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Ashley Furniture review in New Orleans, Louisiana: Will not take your claim!

I bought the protection plan to protect my sofa. Well a few years later, I have a baby and the little boy spits up on it a few times. I have three kids so finding warranty numbers is not a priority for me. Three months go by before i finally call montage. They said they refuse to take my claim because my stains are more than 30 days old. I bet they would have had some other policy excuse if I said it happened that morning. Bottom line, it is a scam and they will find any reason to deny your coverage just like all insurance companies. I was a sucker but never again :(
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1 comment
Jadira
#716600

We are having the same exact problem and situation as you! This place is a JOKE!!

Review
#442444 Review #442444 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$100
Our new Ashley leather sofa was delivered in April 2013. For months now I have been experiencing itching whenever I sit on the sofa without long pants on or something covering the back of my legs. The back of my head also itches. It has been driving me crazy and I...
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3 comments
Anonymous
#1477910

Omg, I have a white leather sofa and have been feeling a itch. I thought i was going crazy at first.

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Review
#441937 Review #441937 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$1400
Tags
  • itching
  • Ashley Furniture Causing Itching
  • Ashley Signature Line
2 YEARS AGO I BOUGHT A COUCH AND LOVE SEAT. nOW ITS FALLING APART AND WHEN I CALLED TO HAVE IT REPAIRED THEY SAID ITS NORMAL WARE AND TEAR. THE WARRANTY COMPANY IS AS BAD AS THE PRODUCT. i HAVE HAD MY OLD COUCH AND LOVE SEAT LAST 10 YEAR AND THIS JUNK FALLS APART...
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Review
#441852 Review #441852 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Loss
$1500
Tags
  • furniture couch love seat Bad

Ashley Furniture review in Greensboro, North Carolina: He is a *** artist

*** Artist. scammer, Department of Corrections Number. Arson. Domestic Violence. Convicted Felon. $30,000 owed. Background Check is a MUST. Multiple DUI's. that *** feeling you get when you are around him is natural, normal. It's him, not you. He will take you for all that he thinks you are worth. He paid me with a stock certificate to account for a portion if his business that is useless. FRAUD! BANKRUPTCY! Full of %%*%€. Boasts that he is a Christian and gospel singer but is typically drunk and coked out on Sunday morning and can't carry a tune! Xxxx xxx xxxx xxxx xxx do not use Tony Hubbard. Xxxx xxxx xxxx
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Review
#441602 Review #441602 is a subjective opinion of poster.
Loss
$30000
Tags
  • Tony Hubbard

Ashley Furniture review in Greenville, South Carolina: BAD BUSINESS

We bought over $2000 worth of bedroom furniture along with 2 sets of mattress'. Of course we were told to check out everything when it arrives because we only had 3 days to call if anything was wrong...We were so excites about getting everything and we did check the bed,nightstand and chest of drawers for any bad knicks...Little did we know we had to check the mattress',They delivered on Tuesday August 6,2013...we promptly check over the furniture,put a 2 1/2 inch memory foam topper on the mattress and made the bed...On Saturday August 17,2013 we changed the sheets and thats when we saw 2 RED LINES on the mattress and in between was a tear.We called customer care and they were not helpful because of the 3 day rule..well SCREW the 3 day rule!! We paid 580.00 for this set of mattress' and no bodily fluid has touched the dang things and they can't replace these...
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Review
#440522 Review #440522 is a subjective opinion of poster.
Loss
$580
Very disappointed with Ashley Furniture Home Store. Ordered a bed for my 3 year old, about 2 months ago. Waited almost 6 weeks to get a bed that could not stand on its own because there were basic parts missing. It turns out what the employee told us we were getting...
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1 comment
Anonymous
#761998

Exactly what happened to me! We ordered a day bed with a trundle.

The associate said everything including the trundle was $499. We purchase everything and set up a pick up date. 2 weeks pass and our order is in. I go to the store, the gentleman loads my truck and off I go to set it up at home.

Everything is unpacked and guess whats missing! The trundle! I call Ashley's and they say, "If you wanted the trundle that is $200 more." I was very upset. We went in to the store, spoke to another rep & explained to them what had happened.

We decided to get a bunk bed for $499 and return the trundle. Because of their mistake they gave us free delivery and would pick up the day bed while delivering our bunk beds. The delivery date is another two weeks out (today). They were 2 hours late and guess what…… They forget the slats!!!

The delivery guy says they would deliver the slats after their last stop. They never came. When I went to look at the parts they brought in the house & the ends were all taped up with Packaging tape, which was peeling off the paint!!! :( :( :( Very frustrating!

So first thing in the morning we are on our way there with the ends to return and I'm sure reschedule another delivery!!!! BTW, the beds are for my three and two year old.

My three year old does not understand why her bed is not being put together. Never again will I purchase from Ashleys!!!!!

Review
#440455 Review #440455 is a subjective opinion of poster.
Service
Ashley Furniture Sales Manager
Ashley Furniture review - Horrible Place To Do Business With
Do not buy furniture from Ashley Furniture HomeStore. Their sales people lie to try to get you to buy their Extended Warranty by claiming all the crazy things they cover and how Ashley will repair or replace the furniture. My sectional that I bought started to peel and...
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15 comments
Anonymous
#942851

Do they let you read the extended warranty, which should state what it covers, before you sign?

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Review
#438847 Review #438847 is a subjective opinion of poster.
Service
Ashley Furniture Sales Manager
Loss
$2500

Ashley Furniture review in Salt Lake City, Utah: Horrible Quality - New Ashley Bedroom Set Falling Apart - No Customer Support

I purchased the Ashley North shore Bedroom set. When it arrived the sides of the furniture had gaps large enough to put a gold dollar through. The side of the headboard was coming off and I could see the wood dowel due to the 1/2" gap. They sent a technician out who said that the furniture met specifications! Gaps, huge gaps, are to spec!!! I went to every store in Utah and looked at the bedroom set on the showroom floor. None of them had any gaps anywhere. I have taken pictures and argued with customer support who is backing the technician and they will not do anything. So now I have a bedroom set that I paid several thousand dollars for that is falling apart. The technician also told me that Ashley manufactures most of their stuff overseas in the Asian countries (that alone explains the poor quality). They keep a few small plants in the USA for promotional reasons. DO NOT BUY ANYTHING from Ashley Furniture! They have no concept of quality or customer support. They're furniture is absolute ***! If you don't get lucky and get a decent piece of furniture on delivery then you will get royally screwed.
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Review
#438680 Review #438680 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Loss
$6000
Tags
  • no warranty support
Hi, i bought nightstands at st-hubert store in quebec. I had problems for pick up because they told me they had them by next week. I called and left a message to the aftersale service. No return. I called in store they told me it takes 3 weeks.. Ok. I came to the pick...
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Review
#438250 Review #438250 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Loss
$30

Ashley Furniture review in Phoenix, Arizona: POOR WORKMANSHIP

PURCHASED TWO ITEMS, TABLE IN 2012 AND A TV CENTER IN 2013 AND BOTH CAME DAMAGED WHEN SHIPPED. IT TOOK MUTIPLE VISITS TO FIX AND IN ONE CASE THE REPAIR PERSON WHO WAS REAL NICE HAD TO SPRAY PAINT THE CENTER IN THE LIVING ROOM IN ORDER TO FIX WHAT WAS SUPPOSE TO BE NEW. WE SPENT GOOD MONEY ON ITEMS THAT WHERE DAMAGED UPON DELIVERY THEN YOU HAVE TO BE AVAIABLE WHEN THEY WANT TO COME OUT, USALLY 2 -4 WEEKS AFTER YOU RECEIVE THE ITEM, CAUSES LOTS OF DISRUPTIONS! DONT EXECEPT THE DELIVERY IF IT IS DAMAGED!
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Review
#438161 Review #438161 is a subjective opinion of poster.
Product
Ashley Furniture Table
Tags
  • poor ashley furniture workmanship