filters
state:
Show
city:
Show
product:
Show
This is the worst company I have ever dealt with. It took us 4 months to get our furniture. First they delivered something we didn't order. Second time it was damaged, so we couldn't except it. Third time the furniture was what we ordered and not damaged but the truck...
Read more
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put Pi...

1.0
#1093508
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...
Read more
Anonymous
Smitty

OK. You're unhappy with the couch, table, etc.Is this the first time you've ever purchased new furniture ?If so, did you look around and compare construction quality, price, s...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

1.2
#1089100
DO NOT PURCHASE FROM ASHLEY FURNITURE ON THE "PROMOTIONAL" financing. My receipt states 72 months promotional financing, however, they did not honor it. They blame the bank and the bank is blaming them. They will not give a time frame or a guarantee it will be...
Read more
2.6
Arcadia, Wisconsin
#1086855

Ashley Furniture - WILL BE RETURNING TO STORE ! !

Ashley Furniture
#1084814
4.8
Details
Store was nicely kept . Very appreciative of Dylan and his outstanding costumer service.
Comment
Show
Customer service
Product or Service Quality
Staff
Style and Design

Ashley Furniture - Worst experience

Ashley Furniture
#1082163
2.4
Details
City/Location Reviewed: Winnipeg I feel so fool after buying something from ashley not going there again. I bought furniture for my bedroom and paid around 6000$ for that and these theives (ashley) sold same funiture with extra cheater for jus 3200$ and when i called them they said the can not do anything about it. I feel so ripped out . Would never suggest any of my known to go to ashley
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty

Terrible experience with Ashley furniture.

Ashley Furniture
#1077968
1.6
Details
3 attempts with damaged goods at my house from Ashley furniture, I said enough. I have lost enough time and money. Now I am being charged $250.00 restocking fee because I refuse to accept damaged goods to be repaired by their repair man. I buy new merchandise, unacceptable having to accept damaged goods upon delivery.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture - Terrible terribke

Ashley Furniture
#1077056
3.2
Details
Purchase warranty on furniture. The phone number you call for claims just rings no answer no voice mail. Called store they told us they can't even reach the warranty department just a rip off.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
When I called the day after placing my order, to inquire about changing my order to upgrade my bed frame from a Queen to a King size, the Customer Service Rep actually told me that it was not made in a king size, which was a blatant lie, since I was staring at the king...
Read more
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put Pi...

2.8
I liked
  • Pre-sale customer service
I didn't like
  • Difficulty changing an order
#1084740
Horrible experience! Purchased sofa, leather ottom/coffee table and 2 leather club chairs. 1 of the club chairs came with damaged springs. I discovered this as the drivers were leaving my driveway. Customer service sucks! I was told it would take 14 business days for...
Read more
#1084049
Bought an Item, after I was charged they said it would be 4 to 6 weeks to get it. The girl at the register said I could cancel anytime until item was at the warehouse. Called the next day to cancel. The cashier said the item could possibly be in the warehouse. I...
Read more
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put Pi...

2.3
I liked
  • Salesperson
  • Initially the sofa
I didn't like
  • I did not like the way my problem was handle
#1083922
We bought our couches from Ashley Furniture and bought the Platinum Protection Plan. They told us they'd cover for everything except stains that have been accumulated. We had a 5yo birthday party at our house and some of the kids got wet and sat down on the couch. Wet...
Read more
1.0
#1080514
Zarrin kizillbash at the North Brunswick New Jersey location, gives you the highest level of customer service. If there is any questions she would even contact the manufacturer and resolve your problem as far as getting the right color on the furniture you bought....
Read more
5.0
#1078579
You people are the worst - both the Hagerstwon MD store on Weasel (wesil) Avenue and the Corporate people who NEVER return a phone call or respond to an email contact. There will NEVER be another piece of TRASHLEY furniture purchased by me, my family or my friends. RUN...
Read more
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer and your name in the sub...

1.5
I liked
  • Guys who made actual delivery were very nice
I didn't like
  • Customer service after the sale was nonexistent -
  • Nonexistent or beligerent customer service after sale
#1076620
I was at the store shopping for a bedroom set. We made a deal and we settled on a price. I told the sales rep that I needed to consult my husband and will return in a few days. He mentioned that I could return anytime within the next few weeks and they would still...
Read more
#1075983