furniture store customer service customer service ashley delivery money manager warranty
1.3
Details
when WE PURCHASED ATHE MATTERESS WE WERE INFORMED BY THE SALESMAN ( GREG STRASMA) THAT WE COULD USE THE SLEEP NUMBER BASE FOR THE MATTERESS. THE MATTRESS HAS BECOME UNCOMFORBABLE AND HAS A SINK IN IT.IS UNCOMFOTABLE. WE CALLED CORPORATE HEAD QUARTERS TO SEND SOME OUT...
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Review
#1480572 Review #1480572 is a subjective opinion of poster.
Product
Ashley Furniture Mattress
Reason of review
Warranty issue
Loss
$2592
Preferred solution
replace mattress

Unacceptable | Ashley Furniture review from Silver City, New Mexico

Unacceptable - Ashley Furniture review
Unacceptable - Ashley Furniture review
I bought a mattress in a box and that’s where it should have stayed. It was fine until someone actually had to sleep on it. It’s got a lump all the way across and the response was “ no comfort guarantee “. Wouldn’t recommend buying mattresses from Ashley.
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Review
#1479183 Review #1479183 is a subjective opinion of poster.
Product
Ashley Furniture Mattress
Reason of review
Bad quality

I do not like that they treat other people badly | Ashley Furniture review from Brandon, Florida

1.0
Details
I was in the brandon warehouse and there is a warehouse manager called ron is a piece of *** and nose as the big ones of ashley have that person so unpleasant rum is their man treats very badly to people
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Review
#1477616 Review #1477616 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Reason of review
Poor customer service
My son bought furniture from here in January. They didn't have the furniture that he wanted in stock so they told him to buy some other furniture like what he wanted and to return it after it was delivered for the furniture that he wanted at no extra cost. He did...
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Review
#1476629 Review #1476629 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Bedbugs | Ashley Furniture review from Show Low, Arizona

I got a bedframe from Ashley Furniture in Midland, Tx. I am just showing that it was infested with bedbugs!!! Im so upset. I only been in my apartment for 1 yr. and I know i didn't have them already because i moved here with nothing. Now i have to get rid of all my belongings and start over again. I am sooooo pissed.
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Review
#1474179 Review #1474179 is a subjective opinion of poster.
Product
Ashley Furniture Headboard
Reason of review
Bad quality
1.3
Details
I called the premium warranty line today to report rips in my sofas. I have 2 over $3500 I spent. One rip was noticed a a little over a month ago, but the other 3 were noticed today when I moved the furniture. But because I was honest about the 1st rip being 6 weeks...
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Review
#1466618 Review #1466618 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Warranty issue
WORST COMANPY EVER TO DEAL WITH IS THE Platinum warranty that Ashleys is in business with!!! they DENY EVERYTHING because they consider everything to be "Animal damages" I reported a claim due to my daughter cutting *** in the couch and argued with the platinum...
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Review
#1463998 Review #1463998 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Poor customer service
Loss
$500
Preferred solution
Replace my couch or take it away and refund my money!!!
2.1
Details
I bought over $3000 in furniture on Feb 2 2014 from an ashley furniture in carbondale Illinois, was told if I didnt use the extended warranty I purchased for over $300 in those 5 years, I would get that money back OR could use it towards another purchase, we bought...
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2 comments
Theressa
#1801341

Same thing has happened to me. Sales person was very clear that I would receive a refund otherwise I would not have bought any sort of extended warranty.

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Review
#1462670 Review #1462670 is a subjective opinion of poster.
Product
Ashley Furniture Protection Plan
Reason of review
Not as described/ advertised
We moved from out of state and did not bring our furniture. We went to 3 other furniture stores who said we could get our furniture that week. We went to Ashley, found some lovely furniture and sat down to order it. Never once did the salesperson say we wouldn't have...
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1 comment
Anonymous
#1638876

Ashley Furniture & Coleman Furniture are equally the worst company to buy from

Review
#1458714 Review #1458714 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Durablend covering disintegrates after a short life | Ashley Furniture review from Cincinnati, Ohio

1.2
Details
Durablend power sofa - Store Name: Ashley Furniture Store City: Cincinnati Store State: Ohio Model Number: MA2JPHO Serial Number: S390739289 Spent $800 on this power recline sofa in 2010. Very lightly used over the years - no sun, kids or pets. Suddenly in 2018 I noticed the durablend material rapidly disintegrating on its own on multiple areas of seating surfaces and head cushions. Very disappointed as Ashley customer service would not provide any refund of my purchase price. I am aware that the material only had a one year warranty, but I am shocked at this disintegration of the material over such a short period with very infrequent use.
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Review
#1455390 Review #1455390 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution