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1.6 Based on 468 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 11
    • Price 7
  • Customers don't like
    • Being lied to 36
    • Quality of furniture 24
    • Customer service sucks 23

Gonzales Ashley. Take it that I purchased an ottoman and rug on Black Friday (11/25/16) on we are still waiting in January (almost 2 months) for the items to arrive at the store for pickup. That's not the frustrating part, the fact that you call the store for follow up only to be told you will need to call your seller (who will of course not be available to talk so they send reps to return your calls (take it that I got 1 call back from more... Read more

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In my opinion I highly SUGGEST NO ONE waste your time or money here! They lie to you to get the sale and the part it can be returned in 1 day is a lie as well. All sales are final for mattresses, foundations, adjustable bases, Bunkie boards, metal rails, pillows, bed liens, mattress protectors, rugs, accessories, show room merchandise, & clearance items. ALSO 10% Restocking fee and $79 pick up fee will be applied AND delivery fee will NOT be... Read more

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I bought a 2000 dollar dual recliner was supposed to be all leather it started pealing two months later they fixed it it did the same thing 7 months after that they said they were going to fix it never did I reported them to the better business bureau they again said they would fix it it never did crappy company never buy from them

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All furniture sold at Ashley Furniture Homestores is made by Ashley Furniture, not any outside manufacturer. Ashley has bought up some other manufactures but its all still Ashley furniture. If you had the protection plan, there is no such thing as an extended warranty, then it should have been applied to the exchange. It is the obligation of the store to see that this occurs. All Ashley Furniture exceeds the industry standards as far as... Read more

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Ashley Furniture - Horrible Business Practice and Cheap Furniture
1 of 2

We ordered a Overly Reclining Sofa from Ashley Furniture (ONLINE) and they delivered it 12/29/2016. First - they did NOT deliver what was ordered. If you look at the picture on their website, the handles for the reclining mechanisms are on the outside of the ends. What we got was "hidden" levers which are buried inside the cushions. Then within 1 week of getting the sofa, there is a lump that has developed. The padding (lining) under the... Read more

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Bought lots of furniture in august 2016 and prior. My biggest problem was a Stearns and Foster mattress. It was so bad since day 1 that it caused my back problem to get worse each day. When I called Ashley and Stearn's &Foster I was told that I needed break in time; the mattress I tried in store was broken in by many customers and therefore was more comfortable:Give it time. The specialist who came out said it met all specs and nothing that he... Read more

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Made several purchases, over past years including couch set, bed set, kitchen sets,last was a red(pleather) couch which had issues... so was exchanged for another set and paid extra as well. T.his was march-april 2016, Was assuming extended warranty would transfer over or thought I paid the extra to transfer it... Have a issue with a nail ripping a cushion on inside.. daughter cut 2 fingers as well. when pushing cushion back in , and the couch... Read more

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DO NOT SHOP ASHLEY FURNITURE PLEASE READ THIS: I purchased a expensive dining room set with 8 chairs. It was delivered at 8PM Friday and by 10:30 that night we could not stand to be in the house due to the noxious Odor from new dining room chairs. I suspect that it was coming from the fabric treatment they applied. The odor gave us headaches and a nauseated felling. We had to take the expensive dining room chairs outside to be able to remain in... Read more

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I put a deposit down on furniture on 12/12/16. The salesperson said that it had to be ordered and that it would arrive on 1/11/17 in their warehouse in Portland, OR. Since that was a week day and I was driving 2 hours from home to go to their warehouse to pick it up, we set a date of 1/14/17 for pick up. Today is 1/9/17. I called to pay the remaining layaway balance and they informed me that the pick up date changed and that it would be... Read more

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Ashley Furniture - Not good quality
1 of 3

Bought, sofa, lounge chair, 3 piece coffee/end table set, a dining table and 4 chairs. First, delivery takes at least three weeks. Second, we bought insurance and have had to use it 4 times in one year. Dining chair, stitches started coming out at seams withing two months. They sent me a new cushion and beware, it gets left outside your house. No one even knocks on door. Once you get it, they want to make an appointment for a technician from a... Read more

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