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1.0
Details
I have had in horrible experience with Ashley Furniture.. I've made several purchases with them. and had the hardest time to have deliveries made effectively and efficiently. and for them to work with the customer.. I recommend that no one purchase anything ever again...
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Review
#1665889 Review #1665889 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • Pre-sale customer service
  • What i thought i was getting
Cons
  • Scheduled deliveries not complete
  • Forcing dellivery on customers
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Furniture Delivery
  • Horrible

Ashley Furniture review in Dallas, Texas: Do not buy from here! Midland Tx

1.0
Details
Bough a dinning set about 5 month ago. Buffet table was damaged and have not been replaced or fixed. I have called more than a dozen times and talked to managers/customer service and they just keep blowing me off. They just schedule me for a "check up" on items but they schedule months away. I have paid in full and do not think its fair that I am not able to use my furniture. I will never buy from Ashleys again and I will never refer anyone to buy from here.
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Review
#1665704 Review #1665704 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$5
Preferred solution
Full refund

Ashley Furniture review: Leather furniture cracking

1.0
Details
We purchased a leather sofa and loveseat from Ashley furniture. Within 14 months we noticed that the leather between the cushions was cracked and peeling!!! We were told it was all leather but this is some type pf pleather as you can see white material unser the cracks. We also bought the protection package on the furniture. Ashley dis nothing the protection company says we dont cover cracks. We can get no help or response from Ashley. Will never purchase from there again.
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Review
#1664194 Review #1664194 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • peeling
1.0
Details

Update by user Sep 25

got worse

Original review posted by user Sep 24

Bought a new bedroom set, when going over the receipt, they had added a $499 warranty I did not ask for, when questioned BEFORE signing, they removed charge, then.... it only got worse, customer service called to confirm delivery, then, again, again, and...
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Review
#1663296 Review #1663296 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Pros
  • Good advertising
Cons
  • Everything sucks
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
1.0
Details
This sofa smells so bad I don't even want to go home. I am contemplating going to stay at my father's house. I can not handle the smell. We had our sectional delivered on Thursday. It is now Tuesday and I can not handle it any longer. The whole house smells like...
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1 comment
Anonymous
#1752875

We had the same issue with a sofa we bought from them. We ended up having to just get raid of it, nothing would remove the smell of chemicals from it

Review
#1663150 Review #1663150 is a subjective opinion of poster.
Cons
  • Furniture quality
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Full refund
Tags
  • Furniture and accessories

Ashley Furniture review: Bedbugs

So i am from HOUSTON TX and i have gotten my funiture from them when i got my new house .This morning my son ask what was on hia t shirt and i looked and two big bugs i didnt have time to take pictures to terrified.took the sheets off and it was infested with them..
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Review
#1661468 Review #1661468 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Pros
  • Salesperson
Reason of review
Bed bugs
Loss
$3000
Preferred solution
Full refund
1.0
Details
Purchased a leather reclining sectional and insurance from a store in Los Angeles, CA. Moved out of state after purchase. Sofa frame broke and cushions were defective. Called to make a claim. Insurance company sent adjuster to look at sofa. They agreed it was covered...
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Review
#1660108 Review #1660108 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Affordability
Cons
  • Quality
Reason of review
Warranty issue
Loss
$3800
Preferred solution
Full refund
Tags
  • no warranty support

Ashley Furniture review: Product availability and delivery

1.0
Details
I ordered my couch and loveseat set early august. An email detailed a delivery date of September 20th. I called this week only to find out that it will not be delivered until late October if I'm lucky I guess because they didn't give me a promised date. Moral of the story is do not buy Ashely Furniture off their website. Get them locally or from a different retailer because apparently those orders to distributors as preferential to cash customers paying through their website. I have no clue when my paid order will arrive as customer service didn't provide me a solid date to look for it. I was left thinking it will get here when it gets here which is just great when trying to allocate a time to be home for a delivery.
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Review
#1656303 Review #1656303 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Easy website to use
Cons
  • Lack of customer srevice
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ashley Furniture review: Mold on Furniture

Purchased a wooden bed frame and nightstand initially, then purchased a second nightstand two years later. Go to flip the mattress and there is visible mold all over the interior of the bed frame, the back of the headboard, the interior of the nightstands, and the back of the nightstands. Mold is not growing on the walls or any other furniture we own. Called Ashley furniture and they just keep repeating that it's not a manufacturer defect and the furniture may have gotten wet during the delivery period. If that's the case, why is it on both nightstands? This is what happens when cheap wooden products are used. Will never buy from them again!
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Review
#1655910 Review #1655910 is a subjective opinion of poster.
Pros
  • Beautiful furniture
Cons
  • Horrible customer service
  • Poor quality product
Reason of review
Bad quality
Loss
$1700
Preferred solution
Full refund

Ashley Furniture review in Palm Coast, Florida: Toxic bedroom furniture

1.0
Details
Checking to see why we get sick around bedroom furniture
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Review
#1641465 Review #1641465 is a subjective opinion of poster.
Reason of review
Bad quality