left us and we kept looking around. Then he approached us again asking if we wanted a flyer we politely said no and he wouldn't take no for an answer. He started coming too close to us and invading our personal space. When we refused to take the flyer he asked "what are you looking for?" At this point my husband started getting frustrated and told him "nothing". And the salesperson asked if he was bothering us and my husband said yes. He said it was his job and told us we should have stayed at home and browsed the website instead of coming to the store. He was rude, invading our personal space and wouldn't let us browse peacefully. My husband and I have a pretty wide social circle and we decided to spread the word in person and online.
Ashley Furniture review in Jacksonville, Florida: Glider power loveseat
I was also lied about services. I felted in love with these gliders loveseat that we purchase two. After about 2 months the color stared to change color and look like the loveseat are peeling. It took several phone calls for service tech to come out. He came out and states that he needed to order come parts. Now it's going on 4 weeks and when you call the store to speak to the manager they are always with a customer and no one seems to call you back. We also paid for a5 year protection plan. We should have stayed with Rooms to Go.what kind of furniture wants you to submit a picture first. I will never purchase another thing again. As far as I concern they can come pick it up.
Ashley Furniture Loveseat
Ashley Furniture review in Little Rock, Arkansas: No Return Call and Expired Coupons
Update by user Mar 14, 2014
the location is springdale,ar not little rock.
Original review posted by user Mar 14, 2014I NEEDED TO PURCHASE A MATTRESS FOR MY DAUGHTER FROM THE SPRINGDALE,AR STORE AFTER PURCHASING 4 DINNING ROOM CHAIRS. I CALLED SEVERAL TIMES TO THE SALES ASSOCIATE JOSE THAT HAD HELPED ME BEFORE AND HE NEVER CALLED ME BACK. NO ONE EVER CALLED ME BACK. ALSO, I HAVE RECEIVED BY MAIL 2 DIFFERENT TIMES TO PURCHASE MERCHANDISE AS A VIP ON CERTAIN DATES AND TIMES. WELL THE COUPON ARRIVES IN THE MAIL 1 WEEK AFTER COUPON IS VALID. I FEEL THIS IS NOT GOOD CUSTOMER SERVICE AND I WILL NEVER BUY FROM ASHLEY'S FURNITURE AGAIN AND I WILL RECOMMEND NO ONE ELSE DO IT EITHER. THIS JUST NOT ACCEPTABLE AND I UNDERSTAND WHY THERE ARE SO MANY COMPLAINTS ON THIS COMPANY. AND BY THE WAY, THE CHAIRS I BOUGHT ARE SO FLEMSY AND NOT OF GOOD QUALITY. I SURE HOPE THIS COMPLAINT MAKES IT TO THE OWNER.
Ashley Furniture Mattress
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