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1.6 Based on 468 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 11
    • Price 7
  • Customers don't like
    • Being lied to 36
    • Quality of furniture 24
    • Customer service sucks 23

I bought a lift top table along with a chair, couch, and ottoman. It arrived today, Saturday Jan 26 2008 (2 months after the "tentative delivery date") I was away and my wife accepted delivery. I got home and she started talking about different arrangements and positions of the furniture, so we started sliding things around. When we slid the table over, it came apart! Tiny wood screws ripped out, the cam-bolts either weren't... Read more

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I ordered 3 cushions for a sofa that my dog ruined. The salesman said the total amount for all 3 cushions would be $60.00. I paid in full back in November (the 11th to be exact). I thought this store was impressive, since I didn't have to pay big money for a new sofa. So, I purchased $1700 worth of a table and chairs. Two days later I get a call from the manager and he said that I would have to pay $189 for the 3 cushions. I said why do I... Read more

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If I only knew of this website before I wasted money on them. I purchased a bunkbed and matching dresser on Black Friday that was supposed to have a ship date of Dec. 4. Was going to be a gift for my daughters but Christmas came and went. As of today it's still not here. Whenever I call I get the same BS story about bad weather at the warehouse in WI. I could have walked there from MO and pulled it back on my daughters wagon by now. Also... Read more

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Purchased living room furniture with 5 yr "protection plan" in 2005. Veneer peeling from one end table. Cannot get response from "protection plan" provider or from Ashley's. Have been calling 2 weeks and noone will contact me. Denied my request to speak to manager of store, after 3 calls to "protection plan" provider have received no call back. "Protection Plan" was purchased at Ashley's along with... Read more

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WOW, I bought 3 couches one came crushed. They came looked at it and said "We will build you a new one" Two months later we called and they said " You have two choices. Take 15% off off the crushed couch and keep it. Or, Return all three couches and pick out new couches. Now the last one is some-what fair. However, they dont have couches i want. So i asked them for my money back. They said "You have 2 choices" I asked to... Read more

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I purchased a leather recliner that the tanning started to come off the back in just 2 months and Ashley took 4 months to replace back panel. Now I have had the chair 8 months and the tanning is coming of the arms and the leather on 1 arm is starting to disintegrate. This chair from Ashely furniture is the biggest piece of *** that i have ever purchased and I will never purchese from Ashely furniture again. so Buyers be Ware also if you are... Read more

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My wife and I went shopping at Ashley in Arlinton Heights, Il. We saw somefurniture we liked and decied to go home and do some measuring and thinking. A week later my mother in-law called and said that they were having a sale for this one day. She ordered the furniture and was told by the sales person Jennifer that if the furniture id not fit that we could return it. My mother in-law ordered the furniture and the furniture came to the house the... Read more

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I bought approx. 5 grand in furniture from the Daytona ashleys furniture store. All was delivered except the entertainment center which ended up being backordered 3 or 4 times. The first month after buying it i recieved no bill. then on Jan. 10, 2008 i got a phone call asking why i hadnt paid my bill on time to which i replied , thank god you called i was about to call you to enquire whats going on. I ended up making a good faith payment of 800... Read more

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I went to Ashley in Palm Desert in response to an ad for a leather sectional, regularly priced $1069, sale priced $959. Additionally, there was a 10 per cent discount for items STOREWIDE if you did not take advantage of certain financing plans. The salesman confirmed to us, therefore, that the price would be $959 minus the ten per cent. However, the computer came up with some other price apparently, and the sales manager claimed that the $959... Read more

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16 WEEKS! STILL WAITING FOR THE REST OF MY FURNTURE FROM ASHLEY FURNITURE STORE. DID YOU KNOW THAT THEY ARE CHANGING THERE NAME TO CLAIRES. PLEASE DO NOT EVER BY FROM THEM UNLESS YOU WANT YOUR FURNITURE IN 2009. OCTOBER 3 2007 IS THE DAY I ORDERED $2700.00 WORTH OF FURNITURE FROM THEM.STILL WAITING ON BED. ANYBODY KNOWS OF A GOOD ATTORNEY? THE STORE I AM TALKING ABOUT IT IN OCALA, FLORIDA ON SILVER SPRINGS BLVD. THE MANAGER WILL NEVER CALL YOU... Read more

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