Zarrin kizillbash at the North Brunswick New Jersey location, gives you the highest level of customer service. If there is any questions she would even contact the manufacturer and resolve your problem as far as getting the right color on the furniture you bought....Read more
You people are the worst - both the Hagerstwon MD store on Weasel (wesil) Avenue and the Corporate people who NEVER return a phone call or respond to an email contact. There will NEVER be another piece of TRASHLEY furniture purchased by me, my family or my friends. RUN...Read more
- Guys who made actual delivery were very nice
I didn't like
- Nonexistent or beligerent customer service after sale
- Customer service after the sale was nonexistent -
I was at the store shopping for a bedroom set. We made a deal and we settled on a price. I told the sales rep that I needed to consult my husband and will return in a few days. He mentioned that I could return anytime within the next few weeks and they would still...Read more
Ashley Furniture - Terrible terribke
Purchase warranty on furniture. The phone number you call for claims just rings no answer no voice mail. Called store they told us they can't even reach the warranty department just a rip off.
Ashley Furniture - Quality of Furniture
I called and went into an Ashley store several times for assist with the repair of my furniture.
Ashley Furniture - Dining table top lifting up
One year in service ,came with extended warranty . Laminate started to lift up,they would not warranty because we wipe the table ??????
Ashley Furniture - Furniture two months coming apart
Bought Ashley at Fantastic furniture Los Bsnos Ca. Bought in March 2017 now two months later May it is pelling off paid $1,100 for couch love seat. They will not fix or exchange. I am a senior citizen on fixed income I need something done
The 1st time I bought a leather recliner with the warranty and before the year was out it started to peal, I call the store cause I still had the factory warranty, but it didn't cover it. Then I turned around and bought the Banner Leather Sofa, it started to change...Read more
I picked out a new bedroom set ordered it I waited several months before it was delivered when it was delivered it came damaged three pieces they agreed to replace them with new ones this is a third attempt. Today July 10 2017 I called the main office just like I did...Read more
Durablend Sofa and loveseat in a vacation home seldom used, is falling apart! The durablend is a *** finish. It has stretched and creased on the seats with 160lb bodies, and is peeling off in "scales" on arms, seats and backrest of both sofa and loveseat. This product...Read more
I bought a few things from Ashley, thinking they had a good quality program, my first disappointment came with my leather sectional, the leather cushions did not hold the weight of people seating on them, when I asked Ashleys help they quickly said.."there is no...Read more
Poor quality of products. Customer service is lacking. They try to get you to buy additional warranty and if you do not, they do all within their power not to honor their warranty when you need it. Phone operators at their "Ashley Care customer service" look for ways...Read more
I purchased a love seat on the first of July got delivered on the 4th, delivery guys notice and we're aware of damage but left the piece telling me to go to the store and dispute it with the sales person not to take it back, long story short im very upset and unhappy...Read more
- Saleperson very nice
- Only good thing is the sales personthumbs up
I purchased the Rokane Dinning Room Table and Chairs on May 28, 2017. I had to wait until June 30 for Ashley to finally deliver these items to me. However, upon delivery of this matter on June 30, 2017, 2 chairs were damaged with the raw wood composite material clearly...Read more
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