Ashley Furniture
Reviews and Complaints
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Verified Reviewer | Mondovi, WisconsinA purchase I make that was damaged
On January 22nd 2022 (Sales Order # 21064****, 21064****) a mattress and ADJ base, on delivery the mattress was wet!!! (1st day i had to take off work) called (Mind you it took me three days in order to get in touch with anyone from Ashley) but Ashley sent an adjuster or appraiser to look at mattress, which he took pictures of the mattress with the staining from the mattress being wet.
(second day I had to take off on PTO) The gentleman that was here said that Ashely will contact me for a new delivery. from that point on its been pure *** in order to contact anyone from Ashley (no emails or phone calls from anyone) for days and hours on the phone listening to you stupid on hold messages, I had finely gotten ahold of a lady and she said my case has been closed!!! that was a week ago, someone finely called yesterday and left me a message but how do you ever talk to anyone?? What a joke!!!!
over the years I have bought so much from Ashley and had never experience this kind of poor customer service!!! 1 through 10? defiantly a 1, I actually had to type up this email in order to get ahold of someone to get this resolved!!! am I upset?
oh I 'm pretty sure of it!!!
Name is William McMahon, Phone # 715-495-**** Email bmcmahon0700@***.com , now I would appreciate it if we can get this taken care of? So I can take yet another day off work for delivery of new mattress
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Laplace, LouisianaBad experience
No one has reached out to me yet? Trying to get someone from Ashely Home Store on the line is ridiculous. They easily take your money but give you a hassle on getting it back.
He stated "No. He also did not bother to explain the refund process neither. Well I shopped around because I wanted more for my money and when I reached out to their chat online. Adrianna which she took awhile to keep responding to my chat, Stated first the layaway had to be cancelled and that will take 5 business days, then they will process a refund back to my debit card and that can take 7-14 days and my cash, I would receive a check and that will take 3-4 weeks.
the entire chat session with her was horrible because she was hestitant throughout the entire chat vs I chatted with 2 other people and they were chatting with me right away. When the responded, I responded and she was not helpful.... For the refund part, If all that would of been explained to me then I would of never gave them my cash money. I would of used my debit card.
Every time I call the store nobody is available for me to speak with them. Their furniture is too expensive for Ashley not to have a live person answering their phone lines. The entire process is krazy. Every time I have went to their store, I was never greeted by a salesman.
They are always upfront talking. The first day I went there I waited 2 hours before getting any assistance which they were busy as *** but the process should be more better and convience. Adrianna needs to be trained how to chat with customers and be more caring and concern especially when customers are spending XXX amount of dollars. Also yesterday on 1/7, I tried calling the store and had no success.
I reached out to the support line and that's when I was transferred to a team lead. He tried reaching out to the store for me and was on hold for about 10 minutes or longer. He came back to the line and told me that his call was unsuccessful and soon as he reaches the manager he will call me. Today is 1/08 and I have not heard from the Store manager, manager on duty.
Poor customer service from that store.
Ashley should make phone calls more convenient t for the customer if they are spending their money with them. This how you lose customers.
- Have great furniture
- How i was lied to about refunds
Preferred solution: I want my $1000 to get refunded back to my debit card I used, Give me my $600 cash back in my hand and not No check, Issue me a $100 ASHLEY GIFT CARD for the Gift card that I used because I threw it away..
Purchase a tempurpedic mattress with Ashley Furniture, wasn’t aware of the return policy or exchange policy. Until I spoke with Lucille and Lauren. Lauren had no empathy for me as a customer
- Poor communicatiion
Preferred solution: Let the company propose a solution
User's recommendation: They only care about getting the sale they don’t care about explain the details to customers
Refund
To Whom It May Concern,Im writing this e-mail about a purchase I made Sunday April 3rd at the Ashley Furniture store in Schaumburg,Il. We were looking at bedroom sets and found one we liked when asking a sales clerk about the prices she inquired if we needed a new mattress as well which we had been thinking about getting so we said yes.
She is a sleep specialist so she showed us two mattresses. We did settle on one along with the bedroom set. She then went to get the prices for us and came back and quoted a price in the 14,000.00 range. We were unsure at that time so we came home measured and talked about it and decided to go ahead and get it.
We went back and told Ela and she and the manager started doing the paper work when she finally came back she told us they had forgotten to put an item in the quote so now the new price was over $20,000 which we were not going to do so she said let me try and figure something out. Came back and said if we got a different mattress similar to the one we had picked out she could get it down to $17,500.00 ( mind you we were sitting there for over an hour at this point with no other communication with anyone just left sitting there ) we were very apprehensive about that price but decided to do it. Now we sat there for almost another hour waiting for the paperwork to get down when it was finally done and my husband was initialing everything he noticed they had the wrong end stand so we waited while they fixed that mistake. Finally close to 3 hours later we left the store with mattress covers and 2 free pillows .
After getting home and thinking it all through we decided that it was way too much money especially having been told one price and then it ended up more than the original quote. My husband called and talked to a representative and said it was being sent to the store we purchased it at and they would contact us , they never did!! My husband went to the store yesterday and brought the mattress covers and pillows back. They agreed to the refund but would not take the mattress covers and pillows back.
They are in sealed boxes just the way they left the store but will not take them back. Not only would they not take them back my husband was given the run around about who could authorize the return. He was sent back and forth between LaToya and Tyler, neither one would authorize it. Tyler would not even get up from his chair just pointed to who he should talk to.
Very poor customer service. So we are going to now be charged for them and we have no need for them they are made for the bed we are not getting.
I do not want these items and want to return them . Over the years we have done a lot of business with Ashley Furniture but if this is the kind of customer service you offer we will not be back.
I would like to hear back from someone about returning these unwanted items
Horrible service.
- Give you wrong information
Preferred solution: Deliver product or service ordered
Need to speak with corporation manager
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Miami, FloridaMuebles dañados
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Maryland, United StatesHow do I file a complaint
Missing pieces for dining chair
Preferred solution: Deliver product or service ordered
User's recommendation: Horrible
Bad business people- do not go to the Pinellas Park FL location- and take caution on the others
User's recommendation: Do not buy furniture here
I order furniture that was to be delivered in 4 weeks. I haven't received it and id almost 6 months.
Preferred solution: Let the company propose a solution
User's recommendation: Never will I recommend this this store to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Perryville, MarylandNo customer satifaction
- Poor service
Preferred solution: Deliver product or service ordered
I ordered a couch in February. Still have not received it. Will never buy from that store again. Stay awsy
- Customer support after buying things
- Lack of communication
User's recommendation: Don’t buy from Ashley furniture
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Decatur, GeorgiaI WILL NEVER BUY ANYTHING ELSE FROM THIS FURNITURE COMPANY THEY DO NOT DELIVER YOUR PRODUCT ON TIME AND CHANGE THE DATE OF DELIVERY TO Many times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sanford, FloridaComplaint
- Poor customer service availability
- Pathetic service
- Will not replace damaged product
Preferred solution: Deliver product or service ordered
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I suggest you guys figure out what you had done because this guy is not me!!! My account my phone number my email address, this is who I am William McMahon 715-495-**** bmcmahon0700@***.com no wonder this is a *** show, you have wrong profile as I am not William Wxi from mondovi