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Update by user Jan 05, 2014

I called Ashley Furniture customer service back and did send in photos. After 6 weeks they did replace my recliner and couch at no charge.

Although they did end the warrantee. So I did get a replacement for 2 out of three, but did loose my next 3 years of warrantee.

Original review posted by user Oct 11, 2013

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5 comments
Anonymous
#793703

So your warranty got you a brand new set and you are complaining? It is pretty much known once you cash in on a plan it has served its purpose- duh.

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Review
#452181 Review #452181 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Loss
$5000
We purchased a reclining couch and loveseat from Ashley Furniture (Route 42, Turnersville, NJ) in March 2012. Around the beginning of July 2013, one of the cables via the reclining mechanism in the couch snapped. It was no longer possible to recline that side of the...
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2 comments
Anonymous
#728688

Psh, why is this listed under awesome ashley's? this is a MONTAGE related complaint!!!

Sorry you were to dang rough on the highest quality furniture out there, totally not ashleys fault.

Ashley's furniture stores are dedicated to give the highest quality furniture on the market, if you mess it up its not Ashley's fault! AM I RIGHT PEOPLE!

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Review
#450642 Review #450642 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Tags
  • Furniture Services
Ashley Furniture review - Wood split and seat cushions peeling
Ashley Furniture review - Wood split and seat cushions peeling
Loved the set but after a couple of months the middle seat was sinking, but After turning it over the wood split where the knot was, then comes the peeling of 3 seat cushions. I called Ashley furniture to see if I can purchase extra covers but the set is discontinued,...
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1 comment
Anonymous
#736363

I appreciate your post. That exactly what my set did. Started peeling I am so upset about it.

Featured
Review
#448835 Review #448835 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Loss
$2400
Tags
  • Damaged couch cousins
Ashley Furniture review - Betty Tindal
Ashley Furniture review - Betty Tindal
Ashley Furniture review - Betty Tindal
Ashley Furniture review - Betty Tindal
Ashley Furniture review - Betty Tindal
Ashley Furniture review - Betty Tindal
Ashley Furniture review - Betty Tindal
Ashley Furniture review - Betty Tindal
Ashley Furniture review - Betty Tindal
Ashley Furniture review - Betty Tindal
Here are the pictures of the damage furniture I purchase from Ashley Furniture. I'm very upset with the life of these pieces of furniture. I look forward to someone reaching out to me so this matter can be resolved. I do have more pictures if needed please let me...
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5 comments
Anonymous
#951916

Class action suit for what! Ashley did not rub the finish off your furniture, you did!

I say all folks should take responsibility for their own actions! I hope you get harassed for stupidly putting your personal info out to this crazy *** world!

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Featured
Review
#448109 Review #448109 is a subjective opinion of poster.
Loss
$1150
We purchased a leather furniture set with an extended warranty that the salesman said covered "Everything Top-To-Bottom". When some areas of the furniture showed the leather damaged from spills or vomit or other unknown causes, the company refused to fix it. They did...
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Review
#447812 Review #447812 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
DO NOT SHOP Ashley Furniture HomeStore! On 02/10/2012, we bought a living room set, including sofa, loveseat, chair and ottoman. Our total came to $1493.02. This purchase was made With it, we purchased a Montage Protection program, that our salesman stated that we had...
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2 comments
Anonymous
#716971

ASHLEYS IS THE BEST FURNITURE STORE WITH THE HIGHEST QUAILITY PIECES I ASSURE YOU. YOU SHOULD OF PUT THIS COMPLAINT UNDER "MONTAGE" NOT AWESOME ASHLY'S!

NEXT TIME TAKE BETTER CRE OF THE FURNITURE YOU BOUGHT!

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Review
#446983 Review #446983 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Loss
$1493

Ashley Furniture Ripoff

I bought a brown leather furniture recliner couch at Ashleys for $900 on sale plus a 5 year warranty for $100. I did not initially want the warranty but after a high pitch sales pitch from the salesperson, I agreed to do so. In less than 6 months the couch was cracking, peeling and the so-called leather was fading and discolored. The warranty turned out to be useless as they said it was normal wear and tear. I will never buy any products from Ashley Furniture ever again. In this economy for them to callously take people's money with inferior products is shameful.
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4 comments
Anonymous
#1165759

I bought Ashley furniture , a Couch and 2 Recliners with this Durablend material. I got screwed~!

This Durablend is ***!

Durablend is peeling off, and getting worse as time goes by. My Ashley Durablend is only 2 years old, and looks terrible!

I will never buy Ashley furniture again!

Viaan
#732703

What did the store manager at Ashley say? Just Curious? You did have a sit down with them right?

Anonymous
#1166093
@Viaan

No! Just too discussted with the whole thing, and from the other readings I have seen, their dealings have been worthless.

This Durablend is bad!

Anonymous
#732701

I bought a brown leather sofa from Ashley in Grapevine. They gave me misinformation about Premier warranty and it was never disclosed that they will not be responsible for their shabby products.

They do not care about customer satisfaction and care less about the quality of their product.

They do not exchange or refund their she the product is defective nor do they care about customer comments.

Do not buy at Ashley. They stink.

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Review
#445821 Review #445821 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Loss
$1000

Ashley Furniture review in Torrance, California: Peeling durablend ashley sofa and loveseat

Less than two yrs after purchasing this set,they began peeling and cracking all over. My floor is constantly covered in little peeled off pieces. This furniture is a POS! Bring on a class action lawsuit..... And unfortunately this appears to be a common problem with this durablend. It is not what the company has represented it to be at all. Just check out all the negative reviews on the web and do not buy! Stay away and use the money on quality furniture that will last. Hard to believe ashley isn't concerned about their products or their customers either for that matter.
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Review
#445568 Review #445568 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
We purchased a bonded leather sofa set from Ashley Furniture in Layton, Utah in October of 2012. Until last week the furniture was fine, no complaints. We agreed to purchase the warranty because we have pets. The warranty SPECIFICALLY covers pet urine, ***, stomach...
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Review
#445360 Review #445360 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Tags
  • Layton Ashley Furniture warranty i

Ashley Furniture review in Richland, Washington: BAD COMPANY TO DO BUSINESS WITH

I PURCHASED A COUCH FROM ASHLEY FURNITURE IN SEPT OF LAST YEAR. BY JUNE I HAD TO CALL TO HAVE IT PICKED UP TO BE REPAIRED THEY DID A *** JOB IT'S WORSE NOW THAN BEFORE. I HAVE BEEN DIAGNOSED WITH CANCER AND WHILE I WAS TOLD SOFAS ARE NOT BEDS WHO DOESN'T TAKE A NAP ON THE SOFA FROM TIME TO TIME. I CALLED A FEW WEEKS BACK LEFT A PHONE NUMBER I WAS GOING TO HAVE THEM PICK IT UP AGAIN DIDN'T GET A CALL BACK. I CALLED THEM TODAY 9/4 THEY SAID WARRENTY WAS UP TO BAD I'M SAD I WOULD HAVE TO GET RID OF IT MYSELF. DO NOT DO BUSINESS WITH THESE PEOPLE THEY ARE DISHONEST.
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3 comments
Anonymous
#727399

Yep, that was my experience with Ashley -- of the five living room pieces we bought, one arrived damaged, and one didn't arrive at all. It took 6 weeks FIVE failed 'attempts' at delivery (they kept saying the item had arrived but was 'damaged' or said the item wasn't paid for - it was weeks ago!- and on another occasion, it simply "wasn't on the manifest" -- we finally had the store deliver us the (damaged) store sample, just so we could be done with it !

They are unbelievably incompetent and I would never darken their doorway again ! Run from them !

Anonymous
#711539

I agree!! My parents bought two chairs.

Took for ever to get them and when they did arrive each came separately over two weeks. One of them had a seam already coming loose upon arrival at the house. Terrible quality and just as you mention, they will not call you back!! REASON, too many people calling in and complaining.

AVOID this company!! They do not back there brand!!

Anonymous
#711544
@Eddie Carroll

thanks lets keep this going. This is the 2nd time its happened to me.

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Review
#445002 Review #445002 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$1400
Tags
  • DON T DO BUSINESS WITH ASHLEY FURN