Augusta, Maine
Not resolved
1 comment

My finance and I bought a living room set from Ashley's. Upon delivery, we realized the table they delivered was not the one we ordered.

It was however the table that was on our bill. We went to the store and the manager apologized but he explained that two different tables were tagged with the same item number! We couldn't get the table we actually wanted and ordered in the first place because it came with extra pieces we didn't have room. They said the tables we wanted are only sold as a set.

That should have been the first clue to the salesman who place the order that something was wrong because there were three tables instead of one! We had them pick the table up the next day and we assured our account would be credited. Three months later and countless phone calls we are still waiting to see our bill adjusted. We are currently paying for a table that we had for 72 hours!

Every time we call we get the run around and no one seems to have a clue what is going on. Then someone tried to tell me we agreed to accept a store credit! Although the store manager acknowledge that was not our agreement we are still infuriated! It was there mistake, there mismarked furniture and we returned the table promptly.

We don't want a store credit we want our money! We are furious and frustrated and warning everyone not to buy Ashley's.

We were warned by my fiance's sister and brother-in-law but didn't listen because we liked the couches (which we kept and love) but the customer service is horrendous!

Product or Service Mentioned: Ashley Furniture Furniture Set.

Monetary Loss: $2.

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If you or someone you know is having an issue with their Ashley purchase, please review the following:

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the Ashley Furniture Consumer Affairs Department, so we can assist you and the store in reaching an acceptable resolution.

Our contact information is as follows:


Fax: 1-608-323-6139

Phone: 1-800-477-2222, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, Click on “Contact Us” at the bottom of the homepage.

We are here to help!

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