Ashley Furniture
Reviews and Complaints
www.ashleyfurniture.com
Anonymous
Bradenton, Florida
Ashley furniture save your money stay AWAY!
Purchased a sectional in 3/07 by 3/08 part of the recliner is broken, called in on the extended warrenty they declined stated still under manufacture warrenty, called ASHLEY customer service reps are rude, ignorant and place you on hold for ever.........they dont want to fix the couch stating couch under extended warrenty......we almost bought a whole house full of their furniture....we didn't!!!! Dont waste you hard earrned $$$$$. Better to pay more with a better brand than deal with thieves.......now they are refusing to fix the couch.......These people are horrible to deal with...
JMBadger B
Evansville, Indiana
Lost 2 days' pay waiting for Ashley rep to arrive.
I'm a shift worker, with days off on odd days of the week. When the Ashley representative called and arranged to come by yesterday (Tuesday, the 5th of February) I said sure because it was a normal day off for me. But if I'd worked overtime, it was counted as a double-time day! 2 days wages for 1 day of work! Sure enough, my company contacted me Monday to work Tuesday, but I had to turn it down because the rep said he would be here "between 10 and 1." And he failed to show at all! I called Ashley this morning and told them what happened. They said they would try to get hold of the rep. Then I told them to check out this website, adding that the common thread (even with the complaints about the furniture itself) was poor customer service. When I returned home this afternoon I had a response from the rep on my answering machine stating based on my description of the damage he went ahead and put in an order for a replacement and Ashley would be contacting me regarding a delivery date. He went on to apologize for missing the appointment, and that my paperwork had gotten mixed up with some other stuff on his desk. Dandy. It took them two and a half months to deliver the original, no telling how long to deliver the new one. And yesterday I was reading their warranty (while waiting uselessly) and the warranty starts from the date of purchase of the original item. Not from the date of delivery, certainly not the date of replacement.
2 comments
Anonymous
Longview, Texas
Ashley Furniture Home Store Tyler, Texas
I am having TROUBLE with pillows that came with the sofa and over sized chair purchased from Ashley Furniture Home Store in Tyler, Texas. Owners, Louis and Pat Mellius. One week after delivery, which by the way took 2 1/2 months after ordered to receive, I called and talked to the manager (owner's son) that the loop fringe on the pillows was pulling out. That was Nov.23, 07. I was told by the manager that a technician would come out to check the pillows and if they could not be repaired, they would be replaced. Dec 11, 07 a technician FINALLY comes out after numerous phone calls to the store by myself and husband. The technician took pictures and said someone would be calling me. Dec. 29, 2007 I called the store to find out WHAT they were going to do about these pillows. I was told new pillows would be ordered. On 12/31/07 I received a phone call from the woman who places orders for the store and she informed me that the owner wanted me to bring the pillows to the store BEFORE they could order new ones. I took the pillows in on 12/31/07 (all 8 of them) and the owner, Pat Mellius, insisted I leave them there so the Millenium Furniture Marketing Rep could inspect them. I get a call the next day from the Millenium marketing rep, Mark, who informs me he did not find anything wrong with the pillows. He stated, They are in show room quality condition. Iasked him specific questions about the pillows and it turns out the owner Pat Mellius made a switch. The marketing rep was shown a set of pillows that were not the ones I left there. I called the next day and talked with Pat Mellius. She stated, the marketing rep has inspected these pillows and he agrees with me that there is nothing wrong with them. I through a fit. I told Pat Mellius that I would be returning the two pieces of furniture and eat the 30% restocking fee. Mrs. Mellius stated that returning the items was not an option because there is nothing wrong with the set. Mrs. Mellius refused to set up another inspection with the millenium marketing rep while I was present for the inspection. BOY do these owners of this furniture store have a BIG surprsie in store for them. I am filing every complaint possible and reporting these owner's and this franchise to the State Attorney General's Office for fraud. I purchased these items WITH the EXTRA protection plan on each piece. I have pictures of the pillows, they have been filmed on my video recorder, and I WILL not allow these people to maneuver us this way. It is WRONG on so many different levels. So, BEWARE, because Ashley Furniture Home Store's may be the number one retailer of furniture today, but at the rate these franchises are going, I'll dare say, 10 years from now they won't be. What gets people in the door are the finance options. That marketing strategy only goes so far. If this particular Ashley Furniture location here in Tyler Texas were having a buy anything you want in our store for $1.00 and get the second item free sale, I would not buy from them EVER again.
3 comments
Anonymous
Trumansburg, New York
Store repaired table leaf instead of replacing it.
We bought an Ashley dining table, 6 chairs and a protective table pad. The table leaf looked as if it had been dropped on its end corner causing a raised corner. It also had the finished scraped on the end. The pad had glue oozing out between the layers and lots of air bubbles between the layers. The clasp which holds the pieces of pad together wouldn't stay secure. The store picked up the defective pieces and said they'd see what could be done. They repaired the corner of the leaf, but you could still see where it had been dropped. The finish on the edge was still scraped. The pad had been cleaned of excess glue and they bent the clasp so it would stay in place. The air had been pressed out of the sections. Granted, the dropped leaf is minor, but when you pay good money for supposedly new furniture, you expect good quality. I guess I'm better off then someother complaints, but still, I'm not happy. I'll never buy or recommend anyone to Ashley Furniture.
2 comments
Anonymous
Marietta, Georgia
THEY MUST TRAIN THEM ON BEING LAIRS
I have told everyone I know not to shop at Ashley's - that is the best revenge - they hound you as soon as you walk through the door, I spent 6K & the customer service was horrible, I was told they never have a sale, 3 days later they did - @ $800 cheaper - I asked for a price adj & from the top down they would not do anything, as a matter of fact wanted to charge me a 30% restocking fee - when it had never been pulled for delivery. They also screwed up the delivery - it was like too bad we have your money so ***. We just have to spread the word & eventually put them out of business. They won't last long treating customers this way
5 comments
Anonymous
Syracuse, New York
I Will Never Buy Anything From Ashley Furniture
I ordered two bedroom sets from ashley furniture in february and in recieved the two..but without my headboard because it was damaged at the warehouse and it is now April and i still havent recieved my headboard it was suppose to delivered on 04/09/08 between the hours of 930 and 1230 but they called and said it was damaged again..i will never order anything from these people again....i thought because you hear their names so much and see them advertised on the television..You would of thought that they were some trustworthy people..but i see now and this is just ridiculous forreal..
Anonymous
Louisville, Kentucky
Another Peeling Leather Sofa
I also had a problem with my leather furniture from Ashley. I bought a leather sectional and within 6 months, the leather started peeling. I called the customer service department and they agreed that the leather was faulty. They replaced my sofa with another sofa and once again within 6 months, the leather started peeling. The sofa is also sagging and has nails sticking out the back. The nails have rubbed against my wall and left large marks on the wall. I now need to repair the wall. I expect a sofa to last longer than 6 months, so I will never buy from Ashley Furniture again!!
8 comments
Anonymous
Philadelphia, Pennsylvania
Leesport,pa;; management mistreat workers
management does not know how to talk to employees. the way they refer to you is by cursing [what the ***, what is this *** ***, let this pass this is good etc, when the furniture is wrong. they want qc to pass every piece no matter what, it can be wrong. especially the new management on motion line. could you do something about this, everyone wants to quit motion. we've been yelled at, mistreated, offended by the words of one person, and noone wants to listen to us. we love our job, please do something about this situation
4 comments
Anonymous
Tampa, Florida
Poor Workmanship/Customer service
I purchased a 42" dining table with 3 chairs. Two of the chairs were damaged. Ashley attempted to tounch them up. They looked like seconds. I refused them. They have been to my home 9 times and counting with replacement chairs. The chairs have a film on them and have come with chips on blk. paint, varnish missing, roughness, smudge marks that won't remove and wht streaks on chair legs. They came two Sundays without notice. They tell me when they are coming. Supervisor will not notify me. They offered a 10% discount & void warranty! No! What Mission Statement?
3 comments
Dora Gmi
Bellevue, Washington
Sold Furniture that fell apart in less then three months
We bought a new sofa and love seat nice mauve with the built in recliners on both, Didnt have them even three months and they started to fall apart , contacted the dealers and they did not respond , When they did they said I would have to pay to get them shipped,I really couldent afford to , so I had to get rid of the sofa it was way to bad to keep. You charging $1,800 for a piece of ***!!! We bought this in Meridian Idaho , I will never buy from Ashly Furniture. Thanks Ashly Furniture Dora Perez Of Idaho
Loss:
$1
9 comments
tracy Exc
Manhattan, New York
MATTRESS NO BOXSPRING
Can somebody please explain to me how you buy a mattress 10 days ago, its shipped to the store and 3 days later you still have no boxspring? Ive already been waiting for over a week and they told me it will be on a seperate truck and they make no guarantees. why would they not send them together I bought them as a package deal. Mattress and boxsprings are not custom orders what is the deal, Most places have these types of things in stock. did I get shammed to just spend my money or am I gonna have to wait anothe week?
Loss:
$700
evienguyen N
Los Angeles, California
Ashleys
I purchased couches february first I was told that I would be able to recieve them that weekend then I was told that I couldn't get them till the 17, then the 20, then the 22 finally I was told that i could pick them up on the 13. I called to comfirm that they would be there on time and now its not till the 15 to the 20. They're customer service is terrible I will never buy from them again. I had to get a truck for the 13 and now I have to go through the hassle of getting a truck on a different day.
Loss:
$750
5 comments
pltimmins
Chico, California
Ashley Furniture - Where's my furniture?
On Jan.15, 2008 we purchased a bedroom set for over $4,000. (first time bought $4K in Living Room furniture without incident.) We have not received any furniture to date 2/8/08. We were told our CA King box springs & mattress only will be delivered tomorrow. It has been a nightmare trying to get straight answers on where our furniture is. I have called & written the main office in WI to only discover the store I dealt with is privately owned. So....does that mean I do not deserve good customer service? AUCH! I will not buy from Ashley again.
Loss:
$4200
5 comments
Anonymous
Dallas, Texas
Lied about bedroom set being available in the future
I purchased a canopy bed and dresser thinking I would be able to add to the set later. I specifically asked about this, and was told that it was a new set and would be available. I put 30% down and when I returned 30 days later to pay the balance notice that the complete floor model set was on sale for the same price I paid for just the bed and dresser. I inquired about this and was told that it was on sale because it was being discontinued.....I was totally shocked and asked to buy the complete set instead of the one I ordered. The complet set was only 400 dollars more than what i was going to pay for just 2 pieces. I was told there was nothing they could do as my furniture had already been ordered. I feel like I was lied to and cheated because cancelling my order caused me to have to forfeit my original 30% deposit of $1424.00 I will never ever do business with Ashley Furniture again.
3 comments
ccdc
Nampa, Idaho
Ashley Furniture Complaint
We purchased an entertainment stand for a TV; it had 3 doors on the front that had interchangeable panels: either wood or glass. The sales guy said that the way it looked on the sales floor was the exact way it would look when it was delivered; was told it would be delivered in a week to 10 days. After 2 weeks, I still had no word from them. So I called the store, they had no record of my sale. Three customer service people later, they found my account only to say that it would be in the warehouse end the end of that month. I told them to call me when it came in and I would pick it up. Well, when I got there to claim my furniture, they showed my account under a different "first name" as well as the cabinet was unassembled, in a flat box. I threw a huge fit and the service manager had one of the workers assemble it on the spot. I will never purchase anything from them ever again. And I must add... I paid too much for it also!
Loss:
$300
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Due to the fact that the person who submitted a post on this site did not use their real name, we have no way of knowing if they actually contacted AFI for assistance. Therefore, if we do not hear from a consumer, we are unable to assist.
The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the Ashley Furniture Consumer Affairs Department, so we can assist you and the store in reaching an acceptable resolution.
Our contact information is as follows:
Email: consumeraffairs@***.com
Fax: 1-60*-***-****
Phone: 1-80*-***-****, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612
You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us†at the bottom of the homepage.
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