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ASHLEY FURNITURE HOMESTORE, Catonsville, Maryland

purchased a sofa set from Ashley furniture Catonsville store, 10 days back and while placing the order Manager Von agreed to deliver it on 07-17-08 but on 18th he is saying he cant recollect what he promised to me. while placing the order He told me to write on my order about delivery date also before siging it. All the staff in this store is hard to deal with. I dont know what type of service is this. once they promise it why can't they deliver otherwise they have to say upfront then we'll decide to make purchase with them or not. Its purely taking advantage of the customers. to cancell that order they are charging me 30 % of the purchage. Even now also they are not giving any pertcular delivery date for my order. they want to deliver it when they have it or when the stock is ready. My saleperson was Hena Khan and the Manager name was Von.they'll agree to every thing before placing the order and after that they wont even care about you. I wont recommend this store if you expect a good service from them.
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4 comments
Anonymous
#547094

I had extensive issues with this particular store. Terrible customer service, they couldn't get me my stuff on time.

I contacted corporate, they said "Each store is individually owned and operated blah blah we will forward your request to the appropriate place". All bull! I never heard back. You would think corporate would want to know if a store is blackening their name.

Stay far far away from this store. Read their reviews before you go there!

Anonymous
#292748

The girl there named Allison is really hot. I want to *** her brains out...

Anonymous
#23679

I bought a sectional from ashley in altamonte springs florida.I have contacted them and the sent 2 techs out .one to repair and one to inspect.I have pictures showing the horrible repairs and now the want to sent another 2 techs.The furniture was delivered unwrapped and no tags on loveseat (damaged part).how many hours are theygonna use of mine to replace what is suppose to be new,just replace it,they said it is their option to repair. never again will I pay cash for a large purchase as you have no back up.

Anonymous
#23668

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

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Review
#128016 Review #128016 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
The handles on my Ashley Furniture desser drawers are falling off. One by one they break off as we simply open drawers. The furniture has been discontinued and I do not know how to get new handles. Haven't had any other problems with the furniture but not have...
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63 comments
Heydi
#1784382

Well this is disappointing to read. Same boat.

Discontinued Ashley Furniture and no one can help me find replacement pulls that are breaking off. Way too much money spent on this furniture for it to fall apart like that.

I guess I'll start looking for a different pull to replace all of them. Not happy with Ashley Furniture.

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Review
#127984 Review #127984 is a subjective opinion of poster.
I did purchase a leather sectional 7 seater couch and other bedroom furnitures from ashley furnitures in year 2007 and got an leather protection plan paying an extra 199$. when i purchased the sales person said they will fix the leather if any damages happens due to...
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5 comments
Anonymous
#129566

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Review
#127857 Review #127857 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Loss
$1800

Ashley Furniture review in Atlanta, Georgia: Very disappointed

I purchase furniture's from Ashley Furniture since may 2008 i was given a delivery date schedule for June 22nd and here it is July 16th i have not received any furniture i would not recommend Ashley Furniture to anyone i went to the store an spoke with the store manager and ask him what was taking them solong for me to received my funiture it was some of the funiture was not in stock and the manufacture have to build the missing pieces the store the funiture's is nice but it not Shop at ASHLEY Store's Sucks.
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2 comments
Anonymous
#23663

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

jlemb
#23278

Well guess what I hate to be the bearer of bad news but take it from me, Your nightmare has only began. Make sure once they do deliver to inspect every inch of the furniture and refuse it if anything so much as a scratch is found, We have had nothing but problems with the stuff we purchased, Broken items,furniture wears out within months, Horrible cutomer service.

They will do repairs on thier terms and don't care what you have to say. It's the old adage of don't pay before you get the product, Well at ashley they make you pay first because they know the product is garbage, We funished a whole house with them and have had one problem or another with everything we bought, I will never deal with them again. Save yourself if you can and get your money back before it's too late.

I am considering a class action if I can get enough people interested, Someone needs to tell them enough is enough. They are nothing more than a scam.

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Review
#127766 Review #127766 is a subjective opinion of poster.
Service
Ashley Furniture Manager

Ashley Furniture review in Selma, Oregon: Ahley furniture dealers sold us a couch just three months ago thats falling apoart too.

Ashley furniture dealers sold us a couch three months ago that's olive color with two end recliners that is falling apart. The cushions on the ends are sinking into the middle. the stuffing on the foot rest are flat to the wood. The recliners wont stay extended. The foot rest on the recliners have sharp edges where cushioning has pulled away. I complained to the furniture store on 6/28/08 . where i bought it. I bought it on 4/4/08. The furniture store came and took pic's and said they sent them by email to Ashley's home office. We shall see what happens?
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4 comments
Anonymous
#105029

We purchased pub table and barstools. Moved and put our items in storage.

We've misplaced the hardware and Ashley's furniture will not sale us the hardware. Customer Service told me to go to home depot. I went to 3 different stores, all home depots do not carry the hardware. Think twice before taking apart your items.

Ashleys is not helpful.

My items are in great condition but are useless without the hardware, I'm willing to PAY for the hardware............... :(

Anonymous
#26658

We bought an olive sofa and love seat in Dec. '07 and have hardly even sat on it and now that we have been using the sofa some the cushions are already flat. We have to put our accent pillows under our bottoms to sit comfortably.

Anonymous
#23654

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

jlemb
#23279

Ya us too, The recliners are garbage and the cushions are flat, The store we bought it from is aware of it and they don't care. our tables are falling apart and guess what, You think you are buying a wood table and it turns out it's plastic. Ashley shame on you for scamming all of your customers, Your company is a fraud and you should be sued for every penny you have, Consumers do not need predators like you out there.

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Review
#127599 Review #127599 is a subjective opinion of poster.

Ashley Furniture Is Decieving. Sales Manager Jarred is Rude!!

I purchased a bedroom set for my son. Shelley was very helpful. I asked if set would be available in the future so I could purchase a couple of peices later. Shelley went to her sales manager a came back with a price for all the peices. I was able to purchase everything that day. Shelley also offered a deal on a full matress set. $379 for originally $549. She said that the price would be good prior to delivery on the furniture. Went back to purchase the set and Jarred, the sales manager would not honor the price. He was rude and told me that i was lucky to get what I received and that he would have never okayed the mattress price, even it I bought everything the same day. Then he tells me that if I want to give back some money from the purchase of the bedroom set, he might be able to offer me a discount on the mattress set. I asked him if he was serious. He said I asked for the discount on the furniture and I was lucky to get what I got. I never asked for the discount, Shelley said to me let me see what I can do for you and I'll ask my manager what we can offer you. Ha,ha what a joke. I called Customer Service and they never got back to me. They are the worst company to deal with. I still can't get anyone to call me back. I would have cancelled the order, but was told I'd have to pay a restocking fee that was 30% of what I paid for the furniture. What a joke. I will never deal with them again and I will be very vocal about telling others to stay away from Ashley. I'm thinking of standing on the sidewalk in front of the store with a sign and telling people not to deal with Ashley.
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Review
#127585 Review #127585 is a subjective opinion of poster.
Product
Ashley Furniture Mattress

Ashley Furniture review in Jacksonville, North Carolina: Ashley Does Not Honor Warranty's

I will make this short and to the point to make all aware if you have any issues with your furniture how their so called warranty works. We had purchased our first brand new sectional sofa from the Wilmington,NC store. After a month i reconfigured the arrangement and noticed the metal frames under the recliner pieces were rusted. After multiple visits from their technicians saying they didn't know what to tell us the store owner came out and told us the same. They said we made a one month old mtal frame rust, yeah right! We took them to small claims court and discovered they give the customer a warranty and the store manager decides weather or not to honor it. Does that seem fair? The court didn't think so so they ruled in our favor. Do you think we have seen a dime of that money? NO! This company and store have got to be the biggest joke i have ever seen. I will discourage everyone from doing business with this company.
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Review
#127176 Review #127176 is a subjective opinion of poster.
Product
Ashley Furniture Sofa

Ashley Furniture review: Ashley 108 harbison blvd columbia sc 29212

ordered furniture from ashley furniture on 5/19/08 have not been able to get furniture or refund 108 harbison blvd, columbia, sc 29212 warehouse dont have any details as well item id6290094 and 6290025 invoice 7599 have not been able to get any defiant date for arrival from warehouse store manager no longer answers phone called other columbia location spoke with manager issue still unresolved no one seems to know anything your managers are not representing your company well it seems as if i have paid for a product that ashley furniture is unable to deliver where is my furniture
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1 comment
Anonymous
#21688

Call the Home Office

Review
#126989 Review #126989 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Even though all Ashley Furniture are independently owned and operated, the four in South Jersey, Turnersville, Northfield, Cherry Hill, and Millville are all owned by the Crest Furniture Company, the same people who own the Value City Furnitures in NJ. First what...
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2 comments
Anonymous
#42813

Thank you so much for your Opinion about this matter!!! This Article tells us more about you than Ashley Furniture store.

Please get yourself some help!

And while your at it,A big distraction from "Ashley"!!

LOL

PS: Since you have the ability to judge which jobs are "Dead End" and shell out pitty for other people you must be doing really well & own your own buiz...You should give the furniture sales people a new job at COMPANY LOSER!

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Review
#126916 Review #126916 is a subjective opinion of poster.
Product
Ashley Furniture Warranty

Ashley Furniture review in Bozeman, Montana: Ashleys Home Store Furniture - JUNK and Terrible Customer Service!

We found all our home furniture at the Ashleys Home Store. Little did we know that in 4 months all our living room furniture would be sunk in & look 5 years old. We have to stuff it with pillows just so we can get up out of it! We were told by the warranty inspector, that to fix it he would pretty much have to re-make it plus he would have to add some of his OWN improvements to keep it from sinking again!! And the store manager said that the service tech usually will fix it better than the factory even manufactured it, then he basically hung up on us when we asked for our money back!! DO NOT shop with Ashleys! THEY ARE ***!
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3 comments
Anonymous
#23651

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com

Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

jlemb
#23275

Hey John, Don't be a child, The guy is right on the money, Ashley's furniture is horrible I have the same problem all of it is junk, Ashley's answer to our problem was the same. They should be sued by all the customers under the scam law, They get your money then write you off, I will never deal with them again Ashley SUCKS!!!!

Anonymous
#21692

Quit jumping on your couch Fatty!

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Review
#126886 Review #126886 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Loss
$1350