furniture store customer service customer service ashley delivery money manager warranty
I am not one to complain but am really upset with this turn out. I haven’t had my own place, own bed for 7 months. I travel for work every week and all I wanted was my own bed. I didn’t want to wait so long for delivery but I did, and then come to find out it’s not all...
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Review
#1371739 Review #1371739 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Order processing issue

Great customer service but highly disappointed | Ashley Furniture review from Clearwater, Florida

I am extremely disappointed. I am not one to write reviews but this really hit home. I moved to Florida with just boxes, no bed or large furniture. My couch which I ordered from an online website came before Ashely. So I’ve been finally arrived and come to find out 2 peices were missing and the headboard zipper was off track. I hope this is resolved ASAP. Very disappointed.
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Review
#1371726 Review #1371726 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Order processing issue
2.4
Details
DURAble Durablend? No way - Ashley Furniture review
DURAble Durablend? No way - Ashley Furniture review
I purchased a Durablend sofa from Ashley for a room where it would hardly be used. When used it was on one side. It cracked and peeled where it was used- just peeled off to expose foam underneath!!! It was ok because i had purchased the Guardsman protection agreement...
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Review
#1369911 Review #1369911 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
1.0
Details
Complaint Description: Poor service - deceptive sales techniques - dishonesty I purchased a couch and loveseat set from Ashley furniture on August 11th. The salesman that I was working with told me that it would take about 6 weeks for delivery of the couches. I...
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Review
#1368237 Review #1368237 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Poor customer service
1.0
Details
I bought a sectional from your store in San Antonio. The chaise was bunching up due to the zipper causing this . They came out and determined that it needed to be replaced. Just the cushion. Now they are telling me because it has a small stain the chaise they won't...
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Review
#1364351 Review #1364351 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
My brother, who is 87 years old,purchased a swivel rocker recliner from Ashley, as well as, a Peace of Mind Protection Plan in February 2014. Recently when I came from NJ to SC to visit him I saw the damage to this product. I filed a Customer Complaint with the company...
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Review
#1362989 Review #1362989 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Warranty issue
Tags
  • Misleading Customers When Signing
I JUST WANT MY MONEY BACK! I ordered a dining table and chairs, they have delivered 2 damaged tables (even the tech they send can't fix it) and 12 chair ( 3 separate delivery attempts of 4 chairs) that look like floor models. 2 were ripped, 2 were not assembled...
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Review
#1361965 Review #1361965 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Damaged or defective
Loss
$1050
Preferred solution
Full refund
2.5
Details
I bought A bed room suite from Ashley two months ago and that was a big mistake on my part. When I first received the furniture I opened drawers on the night stand beside the bed and the sliders fell apart. The bearings came out so I had to put this back together until...
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Review
#1361783 Review #1361783 is a subjective opinion of poster.
Product
Ashley Furniture Nightstand
Pros
  • Custome service
Cons
  • Furniture quality
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Furniture delivered 9/18/18. Advised store and Customer care of issues. Warped night stand, firm on top of dresser, hump in mattress and most of all the furniture didn't have the same brushed outline as it did in the store. My sales person advised me to contact...
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Review
#1361690 Review #1361690 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
My husband and I bought a sectional from Ashley and within a month the seams were ripping and the back was warping. We consistently called About this issue and all Ashley would do is either send a technician or replace a cushion. Same results from the “fixed” items....
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Review
#1361100 Review #1361100 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality