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Good products well made | Ashley Furniture review from Macon West, Georgia

2.8
Details
All the probs I have had with my product is I have the electrically operated love seat. The hand switches always break/pull out from the hand held switch. I have repaired several till repair is not possible.
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Review
#1706300 Review #1706300 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Reason of review
Bad quality
Preferred solution
Need to replace two activation switch modules with cord. Please give me price or where to obtain these items. Loveseat is electric model MAWQNVORI03

Missing part | Ashley Furniture review

Missing part - Ashley Furniture review
Need replacement bolts for dunk bed. After 11 years, they have all bent and had to be cut to disassemble bed.
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#1702263 Review #1702263 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
We bought a 1000 mattress and got extended warranty though the JOHNSON CITY, TENNESSEE store like we did with everything else we bought there. The mattress covers color transferred onto the mattress but that wasn’t the reason for trying to claim the warranty. The...
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#1702033 Review #1702033 is a subjective opinion of poster.
Product
Ashley Furniture Mattress
Cons
  • Deliver
  • Quality and waranty
  • Will never go there
Reason of review
Warranty, delivery, customer service. Overall experience
Loss
$1000
Preferred solution
Replace the mattress. That I paid extended warranty for.
Tags
  • ashley furniture reviews

Would recommend noone | Ashley Furniture review from Brandon, Florida

1.2
Details
Horrible *** customer service ever !!!
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Review
#1701989 Review #1701989 is a subjective opinion of poster.

Coloring came off head rest on recliner. | Ashley Furniture review

1.2
Details
I sent pictures to warrenty company and they declined saying excessive wear and tear. furniture 2 years old.I am 69 and I am the only person sets in chair. I am a disabled Vietnam Veteran and I called to tell my salesman I bought new furniture from another and I would not shop there again. The store manager got on the phone and told me not to call there again or come in the store. I reported his actions to the VA because of my severe PTSD and I called Attorney Office and reported his actions. He should of never treated me disrespectfully. all this put me in depression because of his actions and I had to call and report it to the VA on his actions to me.
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Review
#1699319 Review #1699319 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Cons
  • Product defection
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3
Preferred solution
Full refund

AWFUL Customer Service | Ashley Furniture review

Wrong item was delivered- I was told 3 weeks ago the correct item would be in 10/30/19; I called today, now they said "possibly by 11/9/19" but they have no control over orders. When I said I would just cancel the order and come pick up the wrong item the manager replied "that's fine with me - you have no patience"
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Review
#1694560 Review #1694560 is a subjective opinion of poster.
Service
Ashley Furniture Shipping Service
Reason of review
Not as described/ advertised
Loss
$1300
Preferred solution
Full refund
5.0
Details
Our sales associate, Randy from Dallas was in town (Charleston SC) for a huge sales event. He was amazing! In fact, Carol (store manager) and the Sales event Manager (not sure of his name, from NJ) were all so incredible and so very patient! Randy worked with us for...
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Review
#1694290 Review #1694290 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Good customer service
Horrible customer service. - Ashley Furniture review
Horrible customer service. - Ashley Furniture review
Horrible customer service. - Ashley Furniture review
Horrible customer service. - Ashley Furniture review
This is what my sons couches looked like after 3 months of having. This set was a floor model. The cushions sunk in and the fabric is worn as if he has had the couch for 10 years. Contacted Ashley’s and they said to contact Premier warranty company, the warranty...
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Review
#1693146 Review #1693146 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Lost a customer | Ashley Furniture review

1.7
Details
spent 22K last year on furniture here. 4 weeks ago the bed rail screws pulled out of the rail collapsing the bed I bought. by the time I gave on trying to reach them on the phone I went to the store and was told it was 2 days out of warranty. filed a claim with GBS their 5 yr warranty plan and was told it was a manufacturer defect and did not qualify to be repaired. Over a $110 bed rail they have lost me as a customer and I would never recommend them. somewhere in the story the manager basically called me a liar but I am not going to spend any more time describing this nightmare
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Review
#1692845 Review #1692845 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1600
Preferred solution
Let the company propose a solution

Need a replacement part | Ashley Furniture review from Leavenworth, Kansas

Need a replacement part - Ashley Furniture review
Need a replacement part - Ashley Furniture review
I need to replace the foam and upholstery to my one of the seat cushions of my sectional. I would like to purchase this piece as soon as possible. This couch is dear and special to us. We are allowing our son to take it when he leaves for college.
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#1691911 Review #1691911 is a subjective opinion of poster.