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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
Needless to say, I am writing this, due to the fact that the stores handling of a wrong delivery was terrible. I received the wrong kitchen set. After waiting all day for the set to arrive, it was the wrong color and I would not accept it. I called to speak to a...
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Company wrote 0 public responses to the review from Dec 13, 2007.
Waretown, New Jersey
#108764
I ordered a high top table with bar stools and a short table with regular tables came to my home. I thought me and my husband ordered it so i asked the guys who delivered it if it was my order and he responded YES. I asked my husband and my husband said that we did...
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Company wrote 0 private or public responses to the review from Dec 10, 2007.
My order was filed and was paid for in October 2007. They postpond the delivery 4 times already and I am still waiting for it. Today id Dec 10th. Besides questionable quality of the products , they are unfriendly, act as they are in charge of your life with all these...
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Company wrote 0 private or public responses to the review from Dec 10, 2007.
#108640
Will never purchase furniture from Ashley Furniture Murfreesboro Store again. Purchased living room suite, delivery time was set on a Saturday between the hours of 2:00 P.M. and 7:00 P.M. Around five o'clock we called the warehouse to see if we could get an...
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Company wrote 0 public responses to the review from Dec 09, 2007.
#108601
I bought complete living room and bed room furniture set there(Main st. Gainesville, Florida).They told me they will deliver with in few weeks but they did not deliver for 3 months and finally I had to cancelled the order .They gave such a hard time refunding my...
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Company wrote 0 public responses to the review from Dec 06, 2007.
Back in June my husband and I purchased around $5,000 worth of furniture from Ashley Furniture (at the Brentwood location) for our new house that we were building. We purchased a new bed, mattress and box springs, nightstand, kitchen table and 4 chairs, and another...
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Company wrote 0 private or public responses to the review from Dec 05, 2007.
Anonymous
Richard Chapman

Your story along with others listed convinced me to not buy any ashley products. I am sorry you had your experiance, but thank you for the warning. Best of luck for yor future...

#108416
On October 1st of this year, I was"hired" by Ashley Furniture. I attended training classes for two days. Use your memory is the majority of it. On the second day 2 things happened that gave me a bad feeling about ashley Furniture. They have brought a Trainer...
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Company wrote 0 private or public responses to the review from Oct 15, 2007.
#105691
Ashley furniture sux. We purchased furniture from them with zero percent interest. We never recieved any bill for the furniture. So we called to get a bill and was told not to worry about it. The next month, we were contacted by Wells Fargo telling us we were being...
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Company wrote 0 public responses to the review from Sep 28, 2007.
Anonymous
Tom and Betty Pearre

My wife and I purchased an electric loveseat from Ashley Furniture Home Store in Catonsville Maryland on December 26, 2008. We picked the electric model because we felt it wou...

#105144
Due to their own managment turnover, we are now stuck with a King Simmons (Made for Ashley)mattress that leaves us with back pain every morning. The Sales Manager admitted we had a fauolty pillow top that left body impressions over 3" deep, he said try this plush...
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Company wrote 0 private and 1 public responses to the review from Sep 27, 2007.
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback and your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashleyfurniture.c...

#105107
I will never buy another thing from this company. I had a problem with a chair I bought and picked up at the warehouse. I was told by the salesman that the chair would be assembled when I picked it up and that there was no charge for this service. Wrong, came in a box...
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Company wrote 0 private or public responses to the review from Sep 18, 2007.
#104962