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Purchased a sofa and a big man recliner chair $1800 on February 8th . Arrived late on march 20th 10 days pass delivery with rip damages lint and material falling of the bottom , after fighting with corporate I got a credit got a new set of recliners well when we sat on...
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1.7
#1035835
I am writing this in the hopes I can save others the same horrific customer service I have had to endure. I ordered a simple coffee table from Ashley. Something one would consider a reasonably short order to fill. That couldn't be further from the truth. After placing...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Customer support representative
#1033275
For over a year now we have been dealing with Ashleys about our "custom" sectional that we paid cash for...we spent over 6,000.00 in one day at that store and 6 months after we bought our "custom" sectional the cushions started to ball up...it looks cheap, tacky, and...
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Anonymous
Joe

I purchased three sections of what was supose to be a leather love seat and two sofas. At present all three are peeling. Purchase info was submitted and as of this date I have...

1.0
#1031351

Ashley Furniture Sofa Review

Ashley Furniture
#1013030
Wirst peice of furniture i ever purchased we bought leather sofa startrd comming apart at seams within a month have it covered now its an embarassment never again will i purchase furniture from Ashley
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Ashley Furniture Furniture Set Review

Ashley Furniture
#1012122
I too have a beautiful Ashley bedroom suite and the handles have broken. I found a similiar style on ebay and they had several so I bought them all (about 20) and so far have had to use them all. Nice furniture crappy hardware
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Ashley Furniture Pillow Review

Ashley Furniture
#1006045
2.5
What terrible service! We got a price was told to come in on Tuesday for the sale and it would be better, we did and the price 500 more. The pillows came in mail and I think they forgot to put stuffing in them We contacted the company and they said oh that's terrible and not a word since
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Ashley Furniture Table Review

Ashley Furniture
#1004806
1.5
Very disappointed in table I bought, picked it up with my son, still in box never even looked at it , got home put together scratches all over top of it, called up had someone come out fix... WHAT A JOKE, called after I seen it funny still waiting for call week later, who don't look at there merchandise before it goes out!!!!!!
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I went to Ashley Furniture and got jerked around 4 different occasions for a delivery date. I cancelled my order through my bank and received all funds back. I went Regency explained to the sales man of the issue I had with Ashleys and he promised that the furniture I...
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I didn't like
  • Being lied to
#1030844
I purchased a king size bed from this store on a Thursday and my wife and I found out that the bed would not be able to fit in our Uhaul trailer. So we went back the following Tuesday to try and get our money back. We walked in a and we were told to speak with Tony. We...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

4.4
I didn't like
  • I did not like the way my problem was handle
  • I did not like the way i was treated
#1030150
Can't agree more with other suffered customers: wish there could be a zero star for this Ashely store located at Concord Pike, Wilmington, DE. The customer service is the worst in America (and i'm not exaggerating it!). Be careful about how you will be treated AFTER...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Abysmal customer service
  • Customer service sucks
#1029836
Ashley Furniture - DO NOT SHOP HERE
Ashley Furniture - DO NOT SHOP HERE
Ashley Furniture - DO NOT SHOP HERE
bought my bed from Ashley's New Rochelle and Ashley's delivered the wrong box spring, and then they tried to force me to purchase the correct box spring from them for over $200. Be careful when making ANY PURCHASE AT ALL FROM ASHLEY'S because they have a NO RETURNS...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Deceitful business practices
#1028451
Purchased furniture from the Tulsa Hills Ashley Furniture store approx. 2 yrs ago with "Protection Plan" which included a box of furn. protection products. Wood/Fabric/Leather/Deodorizer + sponge cloth. {comes in a box} Explained from salesperson at time of purchase...
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I didn't like
  • Customer satisfaction unimportant
  • Apologies are not always the fix to customers concern
  • Resolution to my complaint
#1027699
We thought going to Ashley furniture would be a good look for us to purchase our bedroom set and after getting denied right through your bank we got sent to acceptance now we thought would be good for us to pay off within 90 days I will never purchase from Ashley...
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1.0
#1027271
Ashley Furniture - Floor model mattress
Ashley Furniture - Floor model mattress
We bought a mattress without being told that it's a floor model and now that I found two huge slits on the memory foam, they are telling me that they do not service floor models. Those are sold as is and they cannot prove where in time the slits occur - before or after...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

#1026209