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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
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Ashley Furniture - Glad I read before I bought

Looking for a new living room set, not from here now. Sad
Company wrote 0 public responses to the review from Oct 06.
#1375178
I bought a sectional sofa in 2016 and was talked into getting the "Worry Free Lifestyle" protection plan for an additional $350. Was told it would protect against any damage to the sofa, stains, rips, tears, punctures, anything. Yesterday my dog caused a rip in one of...
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Company wrote 0 public responses to the review from Oct 05.
#1373881
Messed with my credit. Delivery missing pieces. Left unbuilt furniture all over my living room for a month. When delivery came a month later there was no delivery window. Claimed a glitch with system. Furniture came damaged. Said they couldn’t get another piece for...
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Company wrote 0 public responses to the review from Oct 04.
1.7
#1372822
I am not one to complain but am really upset with this turn out. I haven’t had my own place, own bed for 7 months. I travel for work every week and all I wanted was my own bed. I didn’t want to wait so long for delivery but I did, and then come to find out it’s not all...
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Company wrote 0 public responses to the review from Oct 02.
#1371739
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Ashley Furniture - Great customer service but highly disappointed

I am extremely disappointed. I am not one to write reviews but this really hit home. I moved to Florida with just boxes, no bed or large furniture. My couch which I ordered from an online website came before Ashely. So I’ve been finally arrived and come to find out 2 peices were missing and the headboard zipper was off track. I hope this is resolved ASAP. Very disappointed.
Company wrote 0 public responses to the review from Oct 02.
#1371726
Ashley Furniture - DURAble Durablend? No way
Ashley Furniture - DURAble Durablend? No way
I purchased a Durablend sofa from Ashley for a room where it would hardly be used. When used it was on one side. It cracked and peeled where it was used- just peeled off to expose foam underneath!!! It was ok because i had purchased the Guardsman protection agreement...
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Company wrote 0 private or public responses to the review from Sep 30.
2.4
#1369911
Complaint Description: Poor service - deceptive sales techniques - dishonesty I purchased a couch and loveseat set from Ashley furniture on August 11th. The salesman that I was working with told me that it would take about 6 weeks for delivery of the couches. I...
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Company wrote 0 private or public responses to the review from Sep 28.
1.0
#1368237
I bought a sectional from your store in San Antonio. The chaise was bunching up due to the zipper causing this . They came out and determined that it needed to be replaced. Just the cushion. Now they are telling me because it has a small stain the chaise they won't...
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Company wrote 0 private or public responses to the review from Sep 24.
1.0
#1364351
My brother, who is 87 years old,purchased a swivel rocker recliner from Ashley, as well as, a Peace of Mind Protection Plan in February 2014. Recently when I came from NJ to SC to visit him I saw the damage to this product. I filed a Customer Complaint with the company...
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Company wrote 0 public responses to the review from Sep 22.
#1362989
I JUST WANT MY MONEY BACK! I ordered a dining table and chairs, they have delivered 2 damaged tables (even the tech they send can't fix it) and 12 chair ( 3 separate delivery attempts of 4 chairs) that look like floor models. 2 were ripped, 2 were not assembled...
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Company wrote 0 private or public responses to the review from Sep 21.
#1361965