Ashley Furniture
Reviews and Complaints
Lies, Poor Customer Service and the Missing Ottoman
- Salesperson
- Customer service sucks
- No one fixed the problem
- Delivery service
Ashley Furniture - Employee Experience Review from Memphis, Tennessee
Toxic off gassing from bedroom furniture
Im having an issue with off gassing from my Burkesville "Hamlyn" dresser and night stand? (Made overseas!!) Has anyone else had this problem? The furniture has been in my home for well over a year. When the furniture was originally delivered, I could smell something strange!!! It was almost like an extremely dirty, musty sour smell.. I did open the windows and let it air out for a week or so and the smell was less noticeable. The furniture is for my extra bedroom.. I do not sleep in this room and keep the door closed most of the time. I do have a sewing machine in the room that I sometimes use. Every time I would sew my eyes would burn and water.. Just thought it was tired eyes!!!
Then my husband fell, he fractured his back and required surgery.. As my husband healed, I stayed with my daughter for 2 months to be closer to the hospital. I would only return home to pick up mail and so on. The house stayed locked up during this time. After being released we took my husband home and my daughter came to stay for his recovery. She began sleeping in the spare room and right away had severe headaches!! On the first night she complained about the strange smell, so we completely cleaned and aired out room. We used lemon oil on the furniture and placed boxes of baking soda around the room.... Nothing helped!!!! She kept the windows open, but still had headaches, dry eyes, dry mouth and trouble breathing!!! Needless to say she moved to the couch and we closed the door. We began calling Ashley furniture and still don't have a solution... Because I've had the furniture for over a year the warranty is gone! I do understand the store policy, but I was only hoping to exchange for something useful. I can't afford to throw this furniture out nor would I sell to someone else.. I have a conscious and could not stand the fact that I exposed someone to this toxic mess! We've called and spoke to the manager over and over.. He is a great guy and has been extremely nice to us...BUT nothing has been done!!!
I can't believe out of all the pieces of furniture sold this was the only set with toxic off gassing fumes!!! This extra room is now useless for my family and friends... I think there should be a law against distribution of furniture containing toxic material. Where is the EPA when you need them???
Please, please share if you've had any of the same problems. Thanks
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Verified Reviewer | Mahomet, IllinoisCouch Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greensboro, North CarolinaDishonest store in general
- Brands
- Lies
Preferred solution: Full refund
Reclining loveseat covered in DuraBlend from Ashley Furniture Home Store
Peeling leather
Ashley Furniture - Chest Of Drawers Review from Nashville, Tennessee
Ashley Furniture - Working Conditions Review from Long Branch, New Jersey
Ashley Furniture - Furniture Set Review
February 4, 2013
Jonathan Ishee, CEO & President
Ashley Furniture Homestores
2820 Selwyn Ave
Suite 300
Charlotte, NC 28209
Dear Mr. Ishee;
I would like to thank both you and Charlie for the opportunity to have been part of the Customer Service team at the Distribution Center for eight (8) months (4 months as a contract / temporary employee). My last date of employment was January 15, 2013.
As a Customer Service Representative, I was very dedicated, committed, and willing to perform any and all task asked of me including responding to management calls / complaints, filling in at the front desk, and moving furniture. I developed an excellent rapport with customers and co-workers alike, and received numerous compliments for my customer service. I was hired full-time in September 2012 to serve as part of the 911 Management team.
When accepting this responsibility, I was led to believe I would be part of the “911 team” only to find out there was no team. I was expected to “make contact with all 911 customers before 5:00 PM and resolve issues and settlements in addition to handling the high volume of calls on a daily basis. I was given one (1) hour (between 4:30 and 5:30 PM) to review, respond, and resolve the influx of customer complaints. While I had an extremely high success rate at both satisfying customer’s needs as well as fair settlements in the best interest of customers and the company. What I found most disturbing was I had to basically “lie” to customer perpetrating as a manager because my supervisor refused to take manager calls!
I brought this to both Anita Harris and Alicia Thompson’s attention the fact that I felt “rushed” and “stressed” and was not given ample time to handle 911 complaints appropriately recognizing these complaints were serious and had potential to escalate. Anita assure me she would put me just the “all hands” group for regular calls and that would allow more time to dedicate to 911 escalations. That never happened.
After a few months of handling both customer service calls, 911 calls, and calls from other representative asking to speak with a Supervisor, it began to take toll. This, coupled with the badgering, harassment, and micro-managing style Alicia Thompson has only added to the stress. While I refuse to make this a referendum on Alicia Thompson’s lack of management experience which is quite obvious. I sincerely believe Alicia Thompson is a nice person; however her bold, accusatory, humiliating child-like treatment of others makes her downright ruthless and vindictive.
In my 30-years experience as a Claims Adjuster, College Instructor, System Engineer, Project Manager, Manager of Information Systems, and Director of Technology, I have managed many people on my team(s). I confirm with true conviction that I have NEVER been in or worked in an environment where one (1) manager is allowed to treat people the way Alicia does and get by with it. The way Alicia treats people (especially males) is unfair, unethical and in many regards inhumane. Undoubtedly, Alicia Thompson is the most despicable people I have ever encountered in any work place. Nobody likes her within her department, the service department, as well as UST. This, in part, is due to her hateful, uncouth, tyrant attitude that rarely serves in the best interest of Ashley customers.
The majority of CSRs have gone to Anita Harris with complaints about Alicia, including myself. Anita “pretends” she will speak with Alicia, but change never comes. I recall during one of my meetings with Anita Harris in August 2012, even she asked me what I thought was Alicia’s problem. My first, and most politically correct response was “lack of experience”. And at that time I suggested training and mentorship. Later on, it was quickly revealed that Anita Harris supports this tyrant behavior. Playing “gotcha” and being an “attack dog” has no place in a professional environment where strong leadership and professional development should be encouraged. Management by intimidation may be effective in other places and possibly the warehouse, but not with seasoned, hard-working adults who give their all.
I am writing this letter out of concerns for others who enjoy their jobs and subjected to unfair treatment. This impacts performance and may well lead to health issues as I experienced. This is a very serious matter. I lived it until I decided it was not worth risking my health any longer.
In December 2012 I submitted my letter of resignation effective February 28, 2013. I gave a two (2) month notice for several reasons: 1) out of loyalty to the department allowing time to hire a replacement; and 2) hoping this would get Alicia off my back for the short time I had left. Unfortunately, it only got worse! I was forced to leave my job, one that I enjoyed and performed very well, six (6) weeks before my resignation date (losing 6 weeks of pay) because of the hostile and stressful environment created by Alicia Thompson.
In early December, I filed a complaint against Alicia before going out on sick leave for a few weeks due to the stress. When I returned from sick leave in mid-December I feel this was a conspiring act of retaliation (with details to support). When I left Ashley Furniture two weeks ago, this was very evident by Anita Harris quirky, smirky response; and Alicia Thompson’s loud outburst of laughter. This, I find tacky and unprofessional.
The actions and attitude of the customer service management staff are certainly NOT in line with the Christian principles on which the company was founded. What a disappointment.
Working at Ashley Furniture was a learning experience. I had the opportunity to meet a lot of great customers, work with a fantastic team of employees, including UST, and I hope I was able to “make a difference”. I would be remised to not recognize Carla Cecconi for her hard work, encouragement, and ability to get the job done! Everybody loves Carla!
There are many great hard-working people in the Customer Care Department whom I have had the opportunity to get to know on a personal and professional basis. It’s very unfortunate that they have to work in fear and by intimidation. Their environment is set daily and often disrupted by Alicia’s Thompson’s mood-not know who will be targeted and picked on. No one should be subjected to this type treatment, nor should they be forced to resign from a job they enjoy. In an effort to maintain my pride and integrity, I was forced to resign.
There is a serious personnel matter prevalent in the Customer Care Department. I am hopeful that someone from the Human Resource department will intervene, investigate and if possible speak with the representatives to hear their concerns.
Ashley Furniture - Furniture Review from Portland, Oregon
Ashely selling fake leather furniture.
- Quality of the furniture
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minot, North DakotaStaff Review
Poor furniture quality/customer service.
- Design of furniture
- Quality of furniture
Preferred solution: Full refund
Ashley Furniture Bed Review
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They r racist at the tupelo ms store Jim Spencer owns it stash home also.they fired people for being black and having two jobs.people they dont care about u the owners are dsg Jim Spencer of tupelo ms is just one of the owners please stop shopping there