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Zarrin kizillbash at the North Brunswick New Jersey location, gives you the highest level of customer service. If there is any questions she would even contact the manufacturer and resolve your problem as far as getting the right color on the furniture you bought....
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5.0
#1078579
You people are the worst - both the Hagerstwon MD store on Weasel (wesil) Avenue and the Corporate people who NEVER return a phone call or respond to an email contact. There will NEVER be another piece of TRASHLEY furniture purchased by me, my family or my friends. RUN...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer and your name in the sub...

1.5
I liked
  • Guys who made actual delivery were very nice
I didn't like
  • Nonexistent or beligerent customer service after sale
  • Customer service after the sale was nonexistent -
#1076620
I was at the store shopping for a bedroom set. We made a deal and we settled on a price. I told the sales rep that I needed to consult my husband and will return in a few days. He mentioned that I could return anytime within the next few weeks and they would still...
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#1075983

Ashley Furniture - Terrible terribke

Ashley Furniture
#1077056
3.2
Details
Purchase warranty on furniture. The phone number you call for claims just rings no answer no voice mail. Called store they told us they can't even reach the warranty department just a rip off.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture - Quality of Furniture

Ashley Furniture
#1068059
1.0
Details
I called and went into an Ashley store several times for assist with the repair of my furniture.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture - Dining table top lifting up

Ashley Furniture
#1057890
One year in service ,came with extended warranty . Laminate started to lift up,they would not warranty because we wipe the table ??????
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Ashley Furniture - Furniture two months coming apart

Ashley Furniture
#1049080
1.0
Details
Bought Ashley at Fantastic furniture Los Bsnos Ca. Bought in March 2017 now two months later May it is pelling off paid $1,100 for couch love seat. They will not fix or exchange. I am a senior citizen on fixed income I need something done
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
The 1st time I bought a leather recliner with the warranty and before the year was out it started to peal, I call the store cause I still had the factory warranty, but it didn't cover it. Then I turned around and bought the Banner Leather Sofa, it started to change...
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Anonymous
Naresh

I have purchased durablend Ashley furniture which started peeling off from the recliner sofa. Customer service is horrible and I have 2 of them which is same for both of them....

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

#1073800
I picked out a new bedroom set ordered it I waited several months before it was delivered when it was delivered it came damaged three pieces they agreed to replace them with new ones this is a third attempt. Today July 10 2017 I called the main office just like I did...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

Ashley Furniture - Awful Quality!
Ashley Furniture - Awful Quality!
Durablend Sofa and loveseat in a vacation home seldom used, is falling apart! The durablend is a *** finish. It has stretched and creased on the seats with 160lb bodies, and is peeling off in "scales" on arms, seats and backrest of both sofa and loveseat. This product...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.0
#1071919
I bought a few things from Ashley, thinking they had a good quality program, my first disappointment came with my leather sectional, the leather cushions did not hold the weight of people seating on them, when I asked Ashleys help they quickly said.."there is no...
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Anonymous
Anonymous

"they mattress is supported over 2 or 3 slaps of beer"???????????????????

h.kitchener
h.kitchener

Well, you've been fooled twice by this company. Want to try for three times?

2.6
I liked
  • Variety
  • Original salesman
I didn't like
  • No support or solutions
  • Low accountability
  • Cheap quality
#1071822
Ashley Furniture - 2 month old Burnella patio furniture. Paint peeling on leg
Ashley Furniture - 2 month old Burnella patio furniture. Paint peeling on leg
Poor quality of products. Customer service is lacking. They try to get you to buy additional warranty and if you do not, they do all within their power not to honor their warranty when you need it. Phone operators at their "Ashley Care customer service" look for ways...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

I didn't like
  • Did not stand behind product
#1071311
I purchased a love seat on the first of July got delivered on the 4th, delivery guys notice and we're aware of damage but left the piece telling me to go to the store and dispute it with the sales person not to take it back, long story short im very upset and unhappy...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

I liked
  • Saleperson very nice
  • Only good thing is the sales personthumbs up
#1070719
I purchased the Rokane Dinning Room Table and Chairs on May 28, 2017. I had to wait until June 30 for Ashley to finally deliver these items to me. However, upon delivery of this matter on June 30, 2017, 2 chairs were damaged with the raw wood composite material clearly...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put Pi...

1.0
I didn't like
  • Quality
  • Quality and customer service
#1069330