The absolute worst experience I have ever had with a company. The absolute WORST experience. Sent gave us our floor model bed without all the hardware to put it together. They had to take the bed apart to give to us and lost all the hardware...amazing. We called the...Read more
I had a couch that ripped within 2 years. I had purchased the extended warranty. Customer service was terrible. Never sent anyone out to Repair. One representative told me they would replace the couch. When o called to follow up, that employee "was terminated". I still...Read more
I didn't like
- Poor quality
- Dishonest policy
- Quality of the products
My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any...Read more
Ashley Furniture Furniture Warranty Review
I bought a bedroom set that cost me 5,000 dollars they offered me the 5 year warranty plan I said yes I want it and now it's been 8 months the furniture is cheaping I called costumer service they said I never purchase the warranty and I'm not covered I'm so mad
Short Review on April 11, 2017
All I can say is Ashley Furniture is hands down the worst business I have ever been to in my life. They will 100% lie straight to your face. Everyone on this site should get together and help sue these no good people.
Ashley Furniture Customer Care Review
I bought my bedroom suite 5 yrs ago and i moved to hawaii the movers broke one off and since then they been falling off one by one . Iv been trying everywhere to get some . Since its been discontinued ashley says tbey dont have any in stock on the parts so where else can we get them.i would hate tl get a brand new bedroom suite cuz i cant get handles to match the holes.
Ashley Furniture Furniture Set Review
I bought a living room set from Ashley furn. It came with two lamps, the lamps were kind of cheaply made I noticed after! They'd blow up all the lights quick, the light's would blink on & off. So, finally they both caught on fire after a year-and-a-half!!
While delivering mattresses my furniture was damaged. The delivery guy took a board out of the bottom of the bed and ripped apart my foot board. The delivery company owner I spoke with told me his company was not responsible. After hours and hours of calling people, no...Read more
I didn't like
- Customer service sucks
- Every things involved with their service
My son took me to Ashley Furniture Store in Decatur, Illinois to see the bedroom furniture he was buying. Some how the furniture ended up being financed in my name not my sons . He was used as a co-signer but we were never told this by the saleslady. She had said she...Read more
Almost 5 Years ago we move TO a new home AND we decides TO purchace new furniture we spend more than 5,000 dollars in bedroom and living room set. Our problem started with our couches malfuction rails we felt like we're sitting on the metals. Suddenly start peeling...Read more
- Nice store
I didn't like
- Peeling upholstry
- Costumer service
Me and my boy friend bought a bedroom set from Ashley furniture in 2016 & 6 months later my 1 year old son started getting red big bumps on him and we thought it was mosquitos.. one day we were laying down watching tv and I seen my boyfriend jump up cause somthing was...Read more
The Mishawaka store will sell you a brand new piece. When it's delivered it will be damaged and they don't replace with a brand new piece. They refurbish it. You then have to pick it up. Well guess what it was damaged again. They then send it for refurbishment again....Read more
Just like always I am so tiredd of companysvgetting bybwith what they do to consumers. I just want mymon e y back for the crappy furniture they sell snd oh remember tgey hsve the best warranty there is.bull.It will replace your furniture if they cant fix it. Oh but br...Read more
I bought the this sofa from Heartland, Mississauga showroom. The quality of leather is so poor that it started peeling off within 6 months. The leather started getting stretched from the stitches area, and started losing its color. I paid for the sofa in full, without...Read more
Do you have something to say about Ashley Furniture? What happened? What can we help you with?