furniture store customer service customer service ashley delivery money manager warranty

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Poor customer service and nonexistent extended warranty | Ashley Furniture review

1.1
Details
Dining set bought that included 4 bar stools. 2 of these had welds break and cannot use anymore. Contacted customer service and after numerous calls and sending pictures of the defect we were told not covered under warranty. This was only one year that this was covered. So why buy the extended warranty?? So they can make more money. If they manufacture their own furniture you would think they would care about quality. No quality just sell with no service to the consumer!!! BUYERS BEWARE
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Review
#1730712 Review #1730712 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't buy this junk, they lie about quality and warranty | Ashley Furniture review

1.0
Details
We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.
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Review
#1727047 Review #1727047 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • No quality
  • Lied about warranty
  • No assistance in correcting defective product
Cons
  • No call backs from ashley
  • Rude customer service
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution
1.0
Details
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING

Update by user Apr 15, 2018

UPDATE - There has been NO REPLY from Ashley Furniture. Judging from the numerous complaints and photos online - it appears that they simply DO NOT stand behind their furniture.

They DO NOT care.

My sofa and loveseat have become worse with time. Huge chunks are peeling...

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Review
#1211352 Review #1211352 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Ashley forcing customers to take defective furniture
Reason of review
Bad quality
Preferred solution
Ashley Furniture should replace the pieces with products they know will not peel asap. Despite the sofa and loveseat being 5 years old. The material is crumbling and peeling. Unnacceptable for only 5 years of minor use.
Tags
  • Ashley Furniture DuraBlend
  • No Resolution Offered
  • Peeling Sofa
  • Peeling Durablend Couch Set
  • Internet Order
  • Peeling Loveseat
1.0
Details
bought furniture set with sofa sleeper three days before thanksgiving used it for company during the holiday on the third day the bed broke off the framecalled them to pick up after thanksgiving they came for it the monday after the guys who picked it up roughed it out...
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#1756312 Review #1756312 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Customer service
Cons
  • I would never send anyone there
  • Worse customer service
  • Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Leather Couch Damaged

Don't expect any customer care. | Ashley Furniture review from Birmingham, Alabama

1.0
Details
Sad Bought living room furniture, received delivery weeks later. NOT HAPPY with their product. Not nearly as comfortable in our home as it was in their showroom. Cancelled order because they shipped one of two pieces. They would not pick up the one they delivered. Called Jan 2nd, 3rd, 4th, (closed 5th and 6th) 7th, 8th and was told each time I called that UPPER MANAGEMENT needed to approve the pick up. Decided to rent a truck to return it to their warehouse in Bessemer, AL. Bought furniture through SYNCHRONY BANK and Ashley would not tell us how to get in touch with said bank. Not happy with Ashley Furniture.
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Review
#1758067 Review #1758067 is a subjective opinion of poster.
Cons
  • Store does not want to correct
  • No customer service
  • Rude customer service
Reason of review
Poor customer service
Loss
$275
Preferred solution
pick-up unwanted furniture
Tags
  • Poor Corporate Customer Service
1.0
Details
I've been trying to get Ashely Furniture to replace the NEW furniture we bought for son, since he bought a new HOME. Three weeks after the furniture was delivered, the couch/back & cushions began to come apart. At first, our son thought it was something that would...
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#1737191 Review #1737191 is a subjective opinion of poster.
2.3
Details
Defective Product and does not honor warranty - Ashley Furniture review
Defective Product and does not honor warranty - Ashley Furniture review
Defective Product and does not honor warranty - Ashley Furniture review
Defective Product and does not honor warranty - Ashley Furniture review
Defective Product and does not honor warranty - Ashley Furniture review

Update by user Jan 26, 2019

Ashley Furniture corporate office reached out to us. After reviewing the pictures we sent they have swapped out our complete set for a brand new one. Thank you to Ashley for doing the right thing.

Original review posted by user Jan 05, 2019

We purchased the Tyler Creek Dining room table and chairs through the...
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Review
#1441517 Review #1441517 is a subjective opinion of poster.
Product
Ashley Furniture Tyler Creek Wood Furniture Set
Pros
  • Glenn the salesman
Cons
  • Poor quality and lack of customer service
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Full refund
1.0
Details
I purchased a dining room set on November 29th In-Store. I paid up front at the store. They said I wouldn't be able to get the table delivered until December 28th. That was quite far out but I wanted the table. So we waited. Then I got a call one day before delivery...
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Review
#1760599 Review #1760599 is a subjective opinion of poster.
1.0
Details
Bait and switch - Ashley Furniture review
Bait and switch - Ashley Furniture review
We ordered a $1,500 bed and $1,500 sectional from Ashley's. Two delivery guy showed up could not speak English and only had two pieces of the sectional and two pieces of the bed but the bed was not the same color or type of bed we ordered. When we called to ask about...
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Review
#1611198 Review #1611198 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Bait and switch
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3000
Preferred solution
Full refund
Tags
  • Ashly Himestore Will Rip You Off

Stay away!!!!!! | Ashley Furniture review

1.0
Details
Purchased our bedroom set 12/24/2019. Told furniture would be delivered 1/3/2020, all set then told they could deliver due to change in Cali laws, really this was a surprise ? Re-scheduled for 1/16/2020, my wife had to take a vacation day, all communication was its a go, be there between 10-2, at 5:30pm they called to say sorry cant make it..... so a day later and lots of calls to Alex the store manager, and Mitch Odele the regional mgr nothing no response.
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Review
#1764836 Review #1764836 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Everything about this process
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Deliver product or service ordered
Tags
  • badpurchase