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I purchased the Stringer Birch Reclining Power Sofa with the 5 year montage protection plan. My motor on the right side of my couch stopped working in June and I immediately contacted Montage. I went through the process of filing a claim, taking photos, etc. and got a...
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1.0
I liked
  • Original purchase and design of product
I didn't like
  • Customer satisfaction unimportant
  • Customer service
  • Zero communication skills
#1163177
I bought a dining set from Ashleys. Within 3 days of delivery the table top was all scratched up. I could put my fingernail on it & leave dents and scratches. I had to fight to get them to replace it, they wanted me to use the additional 5 yr warrenty I had purched....
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1.7
#1159531
I was told by a sales rep that Ashley furniture is made in the USA. When my sofa arrived, the protective cardboard packaging read "Made in Vietnam," under the cushions there is a label reading "Made in Vietnam," under the frame is a label that reads "Made by Wanek...
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#1159391
Ashley Furniture - Delivery driver threw mattress in street / do not shop here!
Purchased a bed at Ashley Furniture in Woodbridge, VA on 12/16/17. Received a text saying it would be delivered on 12/22/17, and if I could not accept delivery that day there would be a $50 rescheduling fee. Cancelled my appointments to be home that morning. When...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Treatment by store employees
  • Delivery
#1154004
Had furniture 6 months and cushions And back of couch- love seat BROKE DOWN - looked like I had it 6 years instead of months! They contract out the repairs- the first tech was rude and said he’d replace some not all of the cushions- I said I’d prefer all be replaced-...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

#1152181
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Ashley Furniture - What a scam

Platnum service is the biggest scam and i will be filing a lawsuit
#1150698
Outside of the over-priced furniture, NOW Ashley's will NOT allow consumers to pick up their items. There is a MANDATORY delivery policy. This along with the prices is NOT enough to make consumers happy about remaining or becoming an Ashley customer. The prices are...
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Anonymous
Anonymous

They wouldn’t let my movers pick up my item even though I went through my own private credit app and was approved . They were un believable they didn’t care if they had to wai...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

I liked
  • Availability of sales personnel
I didn't like
  • Forcing dellivery on customers
#1149054
I bought a dining room set from Zedric at the Winchester location but everything has gone completely wrong. When my items were delivered, the delivery guy forgot to put my shelves in the server. I contacted Zedric and said he, “he would take care of it”, so I called a...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashleyfurniture.co...

#1148200
To whom it may concern, We bought a $1400 sectional from Ashley's furniture back in 2014 along with the 5 year platinum protection plan. Around April-May of 2016 we started a claim from tears our son placed in the couch, at the time we were in the process of purchasing...
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Went to Ashley on three occasions to look at mattresses. Spoke with three different sales reps. Each time I went I had different people with me to verify what we were told. I asked about any gaurentee on the mattresses (as I had also been looking at other large...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
#1146322