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Ashley Furniture review in Whittier, California: Bedroom Furniture

The headboard was flawed. It had fish eyes from factory finish. They made an effort to repair it by staining it, but it doesn't resemble factory made. The nine drawer dresser, the drawers do not fit flush to the front of the dresser.They sent one technician to look at it at the time the headboard was fixed. He was unable to do anything to the dresser except take pictures, Ashley will not take back defected dresser and made an appointment to return. Meanwhile we cannot put our clothes in the drawers so we're living out of boxes
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1 comment
Anonymous
#37971

I work at the ashley factory in arcadia wi. I also happen to be on 1 of the 3 assembly lines that make head boards and mirrors.

We get paid for how many we make not how it looks. If there is something wrong we quite often just put stain or crayon on it and send it. The ways its set up us employees cannot care what it looks like... I get paid $20.00 an hour to make ***...

If we take our time and go slow making good product we make $9.00 an hour... what would you do?

Review
#130817 Review #130817 is a subjective opinion of poster.
Service
Ashley Furniture Repair

Ashley Furniture review in Phoenix, Arizona: Damaged a mattress when loading and said they are not responsible

I recently bought a mattress and box spring from Ashley furniture. It was going to be $75 dollars to deliver (in the same town), so we decided to pick it up.The warehouse workers loaded it on to our truck and walked off. We tied it down, etc. We got home and unloaded and there was *** in the box springs. They had put the box spring on the bottom and the corner of the bed of the truck poked *** in it. I called them , they said they were not responsible and would charge me a 30% restocking fee. I loaded it up and took it back. I won't pay the 30% fee . I also won't be shopping there anymore
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1 comment
Anonymous
#27795

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

Review
#130718 Review #130718 is a subjective opinion of poster.
Product
Ashley Furniture Bed

Ashley Furniture review in San Luis Obispo, California: Poor Quality, Poor Repairs, Repeat Problems

Purchased slate table from Ashley Furniture in Oct 07. After taking delivery in Nov 07, a few weeks later pieces started falling off of the table. We complained to Ashley Furniture and they sent a repairman to repair the table. The repair was inadequate (obvious repair, not what one would expect for a $500 slate table) so they sent a replacement table. A few weeks later, the second slate table was falling apart in the same manner. We complained again, same story...repairman, inadequate repair, the company sent another table. A few weeks after receiving table #3, it started falling apart in the same manner as the first two. Now we want our money back and the merchant will give us nothing more than store credit, even though we're still within the 1 yr warranty of the original purchase. BEWARE of Ashley Furniture! They've lost our future business.
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1 comment
Anonymous
#27793

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

Review
#130684 Review #130684 is a subjective opinion of poster.
Product
Ashley Furniture Table
Loss
$500

Ashley Furniture Tyler Texas has no customer service.

I recently ordered some bedroom furniture and after delivery noticed the footboard was damaged and the rails were manufacutured improperly. I was contacted by someone in the Tyler store on that same day and told that the furniture would be ordered and a tech would contact me on the Following Monday. It is now Thursday and I am doing there job and finding out what is going on with my furniture. I learned that when you purcase from the Tyler store you deal with the Longview store. After making several phone calls I got everything scheduled. Terrible Service. Not again.
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1 comment
Anonymous
#27792

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

Review
#130678 Review #130678 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Loss
$6

Ashley furniture has no customer service!!

Ashley furniture in Augusta Georgia has royally screwed me. I purchased a bedroom set with a king size bed. The sales man bob told me that he had everything set up and we told him at least 10 times that we wanted a king size bed. On the delivery day they of course sent us a queen size bed. On the order form bob had sent for a queen size bed instead of a king. now I have a king size mattress and box spring in my living room. The Augusta store told me they would order a king for me and pick up the queen when they deliver it. No one can give me a date on when it will be sent and I have tried to contact the manager Sheryl there 4 times to which after being on hold for a very long time have never been able to talk to her. This is ridiculous and I hope this is resolved quickly or legal action will be taken.
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Review
#130603 Review #130603 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Loss
$1

Ashley Furniture review in Dallas, Texas: Defective furniture

i purchaed 3 rooms of furniture, a lovely leather ssofa and chair, which was solod from the showroom floor. about 6 months later the sofa and recliner became discolored . i call manager and he stepulaed there is noithing that can be done. i always thought you were an excaaellent furniture. i spent over 17 thosand dollards. store located in arlington tx.this purchaed was approx. in july 2007,however he gave us a good deal on the floor model,however did not realized i did not think that the furniture will be defective furniture.my wife is very fustrated and my number is 817 847 5081. my name is sidney j keppard and wife name is wanda my address is 540 goldstone ln ft worth tx .your company is known to be outstanding, however i think previously i spoke to the wrong personnel. every time my wife go into the liviing room she is is reminnded of mistaked of purshasiinf this furniture
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1 comment
Anonymous
#26878

I am sorry to hear about the frustrations you have experienced with your purchase of Ashley Furniture. The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated.

Ashley Furniture Industries, Inc. limited warranties do not apply to any furniture that is sold as a “floor sample”. This is stated in our Claim Procedure under the Limitations and Exceptions.

For further details, please contact your authorized Ashley dealer.

Tammy

Review
#130519 Review #130519 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$1200

Ashley Furniture review in Yuma, Arizona: Failed to handle complaint.

I purchased a leather sofa and matching leather loveseat at Ashleys. Before they were a year old the finish started coming off the loveseat in 4 different areas. Ashley sent someone out to inspect it and they said they would order replacement fabric and call me when it came in. Approx 2 weeks later they called and picked up the loveseat. It was returned a week later and looked O.K. Approx. 8 months later the exact same 4 pieces of fabric were losing the color and finish again. I returned to the Ashley store (Yuma, Az) and complained about the discoloration again. At this time I was told it was beyond the warranty period and there was nothing they would do about it. I explained that the fabric that they had supposedly replaced and was now wearing out again was only 9 months old but they still refused to do anything about the problem. I contacted the furniture repair person that Ashley uses for warranty repairs. He advised me that he had never worked on my loveseat and it was his professional opinion that the first time the loveseat was picked up all Ashley did was recolor the fabric, NOT replace it. He also stated that he had never seen leather discolor in the EXACT same 4 places before. The places where the fabric is losing its finish are not areas of extreme wear such as the seat. He also advised me to contact the Ashley Complaint Dept. The 2nd time I went to Ashley was in early May off 2008 and we left for an extended ( 2 months) vacation. We returned home on the 1st of August and I decided to send this letter and see if I could get some justification from Ashley. The couch which we purchased at the same time as the loveseat is in perfect condition which tells me the loveseat was made with defective fabric. Since mid 2000 when we purchased our home in Yuma we have spent thousands of dollars at Ashley. If we do not hear from someone from Ashley regarding our loveseat, you can be sure that our future furniture purhases will be made elsewhere and all of our aquaintances will be warned of Ashleys practices. I can be contacted at my home address, 11241 E. 37th Lane, Yuma, Az or by phone at: 928-345-9566 Sincerely, Walter Dillon
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1 comment
Anonymous
#26874

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

Review
#130494 Review #130494 is a subjective opinion of poster.
Product
Ashley Furniture Sofa

Ashley Furniture review in Columbia, South Carolina: Garbage furniture - get the warranty!!

The people on here who are vouching for the quality of this furniture must be paid endorsers - this stuff is as cheap as it gets in materials and workmanship. How can you dare call it "affordable" when you are wasting your money on garbage that will not stay together? Who can afford disposable furniture? If you are going to waste your money here, at least purchase the extended warranty, and don't lose the paperwork, because you WILL need to call them and get your stuff replaced. Both my sofa and loveseat split down the seams, and then the frame cracked, all within a year of owning it, and it took over a month to get them replaced. The customer service we received was rude at best. I am embarrassed that I own this stuff.
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1 comment
Anonymous
#155922

I did extensive research on furniture before I bought 4 pieces for my living room. I could not afford all top-of-the-line furniture and knew Ashley was classified as low-end.

Therefore, I purchased one high-quality top-rated American-made piece elsewhere for $2,100 and the other three pieces for the room from Ashley for a total of $1,600 combined. The Ashley pieces are very pretty, but I don't expect them to last more than a few years due to the fact that it is lower-end quality, which I knew going in.

I plan to furnish the whole room with quality furniture piece-by-piece over the next 5-10 years and to sit on the Ashley pieces as little as possible in the meantime so that they retain their appealing looks before I replace them. I think that's the way to build a room if you don't have $10,000 - $15,000 upfront for all high-end pieces.

Review
#130448 Review #130448 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$2300
I have been waiting for 11+ weeks for my furniture to come in. They told me it would take 3-6 weeks. I have called the scheduling department and they do not know anything. They can't/won't tell me anything in relation to my furniture. I have gone and talked to...
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6 comments
Rob
#522594

Sounds like corporate does a horrible job managing their franchise. I TOOOOOO will never do business with Ashley furniture.

Not only is the furniture junk but like so many others have mentioned their service *** right makes you furious. We bought a love seat, couch and three tables...and a protection package since we have dogs and kids.

I had one claim I submitted because one of my guests who came over had lots of hair product in his hair to have a flat top/spiky look. Well all the color and leather pretty much disintegrated at the head spot and looks like ***.

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Review
#130313 Review #130313 is a subjective opinion of poster.

Ashley Furniture review in Bronx, New York: I found Andre Edwards and he's still selling furniture!!!

To all those who were ripped off by Andre Edwards> I found him selling furniture at the new Ashley furniture store in Patchogue on Sunrise highway just a short distance from his old store. This guy has some set, the way he can just move on and think he can get away with ripping off so many people. I wish that each and every one of us would contact all the news stations in the tri-state area and make a compliant to their consumer affairs reporters and have his face plastered all over the TV stations. I plan on doing just that, if we all stick together we can get our money back and be financially compensated for all the *** this man has put us through. Please lets stick together. Today is August 2, 2008 and he is working now. He is off Friday. Go get Him!!!!!!!
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2 comments
Anonymous
#110474

Andre Edwards is now working for Tiffany Furniture on Rte 110 in Farmingdale. He swears he is not Andre, but merely a former employee who was ripped off by Andre also ...

BUT don't believe him ... he is Andre the Crook without a doubt!!!

Anonymous
#31607

I was just there. Didn't buy anything.

Thought Id check out the complaints first. This guy is bad? where did he originate from.

I am looking at Stanley furniture in patchogue. Maybe I better check them out first as well!

Thanks for the heads up everyone!!

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Review
#130027 Review #130027 is a subjective opinion of poster.