3 months ago I contacted corporate, once I found a # to call. My 80 yr old Mother sits on a couch she bought at Ashley in 2016.
The leather reclining couch was never installed correctly and started leaning badly. Last year my mom had back surgery and shattered the same hip twice. She can barely get out of chair it’s leaning so bad. I wasn’t aware of the poor workmanship and called once I visibly saw the condition.
There was no warranty so we paid close to $100 to have someone come fix it. A Tech came but a part needed to be ordered. 3 weeks later, no part, no call. I called again and was told the part was never ordered and they didn’t know why.
She assured me she would order it now. The part came almost 2 weeks later. The Tech came out over a week after I called and it was the wrong part. I called again and the Part was reordered and just over a week later (expedited mind you) it has arrived but the tech only comes to this area once a week and their schedule is booked another week.
At this point, we’re still waiting and they’ll supposedly be here next Friday, a week from today.
Hopefully, it may finally get fixed. I’ll pray my Mom lasts that much longer without falling.
Product or Service Mentioned: Ashley Furniture Sofa.
Reason of review: Poor customer service.