furniture store customer service customer service ashley delivery money manager warranty

I currently would not refer Ashley to anyone. | Ashley Furniture review from Du Page, Illinois

1.0
Details
We purchased a complete bedroom set, but refused delivery because there was no hardware for the bed. The delivery people asked if I still wanted the set and I told them NO. Take it back. Why accept furniture that can not be assembled? The lead delivery person was upset and almost broke my screen door. Per the warehouse, it would take 2-4 weeks for the hardware. This was unacceptable service. Now I have to tie up another day to wait on the delivery. Terrible customer service.
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Review
#1746468 Review #1746468 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.6
Details
Bed bugs - Ashley Furniture review
I bought couches from Ashley furniture about five months ago to be exact I found a bag on my bed I looked everywhere in my room I don’t find anything I flip my bad I took out my car with my mattresses I didn’t find anything I don’t think I would have bedbugs on my new...
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4 comments
Anonymous
#1720586

I purchased a sectional couch from here and I found a load of bed bugs in my couch

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Review
#1386058 Review #1386058 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
1.0
Details
Glenn Mlynarek ASHLEY FURNITURE 6915 W. Briles Rd Broken Base Recliner Peoria AZ 85383 480-510-9170 Purchased extended warranty when we purchased our furniture October 28 Called about broken base on recliner and told to go in to store. October 28 went to Bell location...
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Review
#1739221 Review #1739221 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
1.0
Details
I ordered end tables from Ashley Furniture on November 3rd,2019 and was promised delivery. in two days. the tables never arrived. and no courtesy phone call from Ashley Furniture. to State they were not delivering. on the second delivery attempt. there was also a...
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1 comment
Anonymous
#1782072

I said exactly the same thing. You have been warned !!! THIS IS WHAT ASHLEY DOES

Review
#1714376 Review #1714376 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.2
Details

Update by user Sep 02, 2019

They finally refunded all of our money after three months a hundred emails and twenty hours on hold with customer service

Update by user Sep 02, 2019

After three months 20 hours on the phone with customer service almost a hundred emails they finally paid us back they paid us in increments of...

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Resolved
Review
#1628277 Review #1628277 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Problem with delivery

Be Careful | Ashley Furniture review

3.8
Details
I purchased some furniture, which I am happy with, and used the Ashley Credit Card for the 60 month no Interest Plan. The salesman told me that I had to purchase the Protection Plan that Ashley was required to add to my bill since it was being purchased on the Ashley Card by Synchrony Bank. I called the credit card issuer and they said I was not required to have it. I called Ashley to remove it, then directed to call the Protection Insurance Company and wait 7 days. It has now been more than a week and there is no credit to the amount. Called Ashley Customer care today, and told to call back after 5 to speak with someone else. This is ridiculous.
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2 comments
Anonymous
#1784307

Typical of Ashley. They are terrible at customer service.

Anonymous
#1782071

Ashley is ridiculous, exactly.

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Review
#1714813 Review #1714813 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Pros
  • Great product
Cons
  • Tricked into purchasing an extended warranty
Reason of review
Warranty issue
Loss
$365
Preferred solution
Full refund

Please do not buy any furniture from Ashley, terrible quality | Ashley Furniture review from Bloomington, California

1.0
Details
When the furniture was delivered one of the legs on the bed was broken, the dresser was scratched up at the bottom, 2 weeks later they delivered another bed and one of the dresser drawers wouldn't pull out, had to send it back, called to ask how much would they knock off on the dresser if we decide to keep it, they stated 150.00, it worth more than 150.00 for the inconvenience, to make a long story short they don't have their own tools to set up your furniture and the 2 men that delivered the furniture had been smoking weed, the bottom line their quality of furniture isn't worth 500.00, the next time I need furniture I will go to Haverty's or Sprintz, Ashley needs to go out of business, they are a RIP OFF
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Review
#1736192 Review #1736192 is a subjective opinion of poster.
Product
Ashley Furniture Bed

Dont buy junk | Ashley Furniture review

1.0
Details
bought recliner nothing but problems and customer service *** rude *** ***
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Review
#1743546 Review #1743546 is a subjective opinion of poster.
Cons
  • You will get screwed over i promise
Reason of review
Poor customer service
Loss
$541
Preferred solution
Full refund
Tags
  • damagedgoods

Be prepared for disappointing customer service | Ashley Furniture review from Rochester, Minnesota

1.0
Details
I purchased a $300 gift card in Rochester, MN. I specifically asked the sales associate if it could be used at any Ashley Furniture and was assured it could. I sent the card to a family member in WI and when she went to use it at the Kenosha store, was told it wouldn't be accepted. The card plainly states on the front "Gift Certificate redeemable at all Furniture Outlets USA locations." The Kenosha store manager was adamant about not accepting the card. Abysmal customer service and false advertising on a corporate card.
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Review
#1736269 Review #1736269 is a subjective opinion of poster.

Horrible | Ashley Furniture review from Middletown, New York

1.4
Details
Horrible - Ashley Furniture review
Horrible - Ashley Furniture review
I bought a bedroom set and within 3 days the bottom legs fell off. Called for Ashley to come fix they they didn't come. Said I didn't confirmed the apartment but I never got a call. Then they told me that its normal for the bottom legs of the bed to come off. I am only 140 pounds and I cant even lay down on my bed. They wont take take it back. So now I'm stuck with a broken bed that I paid 2000.000 for. Please be aware of this and dont buy from this company.
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Review
#1623557 Review #1623557 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Being lied too
  • Lack of customer service
  • Customer service after the sale was nonexistent -
Reason of review
Damaged or defective
Loss
$1800
Preferred solution
Full refund