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The absolute worst experience I have ever had with a company. The absolute WORST experience. Sent gave us our floor model bed without all the hardware to put it together. They had to take the bed apart to give to us and lost all the hardware...amazing. We called the...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
#1057869
Ashley Furniture - Product
Ashley Furniture - Product
Ashley Furniture - Product
I had a couch that ripped within 2 years. I had purchased the extended warranty. Customer service was terrible. Never sent anyone out to Repair. One representative told me they would replace the couch. When o called to follow up, that employee "was terminated". I still...
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I didn't like
  • Poor quality
  • Dishonest policy
  • Quality of the products
#1055971
Ashley Furniture Contradicted and Lied
My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any...
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2.4
I didn't like
  • Not honoring return policy on website
  • Route 40 store near baltimore
  • Customer service is awful
#1052343

Ashley Furniture Furniture Warranty Review

Ashley Furniture
#1033597
1.2
Details
I bought a bedroom set that cost me 5,000 dollars they offered me the 5 year warranty plan I said yes I want it and now it's been 8 months the furniture is cheaping I called costumer service they said I never purchase the warranty and I'm not covered I'm so mad
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Short Review on April 11, 2017

Ashley Furniture
#1032807
1.0
Details
All I can say is Ashley Furniture is hands down the worst business I have ever been to in my life. They will 100% lie straight to your face. Everyone on this site should get together and help sue these no good people.
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Ashley Furniture Customer Care Review

Ashley Furniture
#1031541
1.7
Details
I bought my bedroom suite 5 yrs ago and i moved to hawaii the movers broke one off and since then they been falling off one by one . Iv been trying everywhere to get some . Since its been discontinued ashley says tbey dont have any in stock on the parts so where else can we get them.i would hate tl get a brand new bedroom suite cuz i cant get handles to match the holes.
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Ashley Furniture Furniture Set Review

Ashley Furniture
#1025765
3.3
Details
I bought a living room set from Ashley furn. It came with two lamps, the lamps were kind of cheaply made I noticed after! They'd blow up all the lights quick, the light's would blink on & off. So, finally they both caught on fire after a year-and-a-half!!
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Delivery Service
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Warranty
While delivering mattresses my furniture was damaged. The delivery guy took a board out of the bottom of the bed and ripped apart my foot board. The delivery company owner I spoke with told me his company was not responsible. After hours and hours of calling people, no...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your delivery experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfurniture.com. Please...

1.8
I didn't like
  • Customer service sucks
  • Every things involved with their service
#1050396
My son took me to Ashley Furniture Store in Decatur, Illinois to see the bedroom furniture he was buying. Some how the furniture ended up being financed in my name not my sons . He was used as a co-signer but we were never told this by the saleslady. She had said she...
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1.0
#1049755
Ashley Furniture - Bad costumbre service
Almost 5 Years ago we move TO a new home AND we decides TO purchace new furniture we spend more than 5,000 dollars in bedroom and living room set. Our problem started with our couches malfuction rails we felt like we're sitting on the metals. Suddenly start peeling...
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1.9
I liked
  • Nice store
I didn't like
  • Peeling upholstry
  • Costumer service
#1049119
Me and my boy friend bought a bedroom set from Ashley furniture in 2016 & 6 months later my 1 year old son started getting red big bumps on him and we thought it was mosquitos.. one day we were laying down watching tv and I seen my boyfriend jump up cause somthing was...
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#1046202
The Mishawaka store will sell you a brand new piece. When it's delivered it will be damaged and they don't replace with a brand new piece. They refurbish it. You then have to pick it up. Well guess what it was damaged again. They then send it for refurbishment again....
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Anonymous
Vicki f

Bought sofa & love seat they both are infested with something can't sit on it feeling like bugs crawling on my skin also have bites

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on this item and your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashl...

1.5
#1044897
Just like always I am so tiredd of companysvgetting bybwith what they do to consumers. I just want mymon e y back for the crappy furniture they sell snd oh remember tgey hsve the best warranty there is.bull.It will replace your furniture if they cant fix it. Oh but br...
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#1042925
I bought the this sofa from Heartland, Mississauga showroom. The quality of leather is so poor that it started peeling off within 6 months. The leather started getting stretched from the stitches area, and started losing its color. I paid for the sofa in full, without...
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#1038877