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I was an Ashley Marketing Specialist. I would sell Ashley furniture to Furniture Retailers. I worked my buns off. I traveled though out the State of Iowa, at my own expense to grow the Ashley Brand. I grew business 400% in one year. I loved my work, and my passion...
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5 comments
Anonymous
#1336636

Ya that's who they say they half to contact is the marketing specialists after I bought there junk . A set of fake leather that did not let but a few months. M7rhodes1@aol.com will be bringing them to court soon hope one of them show up if not I'll just win with out them there

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Review
#245784 Review #245784 is a subjective opinion of poster.

Ashley furniture junk

Just got back from driving 2 hours round trip to look at what was described as a great condition........turned out to be broken faded, piece of ashley furniture junk. The quality of a near of this near new couch was horable, and should have been thrown away! aloksjdhfpoasdfvhuasdfpn vuhfgah dakmjfgopijaosdghfvahnsdvnoidhfgouiahgfapioudvuiohadrufyghiouaset. kjasdfhgjladhfgastvuoiqahudgfhaldvlkujhdluijhasudfaiouvsh asefijhjeshfefhaerhfvjehrgjorhdguhjv reijtuanirb v ioher hrio weruiht pywrtoeaiuryer eur eqrui pqrewyu oreyweqor ereoroeqir ert ereoirt ieor ert erereropiu qrepeoqri qer qoepr erio erqop3erq opeqiuryti eiqrt eqoi oqpier oiqeroi poerioeroeriooierre iert we ri qeoieqroiieqr eir toie oierq rerteert asjdhf kdjhf djkhf dfhjas dih ehir oiuwh wh io iw iw werioytuqow iqwer oiwerwert iorwet iowoiwrqoiqriu iwretrt ioqry qrqwetyq
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Review
#245709 Review #245709 is a subjective opinion of poster.
I purchased beautiful leather sofas about a year and a half ago. I realize they where cracking and peeling. I called the company and they said that they don't fix cracked or peeling that is not cover by warranty. My Ashley one year warranty expire so they gave me a...
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5 comments
Anonymous
#800004

I had the same thing happen, got replaced as was in warranty and 2 yrs later happened again. I could see if it was abused, but hardly say on it :x

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Review
#245490 Review #245490 is a subjective opinion of poster.
Product
Ashley Furniture Warranty

Ashley Furniture leather sofa crack and peel after a year and warranty does not cover it.

Ashley Furniture is a fraud. I purchased leather sofa, about 1 year and a half ago. Now they are peeling and cracking. I call them when I realize my sofas was peeling and told me the my store warranty expire. I call the company that deals with the five year warranty they also said cracking and peeling is not cover under warranty. They gave me a number of a company that I have to pay out of pocket to fix the sofas. Why do I have to pay out of pocket, if I paid good money for the sofas plus the warranty. Angry Costumer
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Review
#245484 Review #245484 is a subjective opinion of poster.
Product
Ashley Furniture Sofa

Ashley furniture:delivery sucks and the store as well

Ashley furniture by the Jefferson mall in KY....they delivered our chase on the wrong side the first time, when they returned with our full order the second time the man at the store ordered us the wrong rug, we had to send it back, we will NEVER go threw Ashley's again even if it's free! the delivery guys were 2 hours late on a Saturday, it was due to be here between noon and 3 they showed up at 5. took up my hole Saturday and then we found out it was the wrong rug! and they still have not removed it from our bill because customer service says they do not have the authority to do so.. this was the worst experience I've ever had!! JUNE 25TH 2011
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1 comment
Anonymous
#373970

Quit complaining.

Review
#245476 Review #245476 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$2000

Ashley Furniture review in Indianapolis, Indiana: Furniture

Leather furniture?by Ashley the finish is coming off. Gill brother furniture in Muncie Indiana says that it is not covered in warranty and we even purchased extended warranty . We need your help.! we have called the store they came out took pictures. and said Ashley knows of the problem and is no longer using that leather company but yet they wont repair our furniture. I bought the furniture have paid for it and really only want to enjoy. but it is embarrassing to have company come in and see such an eye sore.what should I do from here ? should I contact our Attorney?
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Review
#245320 Review #245320 is a subjective opinion of poster.
Product
Ashley Furniture Warranty

Ashley Furniture review in Alexandria, Virginia: Worst Customer Service Ever

When we first purchased our home in '09, it was in need of lots of furniture. We went to Ashley Furniture in Central Park, Fredericksburg, VA, with hopes of getting some nice pieces to fill our home. After paying down on one layaway, we were left with one final suit for our master bedroom. The store manager at the time Buddy was wonderful with assisting us with our previous purchases. He had assisted us in changing out some pieces that were not really our style for more contemporary pieces. With this in mind, we trusted him to come through for us once more when we needed that same done for the bedroom suit. We were told that they would take care of the switch out for us. We looked forward to it being done right, being that we were familiar faces in the store, and walked out without the new receipt with the made changes in hand. On January 2011 we walked into the store to take one last look and to make a payment on the suit. We were greeted by the same sales rep. that dealt with us, Mr. Eddie French. He began to tell us that one of the items in our suit was no longer available. After speaking with him for a while, we discovered that the suit he was talking about was the one that was supposed to have been swapped out for the other that was more of our style. He then began to tell us that the suit was now more expensive than we originally anticipated, because it was a few months from the last promotion, which would have kept it the same price. Now we had to pay out an additional $599. for a night stand. I was highly upset to say the least because it was an error on their part for not doing the switch out as promised when the prices were still going to be the same. Now my husband and I had to pay extra for something that was their mistake. I tried to get it resolved with the new store manager. But after seeing his people skills upon yelling with a couple on the sales floor, we knew it would be challenging. When we told him about the issue, we told him that we would like to *** the $1000. mattress and just pay for the suit, because the mattress was simply too expensive and that we could not afford that price at this time. We even told him that we saw one for $650. and needed to know a.s.a.p. to take advantage of the other promotion. He told us he would let us know by Tuesday, February 1, 2011. Needless to say he never called us at all. It's now June 22, 2011 and we have yet to ever get a call from this joke of a manager. After contacting their Customer Service Dept. many times, no one has once tried to contact us within these five months to have this matter of the mattress and the price change for the extra night stand resolved. On a weekly basis, I have been contacting the Customer Service Manager named Sherri to find out the status of this matter. The issues I have here is that she herself never calls when she says she will, or tells me that she will have the General manager or store owner get in contact with me which they never had, and that she will escalate the situation to the necessary people to have me satisfied. Upon my last conversation with Sherri on June 4, 2011, she told me that she had sent my information to Mike, one of the Regional Managers and that he would call me and if not, that she would call. On June 5, 2011, my husband and I went into the store to make a payment. The following Sat., June 11, 2011 we went back into the store to have the canopy bed switched out with the regular bed due to a new ceiling fan being installed in the master suit. The manager Kenny began to cover himself with riddles of deception and lies by stating that he had just called us this past Friday and left a message for us to call him back. I immediately knew this was a lie because the phone number was disconnected and not in service. I challenged him by asking him why he did not use the number that was provided when I left messages there several times. He stated that he just went off of the numbers on the ticket. Then he asked us if that was a good number to use. We told him no and that the number, which I gave to Theresa, a store rep., was the most suitable number. We did not know it at first, but once we had the changes made to the bed and walked out with our receipt, we realized that he had placed inaccurate, deceptive and misleading information on out ticket about him leaving us messages on the old number. I was infuriated with all his incompetence, ineffectiveness as a manager and shenanigans that he was up to, because when we were in the store the previous week, our ticket stated no such notes about him leaving messages. The following Tuesday, June 14, 2011 and June 21, 2011, I left a message for Sherri; I have yet to hear back from her. Needless to say, this matter that is five months in the making has ineffective, inept and incompetent people working in a customer service oriented field with obviously, no ability of how to rectify such a simple matter. My deepest wish is to replace the joke of a manager at the Fredericksburg store with a more qualified candidate, because Kenny will eventually cause this store to loose more and more customers daily. I on the other hand, will do all within my power to post every negative review on the web about this experience, because of the inability to have this matter resoled in such a long time. The General Manager Mike and the store owner should be embarrassed to have such dissatisfied customers as myself and to loose us to their competitors. The Ashley Furniture store at Carl D. Silver, Fredericksburg, VA reminds me of a Brooklyn fish market, all hype but no true quality. Regretfully, R. Woolfolk
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1 comment
Anonymous
#303279

My my husband and i purchased a dining room table 5/13 the first table was table was damaged after waiting another two weeks of waiting we picked up the 2nd table and the corner was SMASHED.....after they told us it was inspected by a warehouse personal!

THEY SUCK :(

Review
#244765 Review #244765 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Loss
$599

Ashley Furniture- would not let us exchange recliner -called same day we received it for a gift

My kids bought their dad a new recliner for Father's Day at Ashley Furniture. They were not able to deliver for several days, so my daughter picked up herself. My husband was not comfortable in the chair- was too small for him and was not very good quality. He called the store about 3 hrs after my daughter had picked up and asked if he could bring it back and exchange it for a larger one. The person he talked to said the salesperson that sold the chair was not in and he needed to talk to her. He called her the next morning and was told that they do not take things back once they have left the store. My husband again stated that it was not at all comfortable and just wanted to exchange it for a larger one. She finally told him that he could try talking to the store manager- but he was on vacation and wouldn't be available for over a week. I went to a local furniture store (SAY Furniture) that evening-bought a much better quality recliner for just a few dollars more-delivered the next day (for free) AND- they carried the old recliner down the basement for us when they delivered the new. I will never shop at Ashley again and would advise others to avoid shopping there.
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Review
#244624 Review #244624 is a subjective opinion of poster.
Product
Ashley Furniture Recliner

Ashley Furniture has Worst Customer Service and Warranty

I have a 3 month old couch purchased from Ashley's Grapevine Mills, Texas store. At two months of age a part broke off the sleeper and flew across the room. After two visits from techs I was told the whole sleeper section was defective and needed to be replaced. I asked for a new sofa and was told in very rude terms that I could not have one. The sofa can not be sat on and has not been able to be used for 6 weeks of the 3 months we have owned it. I will never buy another stick of furniture from Ashley.
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Review
#244595 Review #244595 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$1200

I hate Ashley Furniture

NEVER BUY FROM ASHLEY FURNITURE. we ordered a couch from Ashley and it's been 4 week and 3 failed deliveries.every time they got couch to deliver, the wood of the couch is broken.on the first attempt the the back of the couch itself was missing and the Love seat was broken.the 2nd time again the arms of the couch were broken,third time again the wood from several places was broken and the cotton from the couch was coming out.we send all the deliveries back and now finally cancel the order. We called the store manager and the quality assurance people so many times before the 3rd attempt to make sure the piece is fine and no one took any steps to make sure anything.the lady on quality assurance just said that the management will call you when we said we want to cancel the order. we just moved to new jersey and sold all our old furniture in order to buy the new one and we had such a bad experience with Ashley. we do not have couch yet and we were managing somehow hoping to get a new couch soon. i would suggest anyone looking for reliable,quick delivery PLEASE DO NOT RELAY ON ASHLEY.
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1 comment
Evelyn
#302625

I wish I had read your review and the others before buying from Ashley. My first preference as the Room Store but I could not get the sofa I wanted for several weeks and went to Ashley. Boy did I screw up.

Review
#243460 Review #243460 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat