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1.6 Based on 468 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 11
    • Price 7
  • Customers don't like
    • Being lied to 36
    • Quality of furniture 24
    • Customer service sucks 23

Needless to say, I am writing this, due to the fact that the stores handling of a wrong delivery was terrible. I received the wrong kitchen set. After waiting all day for the set to arrive, it was the wrong color and I would not accept it. I called to speak to a manager to get another delivery date, and was unable to speak to a manager. I was told he would get back to me. He did not call in a timely manner, so I called again. He would not take... Read more

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I ordered a high top table with bar stools and a short table with regular tables came to my home. I thought me and my husband ordered it so i asked the guys who delivered it if it was my order and he responded YES. I asked my husband and my husband said that we did order the high top with the barstools. to top that off the table is limping and 2 weeks of arguing with the phone rep I went to the stoor directly and they looked in my account and... Read more

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My order was filed and was paid for in October 2007. They postpond the delivery 4 times already and I am still waiting for it. Today id Dec 10th. Besides questionable quality of the products , they are unfriendly, act as they are in charge of your life with all these re-schedule routines. I will never ever use their services and would caution others to think twice You can get bunch of calls from them with different information and it is not... Read more

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Will never purchase furniture from Ashley Furniture Murfreesboro Store again. Purchased living room suite, delivery time was set on a Saturday between the hours of 2:00 P.M. and 7:00 P.M. Around five o'clock we called the warehouse to see if we could get an estimated time of arrival, we were told by the distribution center that they had been delayed by some traffice tie ups but they definately would be here by 7:00 or just past. Seven... Read more

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I bought complete living room and bed room furniture set there(Main st. Gainesville, Florida).They told me they will deliver with in few weeks but they did not deliver for 3 months and finally I had to cancelled the order .They gave such a hard time refunding my money.The staffs are not healpfull.They have no clue what is the status of my orders .Different staff gave me different answer.They do not give any information over the phone .The... Read more

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Back in June my husband and I purchased around $5,000 worth of furniture from Ashley Furniture (at the Brentwood location) for our new house that we were building. We purchased a new bed, mattress and box springs, nightstand, kitchen table and 4 chairs, and another table and 5 chairs. The first issue happened when we were looking over our final receipt at home to make sure everything was rung up correctly. That is where we found that the sales... Read more

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On October 1st of this year, I was"hired" by Ashley Furniture. I attended training classes for two days. Use your memory is the majority of it. On the second day 2 things happened that gave me a bad feeling about ashley Furniture. They have brought a Trainer from England to head the classed for 10 days. Second Day: Hr said that none of us were hired until the classes were passed.(99% of the people there quit their jobs to work for this... Read more

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Ashley furniture sux. We purchased furniture from them with zero percent interest. We never recieved any bill for the furniture. So we called to get a bill and was told not to worry about it. The next month, we were contacted by Wells Fargo telling us we were being reported to collections. "Sorry about our bad luck, you should talk to Ashley Home Furniture." So we did. They said "sorry about your bad luck, you should talk to Wells... Read more

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Due to their own managment turnover, we are now stuck with a King Simmons (Made for Ashley)mattress that leaves us with back pain every morning. The Sales Manager admitted we had a fauolty pillow top that left body impressions over 3" deep, he said try this plush top- if you don't like it come see me and I'll replace it. Well needless to say, he is gone and the sales director says tough luck "we're not doing anything for... Read more

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I will never buy another thing from this company. I had a problem with a chair I bought and picked up at the warehouse. I was told by the salesman that the chair would be assembled when I picked it up and that there was no charge for this service. Wrong, came in a box had to assemble myself was told by warehouse person that there salesmen where like used car salesmen that they would say anything to get the sale, nothing is mention on the... Read more

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