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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
I bought A bed room suite from Ashley two months ago and that was a big mistake on my part. When I first received the furniture I opened drawers on the night stand beside the bed and the sliders fell apart. The bearings came out so I had to put this back together until...
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Company wrote 0 private or public responses to the review from Sep 21.
2.5
I liked
  • Custome service
I didn't like
  • Furniture quality
#1361783
Furniture delivered 9/18/18. Advised store and Customer care of issues. Warped night stand, firm on top of dresser, hump in mattress and most of all the furniture didn't have the same brushed outline as it did in the store. My sales person advised me to contact...
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Company wrote 0 private or public responses to the review from Sep 21.
#1361690
My husband and I bought a sectional from Ashley and within a month the seams were ripping and the back was warping. We consistently called About this issue and all Ashley would do is either send a technician or replace a cushion. Same results from the “fixed” items....
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Company wrote 0 private or public responses to the review from Sep 20.
Having been happy ASHLEY customers in NJ, we immediately went to ASHLEY in Sarasota Florida when we moved here late Spring 2018. We purchased a bedroom set and sofa bed couch. My delivery people didn't speak a word of English and never set up the mechanics of my bed....
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Company wrote 0 private or public responses to the review from Sep 19.
Anonymous
Kimberly Horner

Two more times they sent the SAME mattress for my sofabed and today it was the SAME ol' story... I waited all day to have the delivery people make me the 8th call to ONCE AGAI...

1.8
I liked
  • Our sales rep eli
I didn't like
  • Customer abuse
  • Entire experience
  • Delivery service
#1359755
I purchased 3 different bedroom sets from Ashley Furniture on July 19, 2018. The first 2 bedroom sets were delivered on September 4, 2018. The 3rd bedroom set was to be delivered on September 11, 2018, however they only delivered the Headboard. After much discussion...
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Company wrote 0 private or public responses to the review from Sep 18.
1.8
#1359312
Not happy with my new rocker/recliner for Ashley. I am trying to return and they are not making it easy. For returns, the instruction were to locate a phone number in the fine print on shipping e-mail. I located the number and call. On hold for an excessive amount of...
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Company wrote 0 private or public responses to the review from Sep 17.
3.3
I liked
  • Ease of buying with paypal
I didn't like
  • Difficulty in returning
#1357836
Bought a sectional for almost $2600 with warranty and delivery. This was July 28th 2018. We were told it was back ordered, would be delivered September 10th. On the invoice the sales rep put delivery asap. I was reluctant but decided to go ahead with the purchase an...
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Company wrote 0 private or public responses to the review from Sep 15.
#1356516
Ashley Furniture - Horrible quality and even worse customer service
Ashley Furniture - Horrible quality and even worse customer service
Purchased a sectional sofa from Homemakers in Des Moines, horrible luck from the start my couch has been repaired/replaced 3 times in the first year of owning it. Last repair was July of 2017 we have owned the couch for 18 months now and it is ready for the trash. The...
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Company wrote 0 private or public responses to the review from Sep 15.
1.0
#1356473
There’s been several occasions that we have contacted Ashley and each location throughout New York were rude and disrespectful. I received a beautiful sofa by delivery and the guys were okay that were putting them together. After, I had to speak to someone on the phone...
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Company wrote 0 private or public responses to the review from Sep 14.
3.0
#1355813
Ordered a sectional 10 days ago for the great price of $1250. Was set to be delivered today and it was with them calling first and showing up on time. Except it was the wrong one. The elft arm piece should have been where the right arm piece etc et etcNow they're...
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Company wrote 0 private or public responses to the review from Sep 12.
3.3
#1353817