Ashley Furniture
Reviews and Complaints
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Verified Reviewer | Bluefield, VirginiaBad Customer Service
I purchased a new reclining loveseat and had it about three weeks when it stopped working correctly. I notified the salesperson that I dealt with when buying, told her of the problem and she said someone would reach out to me.
I had to call the customer service department myself and was told that they knew nothing about it. Was told the parts were ordered and it would be awhile before they were delivered. After about a month I called back and was told someone would reach out to me. After a week I called BBB and filed a complaint.
The same day AF called saying that they had just ordered the parts and they would be here in about 3-4 days. They showed up within the timeframe that was given to me. A week went by and no word on when someone would be out to repair the loveseat. I called today was told a repairman would be in contact.
The repairman said he would be here Thursday but I have doctors appointments.
Next available date would be 4/27/2023 which is not acceptable. Im going reach out to someone about a Class Action lawsuit.
User's recommendation: Stay away!!
Super unhappy customer
Preferred solution: Full refund
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Verified Reviewer | Vienna, ViennaFraudulent Practices and Selling of incomplete furniture sets
- Sold set incorrectly
- Poor customer service
- Damaged furniture when delivered
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE FROM ASHLEY FURNITURE
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Verified Buyer | Kannapolis, North CarolinaSofa question
- Seems nice and sturdy
- Plastic feet used not wooden
Preferred solution: Price reduction
User's recommendation: Check the feet of piece for wood Not plastic
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer experience
- Poor quality and bad customer service
User's recommendation: Stay away and don't purchase from them.
I made a purchase in July and they have delivered damaged furniture 3 times, no one gets back to, it's always a recording, they don't inspect the furniture they just keep sending damaged items
User's recommendation: Don't buy from them
Part never received
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Verified ReviewerDelivery
Preferred solution: Nothing. Very disappointed in the delivery crew they sent to my home.
User's recommendation: Won't recommend.
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Verified Reviewer | Asheville, North CarolinaFixing my chair
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Verified Reviewer | Cookeville, TennesseeRepair lift chair
- Great furniture
- Waiting on the phone
- Waiting for them to fix chair
Preferred solution: Full refund
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Verified ReviewerI waited at home all day for a delivery that was confirmed with me 48 hours ago and also received a call yesterday to confirm for today’s appointment for my delivery. I called today at 2:30 to confirm
Preferred solution: Price reduction
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Verified Reviewer | Fredericksburg, VirginiaCustomer Service
User's recommendation: Go elsewhere!!! This company has MAJOR problems!!!
Expensive Lesson
- Customer has to pay for returns
- Bad customer service
Preferred solution: Full refund
User's recommendation: Stick to companies that stick by their products and pay for returns. In my opinion, Ashley is not worth the hassle and doesn’t respect or value their customers.
Jenny from the delivery scheduling should not be where customer service is involved!
User's recommendation: Never
Wrong item
I ordered a 12" mattress online, one of those beds in a box. Took it out, let it expand for a week even though instructions 24 to 72 hrs, mattress has never expanded to full 12" depth which is what I paid for.
Got hold of customer service, was told to email pics which I did, never heard back from then. A week later I called 3 times and got hold of someone who told me in order to get a replacement I have to haul it to someplace and donate it, send them proof of a receipt THEN they'll send me a replacement!
First of all, THEY sent me the wrong one, and second, I'm not dumping off a brand new mattress at goodwill and trusting them to send me another one AND to send the right one?? *** poor way to treat consumers
User's recommendation: Do not buy online
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The correct date in my review is 7/27/2023 not 4/27/2023