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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
I had bought nice furniture for my house I had rented, and payed over $1500. Well, after 6 weeks the furniture came. AFTER I threatened them with a lawsuit. They come up with the most laughable excuses. "Our trucks got stuck. Its now leaving our warehouse. We...
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AshleyTammy
AshleyTammy

Due to the fact that the person who submitted a post on this site did not use their real name, we have no way of knowing if they actually contacted AFI for assistance. Therefo...

Anonymous
Tammy02

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. If a store is unable or unwilling to assist with a warranty claim, Ashle...

In October of '06 we bought all new furniture from Ashley to include a bedroom suite, two queen sized beds, a couch, a chair, coffee table and two end tables, TV stand, entertainment cabinet, dining table and china cabinet. During only a month of use the cushions...
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Anonymous
Colleen

I feel your pain. Ditto

i purchased$2700.00 worth of furniture on october 3 2007 . they gave me a time of 3-8 weeks i got my couch in the 7th week i got my mattress set in the 11th week,now it's the 14th week and i'm still waiting on the rest of my bed set.if you call them nobody...
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Anonymous
Missy

OMG I am having the same problem, I still am sitting without my furniture that I paid cash for, it keeps getting \"bumped\" from the truck! What the ***?! I was also offered a...

Anonymous
gingergreen

I think my purchase is turning into a nightmare like yours! I bought a loveseat, chair and ottoman delivery date was set for Jan 22, received a phone call from Ashley date bak...

#110261
I am having TROUBLE with pillows that came with the sofa and over sized chair purchased from Ashley Furniture Home Store in Tyler, Texas. Owners, Louis and Pat Mellius. One week after delivery, which by the way took 2 1/2 months after ordered to receive, I called and...
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Anonymous
mfcraftsman@yahoo.com

If that\'s the only problem with your furniture you are lucky.There is a thread that is sewn around the frilly loop fringe on your throw pillows that is installed for shipping...

Anonymous
Bryan K

I had a totaly great experiance with the Ashley Furniture store in Tyler,Tx. I was able to puruchase a kids bedroom set in great condition in the rear discounted room for less...

#110178
Iordered a computer desk from the Ocala. Fl, Silversprings Blvd.store Sept 1. 2007. Delivery came Nov. 4 but the base was broken so they didn't even bring it from the wharehouse. I was told there would be a rush order put on it and I would have it within a week or...
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Anonymous
Jim

I have recently purchased a sofa from Ashley furniture and had it delivered on time (i got lucky). That being said, I have worked at a couple of furniture stores in the past ...

Anonymous
Missy

I totally agree!! I have never seen a business have delivery issues like this. How can they NOT guarantee their own delivery??? Very bad business. I will be filing suit mysel...

The sofa I purchased was very nice at delivery. After only 2 or 4 months the quality was definately not what I expected. The sofa was shabby, the chair (that was as much as the sofa if not more) was without any support and was without ? You could feel the wood through...
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#109149
I am SSSOOO PISSED!!!!! Dec 14/07 We spent $13,000 (yes THOUSAND) dollars at this store. First Delivery: 1. Delivery was late by 5 hours 2. Wrong stuff arrived 3. Furniture put together incorrectly 4. Some furniture damaged 5. Some stuff didn't arrive Called to...
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Needless to say, I am writing this, due to the fact that the stores handling of a wrong delivery was terrible. I received the wrong kitchen set. After waiting all day for the set to arrive, it was the wrong color and I would not accept it. I called to speak to a...
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Waretown,New Jersey
#108764
I ordered a high top table with bar stools and a short table with regular tables came to my home. I thought me and my husband ordered it so i asked the guys who delivered it if it was my order and he responded YES. I asked my husband and my husband said that we did...
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My order was filed and was paid for in October 2007. They postpond the delivery 4 times already and I am still waiting for it. Today id Dec 10th. Besides questionable quality of the products , they are unfriendly, act as they are in charge of your life with all these...
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#108640